The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.
No particular issue, the site allowed me to choose the pergola I wanted.
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Response from Pergola Ombrea
Thank you for your feedback!
We are happy that our site helped you find the ideal pergola.
The Ombréa team
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Lucie M.
Rating: 5 out of 5
following a purchase from 08/04/2025
Very detailed explanations. Installation very difficult for two. Apparently good quality. Meets my expectations.
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Response from Pergola Ombrea
Hello Lucie,
Thank you very much for your flattering comment and your 5/5 rating! We are delighted that the explanations were clear and that our pergola met your expectations. We understand that the installation can be delicate for two people, and we appreciate your feedback on the quality of our product. Please do not hesitate to contact us if you need any additional help or advice.
Best regards,
The Pergola Ombréa Team
J
jean paul L.
Rating: 5 out of 5
following a purchase from 25/02/2025
Good packaging, assembles without any problem, very good perfect
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Response from Pergola Ombrea
Dear Jean-Paul, We sincerely thank you for your positive feedback on our site 'Pergola Ombréa'. We are delighted to learn that the packaging and assembly of our product met your expectations. Your satisfaction is our priority and we hope to welcome you again soon. Have a nice and good day, The Ombréa team
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Patrice F.
Rating: 5 out of 5
following a purchase from 24/02/2025
Very good, pros, well done
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Response from Pergola Ombrea
Hello,
Thank you very much for your feedback! The whole team warmly thanks you for this response.
Have a nice day
The Ombréa team
C
Cedric Z.
Rating: 5 out of 5
following a purchase from 22/02/2025
Very satisfied
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Olivier G.
Rating: 5 out of 5
following a purchase from 11/03/2025
Fast, in accordance with the order
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Annabelle L.
Rating: 2 out of 5
following a purchase from 16/02/2025
Good product but not a merchant at all!!!
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Response from Pergola Ombrea
Hello, Thank you for your feedback. We are delighted that the product met your expectations, but we are sincerely sorry if our service did not meet your expectations. Your comment is taken very seriously and we remain at your disposal to discuss it and find a solution. Have a nice day, The Ombréa team
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Christelle D.
Rating: 5 out of 5
following a purchase from 16/02/2025
Very happy with my pergola, it is superb
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Christian L.
Rating: 5 out of 5
following a purchase from 18/02/2025
I am very satisfied with the product and the service.
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Raymond L.
Rating: 5 out of 5
following a purchase from 19/02/2025
So far everything has gone very well. We've received the parcel, now we just have to open it.
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Philippe L.
Rating: 5 out of 5
following a purchase from 09/01/2025
Pergola 6x4 well packed and all hardware well listed . My only problem was that the EO was drilled incorrectly: it was drilled at each end to accommodate EO-1 and not drilled for EO-2.
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Patrick J.
Rating: 5 out of 5
following a purchase from 19/01/2025
This is the 2nd pergola I've bought from Ombréa. Very good product. Meets expectations.
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PATRICK G.
Rating: 5 out of 5
following a purchase from 04/02/2025
Impeccable
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sylvie P.
Rating: 5 out of 5
following a purchase from 28/01/2025
Package received promptly. Good customer service. Haven't put up the pergola yet, to see if it's easy or not.
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Lauris G.
Rating: 5 out of 5
following a purchase from 06/02/2025
Very professional, from purchase to delivery. A special mention for our delivery man, who was very professional and friendly.
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Azziz K.
Rating: 5 out of 5
following a purchase from 29/01/2025
Package received on time, not yet unpacked. Well packed, very clean and without any damage.
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Luc H.
Rating: 5 out of 5
following a purchase from 11/02/2025
Fast ordering and delivery.
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NICOLAS M.
Rating: 5 out of 5
following a purchase from 30/12/2024
Very satisfied with my purchase, the pergola lived up to my expectations, as did the accessories and lighting, very good value for money. Small problem on delivery with parcels damaged by the deliveryman. The after-sales service was extremely reactive and attentive, and the dispute was settled quickly and without any problems.
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Response from Pergola Ombrea
Hello,
Thank you very much for your positive feedback!
We are delighted to hear that you are fully satisfied with your experience with Ombréa.
Your trust and satisfaction are our greatest reward!
Please don't hesitate to contact us if you have any questions or need any advice.
We look forward to hearing from you,
The Ombréa team
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André R.
Rating: 5 out of 5
following a purchase from 22/12/2024
On-time delivery. Rigorous delivery tracking, with the carrier himself checking the condition of the packages and their contents.
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Response from Pergola Ombrea
Hello,
Thank you very much for your positive feedback!
We are delighted to hear that you are fully satisfied with your experience with Ombréa.
Your trust and satisfaction are our greatest reward!
Please don't hesitate to contact us if you have any questions or need any advice.
We look forward to hearing from you,
The Ombréa team
J
jonathan J.
Rating: 5 out of 5
following a purchase from 04/12/2024
Good value for money, serious and commercial site.
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Response from Pergola Ombrea
Hello Jonathan,
Many thanks for your positive feedback! It really pleases us to know that you enjoyed your product. Your satisfaction is our priority, and your opinion is a source of motivation for our entire team.
Please don't hesitate to contact us again if you need anything. We look forward to seeing you soon!
The Ombréa team
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Aurore C.
