Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 900 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1 and 3 stars

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E
Elodie L.
Rating: 3 out of 5
following a purchase from 09/07/2025
Late delivery, a bit disappointed with the adherence, on the cap and backpack. Otherwise, very nice print.
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Noëlla L.
Rating: 3 out of 5
following a purchase from 08/07/2025
Nothing to complain about the labels. I wanted to order a personalized tasting box and I am disappointed. The design is actually a poorly stuck sticker with bubbles. Disappointing for the price of the tasting box.
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Response from Petit-Fernand
Hello Noëlla,
Thank you for your feedback.
I am sincerely sorry to see that the box you received does not fully satisfy you. I will contact you to provide a solution.
Have a nice day,
Elise, C-MonEtiquette
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Stéphanie L.
Rating: 3 out of 5
following a purchase from 07/07/2025
Too expensive for the few labels received... The quality seems to be there, however.
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Response from Petit-Fernand
Hello Stéphanie,

Thank you for your feedback.
We understand your comment about the price — quality and customization are at the heart of our products.
Glad you noted that!

Have a great day,
Chiara – C-MonEtiquette
C
Constance C.
Rating: 3 out of 5
following a purchase from 07/07/2025
Good product but expensive, it can double the price of the labeled material for a pencil, for example.
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Response from Petit-Fernand
Hello Constance,

Thank you for your feedback.
We understand your remark. Our prices reflect real quality work, made to last.
Glad that you like the product nonetheless.

Have a very good day,
Chiara – C-MonEtiquette
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sophie C.
Rating: 1 out of 5
following a purchase from 01/07/2025
Very disappointed. I ordered labels with Chronopost delivery for a quick goal and use. I paid a high price for delivery which made me lose 48 hours and there is a missing series of labels in the package.
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Response from Petit-Fernand
Hello Sophie,

We are truly sorry for this bad experience.
We have just contacted you by email to resolve this as quickly as possible.
Thank you for getting back to us so we can assist you promptly.

Best regards,
Chiara – C-MonEtiquette
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Pirovano S.
Rating: 1 out of 5
following a purchase from 25/06/2025
I did not receive the order. Now I don't care anymore. I would like a refund!
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Response from Petit-Fernand
Good morning Stefania, we are very sorry.
We have not received any complaint from you. We will therefore contact you directly.

Have a nice day,
Chiara, Petit-Fernand
A
Agnes D.
Rating: 3 out of 5
following a purchase from 26/06/2025
This time we ordered stickers for various items like clothing, shoes & objects. Everything is good here. Sensibly compiled in the small booklets and just as hoped. We also ordered 2 drinking glasses with straws. They turned out very, very nice and our children love them. Unfortunately, our daughter's drinking glass started to rust on the thread from the outside after just 1 week. That's really a shame. We will try to make a complaint and hope for the best. The other bottle did not have this issue. Maybe just a "Monday product".
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Response from Petit-Fernand
Good day Agnes,
Thank you very much for your review. I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to get more information about it.
Have a nice day,
Customer Service EsIstMeins
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Lauriane B.
Rating: 1 out of 5
following a purchase from 05/07/2025
I have been used to taking them for my daughter for 3 years, everything went well. But this time I also took some for my son, so 2 different packs, they mixed everything up, it doesn't look clean or professional at all, I have one pack full and a second with barely 4 pages! Now I have to flip through to find my daughter's or my son's labels. One pack each would have been perfect. Especially for 30 euros PER pack
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Response from Petit-Fernand
Hello Lauriane,

I am really sorry that your labels arrived mixed up in your notebooks.
Our customer service has just contacted you to help you.

Have a nice day,
Camille C-MonEtiquette
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Lo Giudice R.
Rating: 1 out of 5
following a purchase from 06/06/2025
I did not receive the package
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Response from Petit-Fernand
Good morning Roberta, I am sorry for what happened, I will contact you shortly to help you. Chiara, Petit-Fernand
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Audrey L.
Rating: 1 out of 5
following a purchase from 03/07/2025
First time I am disappointed. Envelope too small and half open, so the notebooks are damaged. Fortunately, the labels are fine.
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Response from Petit-Fernand
Hello Audrey,

We are truly sorry to hear about this inconvenience.
We have just contacted you by email to find a solution together.
Thank you for your loyalty and see you soon!

