The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.
Completely satisfied! The 3 x 6 lean-to pergola is top quality. Everything is well packaged and the result is magnificent. Next order for us will be the side curtains to finalize everything. I recommend +++. Don't hesitate to order and the team is there to answer your questions.
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Response from Pergola Ombrea
Hello,
Thank you for your message.
We thank you for your trust and your interest in Ombréa.
See you soon at Ombréa,
Sincerely
The Ombréa team
D
Daniel G.
Rating: 2 out of 5
following a purchase from 05/07/2024
The site is practical, clear and easy to order from. On the other hand, delivery and deadlines are not respected! A pergola ordered before the summer still hasn't arrived! And it has just been postponed again .... Communication about delivery is disappointing, I've been left to my own devices with a carrier who's impossible to contact and who decides as he pleases whether to deliver or not. I hope the summer of 2025 doesn't come too soon so I'll have time to assemble my pergola! I am very disappointed.
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Joseph S.
Rating: 5 out of 5
following a purchase from 15/08/2024
Order received quickly, serious delivery service. Material well packed, handling without damaging the parcels. The only downside is that you order, pay and only then does the carrier contact you to ask about access to your home, because he delivers with a large truck, which is impossible in the village where we live. As a result, we had to have the pergola delivered to a friend's house in a neighboring village, and then manage to get it home. It would be better to call first.
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Response from Pergola Ombrea
Hello,
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
J
Jean Martin M.
Rating: 5 out of 5
following a purchase from 13/08/2024
Well-made pergola
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Jan T.
Rating: 5 out of 5
following a purchase from 21/08/2024
A lot of good 👌
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Patrick J.
Rating: 5 out of 5
following a purchase from 06/06/2024
Product as expected. Good quality. I recommend
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Patrick K.
Rating: 5 out of 5
following a purchase from 04/08/2024
Impeccable value for money, everything is perfect, even the assembly, but please note that this is for experienced DIYers only.
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michel R.
Rating: 5 out of 5
following a purchase from 03/08/2024
Easy ordering on an intuitive website. Constant information from the company and the carrier right up to delivery. The drivers were very professional and courteous.
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Nicolas N.
Rating: 1 out of 5
following a purchase from 11/07/2024
There's a part missing for my pergola, and I've been waiting for a reply from the after-sales service for over 3 weeks despite several reminders.
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Response from Pergola Ombrea
Hello,
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
H
Helene B.
Rating: 5 out of 5
following a purchase from 25/07/2024
Delivery as expected. The assembly was done correctly, everything is well classified, well detailed and well explained.
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Valérie F.
Rating: 5 out of 5
following a purchase from 29/07/2024
Pergola as described. Easy to assemble. Solid construction. Perfect, fast delivery.
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Marie France P.
Rating: 5 out of 5
following a purchase from 27/06/2024
As described. Nice product
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Stéphanie P.
Rating: 5 out of 5
following a purchase from 12/07/2024
The assembly was very complicated, but I was able to notice the sav who is very reactive helped me very well. very happy with pergola.
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Thierry L.
Rating: 5 out of 5
following a purchase from 12/07/2024
The ombrea website is very serious the advisers explained us well and helped us with our various questions the pergola arrived 3 weeks after our order with a perfect follow-up of our order well packed no worries for the assembly and very good quality I recommend this site for their seriousness.
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Jean Paul R.
Rating: 5 out of 5
following a purchase from 06/07/2024
Bioclimatic pergola at a very attractive price, easy to assemble according to the assembly instructions, with side awnings providing undeniable extra comfort. It's the best buy of this summer.
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philippe S.
Rating: 5 out of 5
following a purchase from 10/07/2024
Very good service and products
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manuel D.
Rating: 5 out of 5
following a purchase from 26/06/2024
I recommend it, good quality, easy assembly.
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Alexandre T.
Rating: 5 out of 5
following a purchase from 27/06/2024
Very satisfied
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Christine P.
