The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.
Top pergola! Easy to assemble and of very good quality. A problem with one slat but it was resolved very quickly by their customer service. I highly recommend this company.
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Response from Pergola Ombrea
Hello Thierry,
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with the quality of our pergola as well as the efficiency of our after-sales service. Your recommendation touches us and motivates us to continue providing quality service. We look forward to serving you again!
M
Manuel A.
Rating: 5 out of 5
following a purchase from 01/09/2025
Very happy with my purchase, pergola at Andrea
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Response from Pergola Ombrea
Hello Manuel,
We sincerely thank you for your positive feedback and are delighted to hear that you are very satisfied with your Ombréa pergola. Your satisfaction is our priority and we hope it will enhance your outdoor spaces for many years to come. Please do not hesitate to reach out to us if you have any questions or other needs.
Best regards,
The Ombréa team
M
Margarida V.
Rating: 5 out of 5
following a purchase from 28/07/2025
Excellent product. We are very satisfied. Precise assembly instructions. Attentive service (for an exchange, for example). Delivery time respected. I recommend this product.
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Response from Pergola Ombrea
Madam Margarida, we sincerely thank you for your flattering review regarding our site "Pergola Ombréa". We are delighted to learn that you are satisfied with your product and our service. Your recommendation particularly touches us and motivates us to continue offering impeccable quality.
F
Fabrice C.
Rating: 5 out of 5
following a purchase from 01/10/2025
very good quality/price, very sturdy packaging and assembly instructions and numbering of packages perfect. An 8-year-old child can find the pieces without any problem.
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Response from Pergola Ombrea
We sincerely thank you for your flattering review, Fabrice. We are delighted to learn that our quality/price ratio, as well as the clarity of the instructions, met your expectations. Your satisfaction is our priority, and we hope that your pergola will fully satisfy you.
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Georges B.
Rating: 5 out of 5
following a purchase from 08/01/2026
Too good
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Response from Pergola Ombrea
Hello Georges,
We sincerely thank you for your flattering review and your 5/5 rating. We are delighted that our site "Pergola Ombréa" pleased you and hope to continue satisfying you in your future projects.
J
Jean-Luc M.
Rating: 5 out of 5
following a purchase from 04/08/2025
Great material. An unbeatable quality-price ratio. Top-notch customer service.
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Response from Pergola Ombrea
Hello Jean-Luc,
Thank you very much for your flattering review! We are delighted that our material and customer service met your expectations. Your satisfaction is our priority, and your feedback motivates us to continue offering the best.
See you soon!
The Ombréa team
C
Constance L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Product conforms, very responsive customer service (error on our part quickly fixed).
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Response from Pergola Ombrea
We sincerely thank you for your flattering review, Constance. We are delighted to learn that our product satisfies you and that our after-sales service was able to respond quickly to your needs. Your satisfaction is our priority, and we remain at your disposal for any other requests.
E
Eva A.
Rating: 5 out of 5
following a purchase from 12/06/2025
Excellent products and impeccable customer service. Thank you for everything
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Response from Pergola Ombrea
Dear Eva,
We sincerely thank you for your glowing review and your perfect score of 5/5. We are delighted that our products and customer service have met your expectations. Your satisfaction is our priority, and your feedback motivates us to continue offering the best. We look forward to seeing you again soon on our site!
Best regards,
The Ombréa team
P
Philippe L.
Rating: 5 out of 5
following a purchase from 08/08/2025
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Response from Pergola Ombrea
Hello Philippe,
Thank you very much for your positive feedback and your rating of 5/5! We are delighted that our site "Pergola Ombréa" pleases you. Please feel free to share your suggestions or comments to help us continue to improve.
Best regards,
The Ombréa team
J
jean-marc H.
Rating: 5 out of 5
following a purchase from 26/01/2026
Very happy with the pergola and the after-sales service
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Response from Pergola Ombrea
Mr. Jean-Marc, we sincerely thank you for your review and your flattering comments regarding our pergola as well as our after-sales service. Your satisfaction is our priority, and we are delighted to have met your expectations. Do not hesitate to contact us for any questions or future needs.
