Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I did not like the print quality. Moreover, the name is too small.
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Response from Petit-Fernand
Hello Katherine,
We are sorry that your order does not bring you complete satisfaction
Our customer service is still available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
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Emilie G.
Rating: 1 out of 5
following a purchase from 13/07/2025
Label on the water bottles that peels off only after a few days of use... Too bad
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Response from Petit-Fernand
Hello Emilie,
We regret to read your message.
The personalization of your water bottles should not deteriorate like this. The quality of our products is indeed our priority!
Our customer service has just contacted you to assist you
Have a nice day,
Camille C-MonEtiquette
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Victoria W.
Rating: 1 out of 5
following a purchase from 04/07/2025
I not received them yet but it says I should of had them on the 18th of July I am still waiting.
Response from Petit-Fernand
Hi Victoria, I am so sorry for that. I will contact you by email to help.
Kind regards, Chiara, Petit-Fernand
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Audrey B.
Rating: 3 out of 5
following a purchase from 12/07/2025
Labels of lower quality than previous years. From the first wash, 4 labels found in the machine (despite washing 48 hours after applying the labels)
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Response from Petit-Fernand
Hello Audrey,
We are sincerely sorry that your labels have come off like this. Our products are designed to last over time. Therefore, our teams have just contacted you to assist you as best as possible.
Have a nice day,
Camille C-MonEtiquette
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Marjolene T.
Rating: 3 out of 5
following a purchase from 12/07/2025
The quality is not amazing...
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Response from Petit-Fernand
Hello Marjolene,
We are sincerely sorry that the quality of the products received does not meet your expectations.
Our customer service has just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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De Salvo A.
Rating: 1 out of 5
following a purchase from 01/07/2025
Good morning Alessia,
Thank you for contacting us.
We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what did not work, so we can assist you better.
If you would like to provide us with more details, we are fully available to resolve any potential issues.
Best regards,
Chiara – Petit-Fernand
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Response from Petit-Fernand
Good morning Alessia,
Thank you for contacting us.
We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what went wrong, so that we can assist you in the best way possible.
If you would like to provide us with more details, we are fully available to resolve any potential issues.
Best regards,
Chiara – Petit-Fernand
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Patricia B.
Rating: 1 out of 5
following a purchase from 10/07/2025
The stamp is really not great... I am very disappointed. The labels are the best and I regret not having made that choice.
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Response from Petit-Fernand
Hello Patricia,
We are sincerely sorry that our stamp does not meet your expectations.
Our customer service is available to hear your feedback which would help us improve.
Have a nice day,
Camille C-MonEtiquette
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Anaïs G.
Rating: 3 out of 5
following a purchase from 10/07/2025
The personalized green small cotton bag is also perfect. However, I absolutely do not recommend the stamp.
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Response from Petit-Fernand
Hello Anaïs,
Thank you very much for your feedback.
Regarding our ink stamp, your feedback is very important to us! We have therefore just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Fanny C.
Rating: 3 out of 5
following a purchase from 10/07/2025
Disappointed because the cutting of the labels cuts off a large part of the design... there is not much left in the end.
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Response from Petit-Fernand
Hello Fanny,
We are sincerely sorry to see that your order does not bring you complete satisfaction.
Our customer service remains available if needed.
Have a nice day,
Camille C-MonEtiquette
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Karine E.
Rating: 3 out of 5
following a purchase from 10/07/2025
I received the order and I am missing some items. I am a bit disappointed because I made a complaint and now I have to wait to receive it.
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Response from Petit-Fernand
Hello Karine,
We are sincerely sorry for this oversight that affected your order.
However, we hope that the products returned by our teams meet your expectations.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Sylvie M.
Rating: 3 out of 5
following a purchase from 10/07/2025
Disappointed with the water bottles, as soon as there was a small bump the decoration came off...
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Response from Petit-Fernand
Hello Sylvie,
We are sincerely sorry to read your message.
Our water bottles are designed to last over time. To assist you better, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
S
Santoro M.
Rating: 1 out of 5
following a purchase from 30/06/2025
A bent straw is not comfortable for a small child who splashes water all over themselves
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Response from Petit-Fernand
Good morning,
Thank you for your message and your feedback.
We are sorry to hear that the use of the foldable straw was not comfortable for your child. Indeed, as indicated on our website, our water bottle is recommended for children starting from 18 months, precisely because at a younger age it can be difficult to use independently without spilling water.
We remain available for any further information or advice on usage.
Best regards,
Chiara – Petit-Fernand
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Mia N.
