The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.
Quality product. One remark however, the self-tapping screws are not (the material is too thick, which is an excellent thing) and require pre-drilling or else the tip may break in the aluminum.
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Bertrand B.
Rating: 5 out of 5
following a purchase from 08/03/2026
Ordered at the very beginning of the season and delivered faster than expected. Caring carrier and regular SMS updates to keep informed about the progress of the package. Product as described and easy to assemble, flavor of our summer. Impeccable
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Anne S.
Rating: 5 out of 5
following a purchase from 06/03/2026
good product instructions a bit complicated to follow
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MARIE-FRANCE B.
Rating: 5 out of 5
following a purchase from 19/02/2026
Very good communication, very good welcome. I recommend.
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Response from Pergola Ombrea
Hello Marie-France,
A big thank you for your warm feedback! We are delighted that your experience was positive and we would be happy to welcome you again soon.
Best regards,
The Pergola Ombréa team
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WILLIAM M.
Rating: 5 out of 5
following a purchase from 17/03/2026
Everything was delivered on time, no problem with the assembly, very nice pergola for the price
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Response from Pergola Ombrea
Hello William,
We warmly thank you for your positive review. We are delighted to learn that your experience with our pergola met your expectations. Please do not hesitate to reach out to us if you need anything.
Best regards,
The Pergola Ombréa team
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bruno I.
Rating: 5 out of 5
following a purchase from 10/03/2026
Pergola with very good value for money. Easy to install. Only downside: electrification of it.
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Response from Pergola Ombrea
Hello Bruno,
We warmly thank you for your positive feedback and your rating of 5/5! We are delighted that you are satisfied with the quality of our pergola and its ease of installation. Regarding the electrification, we take note of your comment and remain at your disposal for any questions.
Best regards,
The Pergola Ombréa team
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BERNARD P.
Rating: 5 out of 5
following a purchase from 24/03/2026
Nothing to report
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Response from Pergola Ombrea
Hello Bernard,
We warmly thank you for your positive feedback. We are delighted to know that you are satisfied with your experience with us.
Best regards,
M
michel B.
Rating: 5 out of 5
following a purchase from 04/03/2026
very good, perfect
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Response from Pergola Ombrea
Hello Michel,
We warmly thank you for your positive review and are delighted to learn that you are satisfied with your experience. Your satisfaction is our greatest reward.
Best regards,
M
Mathilde M.
Rating: 5 out of 5
following a purchase from 24/03/2026
Super, very good value for money
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Response from Pergola Ombrea
Hello Mathilde,
We warmly thank you for your positive feedback! It is a pleasure to know that you are satisfied with the quality of our products and their value for money. Your satisfaction is our priority, and we hope to see you again soon in our online store.
Best regards,
The Pergola Ombréa team
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Denis O.
Rating: 5 out of 5
following a purchase from 25/02/2026
Quality pergola!!! I recommend this product
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Response from Pergola Ombrea
Hello Denis,
We warmly thank you for your positive feedback and for your recommendation! We are delighted that our pergola met your expectations.
Best regards,
The Pergola Ombréa team
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Vincent L.
Rating: 5 out of 5
following a purchase from 23/03/2026
Quality and after-sales service at the top
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Response from Pergola Ombrea
Hello Vincent,
We warmly thank you for your positive feedback. It is a pleasure to know that the quality of our products and our after-sales service have brought you complete satisfaction.
Best regards,
The Pergola Ombréa team
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Gerard H.
Rating: 5 out of 5
following a purchase from 16/03/2026
All compliant
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Response from Pergola Ombrea
Hello Gérard,
We warmly thank you for your positive feedback. We are delighted that your experience met your expectations and we hope to see you soon in our online store.
Best regards,
The Pergola Ombréa team
C
christophe D.
Rating: 5 out of 5
following a purchase from 19/05/2026
Perfect good quality
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Response from Pergola Ombrea
Hello Christophe,
A big thank you for your flattering feedback! We are delighted that you are satisfied with the quality of our products. We look forward to seeing you again soon in our online store.
Best regards,
The Pergola Ombréa team
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christophe G.
