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J
Rating: 3 out of 5
Hello, for the price of the balls, the gifts are the minimum you can do, it's unfortunate for the years to come
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Customer reviews of PétanqueShop
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 6 189 published reviews
Summary of reviews
PétanqueShop consistently delivers fast, reliable service with swift shipping and delivery that often arrives within days and sometimes sooner, keeping the products well packaged and arriving as described. Customers highlight precise engraving and depth on engraved balls, a smooth ordering process, and items that meet or exceed expectations, including timely arrivals and favorable quality. The store earns praise for professionalism, efficiency, and a responsive customer service that resolves issues and provides credits when needed, supporting a loyal, long-standing customer base. Overall, the shopping experience is described as accurate, fast, and satisfying, with strong emphasis on on-time delivery and product quality.
Reviews 1 and 3 stars
Reset filtersF
Rating: 3 out of 5
Ball received but very dirty as well as the cloth for new otherwise great
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O
Rating: 3 out of 5
impeccable product but disastrous delivery, they should change service providers
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G
Rating: 3 out of 5
It takes some time to get used to the ball
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E
Rating: 3 out of 5
The order is ready and sent very quickly. The customization on the balls is great... However, regarding the black 'leisure' balls, they marked immediately and the paint comes off the first time it touches the ground... It's a shame, if we choose 'black' it's because we would like it to stay...
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J
Rating: 3 out of 5
Engraving too small
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A
Rating: 1 out of 5
Still nothing received, I can't evaluate you order placed on the 19th it's the 26th I have nothing sincerely
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Response from PétanqueShop
Hello,
Indeed, your order placed on May 19 in the early afternoon was shipped on May 20 from our premises.
We understand your frustration with this situation and we are sincerely sorry. Please know that we are doing everything we can to resolve this problem as quickly as possible. Our customer service team has already contacted the carrier to ensure your package is delivered as soon as possible.
Sincerely.
The petanqueshop team
Indeed, your order placed on May 19 in the early afternoon was shipped on May 20 from our premises.
We understand your frustration with this situation and we are sincerely sorry. Please know that we are doing everything we can to resolve this problem as quickly as possible. Our customer service team has already contacted the carrier to ensure your package is delivered as soon as possible.
Sincerely.
The petanqueshop team
D
Rating: 1 out of 5
So far no feedback, still haven't received my order due to delay
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Response from PétanqueShop
Hello,
Your order shipped on Sunday, May 17 was dispatched on May 18 from our premises.
Unfortunately, the carrier was delayed during delivery and we are very sorry.
Your package arrived today at the relay point.
Your order shipped on Sunday, May 17 was dispatched on May 18 from our premises.
Unfortunately, the carrier was delayed during delivery and we are very sorry.
Your package arrived today at the relay point.
K
Rating: 1 out of 5
Delivery problem, not received
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Response from PétanqueShop
Hello,
We are sorry to hear that you encountered a delivery problem.
However, you ordered on Saturday, May 9. Your set was engraved and shipped on Monday, May 11. On our side, we cannot be faster. The delivery delay is the responsibility of the carrier.
Thank you for your understanding
Best regards.
The petanqueshop team
We are sorry to hear that you encountered a delivery problem.
However, you ordered on Saturday, May 9. Your set was engraved and shipped on Monday, May 11. On our side, we cannot be faster. The delivery delay is the responsibility of the carrier.
Thank you for your understanding
Best regards.
The petanqueshop team
J
Rating: 1 out of 5
The package was supposed to arrive on 12/05 but will be delivered on 18/05 (if not more delayed) by DPD having paid €15 in shipping fees to Chronopost. That's a long delivery delay for the price paid ..
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Response from PétanqueShop
Hello,
We understand your frustration regarding the delay in delivery of your order and we apologize for this inconvenience.
However, you ordered on 06/05 at 6 PM and we engraved and shipped your set on 07/05. On our side, we cannot be faster.
Your package arrived in Belgium on Monday 11/05 (for reminder, Friday 08/05 is a public holiday in France). The delay is therefore the responsibility of the carrier in your country.
Thank you for your understanding
Best regards.
The petanqueshop team
We understand your frustration regarding the delay in delivery of your order and we apologize for this inconvenience.