Best regards,
Chiara – C-MonEtiquette
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Estela L.
Rating: 1 out of 5
following a purchase from 25/06/2025
Hello! I have been buying for several years on the website and I think this will be my last purchase. They started changing the shipping method, something I didn't like because before they left the labels in the mailbox and didn't charge shipping fees, which was very convenient. At home, we work and this way we didn't have to keep an eye on the labels, but now they don't leave them in the mailbox, we have to pay attention to the messenger and on top of that, we have to pay shipping fees... we're going backwards! Another issue is the quality of the labels, at least the thermal adhesive ones that I buy, has worsened a bit; in fact, it is common for them to peel off a bit with the first wash, this was not the case before. I actually worked for many years in a residence for dependent elderly people and those were the labels I recommended to the families of the residents, but now I wouldn't think of doing that. Lastly, the last straw is that in my last order I saw that they have now increased the minimum number of labels to order; it used to be 10 and they had an affordable price, now they have raised it to 30. It seems like a rip-off to me because when you add the shipping costs and the minimum order, it makes it quite expensive compared to not so long ago. The truth is that I am very disappointed with the brand and how poorly they are treating buyers like me who have been trusting them for several years.
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Response from Petit-Fernand
Hello Estela,

First of all, I want to tell you that there are two types of shipments to Spain. The first is home delivery with tracking and the second is to a pickup point. We had to change and propose one with tracking to ensure that the orders would arrive better.

I have sent you an email to inform you that we are going to resend the complete order.
All the labels for the clothing withstand washes.

Have a good day.
Sandra from Petit-Fernand
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Amandine D.
Rating: 3 out of 5
following a purchase from 04/07/2025
Object labels way too big
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Response from Petit-Fernand
Hello Amandine,

We are sorry to learn that the object labels you ordered are too big for the use you intend to make of them.
For your information, different sizes are available on our site. You can access them by selecting "shape" on our customizer

Have a nice day,
Camille C-MonEtiquette
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Philippine P.
Rating: 3 out of 5
following a purchase from 05/07/2025
Quite disappointed with the iron-on labels... They tear and crack when the iron is placed on them... It was the first time but I much prefer the adhesive ones
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Response from Petit-Fernand
Hello Philippine,

Thank you for sharing your opinion.

I am sincerely sorry to learn about this issue regarding your iron-on labels.
To assist you, I have just contacted you by email

Have a nice day,
Camille C-MonEtiquette
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Lucie B.
Rating: 3 out of 5
following a purchase from 03/07/2025
Very satisfied with my children's labels, however, those for my wedding are not centered at all, I am disappointed with these...
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Response from Petit-Fernand
Hello Lucie,

Thank you for sharing your feedback!

I am delighted that the labels for your children please you. However, I am sincerely sorry to hear that the labels for your wedding are not well-centered...
To assist you, I have just contacted you by email.

Have a nice day,
Camille C-MonEtiquette
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Julie G.
Rating: 3 out of 5
following a purchase from 03/07/2025
I am a bit disappointed with my order. I placed two orders thinking I had made a mistake with the size of the labels, as I wanted thinner labels for the pens. Upon receiving the second order, identical to the first, I realized that in reality, there is only one label format for the items. However, on the site, the mention "pen" does appear, which suggests that there is an appropriate format. But when you click on it, it simply redirects to the classic labels, which are far too large for this type of use. I think it would be helpful to make this information clearer on the site to avoid this kind of confusion.
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Response from Petit-Fernand
Hello Julie,

Thank you for taking the time to share your feedback.

I am sorry to hear that the labels you received do not quite meet your expectations.
There are indeed several label formats for pencils. To select the different sizes, you can click on "shapes" and choose the size that best fits your pen or marker.

I have just forwarded your suggestion regarding highlighting this on our site to the relevant service. Your feedback is very important to us as it allows us to constantly improve.

