The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Quite disappointed because I thought they were self-adhesive labels but no. They have to be ironed so they are unusable on the fabrics I was going to stick them on.
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Borrelli E.
Rating: 1 out of 5
I never received what I ordered nor received any response to my complaint
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cal
Rating: 3 out of 5
I had a good first experience with these labels but the quality dropped with those of my last order, half of the iron-on labels peeled off after only one wash, considering the price, it's not worth it.
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Charlie P.
Rating: 3 out of 5
I emailed but haven't had a response. The stickers are good and we really like them, however the iron on stickers all peeled off after a few days at school. (This is before I had even washed them and I followed all care instructions) I believe I may have had a bad batch as the stickers are good.
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Kate C.
Rating: 1 out of 5
Very disappointing. Waited ages for delivery and then we received someone else's labels. I thought they would have expedited the delivery of replacement labels but they didn't. I had to purchase elsewhere as I couldn't wait
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Alessia T.
Rating: 1 out of 5
after a month I still haven't received anything
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Gugu
Rating: 1 out of 5
the cap of the gourd is too difficult to close and open!!! the neck of the gourd is broken after a year of use only used in the morning 4 × per week!!! for a gourd at 25e is pitiful!
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Raquel Aljarilla
Rating: 1 out of 5
They sent me the wrong order and it was urgent because I was missing them in a few days. I was told that it would arrive on Monday at the latest and it did not arrive until Thursday. They also told me that to compensate me they would refund 15% of the order amount and they haven't done it either. I will not order again
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Cristina
Rating: 3 out of 5
Delivery was slow, product is average as started to peal after second wash. Not supposed to do that
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Pauline B
Rating: 3 out of 5
The normal labels and the iron-on labels are great, but I'm a bit disappointed with the customizable gourd. It's the first day that my son is taking it to school and the name has already been removed.
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Abbie K.
Rating: 1 out of 5
Order was late despite being told it would arrive on time.
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Tenants
Rating: 3 out of 5
I liked how cute the designs where and how easy to design and iron in, however some of the labels I have ironed in have came out or come loose and the children's uniforms have been washed 5-7 times maximum, quite disappointed
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DianeHauke
Rating: 1 out of 5
Goods not received; refund is also a long time coming. I am very disappointed.
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Response from Petit-Fernand
Hello, As clarified in our email exchange, your order has been successfully dispatched. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for any delays in delivery by the postal service. Do not worry, you will receive your money safely. The accounting department will take care of it. ?? Have a nice day, Elise, EsIstMeins
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Helena P.
Rating: 3 out of 5
The labels are very beautiful and of high quality. The selection of colors and motifs is also satisfactory. However, shipping took a very long time.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected, but we are located in France, so it takes a little longer than in Germany. However, we are pleased that you like your order! ?? Have a nice day, Elise, EsIstMeins
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Joyce Bessis
Rating: 3 out of 5
last time I ordered I thought the labels were nicer :-(
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Assunta
Rating: 1 out of 5
Despite prompt assistance in responding, after more than a month I still have not received my order. There is no tracking and I don't know what happened to it!
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Nadège TAERO
Rating: 3 out of 5
This is the second time I've ordered. I had paid for my order to be delivered as soon as possible but my order was delayed due to a shortage of a gourd stopper but their customer service reimbursed me and even asked me if I wanted another color of gourd stopper. I think it's great. I think it's great. In any case, their products are always so good ????. I recommend them!
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Leanne P.
Rating: 3 out of 5
I have used this company for years but unfortunately this years batch are just not sticking to the clothing tags which is really frustrating as they always used to stick so well and I have not been doing anything different to my washing.
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A A.
Rating: 3 out of 5
Very cute labels and well printed BUT after a week the shoe labels had fallen off both pairs of shoes I had added them to. Wouldn't buy them again. This is after years of using a different brand - they were impossible to remove.
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Chloe
Rating: 3 out of 5
I'm not sure what to think. Some labels have already come off even though I wash my clothes at 40 degrees maximum. I wouldn't recommend the direct-glue type
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Battista M.
