Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I ordered and I did not receive my order I had to send you an email but it took 15 days for me to be able to say that I had not received it before you sent me one and therefore no use because it arrived much too late.
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Response from Petit-Fernand
Hello Laurence, We are very sorry for the delay in your order. We have sent you an email to help you. Have a nice day!
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Lejola
Rating: 1 out of 5
Unfortunately, the drinking bottle always leaks when it contains mineral water. My little one, aged 5, can't close the lunch box herself. That's a shame. I also think there are too many individual compartments. One compartment would be enough. Because you can't leave one out, otherwise the bread flies around in the tin. And so you always have to wash everything. The stickers for the clothes are great and hold well.
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Response from Petit-Fernand
We are sorry to hear that you have had an unpleasant experience. Can you please contact our customer service with more details for the replacement?
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Sabrina Rossel
Rating: 1 out of 5
All the glued labels came off almost immediately?
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Response from Petit-Fernand
Hi Sabrina, Sorry to read this. We have just sent you an email to help you :) Have a nice day
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Anouka
Rating: 3 out of 5
The parcel has not yet arrived... I placed the order 23 days ago! It was for a birthday. I'm disappointed because delivery costs 6 euros, but it's incredibly slow. It's true that it's in a French overseas department, but in that case, it should be specified on the site that the delivery time is very long: I wouldn't have made that choice. I probably wouldn't do it again.
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Response from Petit-Fernand
Hello Eloïse, We are sorry to read that your order has been delayed. We have just contacted you by email to help you. Have a nice day!
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Sandra Bastardo Toquero
Rating: 1 out of 5
The order never arrived. It was for a children's trip and I had to find another last minute solution.
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Response from Petit-Fernand
We apologize again for this incident Sandra, Have a nice day.
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Emmanuelle J.
Rating: 3 out of 5
The site is beautiful... but not always very clear. There are a lot of products on offer and it's a bit confusing... I made a mistake ordering stick-on labels for clothes when in fact I wanted iron-on labels .
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Response from Petit-Fernand
Hello, We're sorry to hear that you had problems confirming your order. We offer the possibility to see the labels on the summary page before payment. We produced and shipped the order as requested. Thank you for your understanding. Have a nice day Alessio
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Estelle Grischko
Rating: 1 out of 5
Labels that fall off after washing!
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Response from Petit-Fernand
Hello Estelle, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. We've sent you an e-mail on the subject to try and find a solution. Alessio
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Mme. Emilia G.
Rating: 3 out of 5
Self-adhesive labels don't stick to garment labels. Or disappear after the 1st wash. Thermo-adhesive labels are more effective
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Response from Petit-Fernand
Hello, We are taking note of your experience in order to provide a better service to our customers. We have also sent you an e-mail on this subject in order to find a solution. Have a nice day Alessio
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Elis
Rating: 1 out of 5
They are very nice but they never arrive on time and you have to claim them, it says that they arrive between 2 and 10 working days and here I have been waiting 16 and they have not arrived, it is not the first time I have had to claim for them to be sent to me because it seems that they are lost.
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Response from Petit-Fernand
Good morning Elisa, We are sorry to hear that you did not receive your order. We have sent you an email to find a solution. Good morning Alessio
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Cassandra Coliche
Rating: 1 out of 5
Design and delivery times respected but I am very disappointed with the quality of my order. More than half of my iron-on labels peeled off after the 2nd wash, despite following the instructions. Considering the price and my expectations, I'm very disappointed.
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Response from Petit-Fernand
Hello, we're sorry to hear that your order did not meet your expectations. We have sent you an e-mail to try and find a solution. Have a nice day Alessio
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Megane Krobb
Rating: 3 out of 5
By answering a questionnaire I got a 2 discount. But it was not deducted from my order.
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Response from Petit-Fernand
Hello, I'm sorry to hear that you were unable to take advantage of your promotion. I've sent you an e-mail with a new discount code Very nice day Alessio
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Marie Charon
Rating: 3 out of 5
The labels are plastic. I wanted cotton labels, maybe I misread the instructions?
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Response from Petit-Fernand
Hello Marie, we don't have cotton labels on our site. You could also see the details of the labels on the summary page before payment. We produced and shipped the order as requested. Thank you for your understanding, Very nice day, Alessio
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Cindy
Rating: 1 out of 5
The labels I ordered don't stick to the clothes at all. I'm very disappointed because I ordered these a few years ago for my son and everything was fine.
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Response from Petit-Fernand
We're sorry, but you may have received a defective batch. Could you please contact our customer service department with more details and photos?
