Customer reviews of Petit-Fernand

The labels did not arrive to me. It is true that I did not go for tracked shipping, but I did not receive my order.

It's a shame it doesn't stick well.

I didn't get my order

The courier service was terrible. They took much longer than the stipulated time. The customer service was quick to answer, but they did not give me any solution. Very bad that they don't send orders home, even if they charge shipping costs. MRW/Seur are a disaster.

labels not received

Took much longer to arrive than expected, half the name tags unusable. Shoe tags are the only things worth buying. Poor customer service, no means of requesting a refund that I could find on the website.

I am very disappointed with the snack box which arrived with a printing defect (illegible first name) and I am even more disappointed to discover that the personalization is done by a simple sticker whose lifespan will not be very high...

I liked the ease of the website, the designing of them (not thousands of choices which is good) delivery was good, the product is nice but I'm disappointed when you remove them from the backing sheet. They seem strong but they misshape when you remove them from the adhesive backing sheet which is a tad annoying, it doesn't sit neat/straight on my items. It's like it's not really cut properly. Everything good prior just a slight disappointment with the removing of labels.

The delivery times are too long.

Arrived more than 1 week late when it said 2-3 days.

On the whole I like all the items I order except the bento where I am really disappointed by the quality of this one. The flocking is really very badly done (bubbles, sticky hairs, a real horror for a child's box).

A good experience..I waited almost a month to get my order

Unfortunately, although the labels they sell are nice and well made, the company and the structure in charge of shipping and customer contact leaves a lot to be desired. This is not the first time I buy from Petit Fernand. already last year the first order did not reach its destination. I had to write to get a new shipment. This year the same story. It just so happens that the first order turns out to be lost with the courier and like last year, it will never even arrive late to its destination. Very bad customer service that despite my reports did not take charge of the delay and inconvenience (school labels bought in August and arrived when school started already three weeks ago!). Given the very bad experience for two consecutive years I will not buy from this company again. If you are unable to handle a shipment to Italy do not advertise your products in Italy!

Very good as always the labels that I have been ordering for 8 years, but this time they took 15 days to arrive.

This is the third time I have ordered the name labels and I am very happy with them, only the last delivery took three weeks to arrive.

Lovely design of stickers, huge selection. I followed the ironing instructions completely and on first wash some fell off. Quite disappointing for the price of the product

Shipping too slow

Labels were very nice but delivery was extremely slow.

Far too long production time and away from France. It took two weeks for a few name stickers.

Unfortunately, the delivery time was not met and arrived after school started. A maximum of 10 working days was expected, but it arrived after three weeks

I have been very unhappy for more than a month for my order to arrive, I needed it for the beginning of the school year but it has not arrived yet.

I don't recommend this site, the labels come off after machine washing, I'm very disappointed with my order.

I did not receive my order and I have reported it to customer services without return .... very disappointed, I will no longer order on this site.

Unfortunately this pack of stickers are not lasting and keep coming off in the wash

Nice printed but Unfortunately the stickers come off from the clothes after washing.

Very disappointed, the labels don't wash off. I always find 1 or 2 peeled off after each machine.

I received the wrong product. Customer service told me that they would send me the correct one but it has been more than 20 days and I still don't have what I bought, I will not buy from this brand again.

1st order not received. Call to after-sales service. They send me back a batch of labels...which takes 1 week to arrive...SMS chronopost not received...label put on, 1st wash...label taken off....

Good reception of the 2nd order! Satisfied, the colors are nice and the writing is easy to read... For the 1st order, it's a flop!... never received my order...

I like the concepts of water bottles and design however after using bottles, one of my kids came from school and said it smells metal and the taste of water was different. I checked it and my kid was right. It smells unpleasantly and the taste of the water inside seemed different from fresh water. Unfortunately, since then, my kids stopped using bottles.. shame, I was so excited these bottles to arrive and hopeful about the quality. To be honest, I am slightly disappointed and gutted as even the delivery costed me a lot. I am happy with the labels though. They are nice and good qualities .

products arrived in eleven days, just in time to be used

They arrived very late the courier service very bad

Very disappointed the labels come off in the 1st wash 0/20

It took a long time to arrive

Unfortunately, I had a very bad experience. I ordered the labels in late August, with delivery by September 10. The labels never arrived again.

Sent someone else's order.

It took 16 days to receive the stickers. In these 2 weeks I tried to contact the company by email to hear back but did not receive a reply. Bought from amazon arrived in 4 days.

I ordered two products neither of which ever arrived. I would say very bad.

There just ok wouldn't say there great the ends start to flick up on the end once washed etc

I chose one of the delivery points offered by the web, after more than 2 weeks I received an email indicating that the order could not be delivered. When I went to ask at the collection point they told me that they did not know why they were on the website as a collection point because they were not and that they did not have my order there. After enquiring at two post offices I managed to locate the order in which they had also put the wrong details as my name had been put as the street name. Although the order itself was what I expected the shipping process was very disappointing so I don't think I will repeat.