The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.
We sincerely thank you for your positive feedback and are delighted that our product suits you. We hope it will continue to satisfy you over time.
Best regards,
The shop team.
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Pascal A.
Rating: 4 out of 5
following a purchase from 22/03/2026
Delivery, material, packaging, instructions very good. However, some problems with the screws connecting the plate and the legs of the pergola and those that allow assembling the slats: the steel is too soft and does not allow for proper screwing in the aluminum part in some cases: the Allen or cross imprint gets destroyed
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Response from Pergola Ombrea
Hello Pascal,
We warmly thank you for your feedback and are delighted to learn that you are satisfied with the delivery and the material. We take note of your comments regarding the screws and will pass them on to our team to improve our products.
Best regards,
The Pergola Ombréa team
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Patrick C.
Rating: 4 out of 5
following a purchase from 08/03/2026
Use of the slat orientation crank not satisfactory as the maneuver is very hard and the 4m awning rolling problem often gets stuck
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Response from Pergola Ombrea
Hello Patrick,
Thank you very much for your feedback. We are delighted that you appreciate your purchase. Have you contacted customer service? So that we can help you resolve these issues as it is simply a matter of adjusting the bolts for the crank.
Best regards,
The Pergola Ombréa team
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Biagio D.
Rating: 4 out of 5
following a purchase from 15/03/2026
The product is excellent and the assembly instructions are detailed. We managed to assemble the pergola in a couple of days with two people. The only downside, probably due to the courier, was that one package was damaged and one of the roof slats was deformed.
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Djanfar B.
Rating: 2 out of 5
following a purchase from 27/06/2025
Overall, the pergola is aesthetically very successful and the final result is really qualitative. However, the overall experience was largely degraded by numerous problems encountered right from the assembly. I had to face several difficulties: missing parts upon delivery, defective/broken blind upon installation, as well as particularly long processing and resolution times from customer service. Today, after numerous exchanges and several mishaps, the pergola is finally installed and functional. Unfortunately, barely a year after the purchase, a new problem arises: the LED strips are already starting to show defects. Some areas no longer display colors correctly, which is particularly disappointing given the price and positioning of the product. I have opened a customer service claim and am currently waiting for a response. In summary: a beautiful product on paper and visually successful, but reliability and after-sales experience, at this stage, are not at the expected level. Overall disappointed with the experience.
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Response from Pergola Ombrea
Hello,
Thank you for taking the time to share your feedback. We are delighted to learn that you appreciate the aesthetics and finish of your pergola, but we sincerely regret that your experience has been marred by the various incidents encountered.
Customer satisfaction and the quality of our after-sales service are priorities for us. We actually receive numerous positive feedback on our support, and we do everything possible to provide appropriate solutions when difficulties arise.
We will do what is necessary to provide you with a solution as soon as possible. Our goal is for you to fully enjoy your pergola and leave with a better image of our company.
We once again apologize for the inconveniences encountered and thank you for your patience.
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Ludovic L.
Rating: 2 out of 5
following a purchase from 16/06/2025
Big problem with the quality of the blinds. 3 out of 3 bad results for reimbursement and I find myself with holes in the pergola.
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Response from Pergola Ombrea
Hello,
We are sorry for the problem encountered with your blinds. This is an incident we take very seriously.
Our teams are mobilized to offer you the most suitable solution for your situation, so that you can fully enjoy your pergola as soon as possible.
We remain at your disposal.
S
Steeve L.
Rating: 2 out of 5
following a purchase from 22/09/2025
The product itself is fine, but in terms of transport, one of the profiles was damaged during transport.
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Jean Marie P.
Rating: 4 out of 5
following a purchase from 11/05/2025
Everything went well.
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Response from Pergola Ombrea
Hello Jean Marie,
Thank you for your feedback, and we are delighted to hear that your experience with Pergola Ombréa went well. Your satisfaction is our priority, and we hope to see you again soon for new projects. Please do not hesitate to contact us if you have any questions or future needs!
Best regards,
The Pergola Ombréa team
M
Miguel Angel C.
Rating: 4 out of 5
following a purchase from 26/12/2025
Very good product.
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Gilles A.
Rating: 2 out of 5
following a purchase from 20/05/2025
Order of 2 pergolas 6x3 and 3x3 and 3 awnings...the delivery was very delayed..lack of communication from the site 1 out of 3 awnings defective, customer service sent back an awning that has the same problem.
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Response from Pergola Ombrea
Hello,
We are truly sorry for the inconveniences encountered with your order and the delivery delay. We have taken the time to discuss with you to fully understand the situation and seek solutions to correct the problem and improve our service.
Your feedback is valuable and allows us to improve, and we sincerely hope to regain your trust. We remain at your disposal for any additional support.
The Pergola Ombréa team
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Christophe J.
Rating: 2 out of 5
following a purchase from 28/05/2025
Pergola received with more than a month delay on the maximum announced deadline. I had to follow up several times with the company, which by the way never bothered to call me back. The product is still compliant with what was ordered, but it is still missing the crank for opening the slats. On a bioclimatic pergola, this is a bit annoying. I will try to follow up with Ombréa to get one, but if the responses are the same as for the delivery, I think I will have to give up on it. In summary, the product is good, but do not go directly through Ombréa.