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Diana Brunet
Rating: 1 out of 5
the labels came off the clothes after the first wash. Shoe markers don't seem very stable either. Also too many useless object labels. The truth for the price the quality is very poor!
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Response from Petit-Fernand
We're sorry, but you may have received a defective batch. Could you please contact our customer service department with more details and photos?
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Helene
Rating: 3 out of 5
I'm familiar with heat-sensitive labels, which are effective and very durable, but I have a problem with self-adhesive garment labels, which wash off very quickly and don't stand up to washing.
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Response from Petit-Fernand
We're sorry, but you may have received a defective lot. Could you please contact our customer service department with more details and photos for a replacement?
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Anna Sikanja
Rating: 1 out of 5
Hello, the labels came off in the first wash. The first purchase was perfect but the second was very disappointing.
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Response from Petit-Fernand
We are very sorry! Please contact our customer service department with the photos for a free replacement.
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Julie Wauters
Rating: 3 out of 5
I had ordered labels and a gourd I received only the gourd and after a refund request to customer service I received the refund of the labels.
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Response from Petit-Fernand
We are sorry that you have not received your order in full. We have refunded the items you did not receive as requested. Is there anything else we can do for you?
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Celia González Fuentes
Rating: 1 out of 5
I have not received anything. It seems like a scam to me.
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Response from Petit-Fernand
I have sent you an email to verify that the address you entered when placing the order is correct. I remain at your disposal and wish you a good day. Alessio
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Jennifer Miskakah
Rating: 1 out of 5
Received with wrong name written on it. I had to use this label quickly so I called your customer service and they were unable to find another solution for me, telling me, well, we sent the package, but it was a mistake on your part. You should have sent the package by express parcel delivery and not by normal parcel delivery.
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Response from Petit-Fernand
We are sorry that you received the wrong labels in the first place. We did indeed reship the correct order to you immediately with priority mail and confirmed it by e-mail.
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Stéphanie M
Rating: 3 out of 5
A little disappointed that there are no longer any transparent labels to stick on the tags that go into the shoes to protect them.
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Response from Petit-Fernand
Sorry if some products are no longer available. Changes have been made due to order volume and customer interest in other products.
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Lauriane
Rating: 3 out of 5
I placed an order because my children went on a seaside trip. When I came back to wash the clothes, most of the labels had come off and were stuck on the drum of the machine.
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Response from Petit-Fernand
We apologize for the inconvenience. If all instructions have been followed correctly, please contact our customer service department for a replacement.
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Cristina
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hi Christina, we are so sorry! The order was shipped at the end of March. I am sending you an email to help you.
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Sofia C.
Rating: 3 out of 5
I could not pay with my card (Hype), but it was not a bank problem. I couldn't quite figure out why. Otherwise, the order arrived quickly and very good quality labels :)
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Response from Petit-Fernand
Good morning, we are sorry to hear that you are experiencing problems with your payment. It is abba stanza rare, sometimes it may simply be due to the browsing browser or device used. We thank you for your commprehension and wish you ua good day ? Alessio
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Miss L.
Rating: 1 out of 5
Commande non reçue J'ai deja contacter le service client / vérifier mon adresse également Pas recu de réponse du service client à ce jour
Response from Petit-Fernand
Pouvez-vous contacter notre service clientèle pour confirmer votre adresse et nous vous renverrons les étiquettes à nos frais ?
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Mélissa Lemarié
Rating: 1 out of 5
Address error? I never received my order. It was supposed to be returned but never was! Very disappointed
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Response from Petit-Fernand
Hi Mélissa, Sorry to read that your order has not arrived. We have just contacted you to help you. Have a nice day!
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Christèle Wyseur
Rating: 1 out of 5
Hello. My order went to the wrong address and I haven't heard from them since. This is not serious. I'm disappointed
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Response from Petit-Fernand
Hello Christèle, We have sent you a message to help you, Have a nice day
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Anne Meseguer
Rating: 1 out of 5
I had to sew all the labels back on. They won't stay on.
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Response from Petit-Fernand
Hello Anne, I'm sorry to hear that. A short message has been sent to you to help you as soon as possible. Have a nice day!
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Luana
Rating: 1 out of 5
Poor product
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Response from Petit-Fernand
Hello Luana, We are sorry the order did not meet your expectations. However, coto that you sent us a message two weeks ago, which was followed by our response in which we asked you for photos to verify the problem and find a solution. We look forward to your riscotro A good day ? Alessio
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Laila
Rating: 1 out of 5
It's good, but doesn't stick well enough to clothes or other objects.
