The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.
Hello,
Thank you for your feedback! We are delighted that your order went smoothly and that the delivery met your expectations.
Looking forward to serving you again!
Best regards,
Ombr a
V
vincent P.
Rating: 5 out of 5
following a purchase from 16/05/2025
Everything is in order, good quality, easy to assemble, only downside very complicated to contact them, Vincent
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Response from Pergola Ombrea
Hello,
Thank you very much for your positive feedback! We are delighted that the product meets your satisfaction both in terms of quality and ease of assembly.
We are sorry to hear that you had difficulties reaching us. Your comment is well noted and we are working to improve our responsiveness to better assist you.
Please do not hesitate to contact us again if needed.
Best regards,
Ombr a
A
alain B.
Rating: 5 out of 5
following a purchase from 28/04/2025
Super product easy to assemble!!! I recommend
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Response from Pergola Ombrea
Hello,
Thank you very much for your feedback!
We are delighted that the product has fully satisfied you and that the assembly was easy.
Your recommendation makes us very happy!
Best regards,
Ombréa
A
Abd-nasser M.
Rating: 5 out of 5
following a purchase from 23/04/2025
Super happy with my purchase, well beyond my expectations, wall-mounted pergola 3x4 that seems sturdy, very pretty and well finished, the assembly was very simple.
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Response from Pergola Ombrea
Hello,
Thank you very much for your enthusiastic feedback!
We are delighted that your wall-mounted pergola 3x4 has exceeded your expectations, both in terms of sturdiness, aesthetics, and quality of finish.
It is also a great satisfaction for us to know that the assembly seemed simple to you.
Thank you again for your trust and your purchase!
Best regards,
Ombréa
G
Gregory G.
Rating: 4 out of 5
following a purchase from 02/05/2025
Perfect. Fast processing and delivery.
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Response from Pergola Ombrea
Hello Gregory,
Thank you very much for your positive review! We are delighted to hear that you appreciated the speed of our processing and delivery. Your satisfaction is our priority. Do not hesitate to come back to us for your future projects!
Best regards,
G
Gilles W.
Rating: 5 out of 5
following a purchase from 05/05/2025
Compliant with the order placed
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Response from Pergola Ombrea
Dear Gilles, we sincerely thank you for your positive feedback and are delighted to learn that your order was in line with your expectations. Your satisfaction is our priority and we hope to see you again soon on our site "
Best regards,
Ombréa
A
ANAIS M.
Rating: 4 out of 5
following a purchase from 08/05/2025
Very nice product, good quality. Assembly instructions unclear and time-consuming.
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Response from Pergola Ombrea
Hello,
Thank you for your feedback and your trust.
We are pleased that you like the product and that its quality has satisfied you.
We take note of your comment regarding the assembly instructions, and we will pass it on to our team to improve this aspect.
Your opinion is valuable for us to progress.
Best regards,
Ombréa
D
Damien C.
Rating: 5 out of 5
following a purchase from 10/05/2025
First successful experience. Carrier okay, deadlines respected, pleasant carrier. The only downside is that the side panel was forgotten during delivery as it was shipped separately. Quick back and forth and delivery 1 hour later. I recommend the site. Quality of products
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Response from Pergola Ombrea
Hello,
Thank you very much for your detailed feedback!
We are delighted that your first experience with us was positive, both in terms of product quality and respect for delivery deadlines.
We apologize for the initial oversight of the side panel, but we are happy that it could be quickly corrected thanks to the carrier's intervention.
Thank you again for your recommendation, it means a lot to us.
Best regards,
Ombréa
A
Alain F.
Rating: 5 out of 5
following a purchase from 11/06/2025
The delivery as well as the quality of the product are in line with what is announced. Beautiful pergola, easy installation thanks to a well-detailed manual.
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Response from Pergola Ombrea
Hello,
Thank you very much for your positive feedback!
We are delighted that you like the pergola and that the quality, delivery, and ease of installation have met your expectations.
Your satisfaction is our priority, and your feedback encourages us to continue in this direction.
Do not hesitate to contact us if you have any questions.
Best regards,
D
David C.
Rating: 5 out of 5
following a purchase from 18/05/2025
Order received quickly, easy assembly for those in the know. The only small downside, 2 pieces were missing, customer service responded quickly but did not send the correct version of the part. Problem resolved.
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Grégory L.
Rating: 5 out of 5
following a purchase from 28/05/2025
Perfect pergola and identical to the photo on the site. Quality and ease of assembly are on point. Fast and complete delivery. I recommend
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Response from Pergola Ombrea
Hello,
Thank you very much for your feedback!
