The reviews highlight strong product quality and value for money, with many noting easy installation guided by clear instructions and detailed assembly plans, leading to a solid, aesthetically pleasing pergola. Delivery is frequently praised for timeliness and careful handling, along with responsive after-sales service that resolves issues promptly. Customer service is repeatedly commended for attentiveness and helpfulness, supporting exchanges, replacements, and ongoing support, contributing to a reliable overall experience. Overall, customers describe durable materials, clear documentation, and effective support that reinforces confidence in the purchase and satisfaction with the pergola.
Very good except for a small issue, 2 slats damaged, it will be resolved with customer service.
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Response from Pergola Ombrea
Hello,
Thank you for your positive feedback!
We are delighted that you are satisfied with your pergola.
Regarding the two damaged slats, our customer service will address the issue promptly to resolve it as best as possible.
Thank you for your understanding, and please do not hesitate to contact us again if needed.
Best regards,
The Ombréa team
A
Anne Sophie M.
Rating: 5 out of 5
following a purchase from 22/03/2025
Quality pergola. Happy with my purchase.
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Response from Pergola Ombrea
Hello,
Thank you very much for your positive feedback!
We are delighted to hear that you are satisfied with your pergola and the quality of our products.
Enjoy it, and please do not hesitate to reach out to us if you have any questions.
Best regards,
The Ombréa team
S
Sylvain C.
Rating: 2 out of 5
following a purchase from 05/03/2025
Very good pergola for the price, but no customer service. I made 2 requests to customer service, but no response after a month and a half.
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Response from Pergola Ombrea
Thank you for your feedback.
We are pleased that the pergola meets your satisfaction regarding its quality/price ratio, but we are sincerely sorry to learn that you have not received a response to your requests to customer service.
This delay does not reflect the level of service we wish to provide. We will immediately follow up on your case.
Could you please remind us of your order number and resend, if possible, the details or documents related to your request? This will allow us to provide you with a solution as quickly as possible.
Once again, we apologize for this delay. We are taking the necessary steps right now.
Best regards,
J
Jean Noel B.
Rating: 5 out of 5
following a purchase from 26/03/2025
5
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Response from Pergola Ombrea
Thank you very much for your comment.
We appreciate that you took the time to share your feedback. Your remarks are valuable and help us to constantly improve our products and services.
Please do not hesitate to contact us again if you need assistance or further information.
Best regards,
The Ombea team
V
Vincent G.
Rating: 3 out of 5
following a purchase from 27/03/2025
Pergola, the profiles are great. As for the rotation of the handle, I find it not very sturdy. My package was delivered with missing parts and twisted roof slats to this day. After a request for customer service, I still have not received any follow-up.
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Response from Pergola Ombrea
Hello,
Thank you for your feedback.
We are glad that the profiles meet your satisfaction, but we are sorry to hear about the issues regarding the handle, the missing parts, and the twisted slats.
We also apologize for the lack of response from our customer service. We will prioritize your request.
Could you please send us the list of missing parts and, if possible, photos of the damaged slats? This will allow us to provide you with a quick solution.
Again, we apologize for the inconvenience caused. We remain at your disposal.
Best regards,
M
Mickael D.
Rating: 5 out of 5
following a purchase from 24/03/2025
Very well
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Hubert L.
Rating: 5 out of 5
following a purchase from 14/03/2025
very good
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Response from Pergola Ombrea
Hello Hubert,
Thank you very much for your positive review! We are glad that our site "Pergola Ombréa" pleases you. Please do not hesitate to get back to us if you have any questions or additional needs.
Best regards,
The Ombréa team
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Philippe D.
Rating: 5 out of 5
following a purchase from 21/03/2025
The assembly went well.
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Response from Pergola Ombrea
Hello,
We sincerely thank you for your flattering review, Philippe. We are delighted to hear that the assembly of your pergola went smoothly. Please do not hesitate to reach out to us if you need assistance or further advice.
M
Mickael L.
Rating: 5 out of 5
following a purchase from 23/03/2025
Very satisfied with Pergola Ombréa.
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Response from Pergola Ombrea
Hello Mickael,
Thank you very much for your positive review! We are delighted to hear that you are very satisfied with your experience with Pergola Ombréa. Your satisfaction is our priority, and we hope you will fully enjoy your pergola.
Best regards,
The Pergola Ombréa team
J
Jean Jacques C.
Rating: 5 out of 5
following a purchase from 10/03/2025
Excellent product, take the time to read the assembly instructions to avoid disassembling and reassembling. Otherwise, completely satisfied, just keep in mind, in my opinion, in case of hail to put the shutters in the open position.
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Response from Pergola Ombrea
Dear Jean Jacques, we sincerely thank you for your flattering review and your wise advice regarding the assembly of our products. We are delighted to learn that you are completely satisfied with your Ombréa Pergola and we take your suggestion regarding protection in case of hail into account. Please do not hesitate to contact us if you have any other questions or needs.
