The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
We are sorry that your labels came off after washing. The quality of our products is our priority. For this reason, we have just contacted you to understand and offer you an appropriate solution. 😊
Have a nice day,
C-MonEtiquette
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Noémie E.
Rating: 3 out of 5
following a purchase from 30/03/2025
This is the third or fourth time I order and this time I find it quite difficult to remove the labels one by one to stick them, as if the pre-cutting had a defect. Additionally, a transparent film comes every time. This is the case on the entire first page of the large notebook purchased.
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Response from Petit-Fernand
Hello Noémie,
We regret to read your message.
Our labels are normally designed to be easy to use.
Therefore, our teams have just contacted you to assist you as quickly as possible.
Have a nice day,
C-MonEtiquette
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Fabienne L.
Rating: 1 out of 5
following a purchase from 03/04/2025
Label requested to accompany a baptism gift. Your logo was not necessary on the label.
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Response from Petit-Fernand
Hello Fabienne,
We hope that the labels you personalized meet your expectations. A sticker with our logo is indeed present on our label sheets to avoid displaying our name. However, you can remove it if you prefer and keep only the labels you designed.
Have a nice day,
C-MonEtiquette
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Stéphanie V.
Rating: 3 out of 5
following a purchase from 02/04/2025
I had already ordered from this site and I was satisfied. This time I ordered and was supposed to receive my order on Thursday or Friday at the latest, having paid for expedited shipping; I received a green letter envelope on Monday and it was not my order. Not receiving it on the expected date, I requested a refund for the shipping costs, which were refunded to me, and upon receiving the order that was still not mine, I filed a complaint for a refund and that was refunded to me. I was disappointed with this order.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences encountered during your last order. This is absolutely not the level of service we wish to provide, especially since you had already been satisfied in the past.
We fully understand your disappointment regarding the delivery delay and the error in sending your order. Our teams did their best to assist you as quickly as possible.
Your feedback is valuable and allows us to strengthen our controls to prevent this type of situation from happening again. We hope to have the opportunity to regain your trust during your next order.
Have a nice day,
C-MonEtiquette
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Laura G.
Rating: 1 out of 5
following a purchase from 01/04/2025
The label is not in the name I requested..
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Response from Petit-Fernand
Hello Laura, We are sincerely sorry to read your message. Our customer service has just contacted you to help you as soon as possible. 😊 Have a nice day, C-MonEtiquette
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Lea S.
Rating: 1 out of 5
following a purchase from 31/03/2025
All the labels came off after the first wash everywhere in my machine. I've wanted to buy them for a long time, and I regret it a lot; they only served once during the trip.
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Response from Petit-Fernand
Hello Léa, I'm sorry to see that your order does not meet your expectations. I just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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marine M.
Rating: 1 out of 5
following a purchase from 26/03/2025
Don't notify when they are out of stock, I've been waiting for the new cap for two weeks and still nothing.
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Response from Petit-Fernand
Hello,
We sincerely apologize for this out of stock situation, the caps in the color you initially selected have indeed been victims of their success.
Our teams are doing their best to send you your caps as soon as possible 😊
Have a nice day,
C-MonEtiquette
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Lise D.
Rating: 1 out of 5
following a purchase from 24/03/2025
The bags are really too small.
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Response from Petit-Fernand
Hello Lise,
We are sorry that our bags do not fully meet your expectations.
We provide the dimensions of our bags on our website to help you get a better idea of the actual size. We regret that this was not enough 😔
We remain open to any suggestions to improve your experience on our site!
Have a nice day,
C-MonEtiquette
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Florie J.
Rating: 3 out of 5
following a purchase from 22/03/2025
The adhesive clothing labels are very hard to remove and this is not the first time I have lamented this problem.
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Response from Petit-Fernand
Hello Florie,
We regret to read your message.
Our labels should not be difficult to remove from their backing but rather easy to use.
We have just contacted you to assist you!
Have a nice day,
C-MonEtiquette
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Catherine V.
Rating: 3 out of 5
following a purchase from 21/03/2025
Not yet tried the labels when cleaning clothes.
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Response from Petit-Fernand
Hello Catherine,
Thank you for your order, we look forward to your feedback 😊
Have a nice day,
C-MonEtiquette
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Yasmina M.