We are delighted that the pergola perfectly matches your expectations, both in quality and ease of assembly.
Your satisfaction regarding the delivery and your recommendation are greatly appreciated.
Do not hesitate to contact us again if needed.
Best regards,
Ombr a
J
Janick B.
Rating: 5 out of 5
following a purchase from 29/04/2025
Hello, Very good product easy to assemble everything is well noted just follow the assembly very good product for the reasonable price I recommend it without problem
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Response from Pergola Ombrea
Hello,
Thank you very much for your feedback!
We are delighted to learn that the pergola meets your expectations, both in terms of quality and ease of assembly.
Your satisfaction regarding the delivery, as well as your recommendation, makes us very happy.
Do not hesitate to contact us if we can be of assistance.
Best regards,
O
Olivier S.
Rating: 5 out of 5
following a purchase from 16/04/2025
Very high quality material, well explained assembly, delivery on time, very happy with my purchase
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Response from Pergola Ombrea
Hello,
Thank you very much for your feedback!
We are delighted to hear that you are satisfied with the quality of the material, the assembly, and the delivery.
Your satisfaction is our priority, and messages like this motivate us to continue in this direction.
Do not hesitate to contact us again if you have any questions or need assistance in the future.
Best regards,
H
HERVE P.
Rating: 4 out of 5
following a purchase from 28/05/2025
Good
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Response from Pergola Ombrea
Hello HERVE,
We sincerely thank you for your positive feedback on our site "Pergola Ombréa". We are glad that you found your experience pleasant and we remain at your disposal for any improvement suggestions that could make it even better. Do not hesitate to reach out to us for any questions or needs.
Best regards,
The Ombréa team
G
GUILLAUME G.
Rating: 5 out of 5
following a purchase from 01/04/2025
We bought a 6mx4m. We are very satisfied with the result. For the assembly, plan more time than what is displayed, especially to ensure the adjustment on the facade where you need to have at least 3 to 4 people. For my part, I reinforced the wall fixing (hollow blocks) to ensure it holds. We are so satisfied that we are going to order another 4mx3m even if the design differs slightly. Another point, despite a delivery with super solid and clean packaging, we had a twisted slat (a defect inside that could not be seen from the outside), we contacted customer service; it took a little time to process our order (it was during May) but after 2 months of patience (we could still use the pergola), we received the new slat. So in the end, no issues, we are very satisfied with our purchase. Good value for money.
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Response from Pergola Ombrea
Thank you very much for your detailed comment! We are delighted that you are satisfied with the final result and that you are considering a second order, despite the few adjustments necessary for assembly. Your remarks on the fixing and the need for reinforcements are very relevant and will indeed help other customers better anticipate their installation. Regarding the twisted slat, we are sincerely sorry for this inconvenience and thank you again for your patience during the customer service process, especially during a busy period. In the end, we are happy that you are fully satisfied. Thank you for your trust and see you very soon!
J
Jose D.
Rating: 5 out of 5
following a purchase from 12/05/2025
Pergola easy to assemble. well explained instructions
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Response from Pergola Ombrea
We sincerely thank you for your positive review, José. We are delighted to learn that you found the assembly of your Ombréa pergola easy and that the instructions were clear and explicit. Your satisfaction is our priority, and we hope you will fully enjoy your new shaded space.
C
Coupriaux C.
Rating: 5 out of 5
following a purchase from 28/04/2025
The pergola is perfect and the assembly done by us was easy. clear instructions. The material is of good quality and the result is perfect. The only point that may pose a problem: the delivery. You need to be flexible with the dates.
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Response from Pergola Ombrea
Hello Mr. Coupriaux,
Thank you very much for your flattering review and your rating of 5/5! We are delighted to learn that the pergola meets your expectations and that the assembly went well thanks to the clarity of the instructions. We also take note of your feedback regarding the delivery and are constantly looking to improve this service. Please do not hesitate to contact us if you have any other feedback or questions.
Best regards,
The Ombréa team
A
Anne-Laure D.
Rating: 5 out of 5
following a purchase from 26/04/2025
Very happy with the result. Just a small hiccup: I can't adjust the LEDs with the app but honestly, it's great otherwise.
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Response from Pergola Ombrea
Hello,
Thank you very much for your feedback, we are delighted to learn that you are very happy with the result!
Regarding the LEDs, it is possible that a small setting is necessary in the app. We are of course at your disposal to assist you in getting started: we can either guide you remotely or organize a quick visit if needed.
Do not hesitate to let us know what would suit you best.
Thank you again for your trust,
Best regards,
Ombrea
J
Jean-Claude M.
