The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.
We sincerely thank you for your positive feedback and are delighted that our product suits you. We hope it will continue to satisfy you over time.
Best regards,
The shop team.
P
Pascal A.
Rating: 4 out of 5
following a purchase from 22/03/2026
Delivery, material, packaging, instructions very good. However, some problems with the screws connecting the plate and the legs of the pergola and those that allow assembling the slats: the steel is too soft and does not allow for proper screwing in the aluminum part in some cases: the Allen or cross imprint gets destroyed
Translated reviews
Response from Pergola Ombrea
Hello Pascal,
We warmly thank you for your feedback and are delighted to learn that you are satisfied with the delivery and the material. We take note of your comments regarding the screws and will pass them on to our team to improve our products.
Best regards,
The Pergola Ombréa team
P
Patrick C.
Rating: 4 out of 5
following a purchase from 08/03/2026
Use of the slat orientation crank not satisfactory as the maneuver is very hard and the 4m awning rolling problem often gets stuck
Translated reviews
Response from Pergola Ombrea
Hello Patrick,
Thank you very much for your feedback. We are delighted that you appreciate your purchase. Have you contacted customer service? So that we can help you resolve these issues as it is simply a matter of adjusting the bolts for the crank.
Best regards,
The Pergola Ombréa team
B
Biagio D.
Rating: 4 out of 5
following a purchase from 15/03/2026
The product is excellent and the assembly instructions are detailed. We managed to assemble the pergola in a couple of days with two people. The only downside, probably due to the courier, was that one package was damaged and one of the roof slats was deformed.
Translated reviews
V
VALERIE H.
Rating: 1 out of 5
following a purchase from 04/05/2025
Very disappointed with your site, the delivery was postponed week after week (4 weeks late!) then the transformer that does not work. Impossible to reach someone by phone, only by email and even then! Finally, they sent me another one, but it was for a 3mx3 pergola while mine is 3x6! I had to send a photo of the manual to prove that I needed a double transformer! And obviously all this took a very long time! So no, I will not recommend you and I will not advise your site! Especially, just pass your way!
Translated reviews
Response from Pergola Ombrea
Hello,
We are sincerely sorry for this experience and fully understand your disappointment given the various inconveniences encountered.
We apologize for the delivery delay as well as for the error regarding the transformer. This is not the level of service we wish to offer our customers.
Regarding our request for photos, it was not intended to question your word. Unfortunately, we are compelled to ask for proof in certain situations due to numerous attempts at fraud with this type of product. However, we understand that this may have been perceived as an additional constraint in your situation.
We would sincerely like to be able to discuss with you in order to find a satisfactory solution and ensure that you have a better image of our company. Please do not hesitate to contact our customer service again; we will be happy to do what is necessary to provide you with a positive outcome.
Once again, our apologies for this bad experience.
P
Patrick C.
Rating: 1 out of 5
following a purchase from 25/09/2025
Very good product but the package preparation service is terrible and the customer service is catastrophic. I would not recommend, and this has already been done, your company to my acquaintances.
Translated reviews
Response from Pergola Ombrea
Hello,
Thank you for taking the time to share your feedback.
We are sorry for not meeting your expectations. This is not the level of service we wish to provide.
Our after-sales service works proactively to handle requests quickly and find suitable solutions, and the majority of our customers leave satisfied with the exchanges and solutions provided.
Unfortunately, mistakes can happen, but we always do our best to correct them as soon as possible.
We would be sincerely pleased to discuss with you to better understand your situation and find a suitable solution.
M
Mickael H.
Rating: 1 out of 5
following a purchase from 02/05/2025
Very satisfied with the merchandise, however very dissatisfied with the delivery times and delivery conditions. We ordered the pergola in May 2025 for a site delivery in June. In the end, we received the delivery in October, with completely damaged packages, so return. Final and total delivery in November 2025.
Translated reviews
R
raoul G.
Rating: 1 out of 5
following a purchase from 23/09/2025
Since October 2025, Comintes has not provided me with the correct motor to activate the 6mX3m pergola. After 3 shipments of the system, I am waiting for the correct motor which should arrive in a month. I cannot reach a manager from this company by phone.
Translated reviews
J
Jean Marie P.