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Response from Petit-Fernand
Hello Laila, We're sorry to read this. We have contacted you by email to help you find a solution. Have a nice day!
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Amandine Dijoux-Therme
Rating: 3 out of 5
Perfect adhesive labels for objects: resistant to various hand washes and dishwashers. Iron-on labels peel off more than half the time. Suitable for ironing and smoothing. On ironed clothes, not ironed. On cotton, on clothing labels. Very disappointed by these labels. I don't know how to get them to stay on without having to spend all day on them. Very nice design and fast delivery.
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Response from Petit-Fernand
Hello Amandine, We have just contacted you by email to help you find a solution together. Have a nice day :)
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Najla El Hachem
Rating: 3 out of 5
Several options can be used to improve service quality
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Response from Petit-Fernand
Hello Najla , We have contacted you by email in order to better understand your request . Have a nice day :)
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Thierry R.
Rating: 3 out of 5
Order takes too long to arrive... the 48 hour delivery time is not respected and if you want something faster you have to pay excessively! Unfortunately, I don't recommend it.
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Response from Petit-Fernand
Thank you for your feedback! The price for 48-hour delivery is set by Chonopost, not by us. You can choose free delivery if you agree to wait for standard delivery. Have a nice day.
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Sandra Fernández
Rating: 3 out of 5
The protective film for the shoe labels was missing.
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Response from Petit-Fernand
Good afternoon Sandra, We have contacted you by email to help you, Have a nice day.
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Maria Laura Alves Moura
Rating: 1 out of 5
I haven't received my order
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Response from Petit-Fernand
We are sorry about the delivery problem and unfortunately we cannot influence La Poste. Please let us know if you have received your refund.
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Li
Rating: 3 out of 5
We used to receive the labels within 3 days, so I made an order for my son to have all his excrement nominated for his 5 day school trip. But I had to write everything down in marker because my order was not delivered after 7 days at home...if I had known....
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Response from Petit-Fernand
Hello , Thank you for your message and your interest in C-monEtiquette! All orders (unless otherwise specified on our site) are produced within 48 hours and then handed over to the postal services. Depending on the type of delivery chosen and the size of the order (parcel or envelope), delivery times may vary, but are generally between 2 and 6 working days. You can also opt for delivery with tracking number, or for faster delivery via Chronopost. You chose standard delivery and received your order within the normal delivery time. Have a nice day and see you soon! ?
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Joanna B.
Rating: 1 out of 5
Never received item
Response from Petit-Fernand
We are very sorry about this! Could you please get in touch with our customer service to confirm your address and we will happy to resent it on our cost?
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Kristina Gonzalez Fernandez
Rating: 1 out of 5
During the purchase process the payment is made with paypal but the company does not complete the purchase. An error appears on their website and the order is not registered but the amount is charged to paypal. Contact with the company which does not respond, because despite being a website no one works on weekends. Curiously after claiming in paypal I receive an email in which they inform me that I have the products in the cart and that if I want them to PAY AGAIN. A scam and a total lack of customer service. PayPal at the moment is not responsible and does not allow me to claim the amount. I will return the receipts and they will explain me where is the order number and the merchandise.
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Response from Petit-Fernand
Hi Kristina, I don't think we have understood each other, of course you are not going to pay twice. Can you give us the number of the order to find the payment and understand what happened ?
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Carolina
Rating: 3 out of 5
I have been ordering my children's labels from Petitfernand for years. For some time now I have seen that they have lost quality, the heat adhesive labels peel off easily. Even if you follow the instructions for use that come in the document. On the other hand, the object labels are going great.
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Response from Petit-Fernand
Good morning, I just sent you an email to help you. Have a nice day :)
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Anne-Lise Robin
Rating: 3 out of 5
I received the labels quickly and exactly as on the website! However, I stuck the labels on following the instructions and after 2 washes most of them had peeled off! My children are going to camp for 10 days and I'm afraid it won't last!
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Response from Petit-Fernand
Hello and sorry that the quality of our labels is not satisfactory for you! We've just sent you an e-mail to help you find a solution. Have a nice day!
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Vic
Rating: 3 out of 5
Really pretty, lovely choice of styles. About a quarter of my pack doesn't actually work that well unfortunately, the clothing labels have come off in the wash. The item labels on plastic bottles seem to work much better. I'd probably look around for another brand for the clothing labels next time.
Response from Petit-Fernand
Dear Vic, I am sorry to hear about the bad quality of the labels. Please contact our customer service with the photo of the problem for free replacement!
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