Rating: 5 out of 5
following a purchase from 13/05/2025
Beautiful finish, no problems with assembly, very satisfied.
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Response from Pergola Ombrea
Hello,
Thank you very much for your feedback!
We are delighted to learn that you are very satisfied with the result and that the installation went smoothly.
Do not hesitate to reach out to us if you have any questions or needs in the future.
Best regards,
Ombrea
K
KEVIN D.
Rating: 5 out of 5
following a purchase from 28/03/2025
Unmatched quality/price ratio, easy to install, I recommend.
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Response from Pergola Ombrea
Hello Kevin,
We sincerely thank you for your flattering review and for the score of 5/5. We are delighted that you found our Ombréa pergola easy to install and with an unparalleled quality/price ratio. Your recommendation means a lot to us and motivates us to continue offering the best to our customers. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Ombréa team
C
Claude M.
Rating: 5 out of 5
following a purchase from 01/05/2025
Very good quality/price ratio.
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Response from Pergola Ombrea
Dear Claude, we warmly thank you for your flattering review and your 5-star rating. We are thrilled that you appreciate the quality-price ratio of our Ombréa pergolas. Your satisfaction is our priority and we hope to see you again very soon on our site!
C
Chantal C.
Rating: 5 out of 5
following a purchase from 15/04/2025
D
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Response from Pergola Ombrea
Dear Chantal,
We sincerely thank you for your review and for the perfect score of 5/5. We are delighted that our product met your expectations. Please feel free to reach out to us if you have any further comments or questions.
Best regards,
The Pergola Ombréa team
J
JOCELYNE L.
Rating: 5 out of 5
following a purchase from 01/04/2025
Material good simple assembly
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Response from Pergola Ombrea
Dear Jocelyne,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to hear that you found our material to be of quality and that the assembly was simple for you. Your satisfaction is our priority, and your feedback encourages us to continue offering quality products. Please do not hesitate to reach out to us if you have any other questions or needs.
Best regards,
The Pergola Ombréa Team
M
Manuel D.
Rating: 5 out of 5
following a purchase from 08/04/2025
Very good except for a small issue, 2 slats damaged, it will be resolved with customer service.
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Response from Pergola Ombrea
Hello,
Thank you for your positive feedback!
We are delighted that you are satisfied with your pergola.
Regarding the two damaged slats, our customer service will address the issue promptly to resolve it as best as possible.
Thank you for your understanding, and please do not hesitate to contact us again if needed.
Best regards,
The Ombréa team
A
Anne sophie M.
Rating: 5 out of 5
following a purchase from 22/03/2025
Quality pergola. Happy with my purchase.
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Response from Pergola Ombrea
Hello,
Thank you very much for your positive feedback!
We are delighted to hear that you are satisfied with your pergola and the quality of our products.
Enjoy it, and please do not hesitate to reach out to us if you have any questions.
Best regards,
The Ombréa team
S
Sylvain C.
Rating: 2 out of 5
following a purchase from 05/03/2025
Very good pergola for the price, but no customer service. I made 2 requests to customer service, but no response after a month and a half.
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Response from Pergola Ombrea
Thank you for your feedback.
We are pleased that the pergola meets your satisfaction regarding its quality/price ratio, but we are sincerely sorry to learn that you have not received a response to your requests to customer service.
This delay does not reflect the level of service we wish to provide. We will immediately follow up on your case.
Could you please remind us of your order number and resend, if possible, the details or documents related to your request? This will allow us to provide you with a solution as quickly as possible.
Once again, we apologize for this delay. We are taking the necessary steps right now.
Best regards,
J
JEAN NOEL B.
Rating: 5 out of 5
following a purchase from 26/03/2025
5
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Response from Pergola Ombrea
Thank you very much for your comment.
We appreciate that you took the time to share your feedback. Your remarks are valuable and help us to constantly improve our products and services.
Please do not hesitate to contact us again if you need assistance or further information.
Best regards,
The Ombea team
M
Mickael D.
Rating: 5 out of 5
following a purchase from 24/03/2025
Very well
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hubert L.
Rating: 5 out of 5
following a purchase from 14/03/2025
very good
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Response from Pergola Ombrea
Hello Hubert,
Thank you very much for your positive review! We are glad that our site "Pergola Ombréa" pleases you. Please do not hesitate to get back to us if you have any questions or additional needs.
Best regards,
The Ombréa team
P
Philippe D.
Rating: 5 out of 5
following a purchase from 21/03/2025
The assembly went well.
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Response from Pergola Ombrea
Hello,
We sincerely thank you for your flattering review, Philippe. We are delighted to hear that the assembly of your pergola went smoothly. Please do not hesitate to reach out to us if you need assistance or further advice.
