The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have not received my order and no explanation has been given to me. Please I request a refund of my money.
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Response from Petit-Fernand
Hi Nora, We are sorry to hear that you have not received your order yet. We have just contacted you to help you as soon as possible ! Good morning, Camille Petit-Fernand
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Luca P.
Rating: 1 out of 5
I never received the labels and the service department never replied I will not buy again, little seriousness.
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Response from Petit-Fernand
Good morning Luca, Thank you for sharing your feedback. We are sorry to learn of your dissatisfaction regarding the labels and customer service. However, we would like to point out that we have not received any complaints from you. It is crucial for us to ensure the highest satisfaction of our customers. Therefore, we will contact you directly to better understand the situation and find an appropriate solution. We thank you, Chiara, Petit-Fernand ?
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Marie F.
Rating: 1 out of 5
Clothing labels are much too big. Read the glue on the labels.
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Response from Petit-Fernand
Hello Marie, Thank you for sharing your opinion. We have just contacted you to help you :) In fact, the labels you have chosen are iron-on and are applied directly to the fabric with an iron. Our self-adhesive garment labels can be applied to the labels on your garments. We remain available to help you. Have a nice day, Camille C-MonEtiquette
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SYLVIE
Rating: 3 out of 5
I'm a little disappointed with the quality of the 2 items I ordered, isothermal bag !!!! and toiletry bag The bags are very light, I don't think they're high quality and the price was high. The plus is the writing of the child's first name and the decoration, but otherwise I'm disappointed.
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Response from Petit-Fernand
Hello Sylvain, Thank you for sharing your opinion. The quality of our products is essential for us. We can therefore guarantee that our cooler bag and toiletry bag are made to last :) Have a nice day, Camille C-MonEtiquette
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Typhaine
Rating: 1 out of 5
I used iron-on labels. Despite following the 8sec procedure under the iron, the labels come off with each machine wash. I've already ironed the labels twice, but to no avail.
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Response from Petit-Fernand
Hello Typhaine, Following our telephone conversation, we can confirm that we will be sending you replacement labels. ?? We are very sorry to hear about the problem with your batch of labels. Please accept our best wishes for your new labels! Have a nice day, Camille C-MonEtiquette
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Arnaud
Rating: 1 out of 5
I wanted iron-on labels, not labels on clothes.
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Response from Petit-Fernand
Hi Arnaud, I've just left you a voicemail to help you. You've ordered thermo labels, but we'll help you. Have a nice day,? Sandra C-MonEtiquette
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Beton J.
Rating: 1 out of 5
I bought 100 self-adhesive labels, they come off in the wash, poor quality, disappointed, don't recommend.
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Response from Petit-Fernand
Hello Jean Louis, It's not normal for your labels to come off when they're washed. Our products are designed to withstand machines up to 60°C. Unfortunately, we don't have enough information to help you. We therefore recommend that you contact our customer service department with your order number so that we can provide you with a solution :) Have a nice day, Camille C-MonEtiquette
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Sara A.
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Sara, We are very sorry that your order did not arrive. We have contacted you by phone and email to offer you a solution as soon as possible :) Have a nice day, Camille C-MonEtiquette
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Be
Rating: 1 out of 5
Stickers fall off after a week. I do not recommend for clothing.
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Response from Petit-Fernand
Hi, Sorry to read your message. Our labels are designed to withstand repeated washings. We have just contacted you via email to help you as soon as possible. Hello, Camille Petit-Fernand
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Daniel B.
Rating: 1 out of 5
Bjr I am still waiting for the labels since more than a month although they are paid. Labels in the name of Beyne Lucienne .
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Response from Petit-Fernand
Hello Daniel, Thank you for your message. Your order has indeed been returned to us by the carrier because the time limit had been exceeded, we are very sorry. As specified in our exchange, we will arrange for your order to be returned as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
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Caro
Rating: 1 out of 5
I am extremely disappointed. This is the 4th time I've ordered from them. Now my order hasn't arrived and I can't contact customer service. Money gone, no goods and no feedback. What a shame, I'm really disappointed.
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Response from Petit-Fernand
Hello, thank you for your feedback. We have contacted you via email, but it seems that your email address has blocked our message. We have sent another reply about your PayPal claim. We look forward to helping you and providing you with a solution. Have a nice day, Elise, EsIstMeins
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lola
Rating: 1 out of 5
I HAVEN'T RECEIVED MY 1ST URGENT ORDER IN CHRONO POSTE AND IT'S A SCAM?
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Response from Petit-Fernand
Hello Lola, We're sorry to hear that your order has still not arrived. Please contact us with your order number so that we can help you. Have a nice day, Elise, C-MonEtiquette
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Manon H.
Rating: 1 out of 5
Still haven't received my labels, no follow-up.
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Response from Petit-Fernand
Hello Manon, Thank you for your feedback. You chose standard shipping, which does not allow you to track your order. However, we offered you a solution by e-mail four days ago, but unfortunately we haven't received a reply from you. We're here to help and hope to meet your expectations. Have a nice day, Elise, C-MonEtiquette
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Jessica
Rating: 3 out of 5
The products are of good quality, which is why I recommended them again, but there's no point in paying for express delivery as my labels took over two weeks to arrive. I recommend that you order in advance.
