The reviews highlight strong product quality and value for money, with many noting easy installation guided by clear instructions and detailed assembly plans, leading to a solid, aesthetically pleasing pergola. Delivery is frequently praised for timeliness and careful handling, along with responsive after-sales service that resolves issues promptly. Customer service is repeatedly commended for attentiveness and helpfulness, supporting exchanges, replacements, and ongoing support, contributing to a reliable overall experience. Overall, customers describe durable materials, clear documentation, and effective support that reinforces confidence in the purchase and satisfaction with the pergola.
Very good quality. Delivery as expected. Very pleasant carrier. Only downside: the side blinds tend to go up on their own because there's no locking mechanism. In any case, I recommend this pergola for its quality.
Translated reviews
H
Hervé M.
Rating: 5 out of 5
following a purchase from 28/03/2024
Good product.corresponds to the description. The anchor bolts are a little weak, but it would be preferable to use a chemical seal on the slab.
Translated reviews
O
Olivier A.
Rating: 5 out of 5
following a purchase from 28/03/2024
Everything went very smoothly. The product conforms to specifications and the assembly is well explained. We recommend
Translated reviews
C
Céline C.
Rating: 5 out of 5
following a purchase from 19/03/2024
We are very happy with our Pergola!!!
Translated reviews
E
Eliane M.
Rating: 5 out of 5
following a purchase from 18/03/2024
High-quality, easy-to-use pergola. Very fast delivery. Excellent service. Would recommend!
Translated reviews
M
Marie G.
Rating: 5 out of 5
following a purchase from 23/03/2024
Very good material
Translated reviews
J
Jérôme M.
Rating: 5 out of 5
following a purchase from 15/04/2024
Quality product, well packaged, clear assembly instructions I recommend
Translated reviews
Y
Yves G.
Rating: 5 out of 5
following a purchase from 15/04/2024
Solid, easy to assemble and pleasant to look at
Translated reviews
J
Jonathan C.
Rating: 1 out of 5
following a purchase from 23/04/2024
Package arrived damaged, blinds damaged that do not hold very disappointed
Translated reviews
F
Frederic M.
Rating: 5 out of 5
following a purchase from 14/04/2024
Beautiful pergola
Translated reviews
P
Philippe J.
Rating: 5 out of 5
following a purchase from 14/04/2024
Product conforms. Good quality. Very satisfied!
Translated reviews
Response from Pergola Ombrea
Hello,
We're delighted to hear that you're satisfied!
Best regards,
The Ombréa team.
J
Jean-Yves B.
Rating: 5 out of 5
following a purchase from 14/04/2024
Perfect delivery, perfect pergola
Translated reviews
Response from Pergola Ombrea
Hello,
We're delighted to hear that you're satisfied!
Best regards,
The Ombréa team.
R
Rein P.
Rating: 1 out of 5
following a purchase from 05/04/2024
1) The carrier had to postpone delivery because he couldn't find the address! 2) the main beam of the pergola is impossible to fix because it is not pre-drilled for the bolts to pass through (photos to support this)3)(the tulip of the crank broke during handling and prevents the opening and closing of the slats. 4)Despite several e-mails, the after-sales service has not replied! What do I have to do to be able to use the pergola?
Translated reviews
Response from Pergola Ombrea
Hello,
We apologize for this inconvenience.
We invite you to contact our after-sales service, who will send you the missing part.
We will be pleased to help you.
Best regards,
The Ombréa team
A
Arnaud G.
Rating: 5 out of 5
following a purchase from 01/04/2024
Superb Pergola, we don't regret our choice at all, on the contrary! The finish is perfect. Assembly is very easy and well explained. I'm really pleased with the choice of this pergola because it's 2.58 m high and it's perfect for passing through a French window or bay window, because we're well above it when passing from inside to outside, so there's no crushing effect! Superb
Translated reviews
C
Christian Z.
Rating: 5 out of 5
following a purchase from 02/04/2024
Satisfied with the product, quality as described. The pergola seems solid and doesn't move once set in the ground. Easy to assemble, provided you follow the instructions step by step. Delivery on time, with all components well protected. After 15 days of use, I recommend it.
Translated reviews
C
Christian A.
Rating: 5 out of 5
following a purchase from 03/04/2024
Pergola of good quality sav serious and delivery ras
Translated reviews
J
Jean-Paul B.
Rating: 5 out of 5
following a purchase from 06/03/2024
Happy with our purchase, easy assembly, well explained, no nasty surprises.
Translated reviews
G
Grégoire C.
Rating: 5 out of 5
following a purchase from 05/02/2024
Superb pergola at the right price for the level of finish. Responsive customer service. I'm considering a side curtain as an option (to be continued) Don't change a thing! Would recommend.
Translated reviews
Response from Pergola Ombrea
Hello,
Thank you for your enthusiastic feedback! Your satisfaction is our priority.
Best regards,
The Ombréa team
B
Bonnet D.
Rating: 5 out of 5
following a purchase from 25/02/2024
Completely satisfied with the quality of the product.