M
mickael L.
Rating: 5 out of 5
following a purchase from 23/03/2025
Very satisfied with Pergola Ombréa.
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Response from Pergola Ombrea
Hello Mickael,
Thank you very much for your positive review! We are delighted to hear that you are very satisfied with your experience with Pergola Ombréa. Your satisfaction is our priority, and we hope you will fully enjoy your pergola.
Best regards,
The Pergola Ombréa team
J
Jean Jacques C.
Rating: 5 out of 5
following a purchase from 10/03/2025
Excellent product, take the time to read the assembly instructions to avoid disassembling and reassembling. Otherwise, completely satisfied, just keep in mind, in my opinion, in case of hail to put the shutters in the open position.
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Response from Pergola Ombrea
Dear Jean Jacques, we sincerely thank you for your flattering review and your wise advice regarding the assembly of our products. We are delighted to learn that you are completely satisfied with your Ombréa Pergola and we take your suggestion regarding protection in case of hail into account. Please do not hesitate to contact us if you have any other questions or needs.
The Ombréa team
G
GILLES F.
Rating: 5 out of 5
following a purchase from 18/03/2025
Everything was perfect
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Response from Pergola Ombrea
Dear Gilles,
We sincerely thank you for your flattering feedback and for the maximum rating you gave us. It is a great pleasure to know that your experience with Pergola Ombragée was perfect. We remain at your disposal for any future questions or needs.
Best regards,
The Pergola Ombragée team
R
Regine O.
Rating: 5 out of 5
following a purchase from 22/03/2025
Pergola received quickly and assembly completed. Great product. Very happy with this purchase.
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Response from Pergola Ombrea
Hello,
We sincerely thank you for your flattering feedback! We are delighted to learn that you received your pergola quickly and that the assembly went well. Your satisfaction is our priority, and we are happy that you are pleased with your purchase. Please do not hesitate to reach out to us if you need anything.
Best regards,
The Ombréa team.
M
Michel D.
Rating: 5 out of 5
following a purchase from 15/03/2025
Good quality product, easy to install.
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Response from Pergola Ombrea
Hello,
We sincerely thank you for your positive review regarding our Ombréa Pergola. We are delighted to learn that you found our product to be of good quality and easy to install. Your satisfaction is our priority, and your feedback encourages us to continue offering products that meet your expectations. Please do not hesitate to reach out to us if you have any other questions or needs.
Best regards,
The Ombréa team
V
VALERIE P.
Rating: 5 out of 5
following a purchase from 17/03/2025
Very happy with our pergola. A great product.
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Response from Pergola Ombrea
Hello Valérie,
Thank you very much for your flattering review! We are delighted to learn that you are satisfied with your Ombréa pergola. Your satisfaction is our greatest reward. Please do not hesitate to reach out to us if you need assistance or advice.
Best regards,
The Ombréa team
P
PHILIPPE N.
Rating: 5 out of 5
following a purchase from 20/03/2025
Very good product, delighted with my purchase
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Response from Pergola Ombrea
Thank you very much for your message! 😊
We are delighted that you are happy with your purchase and that you like our product. Enjoy your new outdoor space to the fullest!
See you very soon,
The Ombréa team
A
ALESSANDRO P.
Rating: 5 out of 5
following a purchase from 10/03/2025
Excellent quality for the price, friendly and helpful staff, I highly recommend this company. Thank you
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Response from Pergola Ombrea
Good morning Alessandro,
Thank you very much for your comment!
We appreciate that you took the time to share your feedback.
Please do not hesitate to contact us if you need assistance or further information.
Best regards,
The Ombréa team
S
Serge A.
Rating: 4 out of 5
following a purchase from 05/03/2025
I am very happy with the pergola which is of very high quality and offers good value for money. However, I regret the responsiveness of the customer service which is not up to par. I have been waiting for a missing spare part from the delivery for over a month...
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Response from Pergola Ombrea
Hello,
Thank you for your positive feedback on the quality of our pergola, we are glad that it meets your satisfaction.
We apologize for the delay regarding the missing part and completely understand your dissatisfaction.
Please know that we are doing our best with the after-sales service to resolve this issue as quickly as possible.
Thank you for your patience and understanding.
The Ombréa team
G
Georges B.
Rating: 5 out of 5
following a purchase from 04/03/2025
No particular issue, the site allowed me to choose the pergola I wanted.
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Response from Pergola Ombrea
Thank you for your feedback!
We are happy that our site helped you find the ideal pergola.
The Ombréa team
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