The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
First year I go through C Mon Etiquette. Disappointed with the quality of some labels that really do not peel off easily from the backing
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Response from Petit-Fernand
Hello Aurélie,
Thank you for taking the time to share your feedback on C-MonEtiquette. We are sorry to hear that the quality of the labels did not meet your expectations, particularly regarding peeling. Your feedback is valuable and helps us improve our products.
We have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Dorothée M.
Rating: 3 out of 5
following a purchase from 07/08/2025
I am satisfied with the quality of the product! But for the first time since various purchases made, I am disappointed with the result. The pink color of the background of the label is either not the one chosen, or there is too great a difference between the color on the site and reality.
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Response from Petit-Fernand
Hello Doroth e9e,
Thank you for your feedback and we are pleased to hear that you are satisfied with the quality of our products. However, we regret that the color of the label does not meet your expectations. Please know that we take your comments very seriously and will pass them on to our team to improve color matching.
Have a nice day,
Camille C-MonEtiquette
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Gwenaelle P.
Rating: 3 out of 5
following a purchase from 11/08/2025
An order every year for the back-to-school and first disappointment... This year the die-cutting is poorly done, impossible to peel the labels one by one. Disappointment but the designs are still beautiful
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Response from Petit-Fernand
Hello Gwenaelle,
Thank you for taking the time to share your feedback. We are delighted that you appreciate the designs of our labels, but we are sorry to hear that the die-cutting did not meet your expectations this year. Your feedback is valuable and will help us improve our service.
We have contacted you to propose a solution.
Have a nice day,
Camille C-MonEtiquette
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Alexia P.
Rating: 1 out of 5
following a purchase from 13/08/2025
Hello, I had bought labels last year that I really liked. I just tried the experience again but unfortunately the labels are extremely difficult to peel off the received booklet. Disappointed with this new experience
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Response from Petit-Fernand
Hello Alexia,
Thank you for taking the time to share your experience. We are delighted that you appreciated our labels last year, and we are sorry to hear that this time you encountered difficulties. Your feedback is very valuable to us and we will analyze it to improve our products.
We have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Lydia T.
Rating: 3 out of 5
following a purchase from 12/08/2025
Hello, The labels come off very difficultly as if the cutting was poorly done. It's a shame
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Response from Petit-Fernand
Hello Lydia,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with our labels. Your feedback is valuable and we will review it to improve our products. Please feel free to contact us directly via our contact form on our website.
Sandra from the C-MonEtiquette team
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Christine M.
Rating: 3 out of 5
following a purchase from 13/08/2025
Honestly, it was always perfect in terms of delivery and quality. This time the quality is top-notch but the delivery and customer service... no... it took twice as long and customer service hasn't even responded to me yet...
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Response from Petit-Fernand
Dear Christine,
Thank you for taking the time to share your experience on our site. We are delighted to hear that you are satisfied with the quality of our products. However, we sincerely regret the inconveniences encountered regarding delivery and customer service. I have just contacted you by email to assist you.
Best regards,
Sandra from the C-MonEtiquette team
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Elodie R.
Rating: 1 out of 5
following a purchase from 12/08/2025
Order placed in mid-August never received
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Response from Petit-Fernand
Hello Elodie,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have not received your order.
The refund has been processed following our exchanges.
Have a nice day,
Sandra from the C-Monetiquette team
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Angélique T.
Rating: 1 out of 5
following a purchase from 13/08/2025
Not satisfied with the ordered water bottle. Just simple labels stuck on, I didn't expect that.
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Response from Petit-Fernand
Hello Angélique,
Thank you for taking the time to share your feedback. We are sorry to hear that the water bottle does not meet your expectations. Your feedback is valuable and we are constantly working to improve our products. Please feel free to contact us directly via our contact form, we would be happy to find a solution that satisfies you.
Sandra from the C-MonEtiquette team
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Elisabeth P.
