Customer reviews of PétanqueShop

Hello, Thank you for taking the time to share your feedback. We are sorry to learn that the product "magnetic pétanque goals" did not meet your expectations. Your feedback is important to us, and we will review it carefully to improve our offer. Please do not hesitate to contact us for any further assistance. Best regards. The petanquestock.com team

Hello, You placed an order on 01/08/2025 for a triplet from the brand La Boule Bleue with a regional series Corsica. As indicated on the website, "The balls with a stamp are made to order (delivery time about 4 weeks), and delivered with a storage bag." In other words, the information about this delay is indicated even before you add your item to the cart. Following your purchase, you contacted us on Sunday 03/08 to make a modification to the order and change the weight. We therefore made this modification on Monday, August 4. And in our email of 04/08, we reminded you that the delay was about 4 weeks (see attached document). Furthermore, as stated in the general terms and conditions of sale (GTC) that you accepted when placing your order, it is clearly stated that any order requiring special manufacturing (including La Boule Bleue triplets with special and regional series) cannot be canceled or refunded (see attached document). As we also indicated to you by email, we must receive your order within 1 to 2 weeks. Upon receipt, your order will be shipped. You will receive a confirmation email with your tracking number. Thank you for your understanding. Best regards, The PétanqueShop team

Hello, We thank you for your feedback and are sorry to hear that your experience did not meet your expectations. We invite you to email us with photos of the received triplet. Thank you for your understanding. Best regards. The petanqueshop.com team

Hello, We understand your dissatisfaction. However, from your order, we informed you that the triplet was not in stock and that there was no timeline for restocking as it was a manufacturer shortage. Therefore, we offered you from the beginning either to modify your order or to cancel it, but you did not wish to do so, which resulted in this long delay. Thank you for your understanding. Best regards, The Pétanqueshop team

Hello, We are sincerely sorry to learn that you have not yet received your pétanque balls. However, the carrier attempted to deliver to you twice but it seems that your address is incomplete. We therefore invite you to provide them with the necessary information. You can also contact us by email for further information. Thank you for your understanding. Best regards. The petanquestock.com team

Hello, We are sorry to hear that your order was incomplete with the missing caps and cloths. Your satisfaction is our priority and we completely understand your frustration. Please do not hesitate to contact us directly so we can resolve this issue as quickly as possible. Best regards. The petanqueshop.com team

Hello, You ordered on Thursday, August 7 at 8:55 PM and your triplet was engraved and shipped on Friday, August 8. It is therefore normal that on Saturday, August 9, you still have not received your order. Delivery is scheduled for the beginning of this week, as indicated during your order "between August 11, 2025, and August 14, 2025". We do not understand your rating as we are within the deadlines. Thank you for your understanding. Best regards, The petanqueshop.com team

Hello, We are sorry to hear that you encountered sizing issues with your Obut clothing. We understand how frustrating it can be not to find the right fit. Your feedback is valuable and will help us improve our offering. Please feel free to contact us directly if you need further assistance. Best regards. The team at petanqueshop.com

Hello, Thank you for taking the time to share your opinion. Could you please send us photos of the triplet you received by email (to the following address: [email protected]), so we can see what might have happened and find a solution? Thank you in advance for your feedback. Best regards. The team at petanqueshop.com

Hello, We are sincerely sorry to hear that your balls do not meet your expectations. However, as we explained to you by phone and by email, seeing the weld seam is in no way a manufacturing defect. Indeed, it is very regularly visible on carbon steel triplets, regardless of the brand. The main reason for this is that, at the weld seam, there is more carbon. This serves to strengthen the weld. Thank you for your understanding and have a good day. Best regards, The petanqueshop.com team

Hello, Thank you for your feedback and sorry to hear that you have not yet received your order. We completely understand your impatience, especially when it comes to a product you are eager to test. Please know that we are doing our best to ensure fast delivery and we appreciate the trust you place in us. Indeed, you ordered on Sunday, July 27, and we engraved and shipped your triplet on Monday, July 28. The package arrived in Belgium on Thursday, July 31, but it seems that the Belgian carrier is experiencing some delays in the delivery of packages. We hope that your game will reach you very soon so that you can fully enjoy it. Best regards, The petanqueshop.com team

Hello, As previously indicated by email, we need certain elements to open a claim with Chronopost. We are waiting for these elements to open the claim.