Rating: 4 out of 5
following a purchase from 11/05/2025
Everything went well.
Translated reviews
Response from Pergola Ombrea
Hello Jean Marie,
Thank you for your feedback, and we are delighted to hear that your experience with Pergola Ombréa went well. Your satisfaction is our priority, and we hope to see you again soon for new projects. Please do not hesitate to contact us if you have any questions or future needs!
Best regards,
The Pergola Ombréa team
M
Miguel Angel C.
Rating: 4 out of 5
following a purchase from 26/12/2025
Very good product.
Translated reviews
S
Santiago E.
Rating: 1 out of 5
following a purchase from 13/05/2025
They took much longer to deliver than stipulated. The transport agency did not want to leave the packages at my house but at the door of the urbanization. The LEDs are very ugly and impossible to assemble once you have installed the pergola. Overall a bluff. I regret not spending a little more to have better quality and service.
Translated reviews
I
Irati I.
Rating: 1 out of 5
following a purchase from 03/11/2025
The pergola is very beautiful, robust and has an elegant design, but the design is poorly conceived and being attached to the wall of the house, water gets in. We had to seek help from an architect and engineer to solve the problem.
Translated reviews
I
Ivan M.
Rating: 1 out of 5
following a purchase from 09/05/2025
Very good product. But the commercial attention in Spain is very bad. The shipment did not arrive, it was lost and they did not give me answers. I had to claim from carriers and find out what had happened for the salesperson to do something. Then the second shipment was quick and without problems, thanks that there were no more issues since the commercial attention in Spain is very bad. The product has good materials and good quality, that's for sure.
Translated reviews
M
Maxime N.
Rating: 1 out of 5
following a purchase from 03/06/2025
Very good product but unfortunately the measurements are not correct, there is 15cm missing in width and no response from the company.
Translated reviews
Response from Pergola Ombrea
Hello,
Thank you for your feedback and your comments.
We replied to you during the day via the site's email. We are delighted to learn that you like the product, and some points indeed deserve clarification.
Regarding the dimensions: the 403 cm corresponds to the overall dimensions, that is to say including the complete outer structure, notably the posts. The useful interior dimension is indeed 388 cm, which explains the difference of about 15 cm.
Wishing you a very nice day,
The Ombréa team.
J
Jean francois T.
Rating: 1 out of 5
following a purchase from 03/05/2025
The pergola is of good quality, however I have a problem with the LEDs, the customer service has been initiated since 06/16/25 and to this day I still have no response despite my numerous calls. Hence this rating.
Translated reviews
Response from Pergola Ombrea
Hello,
We are truly sorry for the issues encountered with customer service at that time. It was an internal human problem and the management did not meet expectations. The situation is now completely resolved and we have taken the necessary measures to ensure it does not happen again.
Thank you for your understanding and trust.
The Pergola Ombréa team
J
Jean-Noël E.
Rating: 1 out of 5
following a purchase from 01/05/2025
We ordered our pergola on May 1st. It was delivered about 7 weeks later and incomplete (13 slats out of 25 were not compliant). We can never reach them and our emails go unanswered... It's a shame because the pergola is really of good quality. Today, July 27th, we have a mounted pergola but with 12 slats out of 25.... We are still waiting!!!
Translated reviews
Response from Pergola Ombrea
Hello,
We are truly sorry for the issues encountered with customer service at the time. It was an internal human problem and the management did not meet expectations. The situation is now completely resolved and we have taken the necessary measures to ensure it does not happen again.
Regarding the delivery, it was due to a problem with our carrier which is now resolved and has not occurred since.
Thank you for your understanding and trust.
The Pergola Ombréa team
V
Vincent B.
Rating: 4 out of 5
following a purchase from 09/06/2025
Well finished, simple to assemble, just delivery 3 weeks
Translated reviews
Response from Pergola Ombrea
Hello,
Thank you very much for your 4-star rating!
Looking forward to seeing you again soon.
Best regards,
Ombréa
G
Gregory G.
Rating: 4 out of 5
following a purchase from 02/05/2025
Perfect. Fast processing and delivery.