The Ombréa team
G
Gilles F.
Rating: 5 out of 5
following a purchase from 18/03/2025
Everything was perfect
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Response from Pergola Ombrea
Dear Gilles,
We sincerely thank you for your flattering feedback and for the maximum rating you gave us. It is a great pleasure to know that your experience with Pergola Ombragée was perfect. We remain at your disposal for any future questions or needs.
Best regards,
The Pergola Ombragée team
R
Regine O.
Rating: 5 out of 5
following a purchase from 22/03/2025
Pergola received quickly and assembly completed. Great product. Very happy with this purchase.
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Response from Pergola Ombrea
Hello,
We sincerely thank you for your flattering feedback! We are delighted to learn that you received your pergola quickly and that the assembly went well. Your satisfaction is our priority, and we are happy that you are pleased with your purchase. Please do not hesitate to reach out to us if you need anything.
Best regards,
The Ombréa team.
M
Michel D.
Rating: 5 out of 5
following a purchase from 15/03/2025
Good quality product, easy to install.
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Response from Pergola Ombrea
Hello,
We sincerely thank you for your positive review regarding our Ombréa Pergola. We are delighted to learn that you found our product to be of good quality and easy to install. Your satisfaction is our priority, and your feedback encourages us to continue offering products that meet your expectations. Please do not hesitate to reach out to us if you have any other questions or needs.
Best regards,
The Ombréa team
V
Valerie P.
Rating: 5 out of 5
following a purchase from 17/03/2025
Very happy with our pergola. A great product.
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Response from Pergola Ombrea
Hello Valérie,
Thank you very much for your flattering review! We are delighted to learn that you are satisfied with your Ombréa pergola. Your satisfaction is our greatest reward. Please do not hesitate to reach out to us if you need assistance or advice.
Best regards,
The Ombréa team
P
Philippe N.
Rating: 5 out of 5
following a purchase from 20/03/2025
Very good product, delighted with my purchase
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Response from Pergola Ombrea
Thank you very much for your message! 😊
We are delighted that you are happy with your purchase and that you like our product. Enjoy your new outdoor space to the fullest!
See you very soon,
The Ombréa team
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Alessandro P.
Rating: 5 out of 5
following a purchase from 10/03/2025
Excellent quality for the price, friendly and helpful staff, I highly recommend this company. Thank you
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Response from Pergola Ombrea
Good morning Alessandro,
Thank you very much for your comment!
We appreciate that you took the time to share your feedback.
Please do not hesitate to contact us if you need assistance or further information.
Best regards,
The Ombréa team
G
Georges B.
Rating: 5 out of 5
following a purchase from 04/03/2025
No particular issue, the site allowed me to choose the pergola I wanted.
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Response from Pergola Ombrea
Thank you for your feedback!
We are happy that our site helped you find the ideal pergola.
The Ombréa team
L
Lucie M.
Rating: 5 out of 5
following a purchase from 08/04/2025
Very detailed explanations. Installation very difficult for two. Apparently good quality. Meets my expectations.
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Response from Pergola Ombrea
Hello Lucie,
Thank you very much for your flattering comment and your 5/5 rating! We are delighted that the explanations were clear and that our pergola met your expectations. We understand that the installation can be delicate for two people, and we appreciate your feedback on the quality of our product. Please do not hesitate to contact us if you need any additional help or advice.
Best regards,
The Pergola Ombréa Team
D
Didier U.
Rating: 1 out of 5
following a purchase from 03/03/2025
No seriousness in customer service or communication. 6 weeks of waiting with no news despite numerous follow-ups. To be avoided.
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Response from Pergola Ombrea
Hello,
We apologize for the wait and understand your dissatisfaction.
Your file is being processed and a response will be provided to you very soon. We are doing everything necessary to resolve the situation as quickly as possible.
Thank you for your patience.
Have a nice day,
The CJB team
J
Jean Paul L.
Rating: 5 out of 5
following a purchase from 25/02/2025
Good packaging, assembles without any problem, very good perfect
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Response from Pergola Ombrea
Dear Jean-Paul, We sincerely thank you for your positive feedback on our site 'Pergola Ombréa'. We are delighted to learn that the packaging and assembly of our product met your expectations. Your satisfaction is our priority and we hope to welcome you again soon. Have a nice and good day, The Ombréa team
P
Patrice F.
Rating: 5 out of 5
following a purchase from 24/02/2025
Very good, pros, well done
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Response from Pergola Ombrea
Hello,
Thank you very much for your feedback! The whole team warmly thanks you for this response.
Have a nice day
The Ombréa team
C
Cedric Z.
Rating: 5 out of 5
following a purchase from 22/02/2025
Very satisfied
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Olivier G.
Rating: 5 out of 5
following a purchase from 11/03/2025
Fast, in accordance with the order
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Annabelle L.
Rating: 2 out of 5
following a purchase from 16/02/2025
Good product but not a merchant at all!!!
