Customer reviews of Pergola Ombrea

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 292 published reviews
5 216 74% 4 31 11% 3 15 5% 2 12 4% 1 18 6%

Summary of reviews

The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.

Reviews 1 and 4 stars

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F
Francis F.
Rating: 4 out of 5
following a purchase from 26/01/2024
Good quality product, precise instructions. Need to consult Internet for further details. Too bad I couldn't get a precise plan and cut before ordering to know the height under the fascia. Without this remark, it's worth the 5 stars. Francis FOUCAULT
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David R.
Rating: 4 out of 5
following a purchase from 11/12/2023
👍
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BRUNO M.
Rating: 4 out of 5
following a purchase from 28/12/2023
Panel quality and price
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Response from Pergola Ombrea
Hello,

We are delighted that you like our products and thank you for your feedback!

Best regards,
The Ombréa team.
P
PATRICK G.
Rating: 4 out of 5
following a purchase from 23/12/2023
Received promptly Easy to assemble, despite not very clear instructions.
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Response from Pergola Ombrea
Hello,

Thank you for your feedback and we will improve our assembly instructions! We remain available for any requests.

Best regards,
The Ombréa team.
R
Roland B.
Rating: 4 out of 5
following a purchase from 17/12/2023
good product, fairly simple assembly, but you need to take the time to read the instructions carefully! impeccable delivery congratulations to the very competent driver!!!
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! We're delighted that our products and services are meeting your expectations.

Best regards,
The Ombréa team.
C
Charles-Dominique S.
Rating: 1 out of 5
following a purchase from 31/12/2023
We are still waiting for the pergola to be delivered, having placed the order nearly 2 months ago. No contact possible with the delivery man.
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Response from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please do not hesitate to contact us so that we can solve your problem.

Best regards,
The Ombréa team.
N
nathalie P.
Rating: 4 out of 5
following a purchase from 04/10/2023
Very good quality and easy to assemble, clear explanations
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Response from Pergola Ombrea
Hello,

Your satisfaction is our priority! Thank you for your feedback.

Best regards,
The Ombréa team
P
Philippe G.
Rating: 4 out of 5
following a purchase from 26/09/2023
Quality product. Problem with the thread on a post, I had to buy what I needed (15 euros). Would miss some finishing touches. Products very well packaged, seem sturdy.
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Response from Pergola Ombrea
Hello,

We're delighted to hear that you're satisfied.

Best regards,
The Ombréa team
J
Jean Michel L.
Rating: 1 out of 5
following a purchase from 20/09/2023
Before buying, I asked you if there would be a special offer, and you told me there wouldn't be. 10 days later 500 Euro less. This is not serious. I work in retail and I know when there's a promotion coming. What's more, we've just fitted it today, 3 blades bent, the joint lug unusable (too hard). I'm going to make a complaint.
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Response from Pergola Ombrea
Hello,

We apologize for the inconvenience.
However, we are not in a position to communicate on upcoming promotional offers.
Regarding blades, please contact our after-sales service at the following e-mail address: [email protected]
Thank you for your patience.

Best regards,
The Ombréa team
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