Customer reviews of Pergola Ombrea

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 299 published reviews
5 220 74% 4 32 11% 3 15 5% 2 12 4% 1 20 7%

Summary of reviews

The reviews highlight strong product quality and value for money, with many noting easy installation guided by clear instructions and detailed assembly plans, leading to a solid, aesthetically pleasing pergola. Delivery is frequently praised for timeliness and careful handling, along with responsive after-sales service that resolves issues promptly. Customer service is repeatedly commended for attentiveness and helpfulness, supporting exchanges, replacements, and ongoing support, contributing to a reliable overall experience. Overall, customers describe durable materials, clear documentation, and effective support that reinforces confidence in the purchase and satisfaction with the pergola.

Reviews 2 and 4 stars

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M
Marie Pierre V.
Rating: 2 out of 5
following a purchase from 17/10/2023
The product does not correspond to the panel ordered just before and as they are side by side on my pergola I am not delighted.
Translated reviews
Response from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please write to us if you have any concerns!

Best regards,
The Ombréa team.
N
Nathalie P.
Rating: 4 out of 5
following a purchase from 04/10/2023
Very good quality and easy to assemble, clear explanations
Translated reviews
Response from Pergola Ombrea
Hello,

Your satisfaction is our priority! Thank you for your feedback.

Best regards,
The Ombréa team
P
Philippe G.
Rating: 4 out of 5
following a purchase from 26/09/2023
Quality product. Problem with the thread on a post, I had to buy what I needed (15 euros). Would miss some finishing touches. Products very well packaged, seem sturdy.
Translated reviews
Response from Pergola Ombrea
Hello,

We're delighted to hear that you're satisfied.

Best regards,
The Ombréa team
S
Stephane R.
Rating: 2 out of 5
following a purchase from 03/09/2023
Watertightness problem! Impossible to leave furniture underneath.
Translated reviews
Response from Pergola Ombrea
Hello,
We apologize for the inconvenience.
However, our pergolas are extremely watertight, and water is drained away through the posts.
However, should you encounter any problems with the slats of your pergola, please contact our After Sales Service via the following platform: https://sav.comintes.com/.
We look forward to hearing from you.
Yours faithfully
The Ombréa team


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