Rating: 5 out of 5
following a purchase from 08/12/2024
Very good quality Easy to assemble Perfect delivery and top packaging
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Response from Pergola Ombrea
Hello,
Many thanks for your positive feedback! We are delighted to hear that you are satisfied.
Your satisfaction is our priority, and your feedback motivates us to continue offering you the best possible quality and experience.
Don't hesitate to come back to us with any questions or needs you may have, we'll always be here to help.
We hope to see you soon,
The Ombréa team
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Bernard G.
Rating: 5 out of 5
following a purchase from 07/12/2024
Exactly what we expected
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Response from Pergola Ombrea
Hello,
Thank you for your feedback!
We are delighted to hear that the product fully meets your expectations.
Your satisfaction is our priority, and we remain at your disposal if needed.
Best regards,
A
alain B.
Rating: 5 out of 5
following a purchase from 18/11/2024
A few micro-scratches..., the pergola corresponds to my expectations and looks great, the crank is a little hard to turn, is there any greasing to be done?
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Response from Pergola Ombrea
Hello,
Many thanks for your positive feedback! We're delighted that your new pergola fully meets your expectations and that it allows you to enjoy your terrace in all seasons.
Concerning your crank, the problem may be due to an over-tightened screw at the crank attachment.
If this is not the case, you can contact our after-sales service via the contact form on the Ombréa website.
Best regards,
The Ombréa team
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Jean Pierre M.
Rating: 5 out of 5
following a purchase from 25/10/2024
Simple order Rigorous delivery Thank you
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Response from Pergola Ombrea
Hello,
Thank you for your message. Your satisfaction is our greatest reward.
We remain at your disposal for any future projects.
We hope to see you soon,
The Ombréa team
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Djamel H.
Rating: 2 out of 5
following a purchase from 05/10/2024
The 3 packages arrived safely, but one had a manufacturing fault on a panel upright. The holes for the center bar were offset, and the inserts for the side bars were inverted.
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Patricia P.
Rating: 5 out of 5
following a purchase from 16/09/2024
Very satisfied with my pergola. Very good quality and good looks. I recommend this company
We thank you for your trust and your interest in Ombréa.
See you soon at Ombréa,
Yours sincerely
The Ombréa team
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Pierre-Yves A.
Rating: 5 out of 5
following a purchase from 10/09/2024
Good quality.
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Response from Pergola Ombrea
Hello,
Thank you for your message.
We thank you for your trust and your interest in Ombréa.
See you soon at Ombréa,
Sincerely
The Ombréa team
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Christine P.
Rating: 5 out of 5
following a purchase from 06/09/2024
Completely satisfied! The 3 x 6 lean-to pergola is top quality. Everything is well packaged and the result is magnificent. Next order for us will be the side curtains to finalize everything. I recommend +++. Don't hesitate to order and the team is there to answer your questions.
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Response from Pergola Ombrea
Hello,
Thank you for your message.
We thank you for your trust and your interest in Ombréa.
See you soon at Ombréa,
Sincerely
The Ombréa team
D
Daniel G.
Rating: 2 out of 5
following a purchase from 05/07/2024
The site is practical, clear and easy to order from. On the other hand, delivery and deadlines are not respected! A pergola ordered before the summer still hasn't arrived! And it has just been postponed again .... Communication about delivery is disappointing, I've been left to my own devices with a carrier who's impossible to contact and who decides as he pleases whether to deliver or not. I hope the summer of 2025 doesn't come too soon so I'll have time to assemble my pergola! I am very disappointed.
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Joseph S.
Rating: 5 out of 5
following a purchase from 15/08/2024
Order received quickly, serious delivery service. Material well packed, handling without damaging the parcels. The only downside is that you order, pay and only then does the carrier contact you to ask about access to your home, because he delivers with a large truck, which is impossible in the village where we live. As a result, we had to have the pergola delivered to a friend's house in a neighboring village, and then manage to get it home. It would be better to call first.
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Response from Pergola Ombrea
Hello,
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
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Jean Martin M.
Rating: 5 out of 5
following a purchase from 13/08/2024
Well-made pergola
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Jan T.
Rating: 5 out of 5
following a purchase from 21/08/2024
A lot of good 👌
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Patrick J.
Rating: 5 out of 5
following a purchase from 06/06/2024
Product as expected. Good quality. I recommend
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Patrick K.
Rating: 5 out of 5
following a purchase from 04/08/2024
Impeccable value for money, everything is perfect, even the assembly, but please note that this is for experienced DIYers only.
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michel R.
Rating: 5 out of 5
following a purchase from 03/08/2024
Easy ordering on an intuitive website. Constant information from the company and the carrier right up to delivery. The drivers were very professional and courteous.
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Helene B.
Rating: 5 out of 5
following a purchase from 25/07/2024
Delivery as expected. The assembly was done correctly, everything is well classified, well detailed and well explained.
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Valérie F.
Rating: 5 out of 5
following a purchase from 29/07/2024
Pergola as described. Easy to assemble. Solid construction. Perfect, fast delivery.
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Marie France P.
Rating: 5 out of 5
following a purchase from 27/06/2024
As described. Nice product
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Stéphanie P.
Rating: 5 out of 5
following a purchase from 12/07/2024
The assembly was very complicated, but I was able to notice the sav who is very reactive helped me very well. very happy with pergola.
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