Rating: 1 out of 5
following a purchase from 09/07/2025
I asked for very small labels for pencils and they are gigantic
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Response from Petit-Fernand
Hello Mia,
We are sorry that the labels you chose do not meet your expectations.
I see that you chose our pencil labels in 1 Line. If you want our smaller model, I recommend our "mini" labels.
Our customer service is available if needed.
Have a nice day,
Camille C-MonEtiquette
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Marine T.
Rating: 3 out of 5
following a purchase from 03/07/2025
No problem with the site and good communication regarding the order processing. I am a bit disappointed because the bottle has leaked several times, it needs to be held upright which is not easy with a baby.
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Response from Petit-Fernand
Hello Marine,
Thank you for your feedback!
Our bottle is indeed designed for vertical use. However, once closed, it does not leak anymore. If you notice any anomalies, I invite you to contact our customer service via our contact form.
Have a nice day,
Camille C-MonEtiquette
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Elodie L.
Rating: 3 out of 5
following a purchase from 09/07/2025
Late delivery, a bit disappointed with the adherence, on the cap and backpack. Otherwise, very nice print.
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Noëlla L.
Rating: 3 out of 5
following a purchase from 08/07/2025
Nothing to complain about the labels. I wanted to order a personalized tasting box and I am disappointed. The design is actually a poorly stuck sticker with bubbles. Disappointing for the price of the tasting box.
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Response from Petit-Fernand
Hello Noëlla,
Thank you for your feedback.
I am sincerely sorry to see that the box you received does not fully satisfy you. I will contact you to provide a solution.
Have a nice day,
Elise, C-MonEtiquette
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Stéphanie L.
Rating: 3 out of 5
following a purchase from 07/07/2025
Too expensive for the few labels received... The quality seems to be there, however.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for your feedback.
We understand your comment about the price — quality and customization are at the heart of our products.
Glad you noted that!
Have a great day,
Chiara – C-MonEtiquette
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Constance C.
Rating: 3 out of 5
following a purchase from 07/07/2025
Good product but expensive, it can double the price of the labeled material for a pencil, for example.
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Response from Petit-Fernand
Hello Constance,
Thank you for your feedback.
We understand your remark. Our prices reflect real quality work, made to last.
Glad that you like the product nonetheless.
Have a very good day,
Chiara – C-MonEtiquette
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Sophie C.
Rating: 1 out of 5
following a purchase from 01/07/2025
Very disappointed. I ordered labels with Chronopost delivery for a quick goal and use. I paid a high price for delivery which made me lose 48 hours and there is a missing series of labels in the package.
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Response from Petit-Fernand
Hello Sophie,
We are truly sorry for this bad experience.
We have just contacted you by email to resolve this as quickly as possible.
Thank you for getting back to us so we can assist you promptly.
Best regards,
Chiara – C-MonEtiquette
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Pirovano S.
Rating: 1 out of 5
following a purchase from 25/06/2025
I did not receive the order. Now I don't care anymore. I would like a refund!
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Response from Petit-Fernand
Good morning Stefania, we are very sorry.
We have not received any complaint from you. We will therefore contact you directly.
Have a nice day,
Chiara, Petit-Fernand
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Agnes D.
Rating: 3 out of 5
following a purchase from 26/06/2025
This time we ordered stickers for various items like clothing, shoes & objects. Everything is good here. Sensibly compiled in the small booklets and just as hoped. We also ordered 2 drinking glasses with straws. They turned out very, very nice and our children love them. Unfortunately, our daughter's drinking glass started to rust on the thread from the outside after just 1 week. That's really a shame. We will try to make a complaint and hope for the best. The other bottle did not have this issue. Maybe just a "Monday product".
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Response from Petit-Fernand
Good day Agnes,
Thank you very much for your review. I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to get more information about it.
Have a nice day,
Customer Service EsIstMeins
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Lauriane B.
Rating: 1 out of 5
following a purchase from 05/07/2025
I have been used to taking them for my daughter for 3 years, everything went well. But this time I also took some for my son, so 2 different packs, they mixed everything up, it doesn't look clean or professional at all, I have one pack full and a second with barely 4 pages! Now I have to flip through to find my daughter's or my son's labels. One pack each would have been perfect. Especially for 30 euros PER pack
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Response from Petit-Fernand
Hello Lauriane,
I am really sorry that your labels arrived mixed up in your notebooks.
Our customer service has just contacted you to help you.
Have a nice day,
Camille C-MonEtiquette
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Lo Giudice R.