However, you ordered on 06/05 at 6 PM and we engraved and shipped your set on 07/05. On our side, we cannot be faster.
Your package arrived in Belgium on Monday 11/05 (for reminder, Friday 08/05 is a public holiday in France). The delay is therefore the responsibility of the carrier in your country.
Thank you for your understanding
Best regards.
The petanqueshop team
F
Rating: 3 out of 5
Product not received for now
Not the fault of pétanque Shop, but of Chronopost which is often failing, even in delivery to a locker.
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Not the fault of pétanque Shop, but of Chronopost which is often failing, even in delivery to a locker.
O
Rating: 3 out of 5
Hello,
I personally find that the balls are expensive
Best regards
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I personally find that the balls are expensive
Best regards
B
Rating: 1 out of 5
I did not receive the correct order
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Response from PétanqueShop
Hello,
We are sorry to learn that you did not receive the correct order.
Our customer service has sent you the necessary documents to proceed with the exchange.
Thank you for your understanding.
Best regards.
The petanqueshop team
We are sorry to learn that you did not receive the correct order.
Our customer service has sent you the necessary documents to proceed with the exchange.
Thank you for your understanding.
Best regards.
The petanqueshop team
C
Rating: 3 out of 5
hello
it would be desirable to have a bag as a gift
best regards
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it would be desirable to have a bag as a gift
best regards
N
Rating: 1 out of 5
The ball magnet barely picks up balls. Impossible to lift a ball, not even by a millimeter. I requested a return refund, no news.
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Response from PétanqueShop
Hello,
We are following up on your feedback.
First of all, since Friday, May 8th is a public holiday, it is normal that you did not receive a response to your email before Monday, May 11th at 08:55 (the date on which we replied to you).
Regarding the magnet, it has no defects. The problem comes from the balls you purchased. Indeed, as indicated in the product description, OBUT Loisir Inox games cannot be picked up with a magnet.
Thank you for your understanding.
Best regards.
The petanqueshop team
We are following up on your feedback.
First of all, since Friday, May 8th is a public holiday, it is normal that you did not receive a response to your email before Monday, May 11th at 08:55 (the date on which we replied to you).
Regarding the magnet, it has no defects. The problem comes from the balls you purchased. Indeed, as indicated in the product description, OBUT Loisir Inox games cannot be picked up with a magnet.
Thank you for your understanding.
Best regards.
The petanqueshop team
F
Rating: 3 out of 5
I still haven't received them
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A
Rating: 3 out of 5
Good shopping site
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M
Rating: 1 out of 5
Package stuck at the pickup point for 3 days
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Response from PétanqueShop
The door of the pickup point does not open, I still haven't received my package...
P
Rating: 1 out of 5
The product does not match the advertisement!!
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Response from PétanqueShop
Hello,
We are sorry to learn that the product does not meet your expectations. However, it is indeed a used game that you ordered (and not new).
Please feel free to contact us directly by email to share more details, in order to better understand.
Thank you for your understanding.
Best regards.
The petanqueshop team
We are sorry to learn that the product does not meet your expectations. However, it is indeed a used game that you ordered (and not new).
Please feel free to contact us directly by email to share more details, in order to better understand.
Thank you for your understanding.
Best regards.
The petanqueshop team
R
Rating: 3 out of 5
Hello, your site is good but I got my card hacked at the same time as your payment, so be careful, thank you in advance and have a good day
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P
Rating: 1 out of 5
I did not receive my balls
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Response from PétanqueShop
Hello,
Your package has arrived in Switzerland. Delivery is therefore expected very soon.
Thank you for your understanding.
Best regards.
The petanqueshop team
Your package has arrived in Switzerland. Delivery is therefore expected very soon.
Thank you for your understanding.
Best regards.
The petanqueshop team
N
Rating: 1 out of 5
The delivery person did not ring my doorbell and sent it to a pick-up point even though I paid for home delivery
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Response from PétanqueShop
Hello,
We are really sorry to hear that your delivery experience did not meet your expectations.
However, the tracking indicates you were absent when the delivery person showed up, which explains the availability at a pick-up point.
Thank you for your understanding.
Best regards.