Rating: 3 out of 5
following a purchase from 12/08/2025
My order is incomplete. I ordered 4 different types of labels and I only received 3. I'm missing the unicorns. I will contact customer service
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Response from Petit-Fernand
Hello Elisabeth,
Thank you for taking the time to leave a review. We are sorry to hear that your order is incomplete and that you did not receive all the desired labels. Your satisfaction is our priority, and we are happy to have been able to assist you during our email exchanges. Hoping that the rest of your order has brought you all the possible satisfaction :)
Best regards,
Alice C-Monetiquette
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Grégory B.
Rating: 3 out of 5
following a purchase from 11/08/2025
The sandwich boxes are great, but the water bottle still has a smell even after washing, my daughter doesn't want to drink from it
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Response from Petit-Fernand
Hello Gregory,
Thank you for your feedback regarding our products. We are glad that you appreciate our sandwich boxes, but we are sorry to hear that the water bottle does not meet your expectations. We encourage you to contact us directly so that we can help you resolve this issue.
Best regards,
Alice C-MonEtiquette
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Martine J.
Rating: 3 out of 5
following a purchase from 12/08/2025
Surprise at the choice of colors upon delivery which changed from white to yellow for the background and from blue to a very ugly green color. But it's done!
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Response from Petit-Fernand
Hello Martine,
Thank you for taking the time to share your opinion. We are sorry to hear that the colors of your delivery did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us for any other comments or suggestions.
Have a nice day,
Camille C-MonEtiquette
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Nathalie N.
Rating: 1 out of 5
following a purchase from 11/08/2025
This is the sixth year I have ordered from you, and I am disappointed this year, the name is not centered on the height of the label (it is very close to the top edge of the label).
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Response from Petit-Fernand
Hello Nathalie,
Thank you for your loyalty and for your feedback. We are sorry to hear that your recent order did not meet your expectations. Your comment is valuable and we will examine it carefully to improve the quality of our products.
We have also just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Perle C.
Rating: 1 out of 5
following a purchase from 11/08/2025
The labels are already peeling off, I am really not satisfied. I was supposed to reorder for my second son, unfortunately it will not be on your site.
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Response from Petit-Fernand
Hello Perle,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with our labels. Please know that customer satisfaction is paramount to us. For this, we have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Amélie C.
Rating: 1 out of 5
following a purchase from 11/08/2025
I am extremely disappointed with my order, the stamp is smudged, the stickers provided with the labels are stained... I thought I was ordering quality, I was wrong, I do not recommend as the quality is no longer there.
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Response from Petit-Fernand
Hello Amélie,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and will help us improve our quality.
To assist you better, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Géraldine M.
Rating: 3 out of 5
following a purchase from 11/08/2025
It's a shame that the labels were not properly pre-cut because I had to redo all of them with a cutter to be able to peel them off. This is the first time in three years that I have this issue.
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Response from Petit-Fernand
Hello Géraldine,
Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered a problem with the cutting of the labels. This is an issue we take very seriously and we will look into this point to improve our service. We appreciate your loyalty over the past three years and hope to fully satisfy you with your future orders.
To assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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ELODIE R.
Rating: 1 out of 5
following a purchase from 11/08/2025
I was disappointed. The labels peeled off very poorly. Many tore.
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Response from Petit-Fernand
Hello Élodie,
Thank you for taking the time to share your experience. We are sorry to hear that our labels were difficult to remove from their backing.
We have just contacted you to offer a solution.
Have a nice day,
Camille C-MonEtiquette
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Marine L.
Rating: 3 out of 5
following a purchase from 11/08/2025
Satisfied with the received labels. Less so with the water bottle. My son has trouble drinking from it, sometimes it works, sometimes it leaks. Not simple... Too bad for the price of the bottle
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Response from Petit-Fernand
Hello Marine,
Thank you for your detailed feedback. We are pleased to hear that you are satisfied with the labels, but we are sorry to learn that the water bottle does not meet your expectations. We take your comment very seriously and will examine this situation.
We have just contacted you by email to resolve the issue quickly.
Best regards,
Alice from C-Monetiquette
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Lauren R.
Rating: 3 out of 5
following a purchase from 01/08/2025
I can’t fault the quality of the stickers. They’re really durable. Unfortunately I received the wrong order twice then had to wait an additional time to receive them. The customer service team were fantastic and rectified the issues quickly.