Rating: 3 out of 5
following a purchase from 19/03/2025
Good. This is the second time I order a water bottle for my daughter this year. They are very pretty and sturdy, however the inscriptions do not last a full school year, which is annoying given the price. The last one I ordered has my daughter's name already partially worn off and yet I do not put it in the dishwasher. But my daughter loves her personalized water bottles.
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Response from Petit-Fernand
Hello Yasmina,
Thank you for your feedback. We are sorry that the inscription did not last as long as expected. We have just contacted you to assist you 😊
Have a nice day,
C-MonEtiquette
S
Séverine G.
Rating: 3 out of 5
following a purchase from 13/03/2025
Despite my claims, I still have not received the cap corresponding to my order to this day.
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Response from Petit-Fernand
Hello Séverine,
Following our email exchanges, we confirm the reshipment of the cap corresponding to your order.
We sincerely apologize for this error and remain available if needed.
Have a nice day,
C-MonEtiquette
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Marie-Ange B.
Rating: 3 out of 5
following a purchase from 13/03/2025
2 : Child's backpack arrived on time, beautiful but the straps are way too long despite the adjustment and a rather tall child. Too bad!! Disappointed
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Response from Petit-Fernand
3 : Hello Marie-Ange,
Your feedback is very important to us.
The relevant service has just been informed of your experience. We only have one size for our backpack and we are sorry to learn that it is currently too big for your child 😔
Have a nice day,
C-MonEtiquette
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Guatieri F.
Rating: 1 out of 5
following a purchase from 01/03/2025
I have never received my order twice
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Response from Petit-Fernand
Dear Federica,
We are very surprised to read your comment, as we have already assisted you and shipped a second order, which is currently in transit. You should receive it very soon.
We apologize for the inconveniences and remain at your disposal for any further information or assistance.
Best regards,
Chiara, Petit-Fernand
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Carp S.
Rating: 1 out of 5
following a purchase from 28/02/2025
I have not received my order until today and I have not been contacted by anyone to tell me what happened or even to get my money back. Disappointing
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Response from Petit-Fernand
Dear Sabrina,
We are very sorry to hear about your disappointing experience. According to the tracking data, your order is marked as delivered. However, we are committed to contacting you directly to ensure that everything went well and to resolve the situation in the best possible way.
Thank you for your patience and we remain at your disposal for any further information.
Best regards,
Chiara, Petit-Fernand
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Angélique C.
Rating: 3 out of 5
following a purchase from 10/03/2025
2: Label quality is very good, however despite the extra cost for express delivery, it was not only not delivered on time but to a different pickup point. Running around the city for a standard envelope upset me. The outer envelope was disgusting but despite that, the product quality is impeccable. Only the delivery is not good. Best regards
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Response from Petit-Fernand
3: Hello Angélique,
We are sorry for this delivery delay 😔
If you notice any anomalies with your labels, please do not hesitate to contact our customer service so we can assist you!
Have a nice day,
Camille C-MonEtiquette
C
Cindy C.
Rating: 3 out of 5
following a purchase from 10/03/2025
0: Ordering labels for clothing. The peeling off of the labels is difficult in the booklet.
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Response from Petit-Fernand
1: Hello Cindy,
We sincerely apologize for this cutting defect. Our customer service has just contacted you to offer a solution as soon as possible! 😊
Have a nice day,
Camille C-MonEtiquette
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Dalla Palma V.
Rating: 1 out of 5
following a purchase from 27/02/2025
Order never received
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Response from Petit-Fernand
Good morning Valentina,
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
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Tom C.
Rating: 1 out of 5
following a purchase from 23/02/2025
Very poor quality of lunchbox for the price paid! Used 2 times, barely fell to the ground and completely broken!
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Response from Petit-Fernand
Hello Tom,
We are sorry to read your message.
I see that our customer service was able to respond to your complaint through our form by offering you a solution 😊
We remain available if needed!
Have a nice day,
C-MonEtiquette
J
Jessica D.
Rating: 1 out of 5
following a purchase from 23/02/2025
Order never arrived.
Response from Petit-Fernand
Hello Jessica,
We're really sorry to hear that your order hasn't arrived. However, we have already processed a refund for your order. If you have any further questions or concerns, please feel free to reach out, and we’ll be happy to assist you.
Best regards,
Chiara, Petit-Fernand
D
Demi N.