Have a nice day,
Camille C-MonEtiquette
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Manon M.
Rating: 1 out of 5
following a purchase from 03/07/2025
Does not hold at all. First wash everything comes off even though it was well stuck. Very disappointing.
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Response from Petit-Fernand
Hello Manon,

I regret to read your review.
Our labels are designed to be resistant during washes. It is therefore unusual for them to peel off during the first wash.

To assist you better, our customer service has just contacted you.

Have a nice day,
Camille C-MonEtiquette
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Amelie R.
Rating: 1 out of 5
following a purchase from 03/07/2025
The received labels are not very well centered. Some peel off the pencils during use. I am disappointed with the value for money.
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Response from Petit-Fernand
Hello Amélie,

I am sorry to read your comment.
Our customer service has exchanged emails with you to assist you.

Have a nice day,
Camille C-MonEtiquette
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Marine F.
Rating: 1 out of 5
following a purchase from 02/07/2025
Stapled notebook on labels. Some have a hole
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Response from Petit-Fernand
Hello Marine,

I am sorry for this defect on your labels.
As agreed during our exchanges, replacement labels have been sent to you.

Have a nice day,
Camille C-MonEtiquette
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Amélie V.
Rating: 3 out of 5
following a purchase from 01/07/2025
Not the right format I wanted. Maybe I made a mistake.
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Response from Petit-Fernand
Hello Amélie,

We are sincerely sorry to read your message.
When placing your order, you can contact our customer service to confirm with our team the products you have selected.

Have a nice day,
Camille C-MonEtiquette
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Tatiana B.
Rating: 1 out of 5
following a purchase from 16/06/2025
Order never arrived!
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Response from Petit-Fernand
Good morning, we are sorry, we will contact you to assist you.
Chiara, Petit-Fernand
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Jennifer K.
Rating: 3 out of 5
following a purchase from 01/07/2025
I am moderately satisfied. I bought two water bottles for my children. The designs on them are actually stickers and not engravings. So I'm not sure they will last over time if we use them regularly. I find that it feels less qualitative…
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Response from Petit-Fernand
Hello Jennifer,

I assure you, the personalization on our water bottles is done by printing directly on the product. It is indeed not a sticker. The relief is due to our protective layer ensuring the quality of your personalization.

Our customer service is available if needed!

Have a nice day,
Camille C-MonEtiquette
B
Billi M.
Rating: 1 out of 5
following a purchase from 03/06/2025
Still not received my order nearly 5 weeks later
Response from Petit-Fernand
Hello Billi, I am really sorry for that. I will contact you shortly to help. Regards, Chiara, Petit-Fernand
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Olivia D.
Rating: 1 out of 5
following a purchase from 17/06/2025
Hello Madam, Sir, This is my second C-Monetiquette order, I was delighted the first time. This is not the case this time, the washable square labels for clothing are very difficult to detach from the backing, without damaging or even tearing them. There must have been a manufacturing defect with these, I would like to be able to replace them. Thank you, Best regards, Olivia de Laage
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Response from Petit-Fernand
Hello Olivia,

I am sorry to hear about this defect with your labels. Indeed, they should not be difficult to remove from your booklet.

I have therefore just contacted you by email to assist you.

Have a nice day,
A
Alexandra L.
Rating: 3 out of 5
following a purchase from 30/06/2025
I ordered labels and a water bottle that match the description, but I ordered a personalized bag size L in anticipation of putting my son's school things in it. You need to explain to me how this is a size L if I put a t-shirt and a pair of socks size 2 years, we are good!!!!
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Response from Petit-Fernand
Hello Alexandra,

Thank you for sharing your opinion.
I am sorry to see that the bag does not meet your expectations. We provide the actual sizes in the description of our products to give you a better idea of the final result.
I am sorry to see that this was not enough.

We remain available via our contact form if needed.