Response from Petit-Fernand
Dear Lauren,
Thank you for your feedback! We're glad to hear that you appreciate the quality of our stickers and that our customer service team was able to assist you. We apologize for the mix-up with your orders and appreciate your patience. Your experience is important to us as we continually strive to improve.
Best regards,
Giulia Petit-Fernand Team
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Valérie D.
Rating: 1 out of 5
following a purchase from 11/08/2025
I am disappointed this time. 1 day at school and my daughter's name came off her water bottle...
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Response from Petit-Fernand
Hello Valérie,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with the product. It is not normal for the illustrations on our water bottles to fade. We invite you to contact us through our website with photos of the product in question.
We will help you.
Have a very nice day,
Sandra
The C-MonEtiquette team
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pauline J.
Rating: 3 out of 5
following a purchase from 10/08/2025
The labels are pretty and seem to be of good quality. However, the adhesive labels for objects are very difficult to remove from their place, they are poorly pre-cut. I spent more time peeling them off than if I had to write by hand on labels. My son couldn't peel them off without my help, which spoiled the experience. However, the iron-on labels for clothing are practical and quick to apply.
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Response from Petit-Fernand
Hello Pauline,
Thank you for your feedback regarding your labels from our "C-Monetiquette" site. We are pleased to learn that you appreciate the quality and aesthetics of our products, but we are sorry to hear that the experience with the adhesive labels did not meet your expectations.
Your comment about the pre-cutting is valuable and we will examine it to improve our products.
Have a nice day,
Camille C-MonEtiquette
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Priscillia B.
Rating: 3 out of 5
following a purchase from 10/08/2025
The water bottle is beautiful, however I am skeptical about the fact that they are stickers.. we'll see if they hold up
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Response from Petit-Fernand
Hello Priscillia,
Thank you for taking the time to share your feedback on our C-Monetiquette site. We are delighted that you like the water bottle. Regarding your doubts about the durability of your customization, we want to assure you that it is a print directly on the product made to withstand daily use.
Please feel free to contact us if you have any other questions or if you would like to share your experience after use.
Have a nice day,
Camille C-MonEtiquette
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Diana M.
Rating: 3 out of 5
following a purchase from 09/08/2025
There should be an option for smaller labels in larger quantities for pens. Also this time the printing was out of cut
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Response from Petit-Fernand
Hello Diana,
Thank you for your feedback regarding our site "C-Monetiquette". We take your suggestion into account about adding options for smaller labels for pens and we will also ensure to improve our printing process to avoid cutting issues in the future. Your opinion is valuable to us.
Have a nice day,
Camille C-MonEtiquette
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Megan H.
Rating: 3 out of 5
following a purchase from 30/07/2025
Great for plastic water bottles-so far the stickers have stayed put but all come off the labels of clothes
Response from Petit-Fernand
Dear Megan,
thank you for your feedback regarding our stickers. We are pleased to hear that they are performing well on plastic water bottles, but we apologize for the issues you've experienced with clothing labels. Your input is invaluable, and we will work on improving the adhesion for fabric surfaces.
Best regards,
Giulia Petit-Fernand
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Suzy D.
Rating: 1 out of 5
following a purchase from 09/08/2025
The 2 staples are placed on one label each which means I will have several unusable labels!
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Response from Petit-Fernand
Hello Suzy,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with the labels. Your feedback is valuable and helps us improve our products.
We hope that the solution we proposed to you is satisfactory.
Have a nice day,
Camille C-MonEtiquette
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PERRAULT COUMAILLEAU A.
Rating: 3 out of 5
following a purchase from 08/08/2025
There should be fewer heat-adhesive labels.
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Response from Petit-Fernand
Hello,
Thank you for your feedback.
We take your comment about the number of heat-adhesive labels into account and we will consider adjusting our offer to better meet your expectations. Your satisfaction is our priority and your feedback is valuable to us.
Have a nice day,
Camille C-MonEtiquette
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Sandra B.