Rating: 5 out of 5
following a purchase from 28/11/2025
High quality pergola easy to assemble by following the plans very happy with the product just a small issue with the LEDs which will allow testing the customer service
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Response from Pergola Ombrea
Dear Christophe, we sincerely thank you for your positive review on our Pergola Ombragée site. We are delighted to learn that you are satisfied with the quality of our product and its ease of assembly. We remain at your disposal to resolve the issue encountered with the LEDs and to ensure you a fully satisfactory experience.
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Bruno C.
Rating: 5 out of 5
following a purchase from 21/11/2025
Company to recommend. Quick contact for orders and responsive after-sales service. Highly recommend!
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Response from Pergola Ombrea
Hello Bruno,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you appreciated the speed of our service and the responsiveness of our after-sales service. Your satisfaction is our priority, and we hope to assist you again in your future projects.
Best regards,
The Pergola Ombréa team
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Brigitte V.
Rating: 5 out of 5
following a purchase from 13/02/2026
Very beautiful pergola... quality materials... We do not regret our purchase
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Response from Pergola Ombrea
Dear Brigitte,
A big thank you for your flattering feedback! We are delighted to learn that you are satisfied with your pergola and the quality of the materials. Your satisfaction is our priority. Please do not hesitate to contact us if you need anything.
Best regards,
The Ombréa team
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gilbert L.
Rating: 5 out of 5
following a purchase from 16/02/2026
Quality material delivered on time, and ultra-efficient after-sales service. Well done.
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Response from Pergola Ombrea
Hello Gilbert,
We sincerely thank you for your positive feedback and your rating of 5/5. We are delighted to learn that you are satisfied with the quality of our material and our after-sales service. Your satisfaction is our priority, and your encouragement motivates us to continue offering the best to our customers. Please do not hesitate to reach out to us again for your future projects!
Best regards,
The Pergola Ombréa team
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Djanfar B.
Rating: 2 out of 5
following a purchase from 27/06/2025
Overall, the pergola is aesthetically very successful and the final result is really qualitative. However, the overall experience was largely degraded by numerous problems encountered right from the assembly. I had to face several difficulties: missing parts upon delivery, defective/broken blind upon installation, as well as particularly long processing and resolution times from customer service. Today, after numerous exchanges and several mishaps, the pergola is finally installed and functional. Unfortunately, barely a year after the purchase, a new problem arises: the LED strips are already starting to show defects. Some areas no longer display colors correctly, which is particularly disappointing given the price and positioning of the product. I have opened a customer service claim and am currently waiting for a response. In summary: a beautiful product on paper and visually successful, but reliability and after-sales experience, at this stage, are not at the expected level. Overall disappointed with the experience.
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Response from Pergola Ombrea
Hello,
Thank you for taking the time to share your feedback. We are delighted to learn that you appreciate the aesthetics and finish of your pergola, but we sincerely regret that your experience has been marred by the various incidents encountered.
Customer satisfaction and the quality of our after-sales service are priorities for us. We actually receive numerous positive feedback on our support, and we do everything possible to provide appropriate solutions when difficulties arise.
We will do what is necessary to provide you with a solution as soon as possible. Our goal is for you to fully enjoy your pergola and leave with a better image of our company.
We once again apologize for the inconveniences encountered and thank you for your patience.
D
Dimitri C.
Rating: 5 out of 5
following a purchase from 03/07/2025
Quality product and top-notch customer service to answer questions. Timely delivery
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Response from Pergola Ombrea
Hello Dimitri,
Thank you so much for your positive review! We are delighted to learn that you are satisfied with the quality of our product and our after-sales service. Your feedback on the delivery is also greatly appreciated. We look forward to serving you again!
Best regards,
The Ombréa team
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Quentin F.
Rating: 5 out of 5
following a purchase from 14/05/2025
Complicated delivery, but today we are delighted with our purchase. Let's see over time!
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Response from Pergola Ombrea
Hello Quentin,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you are satisfied with your purchase, despite the complications related to the delivery. Please do not hesitate to reach out to us if you have any questions or feedback to share over time. Your satisfaction is our priority.
Best regards,
The Ombréa team
H
herve C.