Have a nice day,
Camille C-MonEtiquette
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Helene T.
Rating: 3 out of 5
following a purchase from 29/06/2025
Barely washed with water without product or abrasive sponges since I use microfiber, some stickers have come off or faded. Moreover, there seems to have been a mistake regarding the color of a water bottle, that's too bad for me, but for the price, it doesn't justify anything. I wanted to switch from the brand Badabulle which is 0% quality for the price and I relied on your reviews... I am disappointed.
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Response from Petit-Fernand
Hello Helene,

I regret to read your message.
The personalization of our water bottles is done by printing and should therefore not come off like this.

To assist you, I have just contacted you.

Have a nice day,
Camille C-MonEtiquette
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Fouzia Z.
Rating: 3 out of 5
following a purchase from 29/06/2025
I did receive labels for school supplies for my older child but I received clothing labels for his little brother when I had ordered labels to stick on the school supplies for my 2 boys.
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Response from Petit-Fernand
Hello Fouzia,

Thank you for your comment.

I am sincerely sorry that your order does not fully satisfy you. However, we can see on your order invoice that it indeed contains labels for items but also for clothing.
You can also check your confirmation email on your side.

Our customer service is available to discuss with you if needed.

Have a nice day,
Camille C-MonEtiquette
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Sandy B.
Rating: 3 out of 5
following a purchase from 29/06/2025
I am mixed, I love this brand but I did not receive my entire order! When I call, I am told that the rest is coming, that it was shipped the same day and that I will have a tracking email... it's been several days and still nothing, no email, nothing at all...
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Response from Petit-Fernand
Hello Sandy,

Thank you for your loyalty!

I am sincerely sorry that your order was sent to you in two parts.
I just contacted you to ensure that your entire order has finally arrived at your home.

Have a nice day,
Camille C-MonEtiquette
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sylvie B.
Rating: 3 out of 5
following a purchase from 28/06/2025
Hello, this is the 2nd water bottle I have bought for my grandchildren.. the 1st one, the prints were engraved in the material and three years later, the prints are not altered. The cap was broken but the bottle is still useful. By the way, you have modified the opening which is very good. However, for this last purchase, the prints are glued on the bottle.. I doubt their longevity in use... As for my labels, I was expecting fabric labels.. but I must have misread the specifications.. thank you for your response.
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Response from Petit-Fernand
Hello Sylvie,

Thank you for taking the time to share your opinion.
Your feedback regarding our products is extremely important to us!
We can guarantee that the personalization of your water bottle is printed directly on it and is therefore very durable :)
As for your labels, you chose our adhesive labels for clothing. They apply to the existing labels on your clothing and are indeed not made of fabric.

Our customer service remains available to answer your questions via our contact form.

Have a nice day,
Camille C-MonEtiquette
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vanessa F.
Rating: 1 out of 5
following a purchase from 22/06/2025
Label that comes off after the first wash even before. A real disappointment
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Response from Petit-Fernand
Hello Vanessa,

We are sorry to read your comment.
Our labels for clothing are designed to withstand washing. We have just contacted you to find a solution for you.

Have a nice day,
Camille C-MonEtiquette
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Emilie P.
Rating: 3 out of 5
following a purchase from 24/06/2025
The labels peel off poorly, they tear when I try to peel them off their backing.... I did not have this issue with my previous orders...
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Response from Petit-Fernand
Hello Emilie,

