Customer reviews of Pergola Ombrea

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 299 published reviews
5 220 74% 4 32 11% 3 15 5% 2 12 4% 1 20 7%

Summary of reviews

The reviews highlight strong product quality and value for money, with many noting easy installation guided by clear instructions and detailed assembly plans, leading to a solid, aesthetically pleasing pergola. Delivery is frequently praised for timeliness and careful handling, along with responsive after-sales service that resolves issues promptly. Customer service is repeatedly commended for attentiveness and helpfulness, supporting exchanges, replacements, and ongoing support, contributing to a reliable overall experience. Overall, customers describe durable materials, clear documentation, and effective support that reinforces confidence in the purchase and satisfaction with the pergola.

Reviews 1 and 4 stars

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A
Antoine W.
Rating: 4 out of 5
following a purchase from 30/03/2024
Serious company and top-quality equipment. Friendly customer service, but reluctant to help customers with technical questions.
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! Your satisfaction is our priority.

Best regards,
The Ombréa team
A
Alexandre L.
Rating: 4 out of 5
following a purchase from 02/04/2024
Well explained assembly instructions.
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J
Jean-Marie P.
Rating: 4 out of 5
following a purchase from 27/02/2024
We are very satisfied with our order for an Ombréa pergola. Serious contact, serious delivery and goods packaged more than correctly. Thank you
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F
Francis F.
Rating: 4 out of 5
following a purchase from 26/01/2024
Good quality product, precise instructions. Need to consult Internet for further details. Too bad I couldn't get a precise plan and cut before ordering to know the height under the fascia. Without this remark, it's worth the 5 stars. Francis FOUCAULT
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D
David R.
Rating: 4 out of 5
following a purchase from 11/12/2023
👍
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B
Bruno M.
Rating: 4 out of 5
following a purchase from 28/12/2023
Panel quality and price
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Response from Pergola Ombrea
Hello,

We are delighted that you like our products and thank you for your feedback!

Best regards,
The Ombréa team.
P
Patrick G.
Rating: 4 out of 5
following a purchase from 23/12/2023
Received promptly Easy to assemble, despite not very clear instructions.
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Response from Pergola Ombrea
Hello,

Thank you for your feedback and we will improve our assembly instructions! We remain available for any requests.

Best regards,
The Ombréa team.
R
Roland B.
Rating: 4 out of 5
following a purchase from 17/12/2023
good product, fairly simple assembly, but you need to take the time to read the instructions carefully! impeccable delivery congratulations to the very competent driver!!!
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! We're delighted that our products and services are meeting your expectations.

Best regards,
The Ombréa team.
C
Charles-Dominique S.
Rating: 1 out of 5
following a purchase from 31/12/2023
We are still waiting for the pergola to be delivered, having placed the order nearly 2 months ago. No contact possible with the delivery man.
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Response from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please do not hesitate to contact us so that we can solve your problem.

Best regards,
The Ombréa team.
N
Nathalie P.
Rating: 4 out of 5
following a purchase from 04/10/2023
Very good quality and easy to assemble, clear explanations
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Response from Pergola Ombrea
Hello,

Your satisfaction is our priority! Thank you for your feedback.

Best regards,
The Ombréa team
P
Philippe G.
Rating: 4 out of 5
following a purchase from 26/09/2023
Quality product. Problem with the thread on a post, I had to buy what I needed (15 euros). Would miss some finishing touches. Products very well packaged, seem sturdy.
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Response from Pergola Ombrea
Hello,

We're delighted to hear that you're satisfied.

Best regards,
The Ombréa team
J
Jean Michel L.
Rating: 1 out of 5
following a purchase from 20/09/2023
Before buying, I asked you if there would be a special offer, and you told me there wouldn't be. 10 days later 500 Euro less. This is not serious. I work in retail and I know when there's a promotion coming. What's more, we've just fitted it today, 3 blades bent, the joint lug unusable (too hard). I'm going to make a complaint.
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Response from Pergola Ombrea
Hello,

We apologize for the inconvenience.
However, we are not in a position to communicate on upcoming promotional offers.
Regarding blades, please contact our after-sales service at the following e-mail address: [email protected]
Thank you for your patience.

Best regards,
The Ombréa team
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