The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.
Apart from the delivery, where the carrier was alone when there should have been two, everything went smoothly. The product conforms to the description, and the assembly instructions are very clear.
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Erik D.
Rating: 4 out of 5
following a purchase from 10/03/2024
Very happy with the product. Only one slat was a little scratched when unpacked...
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Antoine W.
Rating: 4 out of 5
following a purchase from 30/03/2024
Serious company and top-quality equipment. Friendly customer service, but reluctant to help customers with technical questions.
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Response from Pergola Ombrea
Hello,
Thank you for your enthusiastic feedback! Your satisfaction is our priority.
Best regards,
The Ombréa team
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Alexandre L.
Rating: 4 out of 5
following a purchase from 02/04/2024
Well explained assembly instructions.
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Patrick M.
Rating: 3 out of 5
following a purchase from 31/01/2024
Excellent product, just a pity that the side blinds are excessively high and the question remains at night the day we have to change them that these remain available... big question on the subject....
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Jean-Marie P.
Rating: 4 out of 5
following a purchase from 27/02/2024
We are very satisfied with our order for an Ombréa pergola. Serious contact, serious delivery and goods packaged more than correctly. Thank you
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Francis F.
Rating: 4 out of 5
following a purchase from 26/01/2024
Good quality product, precise instructions. Need to consult Internet for further details. Too bad I couldn't get a precise plan and cut before ordering to know the height under the fascia. Without this remark, it's worth the 5 stars. Francis FOUCAULT
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David R.
Rating: 4 out of 5
following a purchase from 11/12/2023
👍
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BRUNO M.
Rating: 4 out of 5
following a purchase from 28/12/2023
Panel quality and price
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Response from Pergola Ombrea
Hello,
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
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Pascal D.
Rating: 3 out of 5
following a purchase from 28/12/2023
The delivery date is imposed and not proposed among several choices. Delivery was postponed at the last minute. The driver was nice but some boxes were slightly damaged. In addition, assembly supplies were missing. I hope I won't have any surprises during assembly. In 15 days
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Response from Pergola Ombrea
Hello,
We apologize for the inconvenience. Please don't hesitate to contact us if you have any questions, we'll be happy to help.
Best regards,
The Ombréa team.
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PATRICK G.
Rating: 4 out of 5
following a purchase from 23/12/2023
Received promptly Easy to assemble, despite not very clear instructions.
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Response from Pergola Ombrea
Hello,
Thank you for your feedback and we will improve our assembly instructions! We remain available for any requests.
Best regards,
The Ombréa team.
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Roland B.
Rating: 4 out of 5
following a purchase from 17/12/2023
good product, fairly simple assembly, but you need to take the time to read the instructions carefully! impeccable delivery congratulations to the very competent driver!!!
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Response from Pergola Ombrea
Hello,
Thank you for your enthusiastic feedback! We're delighted that our products and services are meeting your expectations.
Best regards,
The Ombréa team.
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Sophie A.
Rating: 2 out of 5
following a purchase from 31/10/2023
If the product looks good. We were disappointed with the shipment. In fact, several parts were faulty and others very difficult to install (design problem). On the other hand, the after-sales service was very responsive and quickly returned the faulty parts to us.
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Response from Pergola Ombrea
Hello,
We're sorry for the inconvenience. Please write to us if you have any concerns!
Best regards,
The Ombréa team.
M
Marie Pierre V.
Rating: 2 out of 5
following a purchase from 17/10/2023
The product does not correspond to the panel ordered just before and as they are side by side on my pergola I am not delighted.
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Response from Pergola Ombrea
Hello,
We're sorry for the inconvenience. Please write to us if you have any concerns!
Best regards,
The Ombréa team.
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Sébastien P.
Rating: 3 out of 5
following a purchase from 12/09/2023
Cartons crushed and torn over a good length, but oddly turned on the right side so as not to be visible from the outside. This operation was carried out during palletization, deliberately to hide the damage.
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Response from Pergola Ombrea
Hello,
We apologize for this inconvenience.
We would like to inform you that our parcels leave our warehouse in perfect condition. We will pass on this information to our carriers.
We hope the product meets your expectations! Please do not hesitate to contact us if you have any concerns.
Yours sincerely
The Ombréa team.
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nathalie P.
Rating: 4 out of 5
following a purchase from 04/10/2023
Very good quality and easy to assemble, clear explanations
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Response from Pergola Ombrea
Hello,
Your satisfaction is our priority! Thank you for your feedback.
Best regards,
The Ombréa team
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Philippe G.
Rating: 4 out of 5
following a purchase from 26/09/2023
Quality product. Problem with the thread on a post, I had to buy what I needed (15 euros). Would miss some finishing touches. Products very well packaged, seem sturdy.
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Response from Pergola Ombrea
Hello,
We're delighted to hear that you're satisfied.
Best regards,
The Ombréa team
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stephane R.
Rating: 2 out of 5
following a purchase from 03/09/2023
Watertightness problem! Impossible to leave furniture underneath.
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Response from Pergola Ombrea
Hello,
We apologize for the inconvenience.
However, our pergolas are extremely watertight, and water is drained away through the posts.
However, should you encounter any problems with the slats of your pergola, please contact our After Sales Service via the following platform: https://sav.comintes.com/.
We look forward to hearing from you.
Yours faithfully
The Ombréa team
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