The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Very expensive for the quantity and quality offered: 2 sheets and bland colors! Avoid
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Response from Petit-Fernand
Hello, Thank you for your feedback. It's up to the customer to choose the quantity of labels he wants. For quality, please send us a photo so that we can better understand the problem. Have a nice day, Elise, C-MonEtiquette
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Irene
Rating: 3 out of 5
The order was not delivered by the courier company and was returned. I have claimed it and am still waiting for it to arrive. The product is fantastic but the shipping with the agencies is horrible.
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Response from Petit-Fernand
Hello, Thank you for writing to us. We are very sorry for this delivery delay. According to the tracking, we see that your order is on its way with Correos. We hope it arrives as soon as possible and that everything is to your liking. We remain available for anything :) Good day, Camille Petit-Fernand
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Andrea D.
Rating: 1 out of 5
I purchased a new school uniform in late July 2024 for my daughter to begin her studies at a secondary Grammar school in September 2024. Despite careful adherence to the washing instructions (30 degrees and delicate cycle), the uniform stickers have begun to peel and detach within a mere three months. I contacted the company to express my disappointment. Instead of a sincere apology, I was offered a measly 20% discount on additional purchases. This response is entirely unsatisfactory, as it does not address the fundamental issue of the product's poor quality. I expect a full refund for the defective uniform stickers and a sincere apology for the inconvenience and frustration caused.
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Response from Petit-Fernand
Hi Andrea, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you've experienced with the uniform stickers. However, we must inform you that the warranty period has unfortunately expired, and we are unable to process a refund in this case. We did offer you a discount code as a gesture of goodwill, hoping it would help you with any future purchases. We encourage our customers to reach out to us promptly if they notice any problems with our products, as we are always here to assist. Please understand that while we strive to provide the best quality, we also rely on our customers to inform us of any issues as soon as they arise. We appreciate your understanding in this matter. Best regards ? Chiara, Petit-Fernand
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Andrea D.
Rating: 1 out of 5
I purchased a new school uniform in late July 2024 for my daughter to begin her studies at a secondary Grammar school in September 2024. Despite careful adherence to the washing instructions (30 degrees and delicate cycle), the uniform stickers have begun to peel and detach within a mere three months. I contacted the company to express my disappointment. Instead of a sincere apology, I was offered a measly 20% discount on additional purchases. This response is entirely unsatisfactory, as it does not address the fundamental issue of the product's poor quality. I expect a full refund for the defective uniform stickers and a sincere apology for the inconvenience and frustration caused. I do not recommend this product!
Response from Petit-Fernand
Hi Andrea, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you've experienced with the uniform stickers. However, we must inform you that the warranty period has unfortunately expired, and we are unable to process a refund in this case. We did offer you a discount code as a gesture of goodwill, hoping it would help you with any future purchases. We encourage our customers to reach out to us promptly if they notice any problems with our products, as we are always here to assist. Please understand that while we strive to provide the best quality, we also rely on our customers to inform us of any issues as soon as they arise. We appreciate your understanding in this matter. Best regards ?? Chiara, Petit-Fernand
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G.B.44
Rating: 1 out of 5
I was supposed to receive the labels on the 18th, but I got them on the 24th. Too late. The clothes had to be marked over the weekend so I went to the supermarket to buy white labels and wrote in pen. I've got a batch of labels I don't need and 30 bullets less in my account. An experience I won't repeat.
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Response from Petit-Fernand
Hello, We are sorry that your order arrived too late. Unfortunately, we have no influence on the postal service, which was disrupted during the holiday season. Have a nice day, Elise, C-MonEtiquette
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Tina M.
Rating: 3 out of 5
Just what I was looking for but delivery took quite a while
Response from Petit-Fernand
Hi Tina, Thank you for your feedback! We're glad to hear that you found what you were looking for. We apologize for the delay in delivery and appreciate your patience. If you have any further concerns, please let us know!?? Chiara, Petit-Fernand
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Francesca T.
Rating: 1 out of 5
I placed an order that never arrived.
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Response from Petit-Fernand
Good morning Francesca, Thank you for sharing your feedback and we sincerely apologize for the inconvenience. We are really surprised to read your comment, as our customer service team has already been able to assist you via email, proposing several solutions regarding your order. We would like to emphasize that, as per your choice, we have already provided a refund. We encourage you to contact us again for further clarification or needs. We are always here to help you. Sincerely, Chiara, Petit-Fernand ?
