The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, we don't speak Dutch but we just sent you an email to answer your request
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Laurence
Rating: 3 out of 5
Self-adhesive labels are difficult to remove from the paper backing (poor die-cutting). And when trying to do so, the labels get damaged in the corners.
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Response from Petit-Fernand
Hello Laurence, We have just written to you via email to help you. Have a nice day!
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Jeremy Gachet
Rating: 3 out of 5
The labels themselves are really good. The biggest problem is the delivery time. On my first order I waited a month and a half, and on the second, I'm still waiting after more than 3 weeks.
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Response from Petit-Fernand
Hello Jérémy, Sorry for the delay. We have just sent you an email to help you.
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Jean S.
Rating: 1 out of 5
The labels have not arrived!!!
Response from Petit-Fernand
Dear Jean, we are sorry to hear that you still did not receive your order. I sent you an email in order to confirm your address and find a convenient solution. Alessio
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Anne Laure Dosse
Rating: 3 out of 5
Disappointed with the quality for the price, frankly... The paint is coming off and my son hasn't even had it a week.
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Response from Petit-Fernand
Hello Anne-Laure, We are very sorry to read this. Can you send us some photos via our contact form?
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Mme REGENT NATHALIE
Rating: 3 out of 5
Bjr, a little disappointed by the presentation of the product: the different sheets were very badly stapled and the sheets were very badly positioned.
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Response from Petit-Fernand
Hi Nathalie, Sorry to read this. We've sent you an e-mail about it so that we can help you quickly.
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Camille B.
Rating: 3 out of 5
Fast delivery, pretty colors but labels badly cut, very complicated to remove them from the paper!
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Response from Petit-Fernand
Hello Camille, We're very sorry about this quality problem. We have sent you an e-mail so that you can send us some photos. Have a nice day!
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Sabrina DAVID
Rating: 3 out of 5
Disappointed because the writing colors are not as requested
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Response from Petit-Fernand
Hello Sabrina, Sorry to read this. We've sent you an email so that you can share some photos with us so that we can understand your request and help you as soon as possible. Have a nice day :)
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Ana Comes
Rating: 1 out of 5
I placed an order that never arrived. Look at all the emails I have sent you for the order number 2000776053. You told me you were going to resend it to me but it never arrived either. I receive 2000642762. Att. Bea
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Response from Petit-Fernand
Hi Ana, We are sorry for what happened. With the order 2000812391 we have no attempt to contact you. Could you tell us when you contacted us and through which of our channels? The order was shipped to us on 7/02.
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ALICIA HIDALGO CABALLERO
Rating: 3 out of 5
The order took 20 days to arrive.
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Response from Petit-Fernand
Hello Alicia, we are sorry for the delay. We apologize for the inconvenience and wish you a happy day! Bea
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Alexandra B.
Rating: 3 out of 5
I received the stickers quite quickly but they weren't well cut so unfortunately not very usable in the end. That said, I used Le Petit Fernard stickies a few times in the past and usually they deliver great products.
Response from Petit-Fernand
Hi Alexandra, we are sorry to hear about your problem with the labels. Could you please contact our customer service with the picture of the damaged product for the replacement?
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Elena Velázquez
Rating: 1 out of 5
After almost a month I have not received my order number 2000811205, is this normal?
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Response from Petit-Fernand
Hello Elena, We have received your message, and we are waiting for our carrier. We are sorry for the delay
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Casilda Garcia
Rating: 1 out of 5
I don't know what happened with this order, hot melt sticker that I put on that falls off. I am quite upset. It has never happened to me on all the fabrics I put on.
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Response from Petit-Fernand
Hello Casilda, I am really sorry for what happened. I confirm that it is not normal for this to happen. I have just sent you an email to understand the problem and to be able to quickly provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
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Ao
Rating: 1 out of 5
They have not worked well for me. They peel off in the wash
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Response from Petit-Fernand
Good morning Amaya, I am sorry to hear that you have had problems with the labels. It is not normal for them to peel off. I just sent you an email, I am waiting for you and I wish you a good weekend! Bea
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Flaminia M.
Rating: 1 out of 5
The order did not arrive and you never responded to my emails.
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Response from Petit-Fernand
We regret that you have not yet received your order. We have proceeded to send you an email to ask you to confirm the address and make sure we can find a solution. Looking forward to Sue Have a good day ?
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Elisabeth Krier
Rating: 3 out of 5
Very nice labels but I made a mistake I ordered a double and when I wanted to cancel it was impossible I'm a little disappointed with the SAV especially that I wanted to cancel 10 minutes after my order as soon as I realized ... It's not very correct I think!
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Response from Petit-Fernand
Hello Elisabeth, I've just sent you an e-mail so that we can better understand the problem and provide you with a solution as soon as possible. I look forward to hearing from you. Have a nice day! Bea
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Diandra Liberi
Rating: 1 out of 5
Delivery really too long, I still haven't received what I ordered almost 3 weeks ago.
