Customer reviews of Pergola Ombrea

I ordered the Ombrea 4x4 pergola in white. Before the purchase, I received excellent support from the supplier, who clarified all my doubts and also helped me place the order online, which is very simple by the way. Furthermore, you are constantly updated in real-time on the various stages of delivery. The expected times were respected, and the courier they used proved to be precise and punctual. As for the assembly, I must say it is really simple. Of course, for the initial stages, I recommend having at least three people. All the screws, accessories, and components are well numbered and identified, and the instruction manual follows the assembly step by step, although I would suggest improving it further to make it even more intuitive. Once the posts and crossbars are assembled, the rest of the assembly becomes extremely simple; in fact, my wife and I managed to complete it. I am very satisfied with the purchase, also because the material is of excellent quality.

The contact person, in my case Bastien, provided excellent service, however, the after-sales service leaves much to be desired. I received a part of a led strip damaged during transport, and the one sent to me as a replacement was not of the same quality, but at least without any charge. However, it is very difficult and everything is very slow. Better to buy in Spain.

Disappointed regarding the motorization of the slats and blinds. No technical sheet of the motors (brand and references) of the slats and blinds was provided with your packages.

Overall we are satisfied but we noticed scratches on the posts that are quite visible, and therefore a bit disappointed with the quality given the price. Also a significant difference between the delivered manual and the one online which helped us more.

good product to follow over time

Delivery, material, packaging, instructions very good. However, some problems with the screws connecting the plate and the legs of the pergola and those that allow assembling the slats: the steel is too soft and does not allow for proper screwing in the aluminum part in some cases: the Allen or cross imprint gets destroyed

Use of the slat orientation crank not satisfactory as the maneuver is very hard and the 4m awning rolling problem often gets stuck

The product is excellent and the assembly instructions are detailed. We managed to assemble the pergola in a couple of days with two people. The only downside, probably due to the courier, was that one package was damaged and one of the roof slats was deformed.

Very disappointed with your site, the delivery was postponed week after week (4 weeks late!) then the transformer that does not work. Impossible to reach someone by phone, only by email and even then! Finally, they sent me another one, but it was for a 3mx3 pergola while mine is 3x6! I had to send a photo of the manual to prove that I needed a double transformer! And obviously all this took a very long time! So no, I will not recommend you and I will not advise your site! Especially, just pass your way!

Overall, the pergola is aesthetically very successful and the final result is really qualitative. However, the overall experience was largely degraded by numerous problems encountered right from the assembly. I had to face several difficulties: missing parts upon delivery, defective/broken blind upon installation, as well as particularly long processing and resolution times from customer service. Today, after numerous exchanges and several mishaps, the pergola is finally installed and functional. Unfortunately, barely a year after the purchase, a new problem arises: the LED strips are already starting to show defects. Some areas no longer display colors correctly, which is particularly disappointing given the price and positioning of the product. I have opened a customer service claim and am currently waiting for a response. In summary: a beautiful product on paper and visually successful, but reliability and after-sales experience, at this stage, are not at the expected level. Overall disappointed with the experience.

Good quality good value for money Satisfied despite several delivery issues.

Big problem with the quality of the blinds. 3 out of 3 bad results for reimbursement and I find myself with holes in the pergola.

Transport issue. Poor design of the slats, not long enough for the gutter.

The product itself is fine, but in terms of transport, one of the profiles was damaged during transport.

The pergola is perfect but I never received an invoice!

Catastrophic delivery service, in case for my delivery! After-sales service is top-notch, first problem resolved quickly without issues!

Very good product but the package preparation service is terrible and the customer service is catastrophic. I would not recommend, and this has already been done, your company to my acquaintances.

Very satisfied with the merchandise, however very dissatisfied with the delivery times and delivery conditions. We ordered the pergola in May 2025 for a site delivery in June. In the end, we received the delivery in October, with completely damaged packages, so return. Final and total delivery in November 2025.

I am very satisfied with this pergola which perfectly meets my expectations, but I was very disappointed to find that about ten slats were scratched upon opening the packages.

Since October 2025, Comintes has not provided me with the correct motor to activate the 6mX3m pergola. After 3 shipments of the system, I am waiting for the correct motor which should arrive in a month. I cannot reach a manager from this company by phone.

Everything went well.

The pergola was installed, but it wasn't working properly. It didn't close completely, despite having followed all the instructions. Now it has stopped working altogether. Apparently, there is some problem with the electronics.

Very good product.

They took much longer to deliver than stipulated. The transport agency did not want to leave the packages at my house but at the door of the urbanization. The LEDs are very ugly and impossible to assemble once you have installed the pergola. Overall a bluff. I regret not spending a little more to have better quality and service.

The pergola is very beautiful, robust and has an elegant design, but the design is poorly conceived and being attached to the wall of the house, water gets in. We had to seek help from an architect and engineer to solve the problem.

Very good product. But the commercial attention in Spain is very bad. The shipment did not arrive, it was lost and they did not give me answers. I had to claim from carriers and find out what had happened for the salesperson to do something. Then the second shipment was quick and without problems, thanks that there were no more issues since the commercial attention in Spain is very bad. The product has good materials and good quality, that's for sure.

No choice of delivery day, and time slot from 8am to 6pm, perfect for organizing with work. Product received damaged and we had to fight a bit to get a commercial gesture but they did it in the end, they also sent us a "paint" pen so that we could try to fix the issue ourselves.

The material is of good quality but I waited for the delivery for almost 2 months. It was postponed 3 times without explanation and without the possibility of contacting the company. I had to postpone the installation planned by my craftsman. Finally, a part was missing and it took another month and a half to receive it after very many follow-ups.

Very good product but unfortunately the measurements are not correct, there is 15cm missing in width and no response from the company.

Order of 2 pergolas 6x3 and 3x3 and 3 awnings...the delivery was very delayed..lack of communication from the site 1 out of 3 awnings defective, customer service sent back an awning that has the same problem.

The pergola is of good quality, however I have a problem with the LEDs, the customer service has been initiated since 06/16/25 and to this day I still have no response despite my numerous calls. Hence this rating.

Pergola received with more than a month delay on the maximum announced deadline. I had to follow up several times with the company, which by the way never bothered to call me back. The product is still compliant with what was ordered, but it is still missing the crank for opening the slats. On a bioclimatic pergola, this is a bit annoying. I will try to follow up with Ombréa to get one, but if the responses are the same as for the delivery, I think I will have to give up on it. In summary, the product is good, but do not go directly through Ombréa.

We ordered our pergola on May 1st. It was delivered about 7 weeks later and incomplete (13 slats out of 25 were not compliant). We can never reach them and our emails go unanswered... It's a shame because the pergola is really of good quality. Today, July 27th, we have a mounted pergola but with 12 slats out of 25.... We are still waiting!!!

Well finished, simple to assemble, just delivery 3 weeks

Product matching the advertisement. Delivery time not respected!

Perfect. Fast processing and delivery.

Very nice product, good quality. Assembly instructions unclear and time-consuming.

Good

Water that does not drain and stagnates in the slats despite the proper assembly of the pergola…

Very good pergola for the price, but no customer service. I made 2 requests to customer service, but no response after a month and a half.