Customer reviews of Pergola Ombrea

8,8 /10

Based on 292 published reviews

5 216 74% 4 31 11% 3 15 5% 2 12 4% 1 18 6%

Summary of reviews

The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.

Reviews 1, 2 and 5 stars

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max B.

Published on 10/10/2023 à 05h17 following a purchase from 25/09/2023

Delivery of a pergola awning, ordered on Sunday, delivered on the following day.

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Response from Pergola Ombrea Published on 12/10/2023

Hello,

Thank you for your feedback! Your satisfaction is our priority.

Yours sincerely
The Ombréa team

Jean Michel L.

Published on 08/10/2023 à 20h46 following a purchase from 20/09/2023

Before buying, I asked you if there would be a special offer, and you told me there wouldn't be. 10 days later 500 Euro less. This is not serious. I work in retail and I know when there's a promotion coming. What's more, we've just fitted it today, 3 blades bent, the joint lug unusable (too hard). I'm going to make a complaint.

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Response from Pergola Ombrea Published on 12/10/2023

Hello,

We apologize for the inconvenience.
However, we are not in a position to communicate on upcoming promotional offers.
Regarding blades, please contact our after-sales service at the following e-mail address: [email protected]
Thank you for your patience.

Best regards,
The Ombréa team

carlos J.

Published on 01/10/2023 à 19h18 following a purchase from 12/09/2023

Very good value for money, very responsive after-sales service, even though the part I received was also scratched, but that's probably due to the carrier. The box was damaged, and as I had it delivered to an elderly person, she didn't see it, too bad. Otherwise very satisfied with my order, just pay attention to the carrier who sometimes neglects packages in their truck or on their platform, especially for long lengths as was the case. Otherwise, not a single screw was missing, no holes to be found and the adjustments are perfect. I'm really surprised by the quality and the price, which is much better than anything I've seen before.

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Response from Pergola Ombrea Published on 02/10/2023

Hello,

Thank you for your enthusiastic feedback! We're delighted that our products meet your expectations.

Best regards,
The Ombréa team

CLAUDINE L.

Published on 29/09/2023 à 13h44 following a purchase from 05/09/2023

Very satisfied

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Response from Pergola Ombrea Published on 02/10/2023

Hello,

Thank you for your feedback. Your satisfaction is our priority!

Best regards,
The Ombréa team

Alain C.

Published on 29/09/2023 à 09h39 following a purchase from 27/08/2023

Perfect delivery, very fast and very PRO. I haven't installed it yet, but I've checked all the parcels: everything is there and of very good quality. I'd recommend

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Response from Pergola Ombrea Published on 02/10/2023

Hello,

Thank you for your enthusiastic feedback! Your satisfaction is our priority.

Best regards,
The Ombréa team

stephane R.

Published on 28/09/2023 à 15h17 following a purchase from 03/09/2023

Watertightness problem! Impossible to leave furniture underneath.

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Response from Pergola Ombrea Published on 04/10/2023

Hello,
We apologize for the inconvenience.
However, our pergolas are extremely watertight, and water is drained away through the posts.
However, should you encounter any problems with the slats of your pergola, please contact our After Sales Service via the following platform: https://sav.comintes.com/.
We look forward to hearing from you.
Yours faithfully
The Ombréa team