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Response from Petit-Fernand
Hello Jessica, Thank you very much for expressing your satisfaction with the service you received. We are sorry that the delivery took longer than expected. After checking, you had not chosen express delivery, but point relais. We have now reimbursed you for the delivery costs. ?? Elise, C-MonEtiquette
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Mme C.
Rating: 3 out of 5
The stamp is for my daughter-in-law, and I haven't been able to give it to her yet, so I don't have any experience at the moment Sorry.
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Response from Petit-Fernand
Hello Chantal, Thank you for your feedback. However, you have ordered self-adhesive clothing labels from C-MonEtiquette. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Lucia
Rating: 1 out of 5
My order was cancelled because the shipping company did not handle the shipment to the Canary Islands.
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Response from Petit-Fernand
Hello, We understand your displeasure and are sincerely sorry. We have refunded your order in full due to the fact that we are unable to ship our orders to the Canary Islands at this time. We apologize for the inconvenience caused and will do our best to make this shipping option available again. Have a nice day, Camille Petit-Fernand
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INMO
Rating: 1 out of 5
I still haven't received my order, it's embarrassing.
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Response from Petit-Fernand
Hello, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you :) Hello, Camille Petit-Fernand
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Wolfgang
Rating: 3 out of 5
Unfortunately, my first order did not arrive. After I contacted them, they sent me a second sheet of name labels. Fortunately, this one arrived and the stickers are great. Thank you very much for your helpfulness and quick response.
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Response from Petit-Fernand
Hello, thank you for your message. We are pleased that we were able to help you. ?? Have a nice day, Elise, EsIstMeins
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Client
Rating: 1 out of 5
I absolutely did not receive the labels in time! So I didn't get them back
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Response from Petit-Fernand
Hello Céline, We're sorry to hear that your order arrived late at your selected delivery point. We hope your next experience with C-MonEtiquette will be better. Have a nice day, Elise, C-MonEtiquette
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Saida
Rating: 3 out of 5
Delivery times are not respected.
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Response from Petit-Fernand
Hello Saida, We're sorry to hear that you had a bad experience with the delivery. Unfortunately, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Florence V.
Rating: 3 out of 5
Fast delivery. Nice labels. The toiletry bag meets expectations, unlike the 2 laundry bags of questionable quality.
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Response from Petit-Fernand
Hello Florence, Thank you very much for your feedback. We are sorry to see that your order did not fully meet your expectations. Please do not hesitate to send us an e-mail with photos to explain the problem. ?? Have a nice day, Elise, C-MonEtiquette
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CéLINE B.
Rating: 1 out of 5
I'm asked for my opinion even though I still haven't received my order, 6 days late! No information from the site. But I know I'll receive it, because I always give in like that.
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Response from Petit-Fernand
Hi Céline, We're sorry you haven't received your order yet: it was shipped on 12/27/2024 by La Poste ? an order confirmation and a shipping confirmation were sent to you by e-mail. We have just contacted you. Have a nice day, Elise, C-MonEtiquete
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Marina S.
Rating: 3 out of 5
In principle, the two drinking bottles look very high quality. Unfortunately, the lid of one of them has already broken off at the hinge. My little daughter dropped the bottle. However, I would have thought that it would be able to withstand this. A replacement would be nice. Carbonated drinks splash around when you open it. But then they don't get into the bottle.
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Response from Petit-Fernand
Hello, As agreed in our email exchange, we are already sending you a new cork. However, please read the product description on our website. Carbonated drinks are not suitable for this drinking bottle. Have a nice day, Elise, EsIstMeins
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Marga
Rating: 3 out of 5
The labels come off in the first wash and are well ironed and well attached to the garment.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment. Your tags should not come off like this ! We have just contacted you to help you with this situation. We remain available for anything. Good day, Camille Petit-Fernand
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Nancy C.
Rating: 3 out of 5
Lovely labels and easy to order. Unfortunately some are not easy to remove from housing and the top plastic film tore off.
Response from Petit-Fernand
Hello Nancy, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
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Elfe
Rating: 1 out of 5
Did not receive the delivery. Money was refunded
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Response from Petit-Fernand
Hello, We are sorry that you had a bad experience with the delivery. Have a nice day, Elise, EsIstMeins
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B.G.
Rating: 1 out of 5
Unfortunately my order never arrived
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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EMILIE K.
Rating: 3 out of 5
This isn't the first time I've ordered labels, but it is the first time I've been disappointed with the colors. I placed two different orders and was disappointed with both. The coral pink presented in the colors is much more orange in real life, and the sage arrived bottle green... In short, I find that the initial colors don't reflect the final result.