Rating: 5 out of 5
following a purchase from 21/05/2025
100% perfect
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Response from Pergola Ombrea
Hello Hervé,
Thank you so much for your flattering review! We are delighted to learn that you are completely satisfied with your experience with our "Pergola Ombréa" site. Your satisfaction is our greatest reward.
Please do not hesitate to reach out to us if you have any questions or future needs!
Best regards,
The Ombréa team
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ERIC M.
Rating: 5 out of 5
following a purchase from 05/05/2025
A high-quality pergola easy to install and financially accessible Super I recommend
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Response from Pergola Ombrea
Hello Eric,
We sincerely thank you for your flattering review regarding our Ombréa pergola. We are delighted to learn that you found our product of high quality and easy to install. Your satisfaction is our priority, and your recommendation particularly touches us. Please do not hesitate to reach out to us if you have any other questions or needs.
Best regards,
The Ombréa team
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Ludovic L.
Rating: 2 out of 5
following a purchase from 16/06/2025
Big problem with the quality of the blinds. 3 out of 3 bad results for reimbursement and I find myself with holes in the pergola.
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Response from Pergola Ombrea
Hello,
We are sorry for the problem encountered with your blinds. This is an incident we take very seriously.
Our teams are mobilized to offer you the most suitable solution for your situation, so that you can fully enjoy your pergola as soon as possible.
We remain at your disposal.
C
Christelle G.
Rating: 5 out of 5
following a purchase from 30/11/2025
Very good. Fast delivery, responsive customer service
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Response from Pergola Ombrea
Dear Christelle,
We warmly thank you for your positive feedback. We are delighted to learn that you appreciated the speed of our delivery and the responsiveness of our customer service.
Best regards,
The Pergola Ombréa team
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Alain S.
Rating: 5 out of 5
following a purchase from 05/07/2025
We ordered a bioclimatic Ombréa pergola in July 2025. It was delivered to us heavily damaged due to the carrier. The customer service of Comintes (the supplier of the pergola) delayed the replacement of the damaged parts (3 months). When we were able to operate the bioclimatic roof and the lighting, we found that nothing worked: the control boxes had taken in water and were short-circuited. We contacted customer service at the beginning of 2026. This time, they were very responsive. We received the necessary parts and our pergola is now functioning properly.
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Response from Pergola Ombrea
Hello Alain,
Thank you very much for your review and for taking the time to share your experience. We are delighted to hear that your Ombréa pergola is now functioning correctly thanks to our responsive after-sales service. We apologize for the inconveniences caused by the delivery and the delay in replacing the parts. Your feedback is valuable and helps us improve our services. Please feel free to contact us if you have any other questions or needs.
Best regards,
The Ombréa team
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Liliane L.
Rating: 5 out of 5
following a purchase from 11/12/2025
Pergola 4x4. Easy to assemble with two people. I am very satisfied.
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Response from Pergola Ombrea
Dear Liliane,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that the 4x4 pergola was easy to assemble and that you are satisfied with it. Your satisfaction is our priority, and we hope you will fully enjoy your shaded space. Do not hesitate to contact us if you need anything!
Best regards,
The Ombréa team
F
francois C.
Rating: 5 out of 5
following a purchase from 27/11/2025
super product, top-notch delivery, responsiveness of the after-sales service
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Response from Pergola Ombrea
Hello François,
We sincerely thank you for your flattering review! We are delighted that our Ombréa pergola and the responsiveness of our after-sales service have fully satisfied you. Your satisfaction is our priority, and your encouragement motivates us to continue providing quality service. Please do not hesitate to reach out to us if you have any other questions or needs.
Best regards,
The Ombréa team
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Garbine B.
Rating: 5 out of 5
following a purchase from 09/09/2025
Very nice and high-quality pergola. We had very good listening and response from customer service.
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Response from Pergola Ombrea
Hello Garbine,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you appreciate the quality of our pergola as well as the attentive listening of our after-sales service. Your satisfaction is our priority, and your feedback encourages us to continue in this direction. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Ombréa team
P
Philippe L.
Rating: 5 out of 5
following a purchase from 09/03/2026
Quality material. Instructions and assembly material are top-notch
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Response from Pergola Ombrea
Hello Philippe,
A big thank you for your flattering review! We are delighted that you are satisfied with the quality of our material as well as the clarity of the assembly instructions. Your feedback is very valuable and motivates us to continue improving our services.