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Response from Pergola Ombrea
Hello,
We are truly sorry for the issues encountered with customer service at that time. It was an internal human problem and the management did not meet expectations. The situation is now completely resolved and we have taken the necessary measures to ensure it does not happen again.
Thank you for your understanding and trust.
The Pergola Ombréa team
V
Vincent B.
Rating: 4 out of 5
following a purchase from 09/06/2025
Well finished, simple to assemble, just delivery 3 weeks
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Response from Pergola Ombrea
Hello,
Thank you very much for your 4-star rating!
Looking forward to seeing you again soon.
Best regards,
Ombréa
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Gregory G.
Rating: 4 out of 5
following a purchase from 02/05/2025
Perfect. Fast processing and delivery.
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Response from Pergola Ombrea
Hello Gregory,
Thank you very much for your positive review! We are delighted to hear that you appreciated the speed of our processing and delivery. Your satisfaction is our priority. Do not hesitate to come back to us for your future projects!
Best regards,
A
ANAIS M.
Rating: 4 out of 5
following a purchase from 08/05/2025
Very nice product, good quality. Assembly instructions unclear and time-consuming.
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Response from Pergola Ombrea
Hello,
Thank you for your feedback and your trust.
We are pleased that you like the product and that its quality has satisfied you.
We take note of your comment regarding the assembly instructions, and we will pass it on to our team to improve this aspect.
Your opinion is valuable for us to progress.
Best regards,
Ombréa
H
HERVE P.
Rating: 4 out of 5
following a purchase from 28/05/2025
Good
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Response from Pergola Ombrea
Hello HERVE,
We sincerely thank you for your positive feedback on our site "Pergola Ombréa". We are glad that you found your experience pleasant and we remain at your disposal for any improvement suggestions that could make it even better. Do not hesitate to reach out to us for any questions or needs.
Best regards,
The Ombréa team
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Sylvain C.
Rating: 2 out of 5
following a purchase from 05/03/2025
Very good pergola for the price, but no customer service. I made 2 requests to customer service, but no response after a month and a half.
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Response from Pergola Ombrea
Thank you for your feedback.
We are pleased that the pergola meets your satisfaction regarding its quality/price ratio, but we are sincerely sorry to learn that you have not received a response to your requests to customer service.
This delay does not reflect the level of service we wish to provide. We will immediately follow up on your case.
Could you please remind us of your order number and resend, if possible, the details or documents related to your request? This will allow us to provide you with a solution as quickly as possible.
Once again, we apologize for this delay. We are taking the necessary steps right now.
Best regards,
S
Serge A.
Rating: 4 out of 5
following a purchase from 05/03/2025
I am very happy with the pergola which is of very high quality and offers good value for money. However, I regret the responsiveness of the customer service which is not up to par. I have been waiting for a missing spare part from the delivery for over a month...
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Response from Pergola Ombrea
Hello,
Thank you for your positive feedback on the quality of our pergola, we are glad that it meets your satisfaction.
We apologize for the delay regarding the missing part and completely understand your dissatisfaction.
Please know that we are doing our best with the after-sales service to resolve this issue as quickly as possible.
Thank you for your patience and understanding.
The Ombréa team
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Etienne C.
Rating: 4 out of 5
following a purchase from 26/02/2025
Very nice pergola. Feels solid. To be confirmed with use. Only downside: the installation manual is not always very clear.
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Response from Pergola Ombrea
Hello, Thank you very much for your positive feedback! We are delighted that you like the pergola and that its quality inspires your confidence. We take note of your comment regarding the installation manual — your feedback is valuable and will help us improve this point. Please do not hesitate to contact us if you need assistance during the installation, our team is here to support you. Have a nice day, The Ombréa team.
K
Katia L.
Rating: 4 out of 5
following a purchase from 09/02/2025
Superb! Good quality... Satisfied with my purchase 👍
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Response from Pergola Ombrea
Hello,
We sincerely thank you for your positive feedback on our site "Pergola Ombréa". We are delighted to hear that you are satisfied with the quality of your pergola and hope to see you again soon among our customers. Please feel free to contact us for any questions or assistance you may need. Have a nice day, The Ombréa team
A
Annabelle L.
Rating: 2 out of 5
following a purchase from 16/02/2025
Good product but not a merchant at all!!!
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Response from Pergola Ombrea
Hello, Thank you for your feedback. We are delighted that the product met your expectations, but we are sincerely sorry if our service did not meet your expectations. Your comment is taken very seriously and we remain at your disposal to discuss it and find a solution. Have a nice day, The Ombréa team
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Lucien B.
Rating: 4 out of 5
following a purchase from 02/03/2025
The site is good, very wide choice of products
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Sébastien J.
