The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning, We are sorry for this delay in delivery. After our discussions, we have set up another shipment of your order and we hope that it will arrive this time without any problem :) We are available as always to help you Good day, Camille Petit-Fernand
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Daniela C.
Rating: 1 out of 5
Significant shipping costs and had to pay an additional 20 euros for customs clearance (for delivery in Luxembourg). Manufactured outside the EU, information not transparent
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Response from Petit-Fernand
Hello, Thank you for your feedback. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Eleonora
Rating: 1 out of 5
I was waiting for the labels to start school but they never arrived
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Response from Petit-Fernand
Good morning Eleonora, I sincerely apologize for this. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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Robert H.
Rating: 3 out of 5
The delivery time of 2 weeks is very long. Actually too long. Perhaps this is due to the French postal service. The labels themselves are good, durable and recommendable, so it was the second order.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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mari S.
Rating: 1 out of 5
The labels never arrived
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Response from Petit-Fernand
Good morning Sara, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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casalino C.
Rating: 1 out of 5
I never received them nor did I receive a refund!!!
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Response from Petit-Fernand
Good morning, I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Clare, Petit-Fernand
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Lisa
Rating: 1 out of 5
Ordered early September--never arrived.
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Response from Petit-Fernand
Dear Lisa, I sincerely apologize for the inconvenience. ?? Our support team will be happy to contact you to help you in the best way possible. Clare, Petit-Fernand
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Charley W.
Rating: 3 out of 5
Product is good but delivery is unnecessarily long
Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected, but we are a French company and are located in Bordeaux. We are happy to see that you like your order. Have a nice day, Elise, Petit-Fernand
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Noémie T.
Rating: 1 out of 5
I never received my package, it was nowhere to be found at the relay store. I don't know what happened.
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to help you. Have a nice day, Elise, C-MonEtiquette
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Luisella M.
Rating: 3 out of 5
Satisfied with the product, a little less satisfied with the delivery time
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Response from Petit-Fernand
Buongirno Luisella, We sincerely thank you for your feedback and for sharing your experience with us. We are glad to hear that you are satisfied with the product. However, we are sorry to learn that the delivery time did not meet your expectations. We are constantly striving to improve our service and will take your report into consideration to optimize our processes. We thank you again for your support and hope to serve you again in the future. Clare, Petit-Fernand
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Ute
Rating: 3 out of 5
Delivery takes an extremely long time (10 days) Response to complaint comes very quickly, the promised replacement has still not arrived (just over 1 week)
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope that you will like the replacement order. Have a nice day, Elise, EsIstMeins
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Carly T.
Rating: 3 out of 5
I've stuck the name stickers on the clothes labels as it says to do and after 2-3 washes I've had to put new ones on as they have come off.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Victoria
Rating: 3 out of 5
The envelope arrived quite damaged, fortunately the stickers were fine.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the box of your order has been damaged during delivery. However, we are pleased to know that your labels have not been damaged. Good day, Camille Petit-Fernand
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Ophélie A.
Rating: 1 out of 5
The personalized gourd is of very poor quality, the paint peels off after a few days, the first name fades along with the cute little motifs, and now the cap has just broken. All marketing, no quality. Very disappointing
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Response from Petit-Fernand
Hello, We are sorry to see that the quality of the gourd did not meet your expectations. However, we hope that you have received the refund you requested. Have a nice day, Elise, C-MonEtiquette
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Gemma T.
Rating: 1 out of 5
My order did not arrive
Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. However, we have no control over the postal service. We hope you have received your refund. Have a nice day, Elise, Petit-Fernand
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Riva P.
Rating: 3 out of 5
I wanted stick-on labels but I thought they were the iron-on ones I had already bought from you. Instead they came to me to stick on and on some fabrics they don't stick. For me the iron-on ones were more useful!