Best regards,
The Ombréa team
J
jean-françois J.
Rating: 5 out of 5
following a purchase from 18/01/2026
Beautiful quality. Fast delivery
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Response from Pergola Ombrea
Hello Jean-François,
Thank you very much for your flattering review! We are delighted that the quality of our Ombréa pergola meets your expectations and that the delivery was quick. Your satisfaction is our priority.
See you soon,
The Ombréa team
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Loïc C.
Rating: 5 out of 5
following a purchase from 24/06/2025
perfect
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Response from Pergola Ombrea
Hello Loïc,
Thank you very much for your flattering review! We are delighted that our site "Pergola Ombréa" pleases you. Your satisfaction is our priority. Looking forward to seeing you again soon!
Best regards,
The Ombréa team
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stephanie P.
Rating: 5 out of 5
following a purchase from 04/05/2025
Very good
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Response from Pergola Ombrea
Hello Stéphanie,
Thank you very much for your positive feedback! We are delighted that you enjoyed your experience with our Pergola Ombréa. Please feel free to reach out to us if you have any further questions or comments.
Best regards,
The Ombréa team
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Claude K.
Rating: 5 out of 5
following a purchase from 09/08/2025
Very good value for money. Customer service very responsive and very professional.
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Response from Pergola Ombrea
Hello Claude,
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with the quality of our products as well as our after-sales service. Your satisfaction is our priority, and we are committed to continuing to provide you with the best possible service.
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Carole R.
Rating: 5 out of 5
following a purchase from 02/12/2025
Very satisfied
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Response from Pergola Ombrea
Dear Carole,
We sincerely thank you for your positive review and your rating of 5/5. We are delighted to hear that you are very satisfied with your experience with Pergola Ombragée. Your satisfaction is our priority, and we hope to see you again soon!
Best regards,
The Pergola Ombragée team.
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Francis C.
Rating: 5 out of 5
following a purchase from 19/07/2025
Everything went well, from the order to the delivery. The pergola is of very good quality. I recommend this product
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Response from Pergola Ombrea
Hello Francis,
Thank you very much for your flattering review and your rating of 5/5! We are delighted to hear that you are satisfied with your experience, from ordering to delivery, as well as the quality of the pergola. Your recommendation touches us and motivates us to continue offering the best.
Best regards,
The Ombréa team
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Louis-Jean G.
Rating: 5 out of 5
following a purchase from 12/06/2025
We appreciate the quality of this very good product which gives us a lot of pleasure and extends the time we can spend on our terrace
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Response from Pergola Ombrea
We sincerely thank you for your flattering feedback, Louis-Jean. We are delighted to learn that our Ombréa pergola enhances your moments on your terrace and brings you satisfaction. Your opinion encourages us to continue offering quality products.
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Steeve L.
Rating: 2 out of 5
following a purchase from 22/09/2025
The product itself is fine, but in terms of transport, one of the profiles was damaged during transport.
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sylvie M.
Rating: 5 out of 5
following a purchase from 22/10/2025
Great product
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Response from Pergola Ombrea
Dear Sylvie,
We sincerely thank you for your flattering review and your perfect score of 5/5. We are delighted that our Ombréa pergola met your expectations. Your satisfaction is our priority, and we hope you will fully enjoy your new setup. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Ombréa team
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Gérard M.
Rating: 5 out of 5
following a purchase from 09/06/2025
always responsive to problems, thank you again for your professionalism
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Response from Pergola Ombrea
We sincerely thank you for your flattering review, Gérard. Your satisfaction is our priority and we are delighted to have been able to meet your expectations with professionalism. Do not hesitate to contact us again, we remain at your disposal!
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Bruno G.
Rating: 5 out of 5
following a purchase from 31/07/2025
Excellent product. Very satisfied with the delivery time and the quality of the pergola and the blinds. Clear instructions, assembles without any problems. I recommend OMBREA
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Response from Pergola Ombrea
Hello Bruno,
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with your pergola and the awnings, as well as the clarity of the instructions. Your recommendation particularly touches us. See you soon at Ombréa!
Best regards,
The Ombréa team
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