Rating: 1 out of 5
following a purchase from 06/06/2025
I did not receive the package
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Response from Petit-Fernand
Good morning Roberta, I am sorry for what happened, I will contact you shortly to help you. Chiara, Petit-Fernand
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Audrey L.
Rating: 1 out of 5
following a purchase from 03/07/2025
First time I am disappointed. Envelope too small and half open, so the notebooks are damaged. Fortunately, the labels are fine.
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Response from Petit-Fernand
Hello Audrey,
We are truly sorry to hear about this inconvenience.
We have just contacted you by email to find a solution together.
Thank you for your loyalty and see you soon!
Best regards,
Chiara – C-MonEtiquette
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Estela L.
Rating: 1 out of 5
following a purchase from 25/06/2025
Hello! I have been buying for several years on the website and I think this will be my last purchase. They started changing the shipping method, something I didn't like because before they left the labels in the mailbox and didn't charge shipping fees, which was very convenient. At home, we work and this way we didn't have to keep an eye on the labels, but now they don't leave them in the mailbox, we have to pay attention to the messenger and on top of that, we have to pay shipping fees... we're going backwards! Another issue is the quality of the labels, at least the thermal adhesive ones that I buy, has worsened a bit; in fact, it is common for them to peel off a bit with the first wash, this was not the case before. I actually worked for many years in a residence for dependent elderly people and those were the labels I recommended to the families of the residents, but now I wouldn't think of doing that. Lastly, the last straw is that in my last order I saw that they have now increased the minimum number of labels to order; it used to be 10 and they had an affordable price, now they have raised it to 30. It seems like a rip-off to me because when you add the shipping costs and the minimum order, it makes it quite expensive compared to not so long ago. The truth is that I am very disappointed with the brand and how poorly they are treating buyers like me who have been trusting them for several years.
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Response from Petit-Fernand
Hello Estela,
First of all, I want to tell you that there are two types of shipments to Spain. The first is home delivery with tracking and the second is to a pickup point. We had to change and propose one with tracking to ensure that the orders would arrive better.
I have sent you an email to inform you that we are going to resend the complete order.
All the labels for the clothing withstand washes.
Have a good day.
Sandra from Petit-Fernand
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Amandine D.
Rating: 3 out of 5
following a purchase from 04/07/2025
Object labels way too big
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Response from Petit-Fernand
Hello Amandine,
We are sorry to learn that the object labels you ordered are too big for the use you intend to make of them.
For your information, different sizes are available on our site. You can access them by selecting "shape" on our customizer
Have a nice day,
Camille C-MonEtiquette
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Philippine P.
Rating: 3 out of 5
following a purchase from 05/07/2025
Quite disappointed with the iron-on labels... They tear and crack when the iron is placed on them... It was the first time but I much prefer the adhesive ones
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Response from Petit-Fernand
Hello Philippine,
Thank you for sharing your opinion.
I am sincerely sorry to learn about this issue regarding your iron-on labels.
To assist you, I have just contacted you by email
Have a nice day,
Camille C-MonEtiquette
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Lucie B.
Rating: 3 out of 5
following a purchase from 03/07/2025
Very satisfied with my children's labels, however, those for my wedding are not centered at all, I am disappointed with these...
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Response from Petit-Fernand
Hello Lucie,
Thank you for sharing your feedback!
I am delighted that the labels for your children please you. However, I am sincerely sorry to hear that the labels for your wedding are not well-centered...
To assist you, I have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Julie G.
Rating: 3 out of 5
following a purchase from 03/07/2025
I am a bit disappointed with my order. I placed two orders thinking I had made a mistake with the size of the labels, as I wanted thinner labels for the pens. Upon receiving the second order, identical to the first, I realized that in reality, there is only one label format for the items. However, on the site, the mention "pen" does appear, which suggests that there is an appropriate format. But when you click on it, it simply redirects to the classic labels, which are far too large for this type of use. I think it would be helpful to make this information clearer on the site to avoid this kind of confusion.
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Response from Petit-Fernand
Hello Julie,
Thank you for taking the time to share your feedback.
I am sorry to hear that the labels you received do not quite meet your expectations.
There are indeed several label formats for pencils. To select the different sizes, you can click on "shapes" and choose the size that best fits your pen or marker.
I have just forwarded your suggestion regarding highlighting this on our site to the relevant service. Your feedback is very important to us as it allows us to constantly improve.
Have a nice day,
Camille C-MonEtiquette
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Manon M.
Rating: 1 out of 5
following a purchase from 03/07/2025
Does not hold at all. First wash everything comes off even though it was well stuck. Very disappointing.
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Response from Petit-Fernand
Hello Manon,
I regret to read your review.