Hello, We do not understand your message as your package has been available at the post office since Saturday, July 26. We invite you to track your package by going to the La Poste website. Thank you for your understanding. Best regards, The PetanqueShop team.

Hello, We are sincerely sorry to learn that your package was not delivered as expected. However, I see on the tracking of your package that your order was delivered on 29/07 at 10 a.m., which is the date that was announced to you. If you dispute having been delivered, please contact us as soon as possible at the following email address: [email protected]. Best regards, The petanqueshop.com team.

Hello, Thank you for taking the time to share your experience. We are sorry to learn that you received the petanque balls that do not correspond to you. Manufacturers have a tolerance of 0.5 mm more or less during manufacturing. Depending on the caliper you use and where you place it on the ball, the measurement may be more or less precise. I invite you to send us a photo of your triplet by email, with the measurement you took, to see if it is an error on our part. Best regards, The petanqueshop.com team

Hello, We understand your dissatisfaction. As indicated during our telephone exchange, we could not guarantee you 100% delivery for the next day. Indeed, we had warned you that several factors could affect your delivery, such as the destination, Corsica, but especially the summer season which prioritizes the transport of tourist luggage and leads to an increase in logistical flows with carriers that can cause delays. Despite all these factors, your order was shipped from our premises on Thursday, July 24 at 11:00 am and was delivered on Saturday, July 26 at 8:30 am, which means delivery was made in less than 48 hours. Thank you for your understanding. The Petanqueshop.com team

Hello, We invite you to contact us directly by email as your package seems to be at the relay point since Thursday, July 17. Thank you for your understanding. Best regards, The PétanqueShop team

Hello, You ordered on our website on Saturday, July 12. Your order was therefore shipped on Tuesday, July 15 (Monday, July 14 being a public holiday). Moreover, when you placed your order, we communicated an indicative delivery date between July 17 and 21. Your package is currently being delivered today (Thursday, July 17). Therefore, we do not understand your rating of 1/5 given that we are within the indicated deadlines at the time of your order. Thank you for your understanding. Regards, The Petanque Shop team

Hello, Thank you for taking the time to share your experience. Unfortunately, an error in the chosen payment method delayed your order, as we explained to you by email, which delayed your order. Nevertheless, we have refunded the shipping costs in return and did our best to ensure it shipped as quickly as possible. Best regards, The petanqueshop.com team

Hello, A cleaning cloth and a target are offered with the order of a competition triplet. Unfortunately, I see on your order that these do not appear. These items are automatically added to the cart when a competition triplet is added to the cart. The only way to remove them is to delete these items from your cart. A manipulation must have been performed on your cart, and that is why you did not receive the gifts. Best regards, The petanqueshop.com team

Hello, As indicated in our exchanges, the engravings are placed by hand, and in small spaces like that of the Iris, it is more difficult to be centered. This does not affect the quality of the ball at all. We made you a proposal for which we are still waiting for your feedback. Please get back to us to let us know whether or not you accept what we propose. Best regards, The Petanqueshop.com team

Hello, We are truly sorry to learn that your experience with our delivery services did not meet your expectations. We understand your frustration. However, your package did leave our premises on time. Unfortunately, once your package is in the hands of the carrier, we no longer have control over the delivery and are dependent on the quality of their work. We will proceed with the refund of your shipping costs. Thank you for your understanding. Best regards, The petanqueshop.com team

Hello, I see on your order form that the chamoisine and the target do not appear. When you order a competition triplet, these free items are directly listed in your cart. They were therefore removed from your cart, which is why you did not receive them. For your next orders, please ensure that they appear. For this time, we are willing to give you the equivalent of these gifts in loyalty points. Best regards, The PetanqueShop.com team

Hello, We are opening a request with the carrier who handled your package. When you see that your package is no longer within the delivery deadlines, do not hesitate to contact us directly so that we can take the necessary steps. Best regards, The PetanqueShop.com team