Customer reviews of Pergola Ombrea

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 299 published reviews
5 220 74% 4 32 11% 3 15 5% 2 12 4% 1 20 7%

Summary of reviews

The reviews highlight strong product quality and value for money, with many noting easy installation guided by clear instructions and detailed assembly plans, leading to a solid, aesthetically pleasing pergola. Delivery is frequently praised for timeliness and careful handling, along with responsive after-sales service that resolves issues promptly. Customer service is repeatedly commended for attentiveness and helpfulness, supporting exchanges, replacements, and ongoing support, contributing to a reliable overall experience. Overall, customers describe durable materials, clear documentation, and effective support that reinforces confidence in the purchase and satisfaction with the pergola.

Reviews 1, 2 and 5 stars

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M
Marie Pierre V.
Rating: 2 out of 5
following a purchase from 17/10/2023
The product does not correspond to the panel ordered just before and as they are side by side on my pergola I am not delighted.
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Response from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please write to us if you have any concerns!

Best regards,
The Ombréa team.
B
Brigitte L.
Rating: 5 out of 5
following a purchase from 06/10/2023
Very serious company. My package was missing an item, the after-sales service was very responsive 👍
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! We're delighted that our products meet your expectations.

Best regards,
The Ombréa team
A
Alexandre M.
Rating: 5 out of 5
following a purchase from 06/10/2023
Fast delivery great quality nothing to say thank you I recommend
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Response from Pergola Ombrea
Hello,

Thank you for your feedback. Your satisfaction is our priority!

Best regards,
The Ombréa team
M
Marie-Rose H.
Rating: 5 out of 5
following a purchase from 03/10/2023
A very good investment that provides shelter from the sun, the wind and the rain. I bought the blinds and use them in the evening for meals with friends.
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Response from Pergola Ombrea
Hello,

We are delighted that you like our products and thank you for your feedback!

Best regards,
The Ombréa team
C
Catherine D.
Rating: 5 out of 5
following a purchase from 02/10/2023
Very good, I recommend
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M
Michel T.
Rating: 5 out of 5
following a purchase from 22/09/2023
delivery OK perfect packaging good material easy to fit easy to assemble
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback!

Best regards,
The Ombréa team
M
Max B.
Rating: 5 out of 5
following a purchase from 25/09/2023
Delivery of a pergola awning, ordered on Sunday, delivered on the following day.
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Response from Pergola Ombrea
Hello,

Thank you for your feedback! Your satisfaction is our priority.

Yours sincerely
The Ombréa team
J
Jean Michel L.
Rating: 1 out of 5
following a purchase from 20/09/2023
Before buying, I asked you if there would be a special offer, and you told me there wouldn't be. 10 days later 500 Euro less. This is not serious. I work in retail and I know when there's a promotion coming. What's more, we've just fitted it today, 3 blades bent, the joint lug unusable (too hard). I'm going to make a complaint.
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Response from Pergola Ombrea
Hello,

We apologize for the inconvenience.
However, we are not in a position to communicate on upcoming promotional offers.
Regarding blades, please contact our after-sales service at the following e-mail address: [email protected]
Thank you for your patience.

Best regards,
The Ombréa team
C
Carlos J.
Rating: 5 out of 5
following a purchase from 12/09/2023
Very good value for money, very responsive after-sales service, even though the part I received was also scratched, but that's probably due to the carrier. The box was damaged, and as I had it delivered to an elderly person, she didn't see it, too bad. Otherwise very satisfied with my order, just pay attention to the carrier who sometimes neglects packages in their truck or on their platform, especially for long lengths as was the case. Otherwise, not a single screw was missing, no holes to be found and the adjustments are perfect. I'm really surprised by the quality and the price, which is much better than anything I've seen before.
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! We're delighted that our products meet your expectations.

Best regards,
The Ombréa team
C
Claudine L.
Rating: 5 out of 5
following a purchase from 05/09/2023
Very satisfied
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Response from Pergola Ombrea
Hello,

Thank you for your feedback. Your satisfaction is our priority!

Best regards,
The Ombréa team
A
Alain C.
Rating: 5 out of 5
following a purchase from 27/08/2023
Perfect delivery, very fast and very PRO. I haven't installed it yet, but I've checked all the parcels: everything is there and of very good quality. I'd recommend
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! Your satisfaction is our priority.

Best regards,
The Ombréa team
S
Stephane R.
Rating: 2 out of 5
following a purchase from 03/09/2023
Watertightness problem! Impossible to leave furniture underneath.
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Response from Pergola Ombrea
Hello,
We apologize for the inconvenience.
However, our pergolas are extremely watertight, and water is drained away through the posts.
However, should you encounter any problems with the slats of your pergola, please contact our After Sales Service via the following platform: https://sav.comintes.com/.
We look forward to hearing from you.
Yours faithfully
The Ombréa team


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