Customer reviews of Pergola Ombrea

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 292 published reviews
5 216 74% 4 31 11% 3 15 5% 2 12 4% 1 18 6%

Summary of reviews

The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.

Reviews 1, 2 and 4 stars

Reset filters
S
silvano F.
Rating: 4 out of 5
following a purchase from 20/05/2024
Not yet assembled but beautiful and well made
Translated reviews
D
DOUGUET M.
Rating: 1 out of 5
following a purchase from 24/06/2024
When I turned over a cardboard box, it had received a shock (cardboard upside down on purpose?) and inside a slat of the pergola is twisted and unusable. I've reported it on the internet but no news...
Translated reviews
Response from Pergola Ombrea
Hello,

Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.

Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.

Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.

Should you require any further assistance, please do not hesitate to contact us.

The Ombréa team
F
Frederic O.
Rating: 4 out of 5
following a purchase from 14/06/2024
Apart from the delivery, where the carrier was alone when there should have been two, everything went smoothly. The product conforms to the description, and the assembly instructions are very clear.
Translated reviews
E
Erik D.
Rating: 4 out of 5
following a purchase from 10/03/2024
Very happy with the product. Only one slat was a little scratched when unpacked...
Translated reviews
J
Jonathan C.
Rating: 1 out of 5
following a purchase from 23/04/2024
Package arrived damaged, blinds damaged that do not hold very disappointed
Translated reviews
R
Rein P.
Rating: 1 out of 5
following a purchase from 05/04/2024
1) The carrier had to postpone delivery because he couldn't find the address! 2) the main beam of the pergola is impossible to fix because it is not pre-drilled for the bolts to pass through (photos to support this)3)(the tulip of the crank broke during handling and prevents the opening and closing of the slats. 4)Despite several e-mails, the after-sales service has not replied! What do I have to do to be able to use the pergola?
Translated reviews
Response from Pergola Ombrea
Hello,
We apologize for this inconvenience.
We invite you to contact our after-sales service, who will send you the missing part.
We will be pleased to help you.
Best regards,
The Ombréa team
A
Antoine W.
Rating: 4 out of 5
following a purchase from 30/03/2024
Serious company and top-quality equipment. Friendly customer service, but reluctant to help customers with technical questions.
Translated reviews
Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! Your satisfaction is our priority.

Best regards,
The Ombréa team
A
Alexandre L.
Rating: 4 out of 5
following a purchase from 02/04/2024
Well explained assembly instructions.
Translated reviews
J
Jean-Marie P.
Rating: 4 out of 5
following a purchase from 27/02/2024
We are very satisfied with our order for an Ombréa pergola. Serious contact, serious delivery and goods packaged more than correctly. Thank you
Translated reviews
F
Francis F.
Rating: 4 out of 5
following a purchase from 26/01/2024
Good quality product, precise instructions. Need to consult Internet for further details. Too bad I couldn't get a precise plan and cut before ordering to know the height under the fascia. Without this remark, it's worth the 5 stars. Francis FOUCAULT
Translated reviews
D
David R.
Rating: 4 out of 5
following a purchase from 11/12/2023
👍
Translated reviews
B
BRUNO M.
Rating: 4 out of 5
following a purchase from 28/12/2023
Panel quality and price
Translated reviews
Response from Pergola Ombrea
Hello,

We are delighted that you like our products and thank you for your feedback!

Best regards,
The Ombréa team.
P
PATRICK G.
Rating: 4 out of 5
following a purchase from 23/12/2023
Received promptly Easy to assemble, despite not very clear instructions.
Translated reviews
Response from Pergola Ombrea
Hello,

Thank you for your feedback and we will improve our assembly instructions! We remain available for any requests.

Best regards,
The Ombréa team.
R
Roland B.
Rating: 4 out of 5
following a purchase from 17/12/2023
good product, fairly simple assembly, but you need to take the time to read the instructions carefully! impeccable delivery congratulations to the very competent driver!!!
Translated reviews
Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! We're delighted that our products and services are meeting your expectations.

Best regards,
The Ombréa team.
C
Charles-Dominique S.
Rating: 1 out of 5
following a purchase from 31/12/2023
We are still waiting for the pergola to be delivered, having placed the order nearly 2 months ago. No contact possible with the delivery man.
Translated reviews
Response from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please do not hesitate to contact us so that we can solve your problem.

Best regards,
The Ombréa team.
S
Sophie A.
Rating: 2 out of 5
following a purchase from 31/10/2023
If the product looks good. We were disappointed with the shipment. In fact, several parts were faulty and others very difficult to install (design problem). On the other hand, the after-sales service was very responsive and quickly returned the faulty parts to us.
Translated reviews
Response from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please write to us if you have any concerns!

Best regards,
The Ombréa team.
M
Marie Pierre V.
Rating: 2 out of 5
following a purchase from 17/10/2023
The product does not correspond to the panel ordered just before and as they are side by side on my pergola I am not delighted.
Translated reviews
Response from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please write to us if you have any concerns!

Best regards,
The Ombréa team.
N
nathalie P.
Rating: 4 out of 5
following a purchase from 04/10/2023
Very good quality and easy to assemble, clear explanations
Translated reviews
Response from Pergola Ombrea
Hello,

Your satisfaction is our priority! Thank you for your feedback.

Best regards,
The Ombréa team
P
Philippe G.
Rating: 4 out of 5
following a purchase from 26/09/2023
Quality product. Problem with the thread on a post, I had to buy what I needed (15 euros). Would miss some finishing touches. Products very well packaged, seem sturdy.
Translated reviews
Response from Pergola Ombrea
Hello,

We're delighted to hear that you're satisfied.

Best regards,
The Ombréa team
J
Jean Michel L.
Rating: 1 out of 5
following a purchase from 20/09/2023
Before buying, I asked you if there would be a special offer, and you told me there wouldn't be. 10 days later 500 Euro less. This is not serious. I work in retail and I know when there's a promotion coming. What's more, we've just fitted it today, 3 blades bent, the joint lug unusable (too hard). I'm going to make a complaint.
Translated reviews
Response from Pergola Ombrea
Hello,

We apologize for the inconvenience.
However, we are not in a position to communicate on upcoming promotional offers.
Regarding blades, please contact our after-sales service at the following e-mail address: [email protected]
Thank you for your patience.

Best regards,
The Ombréa team
S
stephane R.
Rating: 2 out of 5
following a purchase from 03/09/2023
Watertightness problem! Impossible to leave furniture underneath.
Translated reviews
Response from Pergola Ombrea
Hello,
We apologize for the inconvenience.
However, our pergolas are extremely watertight, and water is drained away through the posts.
However, should you encounter any problems with the slats of your pergola, please contact our After Sales Service via the following platform: https://sav.comintes.com/.
We look forward to hearing from you.
Yours faithfully
The Ombréa team


We use cookies for audience measurement and improving user experience.