K
karine J.
Rating: 5 out of 5
following a purchase from 15/05/2025
I am very satisfied, very functional, a good product
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Response from Pergola Ombrea
Hello Karine,
We sincerely thank you for your flattering review and are delighted to hear that you are satisfied with the functionality of your Ombréa pergola. Your satisfaction is our priority, and we hope that your product will bring you many more hours of comfort.
Best regards,
The Ombréa team
D
Didier E.
Rating: 5 out of 5
following a purchase from 04/02/2026
Good product, quality delivered quickly. I recommend.
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Response from Pergola Ombrea
Hello Didier,
We sincerely thank you for your flattering review and for the 5/5 rating you have given us. We are delighted to learn that our Ombréa pergola met your expectations in terms of quality and delivery speed. Your recommendation particularly touches us and motivates us to continue offering the best to our customers.
Best regards,
The Ombréa team
S
Salva G.
Rating: 5 out of 5
following a purchase from 18/05/2025
Good quality at a good price. Easy to assemble with 2 people.
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ROBERTO L.
Rating: 5 out of 5
following a purchase from 05/11/2025
Very good value for money. It is very well finished. It looks spectacular. In short, very happy with the purchase
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SARA D.
Rating: 5 out of 5
following a purchase from 24/04/2025
The pergola is a marvel. It works perfectly, it is just as it looks in the photos and aesthetically it is very beautiful. The delivery was delayed a few weeks longer than expected, but during that time the contact with customer service was good, Bastien is very kind and responds quickly and solved everything perfectly for me. For me, it is a highly recommended pergola.
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Francisco B.
Rating: 5 out of 5
following a purchase from 12/09/2025
Good quality product. I bought a bioclimatic pergola of 4x6, it looks very good and seems robust. I have had it installed for a couple of months. I recommend it.
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Bernardo V.
Rating: 5 out of 5
following a purchase from 25/05/2025
Good purchase, happy with the final result of the pergola, the only thing I miss is being able to buy some spare parts.
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Yvonne S.
Rating: 5 out of 5
following a purchase from 29/07/2025
high quality and beautiful; we are happy!
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Claude K.
Rating: 5 out of 5
following a purchase from 10/08/2025
Top quality price ratio, I recommend
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Response from Pergola Ombrea
Hello Claude,
Thank you very much for your flattering comment and your 5/5 rating! We are delighted that our quality-price ratio has satisfied you. Your recommendation is greatly appreciated. Please do not hesitate to reach out to us if you need anything.
Best regards,
The Ombréa team
S
Stéphane R.
Rating: 5 out of 5
following a purchase from 30/07/2025
Fast delivery, professional and friendly delivery person.
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Response from Pergola Ombrea
Hello Stéphane,
We sincerely thank you for your flattering review and your 5/5 rating. We are delighted to learn that you appreciated the speed of our delivery and the professionalism of our delivery person. Your satisfaction is our priority, and we hope to see you again soon on our Pergola Ombréa site.
Best regards,
Customer service
P
Philippe D.
Rating: 5 out of 5
following a purchase from 24/06/2025
Super pergola, easy to assemble, with a very nice effect. I recommend this product
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Response from Pergola Ombrea
Hello Philippe,
We sincerely thank you for your flattering review regarding our Ombréa pergola. We are delighted to learn that you found the assembly easy and that the product has charmed you with its aesthetics. Your recommendation is greatly appreciated and we hope you will fully enjoy your pergola.
Best regards,
The Ombréa team
P
PHILIPPE R.
Rating: 5 out of 5
following a purchase from 09/03/2025
The lighting is great
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Response from Pergola Ombrea
Mr. Philippe,
We sincerely thank you for your flattering review and for the 5/5 rating.
We are delighted to learn that the lighting of our Ombréa pergola meets your expectations.
Your satisfaction is our priority, and we hope you will continue to enjoy your outdoor space.
Please do not hesitate to contact us if you need anything.
Best regards,
The Ombréa team
I
isabelle M.
Rating: 5 out of 5
following a purchase from 30/04/2025
Very nice product. Very good customer service. I recommend.