The petanqueshop team
We are really sorry to hear that your delivery experience did not meet your expectations.
However, the tracking indicates you were absent when the delivery person showed up, which explains the availability at a pick-up point.
Thank you for your understanding.
Best regards.
The petanqueshop team
F
Rating: 3 out of 5
I still haven't received my triplet
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C
Rating: 1 out of 5
Delivery late
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N
Rating: 3 out of 5
Order processed quickly but return necessary due to the omission of the personalization engraving. Lack of friendliness from the person who took my call
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J
Rating: 1 out of 5
Very bad in terms of delivery, the deadlines are not met by Chronopost, it's unacceptable
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Response from PétanqueShop
We are sorry to learn that you encountered problems with the delivery of your order. We did our best to ensure that your order with engraving was shipped as quickly as possible with free delivery to a pickup point. We apologize for this delay, although it was beyond our control. Best regards. The petanqueshop team
B
Rating: 1 out of 5
In my last order, I did not receive the authenticity certification card for the triplet, and for the return of the new ball used three times, they take it back for 100€ with a new value of 240€ purchased in February...
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Response from PétanqueShop
Hello, It is normal that you did not receive the warranty card, simply because the manufacturer Obut no longer includes it. The warranty card is now found in the flap of the box inside. Regarding the returns of pétanque balls, it is a service we offer our customers to lower the price of their new triplet but it is in no way mandatory. Best regards. The petanqueshop team
L
Rating: 3 out of 5
Find the small part
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J
Rating: 3 out of 5
Home delivery was expected and yet I had to go to the post office to pick up my item. Too bad.
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S
Rating: 3 out of 5
Rather long wait while there was only one customer in front of us.
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P
Rating: 1 out of 5
I cannot give my opinion because for now no news of my package since Saturday, so for my part I am not satisfied
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Response from PétanqueShop
Hello, As indicated by your package tracking, it has been available at the post office since Saturday 21/03. We invite you to go there to collect it. Thank you for your understanding and have a nice day Best regards. The petanqueshop team
P
Rating: 1 out of 5
I have not received my package. Complaint made to Chronopost
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Response from PétanqueShop
Hello, We are sorry to hear that you have not received your package and understand the inconvenience this may cause. However, the tracking of your package indicates that it was delivered to the building caretaker on 24/03 at 12:33. We encourage you to follow up on your complaint with Chronopost and remain at your disposal for any further assistance. Best regards. The petanqueshop team
C
Rating: 3 out of 5
So far very good experience, I am waiting to receive my order
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T
Rating: 3 out of 5
I just find it unfortunate that the balls received are not the same as the presentation of the ball on the site
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L
Rating: 3 out of 5
Mediocre quality
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P
Rating: 3 out of 5
I ordered MS STRX triplets, the general engravings: MS X15 705 .......... are different in style and engraving intensity on each ball, I will report this and certainly return them for exchange
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N
Rating: 1 out of 5
I paid an additional 15 euros to be delivered today and no delivery, it's a scam....
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Response from PétanqueShop
Hello, We are sincerely sorry to hear that your delivery experience did not meet your expectations. We understand the frustration this may have caused. However, the delivery delay is the carrier's responsibility. Indeed, you ordered on Friday, March 6. We engraved and shipped your triplette the same day. On our side, we cannot do it any faster. Please feel free to contact us as soon as your package is delivered so that we can reimburse you for the shipping costs. Thank you for your understanding. The petanqueshop team
J
Rating: 3 out of 5
ORDER PLACED AT ERIMA DELIVERY TOO LONG
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S
Rating: 1 out of 5
Still haven't received my balls
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Response from PétanqueShop
Hello, We are sorry to hear that you have not yet received your balls. However, the delivery of your package was scheduled for Thursday 26/02. But you chose to reschedule the delivery, which caused a delay in delivery with the carrier. Delivery is scheduled for today. Thank you for your understanding. Best regards, The petanqueshop team
J
Rating: 1 out of 5
I am still waiting for my order
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Response from PétanqueShop
Hello, The delivery problem you experienced with the delivery of your package to the pick-up point has been resolved by our customer service. Indeed, you have received a new package. Thank you for your understanding. Best regards, The petanqueshop team