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L
Rating: 3 out of 5
Delivery late
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Customer reviews of PétanqueShop
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 6 189 published reviews
Summary of reviews
PétanqueShop consistently delivers fast, reliable service with swift shipping and delivery that often arrives within days and sometimes sooner, keeping the products well packaged and arriving as described. Customers highlight precise engraving and depth on engraved balls, a smooth ordering process, and items that meet or exceed expectations, including timely arrivals and favorable quality. The store earns praise for professionalism, efficiency, and a responsive customer service that resolves issues and provides credits when needed, supporting a loyal, long-standing customer base. Overall, the shopping experience is described as accurate, fast, and satisfying, with strong emphasis on on-time delivery and product quality.
Reviews 1 and 3 stars
Reset filtersB
Rating: 3 out of 5
The bag delivered with the balls is rather shabby. For balls over 300 E
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K
Rating: 3 out of 5
Products delivered quickly. Disappointed with the ball pick-up pen, the magnet is too weak so it doesn't pick up the balls. To avoid!
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I
Rating: 1 out of 5
Very poor quality cochonnet, 16 good out of 50. Yet it's not too complicated to give a sanding, as long as the cochonnet is in the circle. Last time I buy cochonnet from petanqueShop
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Response from PétanqueShop
Hello, As indicated on the product sheet of the targets "Boxwood is a natural material, defects may be present on some targets" Do not hesitate to send photos of the problem encountered to our customer service by email at [email protected] Best regards.
M
Rating: 3 out of 5
I ordered a triplet MS 2110 with initial personalization, well received and well packaged. However, the engraving is terrible, does not match the engraving displayed at the order. Conclusion: buy your balls but make sure to inquire about the engraving beforehand.
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S
Rating: 3 out of 5
A bit complicated to find your way around
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N
Rating: 3 out of 5
Very good site but shipping costs a bit expensive especially since the site is not far away
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Y
Rating: 1 out of 5
The received order is not compliant, missed birthday due to wrong sending on your part
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Response from PétanqueShop
Hello, We are sincerely sorry to learn that your order did not meet your expectations and that it impacted an important moment. This issue has been addressed by our customer service to proceed with the exchange of the triplet. Thank you for your understanding. Best regards. The petanqueshop team
A
Rating: 1 out of 5
It's really a shame that the engraving of the first name is not in white as indicated on the website's visual. At least indicate it so as not to be disappointed with the result
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Response from PétanqueShop
Hello, Thank you for taking the time to share your opinion. We are sorry to learn that the engraving did not meet your expectations and we understand your disappointment. However, it is clearly stated on the website that "the engraving is done in the mass, no color is added". Thank you for your understanding. Best regards. The petanqueshop team
M
Rating: 3 out of 5
The balls are not very magnetic and fragile... in addition to being too light
The meter is great
However, the delivery was made to a relay 10 km away, so not cool
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The meter is great
However, the delivery was made to a relay 10 km away, so not cool
C
Rating: 3 out of 5
It is a pity that before validating the cart, the offer to take back the old balls is not proposed.
I bought a triplet without knowing it while I could have had a trade-in on my old balls and gotten a better price
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I bought a triplet without knowing it while I could have had a trade-in on my old balls and gotten a better price
C
Rating: 3 out of 5
the engraving result is very small and very dull in color. Upon opening the package I almost thought the cochonets were not engraved. I remain disappointed.
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J
Rating: 1 out of 5
Delivery really lamentable, more than 2 days late, no news of the delivery.
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Response from PétanqueShop
Hello, Your order placed on January 30 at 12:13 was shipped on January 30 at 13:51, we can hardly do faster. We are unfortunately dependent on the carrier's delays which can be more or less long. We are sorry for the inconvenience caused although independent of our will.
R
Rating: 1 out of 5
Before asking for my opinion, maybe you should receive the merchandise
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Response from PétanqueShop
Hello, We are sorry to hear that you have not yet received your order. We understand how frustrating this can be. Please feel free to contact us directly so that we can check the status of your delivery and provide you with any necessary assistance. Best regards. The petanqueshop team
P
Rating: 3 out of 5
Hello, I had to try three times to order, because the frame already with the name and surname, means that if you want to go directly to the bank code, it remains clear and does not take the information. Once I typed my bank details to the end, but it ended up with trying again. Finally the 3rd was the right one. Otherwise the product gives a good feeling.
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T
Rating: 1 out of 5
I STILL HAVE NOT RECEIVED THE ORDER EVEN THOUGH YOU ASSURED ME THAT IT HAD BEEN RECEIVED BY THE SELECTED RELAY, IT HAS STILL NOT ARRIVED
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Response from PétanqueShop
Hello, Your package is indicated as delivered to the relay point on Sunday, February 1st. Thank you for your understanding
J
Rating: 3 out of 5
For loyal customers, it would be nice to have a little better gift especially when buying balls at 220 €.
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B
Rating: 3 out of 5
Personalization on few products and very limited to 11 characters only and in fact, on petanque circles, it is just a simple engraving, much less visible than the Bon Tir brand, so in terms of communication, visibility is not very effective and yet the cost of personalization is 7.50 per piece for a basic product at 9 euros, which means a unit cost of 16.50, or +83% for a rather unsatisfactory result.