Rating: 3 out of 5
following a purchase from 08/08/2025
The envelope was wet and the labels too 90% of the labels are intact
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Response from Petit-Fernand
Hello Sandra,
Thank you for your feedback regarding your order on our site "C-Monetiquette". We are sorry to hear that the envelope and the labels were damaged during shipping, and we take your comments very seriously to improve our services. Please do not hesitate to contact us for any further assistance or to resolve this issue.
Have a nice day,
Camille C-MonEtiquette
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paola B.
Rating: 3 out of 5
following a purchase from 21/07/2025
Everything is perfect. Thank you
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Response from Petit-Fernand
Dear Paola,
thank you for your feedback and we are glad that you found everything perfect. We wish you a pleasant experience with our products and remain available for any further requests.
Giulia Petit-Fernand
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Aurelie E.
Rating: 1 out of 5
following a purchase from 08/08/2025
I ordered several sheets of labels where some have been stapled! This means that I have several that are unusable!
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Response from Petit-Fernand
Hello Aurelie,
Thank you for sharing your experience. We are sorry to hear that some of your labels are damaged.
Unfortunately, we have not received a complaint about this. We have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Jennifer L.
Rating: 3 out of 5
following a purchase from 29/07/2025
I had ordered stickers for different children as a gift. Unfortunately, the names were mixed up in the "blocks"/packaging. I had to open the brackets and sort everything out. I had ordered for 3 children and only received two notebooks. Each name should have its own packaging. I have never experienced anything like this with any other company. Therefore, point deduction. The quality of the stickers is fine.
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Response from Petit-Fernand
Good day, Jennifer,
According to our standard procedure, only predefined packs are printed on separate sheets. Unless a special request was indicated with your order, we have not received any note that special care is required when printing your labels. We would also like to ask you to consider the ecological impact: Printing individual labels on three separate sheets leads to an additional consumption of paper and cardboard, which is significantly higher than that of the packs we offer. In the interest of waste reduction and environmental protection, we limit the amount of paper used, except for predefined packs.
However, we are pleased that you like the quality!
Customer Service EsIstMeins
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Fabienne E.
Rating: 3 out of 5
following a purchase from 03/08/2025
I placed an order for which part is not compliant. I ordered a stamp to be engraved with lowercase for the first name and uppercase for the last name. I received everything written in uppercase. Customer service is unable to change the font, so I had to resign myself to accept the order as it is. I am obviously disappointed knowing that the stamp costs €30.
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Response from Petit-Fernand
Hello Fabienne,
Thank you for taking the time to share your feedback. We are sorry to hear that your order does not meet your expectations, particularly regarding the font you chose.
Your feedback is valuable, and we will look into this situation to improve our service.
Have a nice day,
Camille C-MonEtiquette
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Aurelie L.
Rating: 3 out of 5
following a purchase from 07/08/2025
Water bottle ordered less than two months ago and the printing came off. I had bought it for my son's return to school, I had to buy another one elsewhere because several letters came off even though he only used it 3 times. However, the clothing labels are good.
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Response from Petit-Fernand
Hello Aurélie,
Thank you for taking the time to share your experience with us. We are sorry to hear that the personalization of your water bottle did not hold up, despite limited use. Your feedback is valuable and helps us improve our products. We are glad that the clothing labels met your satisfaction.
We hope that the solution provided by our customer service is satisfactory for you.
Have a nice day,
Camille C-MonEtiquette
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Priscillia C.
Rating: 3 out of 5
following a purchase from 02/08/2025
Some labels in my "kindergarten" pack are pixelated ... It does not hinder usage but the result is not clear
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Response from Petit-Fernand
Hello Priscillia,
Thank you for your feedback regarding the labels in your "kindergarten" pack. We are sorry to hear that they have a pixelated appearance. Your comment is valuable and we will examine it closely to improve the quality of our products.
We invite you to contact us so that we can assist you.
Have a nice day,
Camille C-MonEtiquette
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Diacon D.