Rating: 5 out of 5
following a purchase from 25/06/2024
Excellent, very good product
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DOUGUET M.
Rating: 1 out of 5
following a purchase from 24/06/2024
When I turned over a cardboard box, it had received a shock (cardboard upside down on purpose?) and inside a slat of the pergola is twisted and unusable. I've reported it on the internet but no news...
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Response from Pergola Ombrea
Hello,
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
A
Adrien-Pascal B.
Rating: 5 out of 5
following a purchase from 18/06/2024
Very good material, fine finish. Everything is clearly identified for assembly. I recommend 100% for the price and quality.
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Gabriel C.
Rating: 5 out of 5
following a purchase from 04/06/2024
Pergola of very good quality, very functional and very good value for money. Totally recommend!
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Cecile David C.
Rating: 5 out of 5
following a purchase from 18/06/2024
Well-made product. Value for money to be recommended. Very attentive customer service.
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Dimitri M.
Rating: 5 out of 5
following a purchase from 10/06/2024
Fast delivery. Product conforms to order. Good quality materials.
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Cedric H.
Rating: 5 out of 5
following a purchase from 05/06/2024
Perfect, excellent quality, very well packaged
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cedric S.
Rating: 5 out of 5
following a purchase from 04/06/2024
Very happy with my purchase
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Jan M.
Rating: 5 out of 5
following a purchase from 21/04/2024
The value for money is very good, all the finishes of the pergola are aluminum, and at a much better price than others of inferior quality. The only bad thing was the shipping, which took a long time, but in the end it was worth the wait.
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Francoise B.
Rating: 5 out of 5
following a purchase from 01/02/2024
The pergola is magnificent and relatively easy to assemble for a good DIYer. Here's hoping it stands the test of time...
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jean-francois L.
Rating: 5 out of 5
following a purchase from 28/03/2024
Order received in good condition and the products met our expectations, just one of the panels was missing a blade.
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Response from Pergola Ombrea
Hello,
We apologize for this inconvenience.
We invite you to contact our after-sales service, who will send you the missing part.
We will be pleased to help you.
Best regards,
The Ombréa team
M
MARINE P.
Rating: 5 out of 5
following a purchase from 14/03/2024
Aesthetic and easy to install
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marielle M.
Rating: 5 out of 5
following a purchase from 15/03/2024
Very easy to assemble, following the instructions. Meets my expectations
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Laurent N.
Rating: 5 out of 5
following a purchase from 19/03/2024
Compliant product and good value for money
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FRÉDÉRIC W.
Rating: 5 out of 5
following a purchase from 26/03/2024
Very good , protects from sun and rain , to see in time....
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MEHDI Z.
Rating: 5 out of 5
following a purchase from 19/03/2024
Everything went perfectly from ordering to receiving the parcel from a very friendly courier. It's easy to assemble, I did it myself and the pergola is very good quality, sturdy and beautiful.
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jean-françois J.
Rating: 5 out of 5
following a purchase from 13/03/2024
Very good quality. Delivery as expected. Very pleasant carrier. Only downside: the side blinds tend to go up on their own because there's no locking mechanism. In any case, I recommend this pergola for its quality.
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Hervé M.
Rating: 5 out of 5
following a purchase from 28/03/2024
Good product.corresponds to the description. The anchor bolts are a little weak, but it would be preferable to use a chemical seal on the slab.
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OLIVIER A.
Rating: 5 out of 5
following a purchase from 28/03/2024
Everything went very smoothly. The product conforms to specifications and the assembly is well explained. We recommend
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Céline C.
Rating: 5 out of 5
following a purchase from 19/03/2024
We are very happy with our Pergola!!!
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Eliane M.
Rating: 5 out of 5
following a purchase from 18/03/2024
High-quality, easy-to-use pergola. Very fast delivery. Excellent service. Would recommend!
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Marie G.
Rating: 5 out of 5
following a purchase from 23/03/2024
Very good material
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