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Response from Petit-Fernand
Good morning Paola, We are sorry to hear that the labels you received did not meet your expectations. We would like to clarify that you received the adhesive clothing labels that you ordered. These labels are designed to be applied on the clothing label and not directly on the fabrics. We are available for any further questions or needs. We thank you for your understanding. Clare, Petit-Fernand
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JOSE
Rating: 1 out of 5
I was three days late and, of course, not for the start of the course.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the carrier was late in delivering your order. However, we hope that everything is to your liking as far as our products are concerned ! Good morning, Camille Petit-Fernand
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Amel T.
Rating: 1 out of 5
Find the same 2 on Ali express
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Response from Petit-Fernand
Hello, thank you for your feedback. However, as we are concerned about the environment, we offer self-adhesive and iron-on labels using solvent-free inks and produced locally, which is not the case with Ali Express. What's more, we place great importance on transparency with our customers. Have a nice day, ? Elise, C-MonEtiquette
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Valeria
Rating: 1 out of 5
I never received the order even though the chronopost website shows it as delivered.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've been experiencing delivery problems. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Enrique
Rating: 1 out of 5
The shipping was terrible, after sending it the first time to a collection point that was always closed, I tried to have it sent home, and they sent it to the same one again.... After 3 weeks I still can't pick it up.
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Response from Petit-Fernand
Good morning Enrique, We apologize for this late delivery. We see in the tracking that your order has been delivered. We hope everything is to your liking Good day, Camille Petit-Fernand
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ilham K.
Rating: 1 out of 5
Delivery too long Labels too big, too bulky Poor quality: they all came off after the 1st wash.
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Response from Petit-Fernand
Hello, We're sorry to hear that you had a bad experience with C-MonEtiquette. We take note of your comments. Have a nice day, Elise, C-MonEtiquette
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Donatella D.
Rating: 3 out of 5
I have never received the tags, but it is probably a frequent occurrence because they have a service that automatically when making a claim offers a refund.
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Response from Petit-Fernand
Dear Donatella, Thank you for contacting us. We apologize for the inconvenience encountered. We confirm that at the time of opening the complaint, you were offered two solutions and you opted for a refund. Remaining at your disposal, we send you our best regards. Clare, Petit-Fernand
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Alina X.
Rating: 1 out of 5
I am disappointed with the quality of the new stickers I bought. They peel off after every wash so they are single-use. The stickers I ordered 2 years ago are still on my clothes and do not peel off, and the current ones I bought about a month ago fall off after the first wash at 30 degrees.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
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Maica
Rating: 1 out of 5
Even when I call you are very nice and try to solve the problem immediately, it turns out that I still have not received my order. I don't know what to do anymore.... Maica SANTAPAU
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Response from Petit-Fernand
Good morning Maica, We are sorry for this delay in delivery. I see in the tracking of your order that it has already been delivered. I hope everything is to your liking Good day, Camille Petit-Fernand
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Mathilde
Rating: 1 out of 5
Extremely long lead times. Or I had a bug in my order and had to reorder...
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Response from Petit-Fernand
Hello, Following your call, we have sent your order a second time and at our expense so that you can enjoy your items. We hope they meet your expectations. Have a nice day, Elise, C-MonEtiquette
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Alice H.
Rating: 3 out of 5
I've been ordering my kids' labels from this site for a while now. The labels are very good, they stick pretty well and resist washing. But the only downside, for which I'm only giving 3 stars, is the delivery time! 10 days for delivery is particularly long. You don't want to run out at home, so anticipate your needs!
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope you enjoy your order. ?? Have a nice day, Elise, C-MonEtiquette
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Charlotte L.
Rating: 1 out of 5
Order not collected
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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C. P.
Rating: 3 out of 5
Good quality of products that I have been using for four years already. Less happy with the waiting time that lasted over fifteen days with free shipping.
