Customer reviews of Pergola Ombrea

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 292 published reviews
5 216 74% 4 31 11% 3 15 5% 2 12 4% 1 18 6%

Summary of reviews

The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.

Reviews 1, 4 and 5 stars

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J
Jérôme M.
Rating: 5 out of 5
following a purchase from 15/04/2024
Quality product, well packaged, clear assembly instructions I recommend
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Yves G.
Rating: 5 out of 5
following a purchase from 15/04/2024
Solid, easy to assemble and pleasant to look at
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Jonathan C.
Rating: 1 out of 5
following a purchase from 23/04/2024
Package arrived damaged, blinds damaged that do not hold very disappointed
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Frederic M.
Rating: 5 out of 5
following a purchase from 14/04/2024
Beautiful pergola
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Philippe J.
Rating: 5 out of 5
following a purchase from 14/04/2024
Product conforms. Good quality. Very satisfied!
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Response from Pergola Ombrea
Hello,

We're delighted to hear that you're satisfied!

Best regards,
The Ombréa team.
J
Jean-Yves B.
Rating: 5 out of 5
following a purchase from 14/04/2024
Perfect delivery, perfect pergola
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Response from Pergola Ombrea
Hello,

We're delighted to hear that you're satisfied!

Best regards,
The Ombréa team.
R
Rein P.
Rating: 1 out of 5
following a purchase from 05/04/2024
1) The carrier had to postpone delivery because he couldn't find the address! 2) the main beam of the pergola is impossible to fix because it is not pre-drilled for the bolts to pass through (photos to support this)3)(the tulip of the crank broke during handling and prevents the opening and closing of the slats. 4)Despite several e-mails, the after-sales service has not replied! What do I have to do to be able to use the pergola?
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Response from Pergola Ombrea
Hello,
We apologize for this inconvenience.
We invite you to contact our after-sales service, who will send you the missing part.
We will be pleased to help you.
Best regards,
The Ombréa team
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Antoine W.
Rating: 4 out of 5
following a purchase from 30/03/2024
Serious company and top-quality equipment. Friendly customer service, but reluctant to help customers with technical questions.
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! Your satisfaction is our priority.

Best regards,
The Ombréa team
A
Arnaud G.
Rating: 5 out of 5
following a purchase from 01/04/2024
Superb Pergola, we don't regret our choice at all, on the contrary! The finish is perfect. Assembly is very easy and well explained. I'm really pleased with the choice of this pergola because it's 2.58 m high and it's perfect for passing through a French window or bay window, because we're well above it when passing from inside to outside, so there's no crushing effect! Superb
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Christian Z.
Rating: 5 out of 5
following a purchase from 02/04/2024
Satisfied with the product, quality as described. The pergola seems solid and doesn't move once set in the ground. Easy to assemble, provided you follow the instructions step by step. Delivery on time, with all components well protected. After 15 days of use, I recommend it.
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Alexandre L.
Rating: 4 out of 5
following a purchase from 02/04/2024
Well explained assembly instructions.
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Christian A.
Rating: 5 out of 5
following a purchase from 03/04/2024
Pergola of good quality sav serious and delivery ras
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Jean-Paul B.
Rating: 5 out of 5
following a purchase from 06/03/2024
Happy with our purchase, easy assembly, well explained, no nasty surprises.
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Grégoire C.
Rating: 5 out of 5
following a purchase from 05/02/2024
Superb pergola at the right price for the level of finish. Responsive customer service. I'm considering a side curtain as an option (to be continued) Don't change a thing! Would recommend.
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! Your satisfaction is our priority.