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Response from Petit-Fernand
Hi Diandra, I'm sorry you didn't receive your order, which was shipped on February 9. I've just sent you an e-mail to check that the address you gave when you placed your order was correct. I look forward to hearing from you and wish you a wonderful day! Bea
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Chachou
Rating: 3 out of 5
iron-on labels peel off after a few washes, disappointed with the item sticky labels also peel off after a few uses
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Response from Petit-Fernand
Hello Charlotte, thank you for your feedback. I can confirm that this is not normal. I've just sent you an e-mail. I look forward to hearing from you, and wish you a wonderful day! Bea
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nicolas tourette
Rating: 1 out of 5
I'm sorry and it's very problematic for us, but your labels don't stick, and we find labels in the washing machine, even though we only wash at 30 degrees.
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Response from Petit-Fernand
Hello Nicolas, I'm really sorry to read this! I've just sent you an e-mail. It's not normal for this to happen. I look forward to hearing from you, and wish you a wonderful day! Bea
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Madame LOETIZIA POULLAIN
Rating: 1 out of 5
Disappointed, the iron-on labels do not stick well and peel off completely after the 1st wash.
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Response from Petit-Fernand
Hello Loetizia, I can confirm that this is not normal. I've just sent you an e-mail and I look forward to hearing from you. Have a nice day! Bea
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CLAIRE GUILLAUME
Rating: 3 out of 5
Customer for several years fast delivery, legible writing and attractive prices however I am disappointed with the quality of my last order they do not stick properly come off easily even without washing...
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Response from Petit-Fernand
Hi Claire, I'm really sorry you're having trouble with our labels. I've just sent you an email to try and understand the problem. I look forward to hearing from you and wish you a wonderful day! Bea
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Mara Sainz de Rozas
Rating: 3 out of 5
They have not worked as expected, they have peeled off after a couple of uses.
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Response from Petit-Fernand
Hi Mara, I am sorry to hear that you have had difficulties with the labels. I confirm that it is not normal for this to happen. I have just sent you an email. I look forward to hearing from you and wish you a good day! Bea
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Sandra Arenas Jimenez
Rating: 1 out of 5
I bought stickers for my baby's clothes and after following all the steps (ironing without steam, no dragging, waiting to wash the clothes, etc) the stickers are peeling off, all of them, from the clothes. I find them in the washing machine. The experience is dire and I would not buy them again. Not one, but all of them have come off on plain cotton clothing which is the most recommended. Super disappointed.
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Response from Petit-Fernand
Hi Sandra, I am very sorry for what happened. I just sent you an email. I look forward to hearing from you and wish you a happy day! Bea
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Lorena Esteban
Rating: 1 out of 5
I did not receive the order, and it was placed 19 days ago. Poor treatment
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Response from Petit-Fernand
Hi Lorena, I am very sorry that you did not receive your order. I just sent you an email to confirm to understand the problem and be able to bring you a solution as soon as possible. I look forward to hearing from you and wish you a happy day! Bea
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Iannello Simone
Rating: 3 out of 5
some labels don't fit properly
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Response from Petit-Fernand
I'm sorry you've had problems with our labels. Please write to us at [email protected] and send us photos of the labels coming off or, failing that, photos of where they were applied. I will then be able to provide you with a solution as soon as possible. In the meantime, have a wonderful day! Bea
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Ophelie Bertrand
Rating: 1 out of 5
I'm disappointed with the range of labels I've chosen, as they peel right off after the 1st wash at 40.
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Response from Petit-Fernand
I'm sorry you've had problems with our labels. Please write to us at [email protected] and send us photos of the labels coming off or, failing that, photos of where they were applied. I will then be able to provide you with a solution as soon as possible. In the meantime, have a wonderful day! Bea
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Patricia Gómez
Rating: 1 out of 5
There is no way that thermal labels last even 72h on clothes. It can not be put on elastic, or polar, or anything, then ... is indicated for baby clothes how is it? (Because all baby clothes are like that). It is my second order (I wanted to see that it was not a bad throw). And nothing. And obviously I followed the instructions to the letter. I am very unhappy.
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Response from Petit-Fernand
Hi Patricia, thank you for your message. I am very sorry for what happened. I have just sent you an email, I am waiting to provide you with a solution as soon as possible! Best regards, Bea
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lg
Rating: 1 out of 5
I am very sad to write this, but the last package of labels has not been what I expected. I bought a nursery and birth package for my son and out of the first 5 heat adhesive labels I used, already 5 of them after the first wash have come off the clothes (some partially and some completely).