Rating: 1 out of 5
following a purchase from 23/02/2025
I ordered time ago and didn’t receive my order so now use are only sending me a new order out
Response from Petit-Fernand
Hi Demi,
I’m really sorry for the inconvenience and the delay in receiving your order. Our customer service team has already arranged to send you a new order to make up for the postal delay. If you have any further questions or need assistance, feel free to reach out. Thank you for your patience!
Chiara, Petit-Fernand
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Valérie D.
Rating: 3 out of 5
following a purchase from 04/03/2025
I am disappointed that I could not benefit from a promo code that was valid at the time of the order.
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Response from Petit-Fernand
Hello Valérie,
We are sorry that the offer could not be applied to your order 😔 Many offers will be available soon, allowing you to benefit from a new discount!
Have a nice day,
Camille C-MonEtiquette
V
Virgilio A.
Rating: 1 out of 5
following a purchase from 21/02/2025
0: The order never arrived at its destination
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Response from Petit-Fernand
1: Good morning Antonella,
We are very sorry to read your review. As we communicated to you via email, we proposed a new order, but you chose to opt for a refund, which we have already processed.
We tried to resolve the issue of the delay in delivery by the postal service by proposing alternative solutions.
We apologize again for the inconvenience and remain at your disposal for any further needs.
Best regards,
Chiara, Petit-Fernand
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Loredana B.
Rating: 1 out of 5
following a purchase from 19/02/2025
Unfortunately, I have not received my order
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Response from Petit-Fernand
Good morning Loredana,
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
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Jeremy S.
Rating: 3 out of 5
following a purchase from 02/03/2025
Longer than announced
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Response from Petit-Fernand
Hello Jeremy,
We are very sorry to hear that your order has been delayed by the carrier.
We hope you enjoyed the products you received!
Have a nice day,
Camille C-MonEtiquette
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Aurelie B.
Rating: 3 out of 5
following a purchase from 01/03/2025
The labels are badly cut. A real pain to detach from their backing.
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Response from Petit-Fernand
Hello Aurélie,
Following your message, we contacted you by phone and e-mail to help you.
We are very sorry that your labels are difficult to remove from their holders. It must be due to a cutting defect in your product.
Have a nice day,
Camille C-MonEtiquette
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Rebecca F.
Rating: 3 out of 5
following a purchase from 16/02/2025
Is all a great product and arrived in good time bit this batch of stickers is very difficult to remove from the pages so they end up coming off with damaged or wrinkled edges which makes it harder to stick them to the garments long term. This is my 4th or so order from this company over the last few years and the first time this has happened so I’m hoping this is just a one off fault with my order.
Response from Petit-Fernand
Hi Rebecca,
I’m sorry to hear about the issue with your stickers. I’ll contact you via email to assist you in resolving this.
Thank you for your understanding!
Chiara, Petit-Fernand
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Paula M.
Rating: 1 out of 5
following a purchase from 16/02/2025
I have always bought my son's school labels and never had the problems I had with my last purchase. I chose rectangular adhesive labels for clothes and other elongated thermo-adhesive labels. The adhesive ones are a horror, there is no way to peel them off, the plastic protector that covers them does not let you separate them and I had to cut them one by one with scissors, something that had never happened to me with them. A complete disaster. I sent them an email, but they gave me the silence for an answer and now they send me an email to give my opinion... if you had answered my email with an explanation, surely I would not be writing this negative review. Best regards!
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Response from Petit-Fernand
Hello Paula,
We are sorry to read your message.
After our call, I confirm you the shipment of some replacement labels.
In fact, the labels should not be so difficult to remove. It must be a cutting fault, we are sorry. 😊
Good day,
Camille Petit-Fernand
M
Malvavasi S.
Rating: 1 out of 5
following a purchase from 16/02/2025
I contacted the company immediately after ordering because I saw in the summary that the house number was wrong. I never received a response and the package never arrived. It's been a month and a half.
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Response from Petit-Fernand
Good morning Sabrina,
We are very surprised to read your comment. We have responded to your request and, in our last email, confirmed that we have corrected the incorrect address that was provided to us at the time of your order. We will resume the exchange from that communication and will do everything we can to help you resolve the situation. Please check your inbox and we apologize for any inconvenience.
Clare, Petit-Fernand
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Rebeca M.
Rating: 3 out of 5
following a purchase from 14/02/2025
The quality is not bad, but they took a long time to send them, they sent it to me and the transport company lost it, and even though I told them, they didn't pay attention to me until a week later.