Rating: 1 out of 5
following a purchase from 28/07/2025
I bought a water bottle for my daughter, it lasted 2 weeks before the lid broke, they need to improve the type of plastic they use. It's not a coincidence, because we bought 4 in the same period, 3 broke in the same way, 1 remained intact, but I don't know for how long at this point...
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Response from Petit-Fernand
Good morning Diana,
Thank you for your feedback. We are sorry to hear that the water bottles did not meet your expectations. Our goal is to ensure high-quality products, and we are committed to constantly improving. We invite you to contact us directly to find a solution.
Best regards,
Giulia Petit-Fernand
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Marine C.
Rating: 3 out of 5
following a purchase from 07/08/2025
The labels do not stick properly
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Response from Petit-Fernand
Hello Marine,
Thank you for your feedback and we are sorry to hear that the labels do not meet your expectations in terms of adhesion. Your opinion is valuable and will help us improve the quality of our products.
We have just contacted you to propose a suitable solution.
Have a nice day,
Camille C-MonEtiquette
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Louise M.
Rating: 3 out of 5
following a purchase from 06/08/2025
An printing error made on a sheet of 10 labels in the kindergarten pack that I ordered! Another name appears on it! The labels are therefore unusable.
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Response from Petit-Fernand
Hello Louise,
Thank you for your feedback and we are sincerely sorry to learn about this printing error on your order. We understand that this can be frustrating, and we have just contacted you to assist you.
Your satisfaction is our priority.
Have a nice day,
Camille C-MonEtiquette
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Manuela A.
Rating: 3 out of 5
following a purchase from 27/07/2025
Unfortunately, this time the chamber was set incorrectly so that individual stickers cannot be used.
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Response from Petit-Fernand
Good day,
we have just solved the problem and suggested a solution to you via email.
Have a nice day!
Customer service EsIstMeins
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JESSICA M.
Rating: 3 out of 5
following a purchase from 06/08/2025
The labels are great, I have been ordering them for 6 years, nothing to say, but for the first time I ordered the bag with the first name for the start of the school year in small section, I find it too small and the same for the writings of the first name and last name for the price, they could have made it bigger...
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Response from Petit-Fernand
Hello Jessica,
We sincerely thank you for your loyalty and constructive feedback. We are delighted that you appreciate our labels, and we take your comments regarding the size of the bag and writings into account. Your opinion is valuable to help us improve our products.
Have a nice day,
Camille C-MonEtiquette
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Laurianne V.
Rating: 3 out of 5
following a purchase from 05/08/2025
The snack box I ordered is not great, the customization on it is a poorly stuck film. The customer service, however very efficient, sent me another box but it was also poorly stuck. I now have two boxes, so the customization is not up to what one can expect from French manufacturing. The 3 stars are for customer service and delivery speed.
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Response from Petit-Fernand
Hello Laurianne,
Thank you for your constructive feedback. We are sorry to learn that the quality of the customization of your snack boxes did not meet your expectations. Your satisfaction is important to us, and we take your comments very seriously. We will review our manufacturing process to ensure better quality in the future.
We also thank you for your appreciation of customer service and delivery speed. Please do not hesitate to contact us if you have any other suggestions or concerns.
Have a nice day,
Camille C-MonEtiquette
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Elodie A.
Rating: 1 out of 5
following a purchase from 05/08/2025
I am not happy unlike the labels I had bought previously. The ones I received require an iron to stick them on, whereas this was not specified at all in the description. I have better things to do; I simply wanted labels to stick on. Moreover, with the iron, the labels are impossible to remove, so I won't be able to resell my children's clothes as I used to... a waste of time and money. I am not happy at all.
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Response from Petit-Fernand
Hello Elodie,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our labels did not meet your expectations. Your feedback is valuable, and we will look into the clarity of our descriptions to avoid this type of inconvenience in the future.
I have sent you an email directly to propose a solution.
Best regards,
Alice C-Monetiquette
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Gillian R.
Rating: 1 out of 5
following a purchase from 26/07/2025
These Do not Work! After one was they fall off not Worth the money
Response from Petit-Fernand
Dear Gillian,
Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels.
This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.
Thank you again for bringing this to our attention.
Kind regards,
Giulia – Petit-Fernand
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