The reviews highlight strong product quality and value for money, with many noting easy installation guided by clear instructions and detailed assembly plans, leading to a solid, aesthetically pleasing pergola. Delivery is frequently praised for timeliness and careful handling, along with responsive after-sales service that resolves issues promptly. Customer service is repeatedly commended for attentiveness and helpfulness, supporting exchanges, replacements, and ongoing support, contributing to a reliable overall experience. Overall, customers describe durable materials, clear documentation, and effective support that reinforces confidence in the purchase and satisfaction with the pergola.
Good-quality pergola, shame about the poor-quality screws on the posts (base plate and ground fixing)! A few scratches on some parts and a defect on the awning box... the whole unit is well dimensioned and looks solid, assembly takes a long day but the steps are well detailed! Good value for money
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Response from Pergola Ombrea
Thank you for your detailed feedback!
We are happy that the pergola meets your satisfaction in terms of sturdiness, dimensions, and value for money.
We take note of your comments regarding the screws, scratches, and the defect on the awning box — your experience is valuable for us to improve our products.
Please feel free to contact us directly if you would like a solution regarding these minor defects.
Thank you again for your trust and enjoy your pergola!
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Evelyne Et Philippe R.
Rating: 4 out of 5
following a purchase from 27/01/2025
Very good product in terms of quality and price Very good rendering once assembled.
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Eric M.
Rating: 1 out of 5
following a purchase from 02/11/2024
I bought a panel to put on my pergola from them too, and what a disaster! The slats are damaged and one is missing. Delivery was no better: 3 hours late with no warning. I wanted to order another panel, but I don't know if I will.
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Response from Pergola Ombrea
Hello,
We are very sorry to hear that your experience with our products and services did not live up to your expectations. We fully understand your frustration with the problems encountered with the pergola panel, as well as the delay in delivery.
In order to remedy this situation and provide you with a rapid solution, we invite you to contact our after-sales service (SAV) at the following address: [email protected]. Our dedicated team is at your disposal to resolve any problems or concerns you may have.
We look forward to regaining your trust and full satisfaction with future orders. If you have any questions or comments, please do not hesitate to contact us. We look forward to hearing from you.
We apologize for any inconvenience,
Yours sincerely
The Ombréa team
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Daniel M.
Rating: 4 out of 5
following a purchase from 24/09/2024
The information on the site is clear, the response to questions quick and the telephone contacts welcoming. Satisfied with the relationship.
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Nicolas N.
Rating: 1 out of 5
following a purchase from 11/07/2024
There's a part missing for my pergola, and I've been waiting for a reply from the after-sales service for over 3 weeks despite several reminders.
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Response from Pergola Ombrea
Hello,
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
F
Frederic R.
Rating: 4 out of 5
following a purchase from 15/07/2024
Received on time. Packages well packed. After checking, everything is there. Not yet installed, so we'll see how the pergola looks later.
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Response from Pergola Ombrea
Hello,
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
S
Silvano F.
Rating: 4 out of 5
following a purchase from 20/05/2024
Not yet assembled but beautiful and well made
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Douguet M.
Rating: 1 out of 5
following a purchase from 24/06/2024
When I turned over a cardboard box, it had received a shock (cardboard upside down on purpose?) and inside a slat of the pergola is twisted and unusable. I've reported it on the internet but no news...
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Response from Pergola Ombrea
Hello,
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
F
Frederic O.
Rating: 4 out of 5
following a purchase from 14/06/2024
Apart from the delivery, where the carrier was alone when there should have been two, everything went smoothly. The product conforms to the description, and the assembly instructions are very clear.
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Erik D.
Rating: 4 out of 5
following a purchase from 10/03/2024
Very happy with the product. Only one slat was a little scratched when unpacked...
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Jonathan C.
Rating: 1 out of 5
following a purchase from 23/04/2024
Package arrived damaged, blinds damaged that do not hold very disappointed
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Rein P.
Rating: 1 out of 5
following a purchase from 05/04/2024
1) The carrier had to postpone delivery because he couldn't find the address! 2) the main beam of the pergola is impossible to fix because it is not pre-drilled for the bolts to pass through (photos to support this)3)(the tulip of the crank broke during handling and prevents the opening and closing of the slats. 4)Despite several e-mails, the after-sales service has not replied! What do I have to do to be able to use the pergola?
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Response from Pergola Ombrea
Hello,
We apologize for this inconvenience.
We invite you to contact our after-sales service, who will send you the missing part.
We will be pleased to help you.
Best regards,
The Ombréa team
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Antoine W.
Rating: 4 out of 5
following a purchase from 30/03/2024
Serious company and top-quality equipment. Friendly customer service, but reluctant to help customers with technical questions.