I just sent you an email after reading your complaint.
Indeed, there was an anomaly, I assure you.
Everything is back to normal.
Thank you for alerting us :)
Have a nice summer to you and your little tribe.
Sandra C-MonEtiquette
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Maglie A.
Rating: 3 out of 5
following a purchase from 14/06/2025
The water bottles described should have a capacity of 450 ml, instead it says 350 ml on the bottom..what a shame
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Response from Petit-Fernand
Dear Annalisa,
The water bottle from your order is correctly 350 ml, as indicated on the bottom and on our website. Perhaps you are referring to the bottle with a straw, which has a capacity of 450 ml, but you ordered a different model.
Thank you for your understanding!
Chiara, Petit-Fernand
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Juana G.
Rating: 3 out of 5
following a purchase from 27/04/2025
On one bottle, the cap fell off after a few days, so that the needle is sticking out of the holder and the toddler can no longer use the bottle for safety reasons. On the second bottle, after about 2 months of use, the writing has peeled off (only hand washing, no machine). The product itself is nice, but the quality of the individual parts and the print leaves much to be desired.
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Response from Petit-Fernand
Good day Juana,
Thank you very much for your review. I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to offer you a solution.
Have a nice day,
Customer Service EsIstMeins
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Rachel M.
Rating: 1 out of 5
following a purchase from 13/06/2025
My first set of labels from 2023 are so much better than the set I just recently ordered. The new stickers are so hard to peel off from the booklet, when I do eventually get it off it’s usually crumpled up. Really disappointed
Response from Petit-Fernand
Dear Rachel,
We will contact you shortly via email to assist and resolve the issue.
Best regards,
Chiara, Petit-Fernand
M
M F.
Rating: 1 out of 5
following a purchase from 12/06/2025
The quality has worsened; the labels do not peel off...it's a shame because I have been a customer for five years and this time has been the ONLY one with such a bad experience. I don't know what happened but the quality has substantially declined. Thank you
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Response from Petit-Fernand
Hello M,

Thank you for your loyalty
We are sorry to hear that this time you are having difficulties peeling the labels from their backing.

To help you as best as possible, I have just contacted you

Have a nice day,
Camille Petit-Fernand
M
Marion C.
Rating: 1 out of 5
following a purchase from 17/06/2025
The labels do not peel off! They are poorly cut
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Response from Petit-Fernand
Hello Marion,

I am sincerely sorry to read your message.
This is a manufacturing anomaly, your labels should not be difficult to remove from their supports.
To help you, I have just contacted you

Have a nice day,
Camille C-MonEtiquette
M
Manon V.
Rating: 1 out of 5
following a purchase from 21/06/2025
Very disappointed... I bought a water bottle for my daughter, unfortunately she dropped it and the cap broke... it didn't even last a week...
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Response from Petit-Fernand
Hello Manon,

I am sincerely sorry to read that the cap of your bottle broke after the fall.
To allow you to fully enjoy your product, we have made the caps of our bottles available on our website as spare parts. You can find them in our "bottles" tab and then in the "bottle cap" category.

Have a nice day,
Camille C-MonEtiquette
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Nathalie L.
Rating: 1 out of 5
following a purchase from 17/06/2025
The pre-cutting was poorly done for my last order, difficult to peel them off
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Response from Petit-Fernand
Hello Nathalie,

I am sincerely sorry that your labels are difficult to remove from their supports. I have therefore contacted you to help you as best as I can with this anomaly.

Have a nice day,
Camille C-MonEtiquette
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Laetitia T.
Rating: 3 out of 5
following a purchase from 21/06/2025
The writing on the labels is 2 lines and really very small, almost unreadable while there is still space around the writings, it's a shame.
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Response from Petit-Fernand
Hello Laetitia,

Thank you for your feedback.

I am sincerely sorry that the labels you received do not fully satisfy you.
The font size indeed changes depending on the number of characters you add. I regret that your text is consequently smaller. This is also why we limit the number of characters on our products.
I have just forwarded your feedback to the relevant department so that it can be taken into account for future orders.

Have a nice day,
Camille C-MonEtiquette
K
Kirsty C.
Rating: 1 out of 5
following a purchase from 09/06/2025
The stickers se not pre cut very well making it hard to peel off, which causes the label to have torn or curled edge. Which means they won’t stick to the garment. Having to use scissors to cut the edges. Very disappointed at the previous ones I brought were wonderful.
Response from Petit-Fernand
Dear Kirsty,

Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels — especially as your previous experience was positive.

This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.

Thank you again for bringing this to our attention.

Kind regards,
Chiara – Petit-Fernand
C
clemence P.
Rating: 3 out of 5
following a purchase from 19/06/2025
The labels are really great, I order them every year... but the stamp is useless, despite its €30! It makes a big ink stain next to the first name...
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Response from Petit-Fernand
Hello Clémence,

Thank you for your trust.

I am sincerely sorry to read your feedback regarding our stamp.. This is one of our new products, so I have just contacted you by email to understand what happened.

Have a nice day,
Camille C-MonEtiquette