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Response from Pergola Ombrea
Hello, Thank you for your feedback. We are delighted that the product met your expectations, but we are sincerely sorry if our service did not meet your expectations. Your comment is taken very seriously and we remain at your disposal to discuss it and find a solution. Have a nice day, The Ombréa team
C
Christelle D.
Rating: 5 out of 5
following a purchase from 16/02/2025
Very happy with my pergola, it is superb
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Christian L.
Rating: 5 out of 5
following a purchase from 18/02/2025
I am very satisfied with the product and the service.
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Raymond L.
Rating: 5 out of 5
following a purchase from 19/02/2025
So far everything has gone very well. We've received the parcel, now we just have to open it.
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Philippe L.
Rating: 5 out of 5
following a purchase from 09/01/2025
Pergola 6x4 well packed and all hardware well listed . My only problem was that the EO was drilled incorrectly: it was drilled at each end to accommodate EO-1 and not drilled for EO-2.
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Patrick J.
Rating: 5 out of 5
following a purchase from 19/01/2025
This is the 2nd pergola I've bought from Ombréa. Very good product. Meets expectations.
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Patrick G.
Rating: 5 out of 5
following a purchase from 04/02/2025
Impeccable
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Sylvie P.
Rating: 5 out of 5
following a purchase from 28/01/2025
Package received promptly. Good customer service. Haven't put up the pergola yet, to see if it's easy or not.
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Lauris G.
Rating: 5 out of 5
following a purchase from 06/02/2025
Very professional, from purchase to delivery. A special mention for our delivery man, who was very professional and friendly.
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Azziz K.
Rating: 5 out of 5
following a purchase from 29/01/2025
Package received on time, not yet unpacked. Well packed, very clean and without any damage.
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Luc H.
Rating: 5 out of 5
following a purchase from 11/02/2025
Fast ordering and delivery.
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Nicolas M.
Rating: 5 out of 5
following a purchase from 30/12/2024
Very satisfied with my purchase, the pergola lived up to my expectations, as did the accessories and lighting, very good value for money. Small problem on delivery with parcels damaged by the deliveryman. The after-sales service was extremely reactive and attentive, and the dispute was settled quickly and without any problems.
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Response from Pergola Ombrea
Hello,
Thank you very much for your positive feedback!
We are delighted to hear that you are fully satisfied with your experience with Ombréa.
Your trust and satisfaction are our greatest reward!
Please don't hesitate to contact us if you have any questions or need any advice.
We look forward to hearing from you,
The Ombréa team
A
André R.
Rating: 5 out of 5
following a purchase from 22/12/2024
On-time delivery. Rigorous delivery tracking, with the carrier himself checking the condition of the packages and their contents.
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Response from Pergola Ombrea
Hello,
Thank you very much for your positive feedback!
We are delighted to hear that you are fully satisfied with your experience with Ombréa.
Your trust and satisfaction are our greatest reward!
Please don't hesitate to contact us if you have any questions or need any advice.
We look forward to hearing from you,
The Ombréa team
J
Jonathan J.
Rating: 5 out of 5
following a purchase from 04/12/2024
Good value for money, serious and commercial site.
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Response from Pergola Ombrea
Hello Jonathan,
Many thanks for your positive feedback! It really pleases us to know that you enjoyed your product. Your satisfaction is our priority, and your opinion is a source of motivation for our entire team.
Please don't hesitate to contact us again if you need anything. We look forward to seeing you soon!
The Ombréa team
A
Aurore C.
Rating: 5 out of 5
following a purchase from 08/12/2024
Very good quality Easy to assemble Perfect delivery and top packaging
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Response from Pergola Ombrea
Hello,
Many thanks for your positive feedback! We are delighted to hear that you are satisfied.
Your satisfaction is our priority, and your feedback motivates us to continue offering you the best possible quality and experience.
Don't hesitate to come back to us with any questions or needs you may have, we'll always be here to help.
We hope to see you soon,
The Ombréa team
B
Bernard G.
Rating: 5 out of 5
following a purchase from 07/12/2024
Exactly what we expected
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Response from Pergola Ombrea
Hello,
Thank you for your feedback!
We are delighted to hear that the product fully meets your expectations.
Your satisfaction is our priority, and we remain at your disposal if needed.
Best regards,
A
Alain B.
Rating: 5 out of 5
following a purchase from 18/11/2024
A few micro-scratches..., the pergola corresponds to my expectations and looks great, the crank is a little hard to turn, is there any greasing to be done?
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Response from Pergola Ombrea
Hello,
Many thanks for your positive feedback! We're delighted that your new pergola fully meets your expectations and that it allows you to enjoy your terrace in all seasons.
Concerning your crank, the problem may be due to an over-tightened screw at the crank attachment.
If this is not the case, you can contact our after-sales service via the contact form on the Ombréa website.
Best regards,
The Ombréa team
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