Rating: 4 out of 5
following a purchase from 15/01/2025
Good-quality pergola, shame about the poor-quality screws on the posts (base plate and ground fixing)! A few scratches on some parts and a defect on the awning box... the whole unit is well dimensioned and looks solid, assembly takes a long day but the steps are well detailed! Good value for money
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Response from Pergola Ombrea
Thank you for your detailed feedback!
We are happy that the pergola meets your satisfaction in terms of sturdiness, dimensions, and value for money.
We take note of your comments regarding the screws, scratches, and the defect on the awning box — your experience is valuable for us to improve our products.
Please feel free to contact us directly if you would like a solution regarding these minor defects.
Thank you again for your trust and enjoy your pergola!
E
evelyne et philippe R.
Rating: 4 out of 5
following a purchase from 27/01/2025
Very good product in terms of quality and price Very good rendering once assembled.
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Djamel H.
Rating: 2 out of 5
following a purchase from 05/10/2024
The 3 packages arrived safely, but one had a manufacturing fault on a panel upright. The holes for the center bar were offset, and the inserts for the side bars were inverted.
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Daniel M.
Rating: 4 out of 5
following a purchase from 24/09/2024
The information on the site is clear, the response to questions quick and the telephone contacts welcoming. Satisfied with the relationship.
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Daniel G.
Rating: 2 out of 5
following a purchase from 05/07/2024
The site is practical, clear and easy to order from. On the other hand, delivery and deadlines are not respected! A pergola ordered before the summer still hasn't arrived! And it has just been postponed again .... Communication about delivery is disappointing, I've been left to my own devices with a carrier who's impossible to contact and who decides as he pleases whether to deliver or not. I hope the summer of 2025 doesn't come too soon so I'll have time to assemble my pergola! I am very disappointed.
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FREDERIC R.
Rating: 4 out of 5
following a purchase from 15/07/2024
Received on time. Packages well packed. After checking, everything is there. Not yet installed, so we'll see how the pergola looks later.
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Response from Pergola Ombrea
Hello,
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
S
silvano F.
Rating: 4 out of 5
following a purchase from 20/05/2024
Not yet assembled but beautiful and well made
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Frederic O.
Rating: 4 out of 5
following a purchase from 14/06/2024
Apart from the delivery, where the carrier was alone when there should have been two, everything went smoothly. The product conforms to the description, and the assembly instructions are very clear.
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Erik D.
Rating: 4 out of 5
following a purchase from 10/03/2024
Very happy with the product. Only one slat was a little scratched when unpacked...
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Antoine W.
Rating: 4 out of 5
following a purchase from 30/03/2024
Serious company and top-quality equipment. Friendly customer service, but reluctant to help customers with technical questions.
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Response from Pergola Ombrea
Hello,
Thank you for your enthusiastic feedback! Your satisfaction is our priority.
Best regards,
The Ombréa team
A
Alexandre L.
Rating: 4 out of 5
following a purchase from 02/04/2024
Well explained assembly instructions.
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Jean-Marie P.
Rating: 4 out of 5
following a purchase from 27/02/2024
We are very satisfied with our order for an Ombréa pergola. Serious contact, serious delivery and goods packaged more than correctly. Thank you
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Francis F.
Rating: 4 out of 5
following a purchase from 26/01/2024
Good quality product, precise instructions. Need to consult Internet for further details. Too bad I couldn't get a precise plan and cut before ordering to know the height under the fascia. Without this remark, it's worth the 5 stars. Francis FOUCAULT
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David R.
Rating: 4 out of 5
following a purchase from 11/12/2023
👍
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BRUNO M.
Rating: 4 out of 5
following a purchase from 28/12/2023
Panel quality and price
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Response from Pergola Ombrea
Hello,
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
P
PATRICK G.
Rating: 4 out of 5
following a purchase from 23/12/2023
Received promptly Easy to assemble, despite not very clear instructions.
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Response from Pergola Ombrea
Hello,
Thank you for your feedback and we will improve our assembly instructions! We remain available for any requests.
Best regards,
The Ombréa team.
R
Roland B.
Rating: 4 out of 5
following a purchase from 17/12/2023
good product, fairly simple assembly, but you need to take the time to read the instructions carefully! impeccable delivery congratulations to the very competent driver!!!
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Response from Pergola Ombrea
Hello,
Thank you for your enthusiastic feedback! We're delighted that our products and services are meeting your expectations.
Best regards,
The Ombréa team.
S
Sophie A.
Rating: 2 out of 5
following a purchase from 31/10/2023
If the product looks good. We were disappointed with the shipment. In fact, several parts were faulty and others very difficult to install (design problem). On the other hand, the after-sales service was very responsive and quickly returned the faulty parts to us.
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Response from Pergola Ombrea
Hello,
We're sorry for the inconvenience. Please write to us if you have any concerns!
Best regards,
The Ombréa team.
M
Marie Pierre V.
Rating: 2 out of 5
following a purchase from 17/10/2023
The product does not correspond to the panel ordered just before and as they are side by side on my pergola I am not delighted.
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Response from Pergola Ombrea
Hello,
We're sorry for the inconvenience. Please write to us if you have any concerns!
Best regards,
The Ombréa team.
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