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Response from Petit-Fernand
Hi Lucia, I am very sorry for what happened. I just sent you a message by mail to understand the problem and quickly bring you a solution! I am waiting for you and I wish you a happy day! Bea
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Marie-Dominique zidoR
Rating: 1 out of 5
It doesn't stick very well to clothes, let alone in the wash.
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Response from Petit-Fernand
Hello Marie-Dominique, thank you for your feedback. I'm sorry you're having trouble with our labels. I've just sent you an e-mail to find out what the problem is so that we can get back to you as soon as possible. We look forward to hearing from you. Have a lovely day! Bea
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delph u
Rating: 1 out of 5
I bought 3 gourds for each of my children in April 2021... they use it for school. I have no complaints about the bottle itself. However, the quality of the stoppers is deplorable. I'm on my 3rd set of stoppers (9 stoppers bought for 3 bottles), and they break at the slightest impact. The broken plastic is then sharp and no longer protects the sports cap... a shame for a product intended for children.
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Response from Petit-Fernand
Hello, thank you for your feedback. I'm sorry that you had difficulties with our products and that the caps did not meet your expectations. We take note of your comment and will do our best to offer the best quality to our customers! Have a nice day!
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Daniela
Rating: 1 out of 5
Too bad!!! I have always ordered and it has always gone well.... the product is of excellent quality, the labels are well made, tested in the dishwasher, washing machine, etc... and in fact they are still there... this time the disappointment is for the delivery, order placed on January 6, and still not arrived, probably problems on the delivery, but I am not given any update.... I still spent money on an order that: WILL ARRIVE?!!!
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Response from Petit-Fernand
Good morning Daniela, unfortunately you entered an incomplete address when you placed your order, which is probably why you did not receive it. Despite the fact that the error is not our fault, I have contacted you to find a solution to the inconvenience. Have a good day ? Alessio
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Bérengère Beltri
Rating: 3 out of 5
The problem is not c-monetiquette is the post I ordered on 26/01 and received my order on 10/02!
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Response from Petit-Fernand
Hello Berengaria, thank you for your feedback. I'm sorry that you received your order so late. We are sincerely sorry for this delivery anomaly by the postal services. The whole team wishes you a wonderful day!
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Iva
Rating: 1 out of 5
I haven't received my order and have no shipping updates.
Response from Petit-Fernand
Dear Iva, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm to the customer service that the address you gave when you placed your order is correct? We will remanufacture and send your labels on our cost to the confirmed address.
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Debora Duarte junceiro
Rating: 1 out of 5
Still not received
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Response from Petit-Fernand
Hello Debora, thank you for your feedback. I can confirm that your order was refunded on February 11. Have a nice day! Bea
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Michelle B.
Rating: 1 out of 5
I still haven't received my order, very disappointed
Response from Petit-Fernand
Hi Michelle, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on the 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm wih our customer service that the address you gave when you placed your order is?
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Leïla Debiesse
Rating: 1 out of 5
I still haven't received my order, after several weeks, so it's too late! Leïla Debiesse
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Response from Petit-Fernand
Hello Leïla, I've just sent you an email to check the delivery address. Looking forward to hearing from you, I wish you a great start to the week! Bea
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CloMart
Rating: 1 out of 5
I bought two personalized water bottles. For one of them I had to change the cap, which was cracked. The caps are unsuitable for children. It's impossible to open or close them. Today my children have bottles with the cap still open. It's very disappointing for a product at this price!
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Response from Petit-Fernand
Hello, thank you for your feedback. I'm very sorry that you've had problems with the caps on our water bottles. I invite you to write to us at [email protected] so that we can understand the problem and provide you with a quick solution. I look forward to hearing from you and wish you a pleasant day! Bea
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Maurizio P.
Rating: 3 out of 5
Great site, packaging and instructions. unfortunately, however, half of the labels came off in the first wash.
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Response from Petit-Fernand
Good morning Maurizio, we are sorry to hear that our order did not meet your expectations. It is probably a defective batch, I have sent you an email in order to find a suitable solution. Have a nice day ? Alessio
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MONICA
Rating: 1 out of 5
Although there has been some difficulty in communication, they wrote to me to solve a problem with the shipment. I hope that the product will now arrive. Thank you!
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Response from Petit-Fernand
Hello Monica, thank you for your message. I am sorry that you did not receive your order. Yesterday I asked you if you would like to keep the same address for the new shipment. Without a reply from your side unfortunately we can't do anything. I am waiting and I wish you a good day! Bea
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Becky
Rating: 3 out of 5
Not what expected at all. For the price you pay they are tiny. They seem pretty sticky but have only been on things a few days & not washed yet. Don't believe they are value for money, very disappointed
Response from Petit-Fernand
Dear Becky, we display the measurements on the website for everyone to know the actual size. All labels are machine washable at up to 60° and dryer safe if the instruction is followed correctly. Did you receive anything different from what you have ordered?
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