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Response from Pergola Ombrea
Hello,
A big thank you for your recommendation! We are thrilled that the product and our customer service met your expectations. See you very soon!
Best regards,
Ombréa
P
Patrice D.
Rating: 5 out of 5
following a purchase from 19/05/2025
Nothing to complain about, no last-minute surprises as is often the case.
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Response from Pergola Ombrea
Hello,
Thank you very much for your feedback! We are delighted that everything went smoothly – this is exactly what we aim for at every step.
Best regards,
Ombréa
G
Gilles A.
Rating: 2 out of 5
following a purchase from 20/05/2025
Order of 2 pergolas 6x3 and 3x3 and 3 awnings...the delivery was very delayed..lack of communication from the site 1 out of 3 awnings defective, customer service sent back an awning that has the same problem.
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Response from Pergola Ombrea
Hello,
We are truly sorry for the inconveniences encountered with your order and the delivery delay. We have taken the time to discuss with you to fully understand the situation and seek solutions to correct the problem and improve our service.
Your feedback is valuable and allows us to improve, and we sincerely hope to regain your trust. We remain at your disposal for any additional support.
The Pergola Ombréa team
S
Sophie B.
Rating: 5 out of 5
following a purchase from 15/05/2025
Perfect
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Response from Pergola Ombrea
Dear Sophie,
We sincerely thank you for your flattering review and for the perfect score of 5/5! Your satisfaction is our priority, and we are delighted to learn that our Ombréa pergola meets your expectations. Please do not hesitate to reach out to us if you need assistance or have any other questions.
Best regards,
The Ombréa team
P
Patrick C.
Rating: 5 out of 5
following a purchase from 04/06/2025
By ordering directly from Ombréa, I thought I would get a factory price, but with resellers it was €500 less!! Find the error!
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Response from Pergola Ombrea
Hello,
Thank you for your feedback. We understand your surprise and regret your disappointment regarding the price.
Ordering directly from Ombréa means benefiting from personalized support, a responsive after-sales service, and the guarantee of an authentic product delivered with care.
We remain at your disposal for any questions and hope that you are still satisfied with your pergola.
Best regards,
Ombréa
C
Christophe J.
Rating: 2 out of 5
following a purchase from 28/05/2025
Pergola received with more than a month delay on the maximum announced deadline. I had to follow up several times with the company, which by the way never bothered to call me back. The product is still compliant with what was ordered, but it is still missing the crank for opening the slats. On a bioclimatic pergola, this is a bit annoying. I will try to follow up with Ombréa to get one, but if the responses are the same as for the delivery, I think I will have to give up on it. In summary, the product is good, but do not go directly through Ombréa.
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Response from Pergola Ombrea
Hello,
We are truly sorry for the issues encountered with customer service at that time. It was an internal human problem and the management did not meet expectations. The situation is now completely resolved and we have taken the necessary measures to ensure it does not happen again.
Thank you for your understanding and trust.
The Pergola Ombréa team
M
Michel R.
Rating: 5 out of 5
following a purchase from 30/04/2025
Good product. Good quality/price ratio. The after-sales service is efficient.
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Response from Pergola Ombrea
Hello,
Thank you for your feedback! We are delighted that the product, its quality/price ratio, and our after-sales service have fully satisfied you.
We look forward to assisting you again.
Best regards,
Ombréa
O
Olivier C.
Rating: 5 out of 5
following a purchase from 11/05/2025
VS pergola 3x3 received quickly, simple assembly with 2 people. Quality product, very satisfied with our purchase.
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Response from Pergola Ombrea
Hello,
Thank you very much for your detailed feedback! We are delighted that the VS 3x3 pergola has fully satisfied you, both in terms of quality and ease of assembly.
Thank you again for your trust.
Best regards,
Ombréa
L
Luca C.
Rating: 5 out of 5
following a purchase from 14/05/2025
Very satisfied, sturdy and elegant structure
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Response from Pergola Ombrea
Good morning,
Thank you very much for your kind comment! We are really happy that you liked the structure, both for its sturdiness and elegance.
Your satisfaction is our best reward.