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Response from Petit-Fernand
Hello Emilie, Thank you very much for your feedback. There may indeed be a slight variation in color between the rendering on your screen and the final rendering. Don't hesitate to send us an e-mail with photos so that we can have more details. We wish you a pleasant day, Elise, C-MonEtiqutte
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Cindy
Rating: 3 out of 5
I'm happy with the labels, they're very pretty and hold up well. On the other hand, I bought two bottles and I'm very disappointed because they're expensive and there are no stickers left on the bottle and the same goes for the first name, which I washed just a few times and not in the dishwasher... I recommend the labels, but not the bottles.
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Response from Petit-Fernand
Hello Cindy, Thank you for your feedback. However, we would like to draw your attention to the fact that our bottles are personalized using sublimation printing. They are not self-adhesive labels. We invite you to send us photos by e-mail so that we can assess the problem. Have a nice day, Elise, C-MonEtiquette
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Audrey
Rating: 3 out of 5
Good product, but difficult to clean the seal. If fruit juice is used, mushrooms cannot be removed.
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Response from Petit-Fernand
Hello Audrey, We're sorry to hear about your feedback. We recommend that you use a brush or soft cleaning element to clean your gourd as thoroughly as possible. Don't hesitate to send us an e-mail with photos so that we can help you further. Have a nice day, Elise, C-MonEtiquette
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AXELLE B.
Rating: 1 out of 5
I receive an e-mail asking for my opinion, but more than 20 days after ordering (priority shipping) I still haven't received it... My daughter will now return to school without her water bottle, Lunch box and labelled clothes...
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Response from Petit-Fernand
Hello, We are very sorry, your order is currently being delivered by the carrier. We have just set up a refund for your delivery costs. Have a nice day, Elise, C-MonEtiquette
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Julie
Rating: 1 out of 5
I ordered 3 gourds on December 20. It's January 03 and I still haven't received anything... So my Christmas presents have been missed. On your website you guarantee delivery in 2 to 4 days. That's a long way from the 15 days it took me...
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Response from Petit-Fernand
Hello, We apologize for the inconvenience. However, the postal service was very disrupted at the end of this busy year, with two public holidays. Nevertheless, your order had been returned to us by Chronopost, which is unfortunately out of our hands. What's more, according to your tracking number, your order was already delivered on January 03 to the relay point you selected. Have a nice day, Elise, C-MonEtiquette
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Katharine T.
Rating: 1 out of 5
I ordered clothing stickers for my kid's uniform as they came up first on a Google search. They took ages to arrive from France (which I hadn't realised despite the company name) and were way too big to fit on his clothing labels. They have washed off after one wash. Absolutely useless and were expensive too.
Response from Petit-Fernand
Hello, Thank you for reaching out to us! We are really sorry to hear that. Order number was not provided when writing the feedback, please contact our customer service so that we can assist you as soon as possible! Best regards, Chiara Petit-Fernand ??
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Palumbo D.
Rating: 1 out of 5
I placed the first order of labels and it never arrived,I wrote to get it back and again received nothing,a tease ,never again
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Response from Petit-Fernand
Dear Daniela, We apologize for the inconvenience you encountered. we are surprised to read your feedback as we have already sent you a free order. Also, we did not find any complaint on your behalf as a result of the free referral we made to you. Don't worry, our customer service team will contact you shortly to assist you in resolving this situation. Clare, Petit-Fernand ??
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SYLVIE G.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We are sorry to read your message. We hope, however, that the solutions we have proposed by e-mail will help you :) Have a nice day, Camille C-MonEtiquette
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Byg-animal-farm F.
Rating: 3 out of 5
The lady on the phone is really nice and can work well. The shipping was a little long. The tags I thought were cloth instead they are "paper" and honestly I was disappointed. I don't like them very much.
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Response from Petit-Fernand
Good morning, Thank you for your feedback and for sharing your experience with us. We are happy to hear that you found our assistant on the phone kind and knowledgeable, and we sincerely apologize for the delay in shipping. We constantly strive to improve our delivery time and appreciate your understanding. Regarding the labels, we are sorry to hear that you did not find the material satisfactory. On our website, we have tried to specify the material of the labels. Your opinion is important to us and we will take it into consideration to improve communication regarding our products. We hope to serve you again in the future and offer you an experience that completely meets your expectations. Clare, Petit-Fernand ?
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Maria M.
Rating: 1 out of 5
I never received the product.
Response from Petit-Fernand
Hello, We are very sorry for that?? The second shipment we made is on its way and will be delivered shortly. Kind regards, Chiara, Petit-Fernand ??
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Lutz P.
Rating: 3 out of 5
I don't like the eternally long waiting time at all. The 2nd order hasn't arrived yet, even though it's only a letter. Our grandma had to be placed in a care home and we can't mark her things.
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Response from Petit-Fernand
Hello, We are sorry that you have not yet received your order: however, it was sent by La Poste on 29/11/2024. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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RH
Rating: 1 out of 5
Order has not yet arrived
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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M. R.
Rating: 3 out of 5
Very pretty, well presented but a little too small.
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Response from Petit-Fernand
Hello, Thank you very much for your message? Your feedback is important to us, as it enables us to constantly improve our products! Have a nice day, Camille C-MonEtiquette
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