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JENNIFER D.
Rating: 1 out of 5
The bottles arrived broken and with the wrong personalization. They were sent back and one of them arrived without the straw. I asked for a refund but I had to pay for the bottle to be sent back!
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Response from Petit-Fernand
Hello, We're sorry for the inconvenience concerning your order and understand your dissatisfaction. We wish you all the best for the festive season. Elise C-MonEtiquette
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Mme V.
Rating: 1 out of 5
Still not received my order placed in early December for my granddaughter's Christmas No news of shipment I am very e. Anger
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Response from Petit-Fernand
Hello, Thank you for your message. According to the tracking of your order, it was available in your relay point since 13/12. It is now reported as withdrawn. We hope it meets your expectations? Have a nice day, Camille C-MonEtiquette
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Rebecca A.
Rating: 1 out of 5
I still haven't received my order?!? Or the new order that was sent out as a replacement!!!
Response from Petit-Fernand
Hello, We are very sorry for the delay in delivery. ?? The second shipment we made is on its way and will be delivered shortly. Kind regards, Camille Petit-Fernand
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Blandine O.
Rating: 3 out of 5
I'm usually very satisfied with the products I order. This time, I'm disappointed by the red color of the labels, which is more orange.
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Response from Petit-Fernand
Hello, thank you for your loyalty. We're sorry that this time your labels didn't come out quite as you expected. We hope, however, that you will once again find what you're looking for in our wide range of colors and illustrations :) Have a nice day, Camille C-MonEtiquette
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Victoria E.
Rating: 1 out of 5
Bag ordered for my daughter's school, after a week the strap broke, I told them about it, since then I haven't had any return, nor any customer service. Poor quality and poor customer service.
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Response from Petit-Fernand
Hello, We're very sorry to hear about the problem with your bag. However, we did receive your message, to which we replied on the morning of 23/12, informing you of the return of a replacement item. Our customer service is available by telephone and e-mail from Monday to Friday, 9am to 5pm. We wish you good reception of your replacement item? Have a nice day, ? Camille C-MonEtiquette
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Pascaline R.
Rating: 1 out of 5
I've ordered from you several times before, but this time I'm really disappointed. I ordered quite a lot of labels and received notebooks with different labels mixed up each time. The ones you stick on your clothes and the others. When I'm going to use them, I'm going to have to be extra careful every time to make sure that they're really meant for clothes. Imagine that I'm wrong....my iron will be ruined. Unfortunately I don't think I'll be ordering from you again because it's too messy. Sorry but too risky. Kind regards
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Response from Petit-Fernand
Hello, Our labels are assembled in a booklet so that you can find all your labels in one place and avoid loss. We take care to name each label category to avoid any error when using your products. We're very sorry to hear that this may not be easy for you. However, we hope you enjoy our products. Have a nice day, ? Camille C-MonEtiquette
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Jasper
Rating: 3 out of 5
The concept is great! My daughter loved choosing her labels. However, I think the quality has gone downhill over the years. What a shame!
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please do not hesitate to send us any comments you may have, as your satisfaction is our priority. Happy holidays. ?????? Elise, C-MonEtiquette
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Dolorès G.
Rating: 3 out of 5
Always an excellent product. I just find the delivery much too long 13 days. Now, however, I would not hesitate to recommend it if necessary.
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Response from Petit-Fernand
Hello, We are sorry to see that your order has taken longer than expected to reach you. We hope you like it. Happy holidays. ?????? Elise, C-MonEtiquette
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Customer
Rating: 1 out of 5
Disappointed by the plasticized product. Not designed for branding on clothing. The information on the website is not clear.
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Response from Petit-Fernand
Hello, We're sorry to hear about your negative review. We have just contacted you to understand the problem you encountered. Have a nice day, Elise, C-MonEtiquette
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Carole P.
Rating: 1 out of 5
I am very disappointed. Received too late, delivery took too long. I don't need it anymore.
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Response from Petit-Fernand
Hello, We're sorry to hear about the delay in receiving your order. Unfortunately, we have no influence on the postal service. However, we hope you enjoy our products. ?????? We wish you a nice day. Elise, C-MonEtiquette
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Elisa
Rating: 3 out of 5
The labels, just put in envelopes, are not in good condition when they arrive at my home. For the price I expected better packaging. I hope the quality of the labels will outweigh the packaging.