Best regards,
Ombréa
T
thierry L.
Rating: 5 out of 5
following a purchase from 06/05/2025
Very nice quality and very serious company, I recommend
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Response from Pergola Ombrea
Hello,
A big thank you for your message! We are happy that the quality of the product and the seriousness of our company met your expectations.
Your recommendation is greatly appreciated.
Best regards,
Ombr a
M
michel B.
Rating: 5 out of 5
following a purchase from 16/05/2025
very good product. The driver who delivered to me was top-notch, very professional, nothing to say, very satisfied
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Response from Pergola Ombrea
Hello,
Thank you for your feedback! Glad everything went well.
Looking forward to seeing you again soon.
Best regards,
Ombr a
P
Patrick C.
Rating: 5 out of 5
following a purchase from 16/06/2025
Order ok, impeccable delivery.
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Response from Pergola Ombrea
Hello,
Thank you for your feedback! We are delighted that your order went smoothly and that the delivery met your expectations.
Looking forward to serving you again!
Best regards,
Ombr a
V
vincent P.
Rating: 5 out of 5
following a purchase from 16/05/2025
Everything is in order, good quality, easy to assemble, only downside very complicated to contact them, Vincent
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Response from Pergola Ombrea
Hello,
Thank you very much for your positive feedback! We are delighted that the product meets your satisfaction both in terms of quality and ease of assembly.
We are sorry to hear that you had difficulties reaching us. Your comment is well noted and we are working to improve our responsiveness to better assist you.
Please do not hesitate to contact us again if needed.
Best regards,
Ombr a
A
alain B.
Rating: 5 out of 5
following a purchase from 28/04/2025
Super product easy to assemble!!! I recommend
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Response from Pergola Ombrea
Hello,
Thank you very much for your feedback!
We are delighted that the product has fully satisfied you and that the assembly was easy.
Your recommendation makes us very happy!
Best regards,
Ombréa
A
Abd-nasser M.
Rating: 5 out of 5
following a purchase from 23/04/2025
Super happy with my purchase, well beyond my expectations, wall-mounted pergola 3x4 that seems sturdy, very pretty and well finished, the assembly was very simple.
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Response from Pergola Ombrea
Hello,
Thank you very much for your enthusiastic feedback!
We are delighted that your wall-mounted pergola 3x4 has exceeded your expectations, both in terms of sturdiness, aesthetics, and quality of finish.
It is also a great satisfaction for us to know that the assembly seemed simple to you.
Thank you again for your trust and your purchase!
Best regards,
Ombréa
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Gilles W.
Rating: 5 out of 5
following a purchase from 05/05/2025
Compliant with the order placed
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Response from Pergola Ombrea
Dear Gilles, we sincerely thank you for your positive feedback and are delighted to learn that your order was in line with your expectations. Your satisfaction is our priority and we hope to see you again soon on our site "
Best regards,
Ombréa
D
Damien C.
Rating: 5 out of 5
following a purchase from 10/05/2025
First successful experience. Carrier okay, deadlines respected, pleasant carrier. The only downside is that the side panel was forgotten during delivery as it was shipped separately. Quick back and forth and delivery 1 hour later. I recommend the site. Quality of products
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Response from Pergola Ombrea
Hello,
Thank you very much for your detailed feedback!
We are delighted that your first experience with us was positive, both in terms of product quality and respect for delivery deadlines.
We apologize for the initial oversight of the side panel, but we are happy that it could be quickly corrected thanks to the carrier's intervention.
Thank you again for your recommendation, it means a lot to us.
Best regards,
Ombréa
A
Alain F.
Rating: 5 out of 5
following a purchase from 11/06/2025
The delivery as well as the quality of the product are in line with what is announced. Beautiful pergola, easy installation thanks to a well-detailed manual.
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Response from Pergola Ombrea
Hello,
Thank you very much for your positive feedback!
We are delighted that you like the pergola and that the quality, delivery, and ease of installation have met your expectations.
Your satisfaction is our priority, and your feedback encourages us to continue in this direction.
Do not hesitate to contact us if you have any questions.
Best regards,
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