Customer reviews of Pergola Ombrea

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 299 published reviews
5 220 74% 4 32 11% 3 15 5% 2 12 4% 1 20 7%

Summary of reviews

The reviews highlight strong product quality and value for money, with many noting easy installation guided by clear instructions and detailed assembly plans, leading to a solid, aesthetically pleasing pergola. Delivery is frequently praised for timeliness and careful handling, along with responsive after-sales service that resolves issues promptly. Customer service is repeatedly commended for attentiveness and helpfulness, supporting exchanges, replacements, and ongoing support, contributing to a reliable overall experience. Overall, customers describe durable materials, clear documentation, and effective support that reinforces confidence in the purchase and satisfaction with the pergola.

Reviews 1, 2, 4 and 5 stars

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C
Carlos J.
Rating: 5 out of 5
following a purchase from 12/09/2023
Very good value for money, very responsive after-sales service, even though the part I received was also scratched, but that's probably due to the carrier. The box was damaged, and as I had it delivered to an elderly person, she didn't see it, too bad. Otherwise very satisfied with my order, just pay attention to the carrier who sometimes neglects packages in their truck or on their platform, especially for long lengths as was the case. Otherwise, not a single screw was missing, no holes to be found and the adjustments are perfect. I'm really surprised by the quality and the price, which is much better than anything I've seen before.
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! We're delighted that our products meet your expectations.

Best regards,
The Ombréa team
C
Claudine L.
Rating: 5 out of 5
following a purchase from 05/09/2023
Very satisfied
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Response from Pergola Ombrea
Hello,

Thank you for your feedback. Your satisfaction is our priority!

Best regards,
The Ombréa team
A
Alain C.
Rating: 5 out of 5
following a purchase from 27/08/2023
Perfect delivery, very fast and very PRO. I haven't installed it yet, but I've checked all the parcels: everything is there and of very good quality. I'd recommend
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! Your satisfaction is our priority.

Best regards,
The Ombréa team
S
Stephane R.
Rating: 2 out of 5
following a purchase from 03/09/2023
Watertightness problem! Impossible to leave furniture underneath.
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Response from Pergola Ombrea
Hello,
We apologize for the inconvenience.
However, our pergolas are extremely watertight, and water is drained away through the posts.
However, should you encounter any problems with the slats of your pergola, please contact our After Sales Service via the following platform: https://sav.comintes.com/.
We look forward to hearing from you.
Yours faithfully
The Ombréa team


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