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Response from Petit-Fernand
Hello, We are surprised to read your e-mail. The label books are indeed sent in an envelope. Please contact us so that we can help you. Have a nice day, Elise C-MonEtiquette
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Stella P.
Rating: 3 out of 5
The choice of labels was limited. Also, the labels don't stick as well as they used to; they peel off easily after washing (even though they are washed at low temperature and not tumble-dried), which is a shame. I don't think I'd recommend the site, to my great disappointment.
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Response from Petit-Fernand
Hello, We're sorry to read your review. However, our labels have not been restricted, only the patterns have been updated recently. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Sunamita D.
Rating: 1 out of 5
Paguei mais de 9 euros pela entrega em 24hs meu produto foi chegar 4 dias depois e meu dinheiro não foi devolvido
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Response from Petit-Fernand
Olá, Lamentamos que não tenha recebido a sua encomenda. No entanto, tenha em conta que, infelizmente, não temos qualquer influência sobre o serviço postal e, por conseguinte, não podemos ser responsabilizados por atrasos na entrega causados pela Chronopost. Os seus custos de envio foram reembolsados. Tenha um bom dia, C-MonEtiquette Serviço ao cliente
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Anja G.
Rating: 1 out of 5
I can't rate something I never got but according to the delivery status it was delivered I just wonder to whom
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Response from Petit-Fernand
Hello, we are sorry that you have experienced delivery problems. Unfortunately, we are not dependent on delivery problems with the postal service. We hope that you will receive your refund soon. We wish you a nice day. Elise, EsIstMeins
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Arturo
Rating: 3 out of 5
The package was delayed for a long time, the company with which they send is not of quality. The package arrived in an envelope all dirty, and in very very bad condition of the transport, very bad image.Luckily the product inside was not damaged. I think they should change the shipping method.
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Response from Petit-Fernand
Hello, Thank you for taking the time to write to us. We are sorry to hear that your order arrived late and in this condition. We hope to see you again another time ! Good day, Camille Petit-Fernand
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Cinzia M.
Rating: 1 out of 5
I have never received anything despite regularly made payment
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Response from Petit-Fernand
Good morning, We are very sorry about this, our customer service will contact you to help you! ?? Clare, Petit-Fernand
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Tanja F.
Rating: 1 out of 5
the last time i ordered via express, the delivery tracking came too late and i waited too long for my parcel, so i could have saved myself the express costs completely
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Response from Petit-Fernand
Hello, thank you for your review. As the delivery time of the express delivery was not as promised, we will open a complaint on our part. Without waiting for the result, we will refund you the amount for this type of delivery, i.e. 9.50. Have a nice day, Elise, EsIstMeins
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Daniel
Rating: 1 out of 5
My parcel got lost, I just got the reception email in u. Point relais different than the one expected....the service is not very serious....
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Response from Petit-Fernand
Thank you for your feedback. We're sorry to see that Chronopost delivered your order to a different relay point than the one you initially chose. We will contact you for more information. Have a nice day, Elise, C-MonEtiquette
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sarah ?.
Rating: 3 out of 5
Article received quickly but a little disappointed the color of the box is flashier than on the photo And the personalization on the box does not have a visual quali. I'm giving it to a two-year-old, who won't be able to see it, but it's a good idea. As for the gourd, it looks good visually, just a tiny tear on the side.
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Response from Petit-Fernand
Hello Sarah, We are sorry to read that your order did not meet your expectations. Unfortunately we don't have enough information to contact you, but we invite you to get in touch with our customer service department so that we can help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Monserrat
Rating: 1 out of 5
The last 2 orders I placed did not arrive and I had to claim them again, but they did not arrive in time for what I had bought them for. When you buy is with all the conditions, and if I knew it was going to take so long I would not have ordered. I asked for a refund, since they did not meet deadlines and I did not even get an answer.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order did not arrive. As we confirmed it to you by email on 18/11, we proceeded to the corresponding refund. We hope to see you again some other time. Good morning, Camille Petit-Fernand
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Giovanni R.
Rating: 1 out of 5
All negative,goods never arrived,very bad assistance!
