Customer reviews of Pergola Ombrea

Very disappointed with your site, the delivery was postponed week after week (4 weeks late!) then the transformer that does not work. Impossible to reach someone by phone, only by email and even then! Finally, they sent me another one, but it was for a 3mx3 pergola while mine is 3x6! I had to send a photo of the manual to prove that I needed a double transformer! And obviously all this took a very long time! So no, I will not recommend you and I will not advise your site! Especially, just pass your way!

Overall, the pergola is aesthetically very successful and the final result is really qualitative. However, the overall experience was largely degraded by numerous problems encountered right from the assembly. I had to face several difficulties: missing parts upon delivery, defective/broken blind upon installation, as well as particularly long processing and resolution times from customer service. Today, after numerous exchanges and several mishaps, the pergola is finally installed and functional. Unfortunately, barely a year after the purchase, a new problem arises: the LED strips are already starting to show defects. Some areas no longer display colors correctly, which is particularly disappointing given the price and positioning of the product. I have opened a customer service claim and am currently waiting for a response. In summary: a beautiful product on paper and visually successful, but reliability and after-sales experience, at this stage, are not at the expected level. Overall disappointed with the experience.

Big problem with the quality of the blinds. 3 out of 3 bad results for reimbursement and I find myself with holes in the pergola.

The product itself is fine, but in terms of transport, one of the profiles was damaged during transport.

Very good product but the package preparation service is terrible and the customer service is catastrophic. I would not recommend, and this has already been done, your company to my acquaintances.

Very satisfied with the merchandise, however very dissatisfied with the delivery times and delivery conditions. We ordered the pergola in May 2025 for a site delivery in June. In the end, we received the delivery in October, with completely damaged packages, so return. Final and total delivery in November 2025.

Since October 2025, Comintes has not provided me with the correct motor to activate the 6mX3m pergola. After 3 shipments of the system, I am waiting for the correct motor which should arrive in a month. I cannot reach a manager from this company by phone.

They took much longer to deliver than stipulated. The transport agency did not want to leave the packages at my house but at the door of the urbanization. The LEDs are very ugly and impossible to assemble once you have installed the pergola. Overall a bluff. I regret not spending a little more to have better quality and service.

The pergola is very beautiful, robust and has an elegant design, but the design is poorly conceived and being attached to the wall of the house, water gets in. We had to seek help from an architect and engineer to solve the problem.

Very good product. But the commercial attention in Spain is very bad. The shipment did not arrive, it was lost and they did not give me answers. I had to claim from carriers and find out what had happened for the salesperson to do something. Then the second shipment was quick and without problems, thanks that there were no more issues since the commercial attention in Spain is very bad. The product has good materials and good quality, that's for sure.

Very good product but unfortunately the measurements are not correct, there is 15cm missing in width and no response from the company.

Order of 2 pergolas 6x3 and 3x3 and 3 awnings...the delivery was very delayed..lack of communication from the site 1 out of 3 awnings defective, customer service sent back an awning that has the same problem.

The pergola is of good quality, however I have a problem with the LEDs, the customer service has been initiated since 06/16/25 and to this day I still have no response despite my numerous calls. Hence this rating.

Pergola received with more than a month delay on the maximum announced deadline. I had to follow up several times with the company, which by the way never bothered to call me back. The product is still compliant with what was ordered, but it is still missing the crank for opening the slats. On a bioclimatic pergola, this is a bit annoying. I will try to follow up with Ombréa to get one, but if the responses are the same as for the delivery, I think I will have to give up on it. In summary, the product is good, but do not go directly through Ombréa.

We ordered our pergola on May 1st. It was delivered about 7 weeks later and incomplete (13 slats out of 25 were not compliant). We can never reach them and our emails go unanswered... It's a shame because the pergola is really of good quality. Today, July 27th, we have a mounted pergola but with 12 slats out of 25.... We are still waiting!!!

Very good pergola for the price, but no customer service. I made 2 requests to customer service, but no response after a month and a half.

No seriousness in customer service or communication. 6 weeks of waiting with no news despite numerous follow-ups. To be avoided.

Good product but not a merchant at all!!!

I bought a panel to put on my pergola from them too, and what a disaster! The slats are damaged and one is missing. Delivery was no better: 3 hours late with no warning. I wanted to order another panel, but I don't know if I will.

The 3 packages arrived safely, but one had a manufacturing fault on a panel upright. The holes for the center bar were offset, and the inserts for the side bars were inverted.

The site is practical, clear and easy to order from. On the other hand, delivery and deadlines are not respected! A pergola ordered before the summer still hasn't arrived! And it has just been postponed again .... Communication about delivery is disappointing, I've been left to my own devices with a carrier who's impossible to contact and who decides as he pleases whether to deliver or not. I hope the summer of 2025 doesn't come too soon so I'll have time to assemble my pergola! I am very disappointed.

There's a part missing for my pergola, and I've been waiting for a reply from the after-sales service for over 3 weeks despite several reminders.

When I turned over a cardboard box, it had received a shock (cardboard upside down on purpose?) and inside a slat of the pergola is twisted and unusable. I've reported it on the internet but no news...

Package arrived damaged, blinds damaged that do not hold very disappointed

1) The carrier had to postpone delivery because he couldn't find the address! 2) the main beam of the pergola is impossible to fix because it is not pre-drilled for the bolts to pass through (photos to support this)3)(the tulip of the crank broke during handling and prevents the opening and closing of the slats. 4)Despite several e-mails, the after-sales service has not replied! What do I have to do to be able to use the pergola?

We are still waiting for the pergola to be delivered, having placed the order nearly 2 months ago. No contact possible with the delivery man.

If the product looks good. We were disappointed with the shipment. In fact, several parts were faulty and others very difficult to install (design problem). On the other hand, the after-sales service was very responsive and quickly returned the faulty parts to us.

The product does not correspond to the panel ordered just before and as they are side by side on my pergola I am not delighted.

Before buying, I asked you if there would be a special offer, and you told me there wouldn't be. 10 days later 500 Euro less. This is not serious. I work in retail and I know when there's a promotion coming. What's more, we've just fitted it today, 3 blades bent, the joint lug unusable (too hard). I'm going to make a complaint.

Watertightness problem! Impossible to leave furniture underneath.