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Response from Petit-Fernand
Hello,
We are sorry for this delivery delay. However, we hope that everything is to your liking as far as our products are concerned.
I remain available for anything by phone or email 😊
Good day,
Camille Petit-Fernand
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Nadi C.
Rating: 1 out of 5
following a purchase from 14/02/2025
I never got my order. Never received it. How can I ask for jl refund?
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Response from Petit-Fernand
Good morning Chaima,
We are very sorry for the mishap. We have not received any complaint from you regarding the order, but our customer service team will contact you as soon as possible to resolve the situation and assist you in the refund process. We thank you for your patience and apologize for the inconvenience.
Clare, Petit-Fernand
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corinne B.
Rating: 3 out of 5
following a purchase from 25/02/2025
Too difficult to remove the label from the backing
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Response from Petit-Fernand
Hello Corinne,
Thank you for letting us know about the problem you're having with your labels.
They shouldn't be so difficult to remove from their backing.
We've just contacted you to help! 😊
Have a nice day,
Camille C-MonEtiquette
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Valérie B.
Rating: 1 out of 5
following a purchase from 24/02/2025
Iron-on labels for clothing come off in the first wash, despite following the instructions. I have not encountered this problem with any other label supplier.
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Response from Petit-Fernand
Hello Valérie,
We are very sorry to read your message.
Our iron-on labels are specially designed to withstand repeated washing. It is therefore not normal for them to peel off.
To help you in this situation, we've contacted you by phone and e-mail to propose a solution! 😊
Have a nice day,
Camille C-MonEtiquette
S
Soukaina S.
Rating: 1 out of 5
following a purchase from 18/02/2025
Despite several attempts, it's impossible to drink water from the flask I ordered. When sucked in, no liquid seems to pass through. This makes the bottle unusable. Very disappointed
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Response from Petit-Fernand
Hello Soukaina,
Following our telephone conversation, the plug we are sending you should no longer present this problem.
We remain available for any questions 😊
Have a nice day,
Camille C-MonEtiquette
V
Vikelis A.
Rating: 3 out of 5
following a purchase from 22/02/2025
Delay problems, but I received my order as I wished. I'll have to wait and see how long the labels last.
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Response from Petit-Fernand
Hello Alicia,
We are very sorry for the delay in delivery.
We hope that despite this, the products you have received meet your expectations!
Have a nice day,
Camille C-MonEtiquette
M
Maria V.
Rating: 3 out of 5
following a purchase from 12/02/2025
The order was fine, as usual, but the delivery was bad. It no longer arrives directly to my mailbox, I have to go to a collection point and the envelope arrived very dirty and damaged and they could not deliver it to me. It took me a week to be able to pick it up....
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Response from Petit-Fernand
Hi Maria,
Thank you for your message, we are delighted that you like them !
As for our shipping methods, we changed them for a faster delivery. From now on, they can be sent to a SEUR collection point or to your home with SEUR :)
Good day,
Camille Petit-Fernand
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- -.
Rating: 3 out of 5
following a purchase from 21/02/2025
Good products. Despite a chaotic order delivery, the experience remains positive thanks to an available after-sales team that acted very quickly.
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Response from Petit-Fernand
Hello Alicia,
We are very sorry for the delay in delivery.
We hope that the products you have received meet your expectations.
It was a pleasure to help you! 😊
Have a nice day,
Camille C-MonEtiquette
E
Emilie J.
Rating: 3 out of 5
following a purchase from 19/02/2025
Perfect
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Response from Petit-Fernand
Hello Emilie,
We're delighted you like our products! 🥰
Have a nice day,
Camille C-MonEtiquette
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Nadia S.
Rating: 1 out of 5
following a purchase from 18/02/2025
Parcel never received despite payment for Chronopost. No apologies from customer service.
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Response from Petit-Fernand
Hello Nadia,
We are very sorry that your order did not reach us. I can confirm that your money has been refunded. We hope to see you again on a future occasion 😊
Have a nice day,
Camille C-MonEtiquette
R
Raphaëlle D.
Rating: 3 out of 5
following a purchase from 18/02/2025
Hard-to-peel labels
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Response from Petit-Fernand
Hello Raphaëlle,
Thank you for letting us know about the problem with your labels.
They should not be difficult to remove from your stand. We've just contacted you to help you as soon as possible :)
Have a nice day,
Camille C-MonEtiquette
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