Customer reviews of Pergola Ombrea

8,8 /10

Based on 292 published reviews

5 216 74% 4 31 11% 3 15 5% 2 12 4% 1 18 6%

Summary of reviews

The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.

Reviews 1, 2 and 3 stars

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Sophie A.

Published on 02/02/2024 à 18h49 following a purchase from 31/10/2023

If the product looks good. We were disappointed with the shipment. In fact, several parts were faulty and others very difficult to install (design problem). On the other hand, the after-sales service was very responsive and quickly returned the faulty parts to us.

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Response from Pergola Ombrea Published on 06/02/2024

Hello,

We're sorry for the inconvenience. Please write to us if you have any concerns!

Best regards,
The Ombréa team.

Marie Pierre V.

Published on 14/01/2024 à 16h39 following a purchase from 17/10/2023

The product does not correspond to the panel ordered just before and as they are side by side on my pergola I am not delighted.

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Response from Pergola Ombrea Published on 30/01/2024

Hello,

We're sorry for the inconvenience. Please write to us if you have any concerns!

Best regards,
The Ombréa team.

Sébastien P.

Published on 11/01/2024 à 08h00 following a purchase from 12/09/2023

Cartons crushed and torn over a good length, but oddly turned on the right side so as not to be visible from the outside. This operation was carried out during palletization, deliberately to hide the damage.

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Response from Pergola Ombrea Published on 30/01/2024

Hello,

We apologize for this inconvenience.
We would like to inform you that our parcels leave our warehouse in perfect condition. We will pass on this information to our carriers.

We hope the product meets your expectations! Please do not hesitate to contact us if you have any concerns.

Yours sincerely
The Ombréa team.

Jean Michel L.

Published on 08/10/2023 à 20h46 following a purchase from 20/09/2023

Before buying, I asked you if there would be a special offer, and you told me there wouldn't be. 10 days later 500 Euro less. This is not serious. I work in retail and I know when there's a promotion coming. What's more, we've just fitted it today, 3 blades bent, the joint lug unusable (too hard). I'm going to make a complaint.

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Response from Pergola Ombrea Published on 12/10/2023

Hello,

We apologize for the inconvenience.
However, we are not in a position to communicate on upcoming promotional offers.
Regarding blades, please contact our after-sales service at the following e-mail address: [email protected]
Thank you for your patience.

Best regards,
The Ombréa team

stephane R.

Published on 28/09/2023 à 15h17 following a purchase from 03/09/2023

Watertightness problem! Impossible to leave furniture underneath.

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Response from Pergola Ombrea Published on 04/10/2023

Hello,
We apologize for the inconvenience.
However, our pergolas are extremely watertight, and water is drained away through the posts.
However, should you encounter any problems with the slats of your pergola, please contact our After Sales Service via the following platform: https://sav.comintes.com/.
We look forward to hearing from you.
Yours faithfully
The Ombréa team