Translated reviews
Response from Pergola Ombrea
Hello Gregory,
Thank you very much for your positive review! We are delighted to hear that you appreciated the speed of our processing and delivery. Your satisfaction is our priority. Do not hesitate to come back to us for your future projects!
Best regards,
A
ANAIS M.
Rating: 4 out of 5
following a purchase from 08/05/2025
Very nice product, good quality. Assembly instructions unclear and time-consuming.
Translated reviews
Response from Pergola Ombrea
Hello,
Thank you for your feedback and your trust.
We are pleased that you like the product and that its quality has satisfied you.
We take note of your comment regarding the assembly instructions, and we will pass it on to our team to improve this aspect.
Your opinion is valuable for us to progress.
Best regards,
Ombréa
H
HERVE P.
Rating: 4 out of 5
following a purchase from 28/05/2025
Good
Translated reviews
Response from Pergola Ombrea
Hello HERVE,
We sincerely thank you for your positive feedback on our site "Pergola Ombréa". We are glad that you found your experience pleasant and we remain at your disposal for any improvement suggestions that could make it even better. Do not hesitate to reach out to us for any questions or needs.
Best regards,
The Ombréa team
S
Serge A.
Rating: 4 out of 5
following a purchase from 05/03/2025
I am very happy with the pergola which is of very high quality and offers good value for money. However, I regret the responsiveness of the customer service which is not up to par. I have been waiting for a missing spare part from the delivery for over a month...
Translated reviews
Response from Pergola Ombrea
Hello,
Thank you for your positive feedback on the quality of our pergola, we are glad that it meets your satisfaction.
We apologize for the delay regarding the missing part and completely understand your dissatisfaction.
Please know that we are doing our best with the after-sales service to resolve this issue as quickly as possible.
Thank you for your patience and understanding.
The Ombréa team
D
Didier U.
Rating: 1 out of 5
following a purchase from 03/03/2025
No seriousness in customer service or communication. 6 weeks of waiting with no news despite numerous follow-ups. To be avoided.
Translated reviews
Response from Pergola Ombrea
Hello,
We apologize for the wait and understand your dissatisfaction.
Your file is being processed and a response will be provided to you very soon. We are doing everything necessary to resolve the situation as quickly as possible.
Thank you for your patience.
Have a nice day,
The CJB team
E
Etienne C.
Rating: 4 out of 5
following a purchase from 26/02/2025
Very nice pergola. Feels solid. To be confirmed with use. Only downside: the installation manual is not always very clear.
Translated reviews
Response from Pergola Ombrea
Hello, Thank you very much for your positive feedback! We are delighted that you like the pergola and that its quality inspires your confidence. We take note of your comment regarding the installation manual — your feedback is valuable and will help us improve this point. Please do not hesitate to contact us if you need assistance during the installation, our team is here to support you. Have a nice day, The Ombréa team.
K
Katia L.
Rating: 4 out of 5
following a purchase from 09/02/2025
Superb! Good quality... Satisfied with my purchase 👍
Translated reviews
Response from Pergola Ombrea
Hello,
We sincerely thank you for your positive feedback on our site "Pergola Ombréa". We are delighted to hear that you are satisfied with the quality of your pergola and hope to see you again soon among our customers. Please feel free to contact us for any questions or assistance you may need. Have a nice day, The Ombréa team
L
Lucien B.
Rating: 4 out of 5
following a purchase from 02/03/2025
The site is good, very wide choice of products
Translated reviews
S
Sébastien J.
Rating: 4 out of 5
following a purchase from 15/01/2025
Good-quality pergola, shame about the poor-quality screws on the posts (base plate and ground fixing)! A few scratches on some parts and a defect on the awning box... the whole unit is well dimensioned and looks solid, assembly takes a long day but the steps are well detailed! Good value for money
Translated reviews
Response from Pergola Ombrea
Thank you for your detailed feedback!
We are happy that the pergola meets your satisfaction in terms of sturdiness, dimensions, and value for money.
We take note of your comments regarding the screws, scratches, and the defect on the awning box — your experience is valuable for us to improve our products.
Please feel free to contact us directly if you would like a solution regarding these minor defects.
Thank you again for your trust and enjoy your pergola!
E
evelyne et philippe R.