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S
Rating: 3 out of 5
Too slow
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S
Rating: 3 out of 5
Good
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L
Rating: 3 out of 5
Good overall but the loyalty points are valid for 1 year, so it doesn't really help
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J
Rating: 1 out of 5
Wrong bag ordered a 6 ball bag good shot not a small bag
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Response from PétanqueShop
Hello, Thank you for taking the time to share your experience. We are sorry to learn that the bag received does not match your purchase. We invite you to contact our customer service directly to resolve this issue. Thank you for your understanding. Best regards. The petanqueshop team
F
Rating: 1 out of 5
I will give you a favorable review when the package is delivered since you are having difficulties doing so... please fix the problem quickly, thank you
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Response from PétanqueShop
Hello, We understand your frustration regarding the delivery of your package and we sincerely apologize. However, on our side, we engraved and shipped your triplet on the same day of your purchase. It is therefore difficult to be faster. The delivery of your package is scheduled for the beginning of this week. Thank you for your understanding. Best regards. The petanqueshop team
S
Rating: 1 out of 5
How could I give a review when I still haven't been delivered???
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D
Rating: 1 out of 5
I have not yet received the delivery
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Response from PétanqueShop
Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in France, particularly in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered to you soon. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The Petanqueshop team
D
Rating: 1 out of 5
I don't know, I still haven't received anything..
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Response from PétanqueShop
Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The Petanqueshop team
J
Rating: 1 out of 5
very unhappy with the non-respect of the announced delivery time!!! I do not understand how one dares to announce deadlines that cannot be met!!! I will not be taken again.
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Response from PétanqueShop
Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in France, particularly in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The petanqueshop team
D
Rating: 1 out of 5
I still haven't received my order
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Response from PétanqueShop
Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The petanqueshop team
D
Rating: 1 out of 5
Not happy
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Response from PétanqueShop
Hello, We would like to inform you that the delivery delay observed is due to the bad weather conditions that occurred in our region last week. The snowfall and ice made several roads impassable and led to traffic bans for carriers. These circumstances, independent of our will, inevitably disrupted the transport chain. As soon as the roads reopened and the traffic conditions improved, shipments resumed. In other words, no package could leave our premises between Monday, January 5, and Wednesday, January 7. The packages were therefore picked up by Colissimo on Thursday evening, January 8. Your package is currently in transit and should be delivered at the beginning or middle of this week. We apologize for the inconvenience caused, although it is independent of our will, and remain at your disposal for any further information. Best regards. The petanqueshop team
C
Rating: 1 out of 5
I give 1 star due to the often postponed delivery time, taking express delivery for nothing with each order
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Response from PétanqueShop
Hello, Thank you for taking the time to share your experience. We understand your frustration regarding delivery times and we are sorry. However, you ordered on Monday 29/12 in the afternoon, and we engraved and shipped your triplet on Tuesday 30/12. On our side, we cannot do it faster. Moreover, when you placed your order, we communicated an indicative delivery date between December 31 and January 6. You were delivered on Friday, January 2. Indeed, with the holiday days at the end of the year, deliveries are always uncertain at this time of year, which explains the indicative delivery date communicated at the time of your purchase. Thank you for your understanding. Best regards. The petanqueshop team
C
Rating: 1 out of 5
Terrible because I paid 17.55 for express shipping on December 24 and it is now December 28 and I still haven't received anything, so I don't think I will ever use your services again
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Response from PétanqueShop
Hello, You ordered on Wednesday 24/12 and we shipped it the same day. Unfortunately, we cannot do it faster on our side. The delivery delay is the carrier's responsibility. At this time of year, delays are often disrupted due to the volume of packages and holidays. Thank you for your understanding. Best regards. The petanqueshop team
M
Rating: 1 out of 5
As of now, I still haven't received my order!
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Response from PétanqueShop
Hello, We inform you that your package is available at the pickup point since Friday 26/12. Delivery times at the end of December are often disrupted by carriers due to a high volume of packages. Thank you for your understanding. Best regards. The petanqueshop team
R
Rating: 3 out of 5
Your exchange of 245 points for a voucher has been recorded. Unfortunately, I could not use my voucher despite several attempts, disappointing.... "You can now enjoy your voucher worth 12.25 euros by entering the following discount code: 217787-24520250708153227"
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I
Rating: 3 out of 5
Average quality, the yellow shade is far from it, need to review the color, or stop selling them
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G
Rating: 1 out of 5
I do not recommend going to petanquestock
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Response from PétanqueShop
Hello, We are sorry to hear that your experience did not meet your expectations. Please know that we place great importance on our customers' satisfaction and we would like to understand the details of your situation in order to improve our services. Indeed, we do not understand your message as you ordered on 11/12 and your order was shipped the same day. Please do not hesitate to contact us directly if you have a problem with your order. Best regards. The petanqueshop team
S
Rating: 1 out of 5
Hello, very disappointed, the package seems to be lost and we have no news. This is a Christmas gift, surprise certainly missed, thank you.
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Response from PétanqueShop
Hello, do not hesitate to contact us directly so that we can provide you with all the necessary assistance. Your package seems to still be in transit as it was scanned today and has arrived in your department. Delivery should therefore be made soon. Thank you for your understanding. The petanqueshop team
K
Rating: 1 out of 5
I still have not received the order. The package has not moved since December 11th while I was supposed to be delivered on December 11th.
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Response from PétanqueShop
Hello, We are sincerely sorry to learn that your order has not arrived within the expected time. We fully understand the frustration this may cause. We encourage you to contact us directly so that we can help you resolve this issue as soon as possible. Thank you for your understanding. The petanqueshop team
T
Rating: 1 out of 5
I am not happy with the color of the bag received even though it is noted that you are delivered the available colors
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C
Rating: 3 out of 5
Order of tricolor balls. Easy site navigation. Fast delivery. But the balls are already a bit damaged. Paint a bit chipped. It's a gift to give, it's not super pleasant
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J
Rating: 3 out of 5
I still do not have my package. Problem with the Post Office which only opens in the afternoons. In the morning, Friday being unavailable after that it was the weekend, so waiting until tomorrow for my balls. I don't see why the package is not delivered to me like dozens that I receive.
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