Best regards,
The Ombréa team
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BONNET D.
Rating: 5 out of 5
following a purchase from 25/02/2024
Completely satisfied with the quality of the product.
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FREDERIC P.
Rating: 5 out of 5
following a purchase from 05/02/2024
Good quality pergola, relatively easy to assemble. Satisfied with my purchase.
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Eric M.
Rating: 5 out of 5
following a purchase from 14/02/2024
Very nice pergola, good quality, delivery on time and free, nothing to say, very good site, I recommend it.
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fabrice G.
Rating: 5 out of 5
following a purchase from 06/02/2024
SUPER ACTICLE A RECOMMANDER MAGNIFIQUE
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Nordine D.
Rating: 5 out of 5
following a purchase from 10/02/2024
Perfect thanks
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Yoann B.
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good value for money.
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Luc C.
Rating: 5 out of 5
following a purchase from 26/01/2024
Very good for the moment, assembled with the instructions without any problem, seems to be of good quality, very responsive after-sales service (the crank handle was missing, received promptly). To be seen in time ...
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Jean-Marie P.
Rating: 4 out of 5
following a purchase from 27/02/2024
We are very satisfied with our order for an Ombréa pergola. Serious contact, serious delivery and goods packaged more than correctly. Thank you
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KERA S.
Rating: 5 out of 5
following a purchase from 26/02/2024
Good quality product, satisfied customer, I recommend
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Emmanuel B.
Rating: 5 out of 5
following a purchase from 25/02/2024
Delivery and order well received everything was in order I recommend
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Alexandre G.
Rating: 5 out of 5
following a purchase from 27/02/2024
The instructions need to be revised... Otherwise, the pergola is perfect.
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Kevin P.
Rating: 5 out of 5
following a purchase from 18/02/2024
Really high-quality product. Easy to assemble if you're a do-it-yourselfer. The blinds are also tooooop!
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Jerome P.
Rating: 5 out of 5
following a purchase from 14/02/2024
Great quality! Top 👍
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delphine G.
Rating: 5 out of 5
following a purchase from 24/02/2024
Super! Very good quality
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Francis F.
Rating: 4 out of 5
following a purchase from 26/01/2024
Good quality product, precise instructions. Need to consult Internet for further details. Too bad I couldn't get a precise plan and cut before ordering to know the height under the fascia. Without this remark, it's worth the 5 stars. Francis FOUCAULT
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Bruno G.
Rating: 5 out of 5
following a purchase from 07/12/2023
Excellent product, easy to assemble.
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christine V.
Rating: 5 out of 5
following a purchase from 13/12/2023
Hello, I'm completely satisfied with our pergola and with the service, which was fast and fully met our requirements.
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charline M.
Rating: 5 out of 5
following a purchase from 29/12/2023
Good quality product
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David R.
Rating: 4 out of 5
following a purchase from 11/12/2023
👍
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BRUNO M.
Rating: 4 out of 5
following a purchase from 28/12/2023
Panel quality and price
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Response from Pergola Ombrea
Hello,

We are delighted that you like our products and thank you for your feedback!

Best regards,
The Ombréa team.
P
Pascal J.
Rating: 5 out of 5
following a purchase from 22/11/2023
Smooth, well-coordinated and very professional delivery. No surprises on unpacking, everything was very well packaged. The three-person installation went off without a hitch once the footprint had been determined. The only drawback was the contradictory information on the maximum height of open slats. I was limited to 2.57 m, and we found 2.56 to 2.61! In the end, it's just about right! The result is magnificent, I'm very happy with this purchase, the price is great, and I can't wait for sunny days!
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! And we're delighted to hear about your satisfaction.

Best regards,
The Ombréa team.
C
christian M.
Rating: 5 out of 5
following a purchase from 07/12/2023
Hello, all the packages were in good condition, the assembly instructions were good, no problems with the installation, I am satisfied with my purchase and without advertising I will recommend it to others. I also want to tell you that I would like to buy an awning 3m wide, would it be possible to have a nice price new customer? thank you for replying ...
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Response from Pergola Ombrea
Hello,

We are delighted to have been able to meet your expectations. However, we are not in a position to make any commercial gestures.

Yours faithfully
The Ombréa team.
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PATRICK G.
Rating: 4 out of 5
following a purchase from 23/12/2023
Received promptly Easy to assemble, despite not very clear instructions.
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Response from Pergola Ombrea
Hello,

Thank you for your feedback and we will improve our assembly instructions! We remain available for any requests.

Best regards,
The Ombréa team.
R
Roland B.
Rating: 4 out of 5
following a purchase from 17/12/2023
good product, fairly simple assembly, but you need to take the time to read the instructions carefully! impeccable delivery congratulations to the very competent driver!!!
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! We're delighted that our products and services are meeting your expectations.

Best regards,
The Ombréa team.
C
Charles-Dominique S.
Rating: 1 out of 5
following a purchase from 31/12/2023
We are still waiting for the pergola to be delivered, having placed the order nearly 2 months ago. No contact possible with the delivery man.
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Response from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please do not hesitate to contact us so that we can solve your problem.

Best regards,
The Ombréa team.
P
pierre B.
Rating: 5 out of 5
following a purchase from 04/12/2023
super
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Response from Pergola Ombrea
Hello,

Thank you for your feedback. Your satisfaction is our priority!

Best regards,
The Ombréa team.
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