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Response from Petit-Fernand
Dear Cristina, Thank you for your feedback and we are pleased to know that you appreciate the quality of our products. We are aware that waiting times can be a source of inconvenience and want to assure you that we are actively working to improve these aspects. Unfortunately, delivery delays are not directly our fault, but we are committed to doing our best to reduce shipping time. Your patience and understanding are very valuable to us. Clare, Petit-Fernand
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RAQUEL
Rating: 3 out of 5
The product very well, I had already made other orders before and very well, the transport bad, slow, the first shipment did not arrive and I had to send it back from petit
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Response from Petit-Fernand
Hello Raquel, Thank you for your comment. We are sorry for this delay in delivery and hope that everything is to your liking :) Good day, Camille Petit-Fernand
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ELISABETTA B.
Rating: 3 out of 5
È il secondo ordine che passo, rispetto al precedente (2020) ho trovato che la qualità delle etichette sia peggiorata.
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Response from Petit-Fernand
Salve, La ringraziamo per il Suo feedback. La invitiamo a contattarci per fornirci i suoi commenti, che ci sono molto utili per migliorare il nostro servizio. Le auguro una buona giornata, Elise, C-MonEtiquette
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Lucilla G.
Rating: 1 out of 5
Labels peel off after one wash
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Response from Petit-Fernand
Dear Lucilla, We apologize for the inconvenience encountered. We do not currently find any complaints registered in your name, but we will take action to contact you directly in order to better understand the situation and find an appropriate solution. We care about the quality of our products and your feedback is crucial to us. Clare, Petit-Fernand
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Céline W.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had delivery problems with your order. We have just replied to your email. Good day to you, Elise, C-MonEtiquette
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Sarah B.
Rating: 3 out of 5
Really nice labels & fonts to choose from. Unfortunately, an iron on label fell off after washing an item just once. I'd prefer them not to feel as plastic & shiny also. The look is great though, especially being able to choose the same colour background as the item of clothing.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Vanessa
Rating: 1 out of 5
Quite disappointed after 1 month I have not received my order and nobody says anything or answers.
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Response from Petit-Fernand
Hi Vanessa, Your order should have arrived by now. We are sorry for this situation. We have just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
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Alex
Rating: 3 out of 5
The labels never arrived, I claimed the refund and in about 5 days I got my money back, but we were very sad that they did not arrive because we thought they were beautiful.
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Response from Petit-Fernand
Hello, We are sorry you were not able to enjoy our products. We hope you will try again next time ! Good day, Camille Petit-Fernand
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Luisinha F.
Rating: 3 out of 5
When I booked the order it was mentioned 7-10 days to get it . Only after I made payment later in week when I was following up on email I got to know it will b longer than the expected period and I left UK to travel back to my home country . I had to then arrange someone to pick it from sis in law and have it reach me and I eventually got it today Appreciate this is updated upfront so customer can decide before paying . Now that I received the items all looks great , however on bottle I see there is some paint faded already when I took it from box which is shocking to see on new product
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Gwenaelle L.
Rating: 3 out of 5
Lots of choice in personalization, lots of items on offer, which is great, but the labels don't wash well (for those to be ironed on), or come off (for those to be stuck on), even though I wash at 30 degrees. It's a real shame.
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Response from Petit-Fernand
Hello, Thank you for your feedback. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Mangiafico S.
Rating: 1 out of 5
Nothing has come to me!
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Response from Petit-Fernand
Good morning, Thank you for your communication. Our customer service department will contact you with further information. Unfortunately, we did not find any complaints registered in your name. We encourage you, for future reports, to contact us directly so that we can provide you with faster and more effective assistance. We remain at your disposal for any further needs. Clare, Petit-Fernand
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Ewelina
Rating: 1 out of 5
Never received the order.
Response from Petit-Fernand
Hello Ewelina, We're sorry your order was lost by postal services. We hope that your interaction with our customer services was satisfactory, and we were able to provide a solution to your problem. Have a wonderful day!
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claire
Rating: 3 out of 5
the envelope arrived damaged but the labels are in good condition. This isn't my first order, and I've noticed a deterioration in the quality of the labels, and less choice of graphic options, which is a shame.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We invite you to contact us so that you can give us your comments which are very useful to us to improve. Have a nice day, Elise, C-MonEtiquette
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