The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.
Overall we are satisfied but we noticed scratches on the posts that are quite visible, and therefore a bit disappointed with the quality given the price. Also a significant difference between the delivered manual and the one online which helped us more.
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Response from Pergola Ombrea
Hello Delphine,
We sincerely thank you for your feedback and are delighted that you are generally satisfied with your purchase. Have you contacted customer service? So that we can take care of the blades.
Best regards,
The Pergola Ombréa team
J
JEAN-FRANÇOIS T.
Rating: 3 out of 5
following a purchase from 11/05/2025
Good quality good value for money Satisfied despite several delivery issues.
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Response from Pergola Ombrea
Hello Jean-François,
Thank you for your feedback and your positive remarks about the quality of our product and its value for money. We are sorry to hear that you encountered delivery issues. Your satisfaction is paramount to us and we take your comments very seriously to improve our services. Please do not hesitate to contact us directly if you need assistance.
Best regards,
The Ombréa team
R
rodolphe B.
Rating: 3 out of 5
following a purchase from 20/07/2025
Transport issue. Poor design of the slats, not long enough for the gutter.
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Response from Pergola Ombrea
Hello Rodolphe,
Thank you for taking the time to share your opinion. Regarding the blades, have you been able to check with customer service? Because the blades are designed to direct water straight into the gutters (the right length). In case of heavy rain or a storm, water may overflow from the gutters.
We remain at your disposal,
Best regards,
The Pergola Ombréa team
L
LAURENT D.
Rating: 3 out of 5
following a purchase from 26/06/2025
The pergola is perfect but I never received an invoice!
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Response from Pergola Ombrea
Hello Laurent,
Thank you for your review and for your positive comments about our pergola. We are sorry to hear that you have not received your invoice. We will make sure to resolve this issue quickly. Please feel free to contact us directly for any further assistance.
Best regards,
The Ombréa team
O
Olivier S.
Rating: 3 out of 5
following a purchase from 27/07/2025
Catastrophic delivery service, in case for my delivery! After-sales service is top-notch, first problem resolved quickly without issues!
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Response from Pergola Ombrea
Hello,
Thank you for your feedback.
We are sorry to hear that the delivery did not meet your expectations, but we are pleased to see that our after-sales service was able to respond effectively to your initial problem.
We are in constant discussion and improvement with our carriers to optimize the quality of delivery.
Your satisfaction remains our priority and we are at your disposal if needed.
C
Christophe B.
Rating: 3 out of 5
following a purchase from 21/06/2025
I am very satisfied with this pergola which perfectly meets my expectations, but I was very disappointed to find that about ten slats were scratched upon opening the packages.
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Artem P.
Rating: 3 out of 5
following a purchase from 02/05/2025
The pergola was installed, but it wasn't working properly. It didn't close completely, despite having followed all the instructions. Now it has stopped working altogether. Apparently, there is some problem with the electronics.
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Sylvain P.
Rating: 3 out of 5
following a purchase from 14/07/2025
No choice of delivery day, and time slot from 8am to 6pm, perfect for organizing with work. Product received damaged and we had to fight a bit to get a commercial gesture but they did it in the end, they also sent us a "paint" pen so that we could try to fix the issue ourselves.
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Response from Pergola Ombrea
Hello Sylvain,
Thank you for taking the time to share your experience with us. We are sorry to hear that the delivery and the condition of the product did not meet your expectations. Your feedback is valuable and will help us improve our service. However, we are pleased that we were able to offer you a commercial gesture. Please do not hesitate to contact us directly for any other concerns, we are here to listen to you.
Best regards,
The Pergola Ombréa team
M
Madeleine D.
Rating: 3 out of 5
following a purchase from 05/05/2025
The material is of good quality but I waited for the delivery for almost 2 months. It was postponed 3 times without explanation and without the possibility of contacting the company. I had to postpone the installation planned by my craftsman. Finally, a part was missing and it took another month and a half to receive it after very many follow-ups.
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Response from Pergola Ombrea
Dear Madeleine,
Thank you for your feedback, and we are sorry to hear that your delivery experience did not meet your expectations. The quality of our products is paramount, and we are committed to improving our customer service to avoid such situations in the future. Rest assured that your comments will be forwarded to the relevant teams. Please do not hesitate to contact us directly for any questions or concerns.
Sincerely,
The Pergola Ombréa Team
V
VINCENT L.
Rating: 3 out of 5
following a purchase from 20/05/2025
Product matching the advertisement. Delivery time not respected!
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Response from Pergola Ombrea
Hello,
Thank you for your feedback.
We are happy that the product meets your expectations.
However, we sincerely apologize for the delivery time not being respected. This setback does not reflect our usual level of demand, and we fully understand your disappointment.
Your comment has been taken into account and forwarded to our logistics department to prevent this from happening again.
Please feel free to contact us if we can do anything for you.
Best regards,
Ombréa
P
Preciosa F.
Rating: 3 out of 5
following a purchase from 22/03/2025
Water that does not drain and stagnates in the slats despite the proper assembly of the pergola…
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Response from Pergola Ombrea
Hello Preciosa,
Thank you for taking the time to share your feedback on the Ombréa pergola. We are sorry to hear that you are experiencing a water drainage issue. Your feedback is valuable and will help us improve our products.
Best regards,
The Pergola Ombréa Team
V
Vincent G.
Rating: 3 out of 5
following a purchase from 27/03/2025
Pergola, the profiles are great. As for the rotation of the handle, I find it not very sturdy. My package was delivered with missing parts and twisted roof slats to this day. After a request for customer service, I still have not received any follow-up.
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Response from Pergola Ombrea
Hello,
Thank you for your feedback.
We are glad that the profiles meet your satisfaction, but we are sorry to hear about the issues regarding the handle, the missing parts, and the twisted slats.
We also apologize for the lack of response from our customer service. We will prioritize your request.
Could you please send us the list of missing parts and, if possible, photos of the damaged slats? This will allow us to provide you with a quick solution.
Again, we apologize for the inconvenience caused. We remain at your disposal.
Best regards,
P
Patrick M.
Rating: 3 out of 5
following a purchase from 31/01/2024
Excellent product, just a pity that the side blinds are excessively high and the question remains at night the day we have to change them that these remain available... big question on the subject....
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Pascal D.
Rating: 3 out of 5
following a purchase from 28/12/2023
The delivery date is imposed and not proposed among several choices. Delivery was postponed at the last minute. The driver was nice but some boxes were slightly damaged. In addition, assembly supplies were missing. I hope I won't have any surprises during assembly. In 15 days
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Response from Pergola Ombrea
Hello,
We apologize for the inconvenience. Please don't hesitate to contact us if you have any questions, we'll be happy to help.
Best regards,
The Ombréa team.
S
Sébastien P.
Rating: 3 out of 5
following a purchase from 12/09/2023
Cartons crushed and torn over a good length, but oddly turned on the right side so as not to be visible from the outside. This operation was carried out during palletization, deliberately to hide the damage.
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Response from Pergola Ombrea
Hello,
We apologize for this inconvenience.
We would like to inform you that our parcels leave our warehouse in perfect condition. We will pass on this information to our carriers.
We hope the product meets your expectations! Please do not hesitate to contact us if you have any concerns.
Yours sincerely
The Ombréa team.
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