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Response from Petit-Fernand
Dear John, We sincerely regret that your experience with our service did not live up to your expectations. We understand how frustrating it can be not to receive an order, and we would like to emphasize that when you experience problems with delivery, it is unfortunately not our fault, but the management of the postal service. We are always ready to respond to our customers' requests and have done our best to assist you in this situation. As per your request, we have provided a refund of the amount paid. We are therefore surprised to receive negative feedback, especially considering that we have tried to offer you several solutions. We are here to improve and make sure our customers are satisfied. We encourage you to contact us directly for any further needs or clarifications. Your experience is important to us and we are committed to doing our best to ensure better service in the future. Sincerely, Chiara, Petit-Fernand ?
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Simone M.
Rating: 1 out of 5
We ordered a lunch box for our niece for her first day at school, it was defective within a very short time and after contacting customer service, they said that they can no longer do anything for an order that is older than three months, neither a repair nor a new delivery or a refund. Cheeky, especially with children's products !!!! Absolutely no recommendation to buy!!!!!
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Response from Petit-Fernand
Hello, Thank you for your review. As we stated in our email and as you can read in our terms and conditions, we cannot take any action on orders older than three months, especially if the item has been broken through use. We would also like to point out that we do not accept the threats regarding your comments about taking legal action over this incident, as it is a problem of use and not of quality or manufacture. Have a nice day, customer service, EsIstMeins
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Ms F.
Rating: 1 out of 5
Latest book of stickers we received hardly attached itself to anything. It was fine in previous purchase so I wonder what happened
Response from Petit-Fernand
Hello Fiona, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
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YCV
Rating: 1 out of 5
I have not received the stickers that I ordered in time to prepare the bags of goodies for my children's birthday. This is the second time this has happened to me.
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Response from Petit-Fernand
Good morning, We are sorry to read your message. After our email conversation, I confirm the refund of your labels. We remain available for whatever you need. Good day, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
I don't like having to pick it up at the shipping point (store) when it's an envelope that fits in my mailbox at home. It's a lot of work for me to go to another town for an envelope.
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Response from Petit-Fernand
Hello, We have changed our shipping methods to make delivery faster than before. We are sorry to read that in your case it is more complicated this way. We try to find the best solution for you. That's why your comments are very important to us ! Good day, Camille Petit-Fernand
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Clo R.
Rating: 3 out of 5
Positive points: second experience with this site, this time for the new bags! They can be personalized and are of very good quality on delivery. Big downside: I wanted to have them quickly before leaving on vacation, so I took express delivery (max 48h). On the website, the order was prepared in 24 hours, even though it took longer... + delivery time not respected... What's the point of taking this option at 9 to receive them 5 days later like a standard delivery? Too bad about that. Otherwise, I'm completely satisfied with my purchase.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. It is very rare for our lead times to be so long. However, we will notify our teams and reimburse you for the shipping costs. Have a nice day, Elise, C-MonEtiquette
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Julie
Rating: 1 out of 5
Package not received
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Response from Petit-Fernand
Hello, We are very sorry about this delivery incident. As per our email exchanges, we have reshipped your order. We look forward to hearing from you :) Have a nice day, Camille C-MonEtiquette
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Arberesha M.
Rating: 1 out of 5
I still haven't received my order, I don't know what happened. I placed the order on November 13 and still haven't received it.
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We have just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Gomes M.
Rating: 1 out of 5
I will never buy from you again orders have arrived
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Response from Petit-Fernand
Hello, We're sorry to read your review. We'll be in touch to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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ELENA
Rating: 1 out of 5
I never received the goods
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Response from Petit-Fernand
Good morning Elena, We are very sorry, Our customer service has contacted you to help you. Chiara, Petit-Fernand ??
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Roman K.
Rating: 1 out of 5
Just because they use terrible Chronopost, deliver the shipments incorrectly and the only response we got - "sorry".
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Response from Petit-Fernand
Hello, your order has been successfully sent to the specified address. Unfortunately, we are not dependent on Chronopost and are not responsible for the problem if the delivery company decides to deliver your order to another location. So we are indeed sincerely sorry. You can refuse the delivery so that it is returned to us. We can then resend your order if you wish. Have a nice day, Elise, EsIstMeins
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Ruth V.
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, Thank you very much for your email. We have already dealt with your complaint by e-mail and have resent your order. We hope you like it. Have a nice day, Elise, C-MonEtiquette
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Jessica B.
Rating: 3 out of 5
This is the second time I've ordered self-adhesive labels for clothes. I'm quite disappointed for the second time, the labels don't hold and wash off on the 1st wash.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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