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Response from Pergola Ombrea
Hello,
Thank you for your enthusiastic feedback! Your satisfaction is our priority.
Best regards,
The Ombréa team
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Alexandre L.
Rating: 4 out of 5
following a purchase from 02/04/2024
Well explained assembly instructions.
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Patrick M.
Rating: 3 out of 5
following a purchase from 31/01/2024
Excellent product, just a pity that the side blinds are excessively high and the question remains at night the day we have to change them that these remain available... big question on the subject....
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Jean-Marie P.
Rating: 4 out of 5
following a purchase from 27/02/2024
We are very satisfied with our order for an Ombréa pergola. Serious contact, serious delivery and goods packaged more than correctly. Thank you
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Francis F.
Rating: 4 out of 5
following a purchase from 26/01/2024
Good quality product, precise instructions. Need to consult Internet for further details. Too bad I couldn't get a precise plan and cut before ordering to know the height under the fascia. Without this remark, it's worth the 5 stars. Francis FOUCAULT
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David R.
Rating: 4 out of 5
following a purchase from 11/12/2023
👍
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Bruno M.
Rating: 4 out of 5
following a purchase from 28/12/2023
Panel quality and price
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Response from Pergola Ombrea
Hello,
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
P
Pascal D.
Rating: 3 out of 5
following a purchase from 28/12/2023
The delivery date is imposed and not proposed among several choices. Delivery was postponed at the last minute. The driver was nice but some boxes were slightly damaged. In addition, assembly supplies were missing. I hope I won't have any surprises during assembly. In 15 days
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Response from Pergola Ombrea
Hello,
We apologize for the inconvenience. Please don't hesitate to contact us if you have any questions, we'll be happy to help.
Best regards,
The Ombréa team.
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Patrick G.
Rating: 4 out of 5
following a purchase from 23/12/2023
Received promptly Easy to assemble, despite not very clear instructions.
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Response from Pergola Ombrea
Hello,
Thank you for your feedback and we will improve our assembly instructions! We remain available for any requests.
Best regards,
The Ombréa team.
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Roland B.
Rating: 4 out of 5
following a purchase from 17/12/2023
good product, fairly simple assembly, but you need to take the time to read the instructions carefully! impeccable delivery congratulations to the very competent driver!!!
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Response from Pergola Ombrea
Hello,
Thank you for your enthusiastic feedback! We're delighted that our products and services are meeting your expectations.
Best regards,
The Ombréa team.
C
Charles-Dominique S.
Rating: 1 out of 5
following a purchase from 31/12/2023
We are still waiting for the pergola to be delivered, having placed the order nearly 2 months ago. No contact possible with the delivery man.
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Response from Pergola Ombrea
Hello,
We're sorry for the inconvenience. Please do not hesitate to contact us so that we can solve your problem.
Best regards,
The Ombréa team.
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Sébastien P.
Rating: 3 out of 5
following a purchase from 12/09/2023
Cartons crushed and torn over a good length, but oddly turned on the right side so as not to be visible from the outside. This operation was carried out during palletization, deliberately to hide the damage.
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Response from Pergola Ombrea
Hello,
We apologize for this inconvenience.
We would like to inform you that our parcels leave our warehouse in perfect condition. We will pass on this information to our carriers.
We hope the product meets your expectations! Please do not hesitate to contact us if you have any concerns.
Yours sincerely
The Ombréa team.
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Nathalie P.
Rating: 4 out of 5
following a purchase from 04/10/2023
Very good quality and easy to assemble, clear explanations
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Response from Pergola Ombrea
Hello,
Your satisfaction is our priority! Thank you for your feedback.
Best regards,
The Ombréa team
P
Philippe G.
Rating: 4 out of 5
following a purchase from 26/09/2023
Quality product. Problem with the thread on a post, I had to buy what I needed (15 euros). Would miss some finishing touches. Products very well packaged, seem sturdy.
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Response from Pergola Ombrea
Hello,
We're delighted to hear that you're satisfied.
Best regards,
The Ombréa team
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Jean Michel L.
Rating: 1 out of 5
following a purchase from 20/09/2023
Before buying, I asked you if there would be a special offer, and you told me there wouldn't be. 10 days later 500 Euro less. This is not serious. I work in retail and I know when there's a promotion coming. What's more, we've just fitted it today, 3 blades bent, the joint lug unusable (too hard). I'm going to make a complaint.
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Response from Pergola Ombrea
Hello,
We apologize for the inconvenience.
However, we are not in a position to communicate on upcoming promotional offers.
Regarding blades, please contact our after-sales service at the following e-mail address: [email protected]
Thank you for your patience.
Best regards,
The Ombréa team
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