Our labels are designed to be resistant during washes. It is therefore unusual for them to peel off during the first wash.
To assist you better, our customer service has just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Amelie R.
Rating: 1 out of 5
following a purchase from 03/07/2025
The received labels are not very well centered. Some peel off the pencils during use. I am disappointed with the value for money.
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Response from Petit-Fernand
Hello Amélie,
I am sorry to read your comment.
Our customer service has exchanged emails with you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Marine F.
Rating: 1 out of 5
following a purchase from 02/07/2025
Stapled notebook on labels. Some have a hole
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Response from Petit-Fernand
Hello Marine,
I am sorry for this defect on your labels.
As agreed during our exchanges, replacement labels have been sent to you.
Have a nice day,
Camille C-MonEtiquette
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Amélie V.
Rating: 3 out of 5
following a purchase from 01/07/2025
Not the right format I wanted. Maybe I made a mistake.
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Response from Petit-Fernand
Hello Amélie,
We are sincerely sorry to read your message.
When placing your order, you can contact our customer service to confirm with our team the products you have selected.
Have a nice day,
Camille C-MonEtiquette
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Tatiana B.
Rating: 1 out of 5
following a purchase from 16/06/2025
Order never arrived!
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Response from Petit-Fernand
Good morning, we are sorry, we will contact you to assist you.
Chiara, Petit-Fernand
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Jennifer K.
Rating: 3 out of 5
following a purchase from 01/07/2025
I am moderately satisfied. I bought two water bottles for my children. The designs on them are actually stickers and not engravings. So I'm not sure they will last over time if we use them regularly. I find that it feels less qualitative…
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Response from Petit-Fernand
Hello Jennifer,
I assure you, the personalization on our water bottles is done by printing directly on the product. It is indeed not a sticker. The relief is due to our protective layer ensuring the quality of your personalization.
Our customer service is available if needed!
Have a nice day,
Camille C-MonEtiquette
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Billi M.
Rating: 1 out of 5
following a purchase from 03/06/2025
Still not received my order nearly 5 weeks later
Response from Petit-Fernand
Hello Billi, I am really sorry for that. I will contact you shortly to help. Regards, Chiara, Petit-Fernand
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Olivia D.
Rating: 1 out of 5
following a purchase from 17/06/2025
Hello Madam, Sir, This is my second C-Monetiquette order, I was delighted the first time. This is not the case this time, the washable square labels for clothing are very difficult to detach from the backing, without damaging or even tearing them. There must have been a manufacturing defect with these, I would like to be able to replace them. Thank you, Best regards, Olivia de Laage
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Response from Petit-Fernand
Hello Olivia,
I am sorry to hear about this defect with your labels. Indeed, they should not be difficult to remove from your booklet.
I have therefore just contacted you by email to assist you.
Have a nice day,
A
Alexandra L.
Rating: 3 out of 5
following a purchase from 30/06/2025
I ordered labels and a water bottle that match the description, but I ordered a personalized bag size L in anticipation of putting my son's school things in it. You need to explain to me how this is a size L if I put a t-shirt and a pair of socks size 2 years, we are good!!!!
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Response from Petit-Fernand
Hello Alexandra,
Thank you for sharing your opinion.
I am sorry to see that the bag does not meet your expectations. We provide the actual sizes in the description of our products to give you a better idea of the final result.
I am sorry to see that this was not enough.
We remain available via our contact form if needed.
Have a nice day,
Camille C-MonEtiquette
H
Helene T.
Rating: 3 out of 5
following a purchase from 29/06/2025
Barely washed with water without product or abrasive sponges since I use microfiber, some stickers have come off or faded. Moreover, there seems to have been a mistake regarding the color of a water bottle, that's too bad for me, but for the price, it doesn't justify anything. I wanted to switch from the brand Badabulle which is 0% quality for the price and I relied on your reviews... I am disappointed.
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Response from Petit-Fernand
Hello Helene,
I regret to read your message.
The personalization of our water bottles is done by printing and should therefore not come off like this.
To assist you, I have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Fouzia Z.
Rating: 3 out of 5
following a purchase from 29/06/2025
I did receive labels for school supplies for my older child but I received clothing labels for his little brother when I had ordered labels to stick on the school supplies for my 2 boys.
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Response from Petit-Fernand
Hello Fouzia,
Thank you for your comment.
I am sincerely sorry that your order does not fully satisfy you. However, we can see on your order invoice that it indeed contains labels for items but also for clothing.
You can also check your confirmation email on your side.
Our customer service is available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
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