Translated reviews
F
Frederic P.
Rating: 5 out of 5
following a purchase from 05/02/2024
Good quality pergola, relatively easy to assemble. Satisfied with my purchase.
Translated reviews
E
Eric M.
Rating: 5 out of 5
following a purchase from 14/02/2024
Very nice pergola, good quality, delivery on time and free, nothing to say, very good site, I recommend it.
Translated reviews
P
Patrick M.
Rating: 3 out of 5
following a purchase from 31/01/2024
Excellent product, just a pity that the side blinds are excessively high and the question remains at night the day we have to change them that these remain available... big question on the subject....
Translated reviews
F
Fabrice G.
Rating: 5 out of 5
following a purchase from 06/02/2024
SUPER ACTICLE A RECOMMANDER MAGNIFIQUE
Translated reviews
N
Nordine D.
Rating: 5 out of 5
following a purchase from 10/02/2024
Perfect thanks
Translated reviews
Y
Yoann B.
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good value for money.
Translated reviews
L
Luc C.
Rating: 5 out of 5
following a purchase from 26/01/2024
Very good for the moment, assembled with the instructions without any problem, seems to be of good quality, very responsive after-sales service (the crank handle was missing, received promptly). To be seen in time ...
Translated reviews
K
Kera S.
Rating: 5 out of 5
following a purchase from 26/02/2024
Good quality product, satisfied customer, I recommend
Translated reviews
E
Emmanuel B.
Rating: 5 out of 5
following a purchase from 25/02/2024
Delivery and order well received everything was in order I recommend
Translated reviews
A
Alexandre G.
Rating: 5 out of 5
following a purchase from 27/02/2024
The instructions need to be revised... Otherwise, the pergola is perfect.
Translated reviews
K
Kevin P.
Rating: 5 out of 5
following a purchase from 18/02/2024
Really high-quality product. Easy to assemble if you're a do-it-yourselfer. The blinds are also tooooop!
Translated reviews
J
Jerome P.
Rating: 5 out of 5
following a purchase from 14/02/2024
Great quality! Top 👍
Translated reviews
D
Delphine G.
Rating: 5 out of 5
following a purchase from 24/02/2024
Super! Very good quality
Translated reviews
B
Bruno G.
Rating: 5 out of 5
following a purchase from 07/12/2023
Excellent product, easy to assemble.
Translated reviews
C
Christine V.
Rating: 5 out of 5
following a purchase from 13/12/2023
Hello, I'm completely satisfied with our pergola and with the service, which was fast and fully met our requirements.
Translated reviews
C
Charline M.
Rating: 5 out of 5
following a purchase from 29/12/2023
Good quality product
Translated reviews
P
Pascal J.
Rating: 5 out of 5
following a purchase from 22/11/2023
Smooth, well-coordinated and very professional delivery. No surprises on unpacking, everything was very well packaged. The three-person installation went off without a hitch once the footprint had been determined. The only drawback was the contradictory information on the maximum height of open slats. I was limited to 2.57 m, and we found 2.56 to 2.61! In the end, it's just about right! The result is magnificent, I'm very happy with this purchase, the price is great, and I can't wait for sunny days!
Translated reviews
Response from Pergola Ombrea
Hello,
Thank you for your enthusiastic feedback! And we're delighted to hear about your satisfaction.
Best regards,
The Ombréa team.
C
Christian M.
Rating: 5 out of 5
following a purchase from 07/12/2023
Hello, all the packages were in good condition, the assembly instructions were good, no problems with the installation, I am satisfied with my purchase and without advertising I will recommend it to others. I also want to tell you that I would like to buy an awning 3m wide, would it be possible to have a nice price new customer? thank you for replying ...
Translated reviews
Response from Pergola Ombrea
Hello,
We are delighted to have been able to meet your expectations. However, we are not in a position to make any commercial gestures.
Yours faithfully
The Ombréa team.
P
Pascal D.
Rating: 3 out of 5
following a purchase from 28/12/2023
The delivery date is imposed and not proposed among several choices. Delivery was postponed at the last minute. The driver was nice but some boxes were slightly damaged. In addition, assembly supplies were missing. I hope I won't have any surprises during assembly. In 15 days
Translated reviews
Response from Pergola Ombrea
Hello,
We apologize for the inconvenience. Please don't hesitate to contact us if you have any questions, we'll be happy to help.
Best regards,
The Ombréa team.
C
Charles-Dominique S.
Rating: 1 out of 5
following a purchase from 31/12/2023
We are still waiting for the pergola to be delivered, having placed the order nearly 2 months ago. No contact possible with the delivery man.
Translated reviews
Response from Pergola Ombrea
Hello,
We're sorry for the inconvenience. Please do not hesitate to contact us so that we can solve your problem.
Best regards,
The Ombréa team.
P
Pierre B.
Rating: 5 out of 5
following a purchase from 04/12/2023
super
Translated reviews
Response from Pergola Ombrea
Hello,
Thank you for your feedback. Your satisfaction is our priority!
Best regards,
The Ombréa team.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 