Rating: 4 out of 5
following a purchase from 27/01/2025
Very good product in terms of quality and price Very good rendering once assembled.
Translated reviews
E
Eric M.
Rating: 1 out of 5
following a purchase from 02/11/2024
I bought a panel to put on my pergola from them too, and what a disaster! The slats are damaged and one is missing. Delivery was no better: 3 hours late with no warning. I wanted to order another panel, but I don't know if I will.
Translated reviews
Response from Pergola Ombrea
Hello,
We are very sorry to hear that your experience with our products and services did not live up to your expectations. We fully understand your frustration with the problems encountered with the pergola panel, as well as the delay in delivery.
In order to remedy this situation and provide you with a rapid solution, we invite you to contact our after-sales service (SAV) at the following address: [email protected]. Our dedicated team is at your disposal to resolve any problems or concerns you may have.
We look forward to regaining your trust and full satisfaction with future orders. If you have any questions or comments, please do not hesitate to contact us. We look forward to hearing from you.
We apologize for any inconvenience,
Yours sincerely
The Ombréa team
D
Daniel M.
Rating: 4 out of 5
following a purchase from 24/09/2024
The information on the site is clear, the response to questions quick and the telephone contacts welcoming. Satisfied with the relationship.
Translated reviews
N
Nicolas N.
Rating: 1 out of 5
following a purchase from 11/07/2024
There's a part missing for my pergola, and I've been waiting for a reply from the after-sales service for over 3 weeks despite several reminders.
Translated reviews
Response from Pergola Ombrea
Hello,
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
F
FREDERIC R.
Rating: 4 out of 5
following a purchase from 15/07/2024
Received on time. Packages well packed. After checking, everything is there. Not yet installed, so we'll see how the pergola looks later.
Translated reviews
Response from Pergola Ombrea
Hello,
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
S
silvano F.
Rating: 4 out of 5
following a purchase from 20/05/2024
Not yet assembled but beautiful and well made
Translated reviews
D
DOUGUET M.
Rating: 1 out of 5
following a purchase from 24/06/2024
When I turned over a cardboard box, it had received a shock (cardboard upside down on purpose?) and inside a slat of the pergola is twisted and unusable. I've reported it on the internet but no news...
Translated reviews
Response from Pergola Ombrea
Hello,
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
F
Frederic O.
Rating: 4 out of 5
following a purchase from 14/06/2024
Apart from the delivery, where the carrier was alone when there should have been two, everything went smoothly. The product conforms to the description, and the assembly instructions are very clear.
Translated reviews
E
Erik D.
Rating: 4 out of 5
following a purchase from 10/03/2024
Very happy with the product. Only one slat was a little scratched when unpacked...
Translated reviews
J
Jonathan C.
Rating: 1 out of 5
following a purchase from 23/04/2024
Package arrived damaged, blinds damaged that do not hold very disappointed
Translated reviews
R
Rein P.
Rating: 1 out of 5
following a purchase from 05/04/2024
1) The carrier had to postpone delivery because he couldn't find the address! 2) the main beam of the pergola is impossible to fix because it is not pre-drilled for the bolts to pass through (photos to support this)3)(the tulip of the crank broke during handling and prevents the opening and closing of the slats. 4)Despite several e-mails, the after-sales service has not replied! What do I have to do to be able to use the pergola?
Translated reviews
Response from Pergola Ombrea
Hello,
We apologize for this inconvenience.
We invite you to contact our after-sales service, who will send you the missing part.
We will be pleased to help you.
Best regards,
The Ombréa team
A
Antoine W.
Rating: 4 out of 5
following a purchase from 30/03/2024
Serious company and top-quality equipment. Friendly customer service, but reluctant to help customers with technical questions.
Translated reviews
Response from Pergola Ombrea
Hello,
Thank you for your enthusiastic feedback! Your satisfaction is our priority.
Best regards,
The Ombréa team
A
Alexandre L.
Rating: 4 out of 5
following a purchase from 02/04/2024
Well explained assembly instructions.
Translated reviews
J
Jean-Marie P.
Rating: 4 out of 5
following a purchase from 27/02/2024
We are very satisfied with our order for an Ombréa pergola. Serious contact, serious delivery and goods packaged more than correctly. Thank you
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 