Rating: 1 out of 5
Very bad delivery parcel arrived very late. I did not use the product
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Camille CONFLANT
Rating: 3 out of 5
I order the labels every year and am very satisfied with the service. However, this year, the order arrived late and I had to start the year without the labels, too bad... I'll use them next year...
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Anna B.
Rating: 1 out of 5
Unfortunately, the product never arrived, I am waiting to receive a refund
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Nuria Biosca
Rating: 3 out of 5
The labels are very easy to apply and adhere perfectly to different surfaces.
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Carla Mendes
Rating: 1 out of 5
1 order did not arrive I was sent the labels a second time, the lady on the phone told me that between 5-6 days I should receive them and nothing. I go on the document to see and I still you in the course of manufacture
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Sophie Schampel
Rating: 1 out of 5
I never received my order but my payment was debited!
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Claudia
Rating: 1 out of 5
Ho fatto un ordine e dopo oltre una settimana di attesa (tempi spedizione geologici non tracciati .. dovrebbero adeguarsi!) mi arrivano le etichette ... ma non sono le mie!!!!!! Il nome è di un altro bambino ... incredibile . Ho scritto al servizio clienti che dice risponde entro 24 ore ... non è vero. Non hanno risposto. Domani quindi lo dovrò chiamare spendendo anche i soldi della telefonata. Mai più ! Aggiorno che ho scritto un'altra volta ma niente . Ho chiamato .. 2 euro di telefonata per farmi rinviare le etichette . Non hanno offerto nemmeno la spedizione più rapida anche se l'errore era stato il loro. Anzi mi ha risposto una tipa pure scocciata !
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Lilia Luchianov
Rating: 1 out of 5
I never received the labels. Nor was I informed by e-mail that the post had arrived. Where is my parcel?
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Madame madurell
Rating: 3 out of 5
The labels are really superb. However, I have a problem, the first name on the gourd 1 week later is peeling off and clearly at the price of the gourd I'm rather disappointed. I'm going to contact the service department to see if this can be corrected.
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brigitte monnet
Rating: 1 out of 5
I made a mistake due to a lack of information on my label order. I wanted to iron-on labels for my clothes and ended up with sticky labels that I have no use for.
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Kerry W.
Rating: 1 out of 5
Labels come off after first wash
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Kim
Rating: 3 out of 5
The bottle is actually quite nice, but unfortunately both the print (or rather sticker) on the bottle and the lid are quite smelly. I find it difficult to give the product to small children when my hands stink so much. But the delivery time and processing were great.
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Response from Petit-Fernand
Hello, thank you for your review. We are very sorry that our drinking bottle is causing you problems. For your information, it is not a sticker, but a sublimation print. Please contact us so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
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Emeline Waloszczyk
Rating: 3 out of 5
Too small for my taste and doesn't necessarily fit very well .
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Wacbb
Rating: 1 out of 5
Delivery times far too long.
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Anna C.
Rating: 1 out of 5
Disastrous experience it is the second time I order and it arrives after an exhausting request for news Not even if it was a cheap site given the price of things would be the least arrive on time instead it takes months of waiting to receive what bought Really bad experience experienced for several times Very bad site
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Alis D.
Rating: 1 out of 5
This site is not even worth one star. I ordered for the second time because I thought it would go well like the first time. Now this time I had a very bad experience. I ordered adhesive labels that were supposed to arrive within 3-10 working days by normal standard letter, then they were supposedly produced again and sent out again by standard letter and I didn't receive them again. For me it is very strange alone that a normal standard letter takes 3-10 working days and with german post if you hack 1-3 working days it means ... well that was the very last time I paid thank god via paypal and thus got my money back.
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Response from Petit-Fernand
Hello, thank you for your review. We sent your order to production a second time on September 10th at our expense. As you can see on your order confirmation, you have chosen the standard delivery. Since production takes 48 hours, your order was shipped on September 11th, less than 48 hours. If you allow 10 working days for delivery, your order should arrive on September 23rd at the latest. As you have requested a refund via Paypal, you will probably receive a free order. We always strive to help our customers as best we can, but we still require respect and courtesy in our email conversation. However, we hope you will enjoy your order. Have a nice day, Elise, EsIstMeins
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Andréa Travard
Rating: 1 out of 5
I am disappointed with my order. The site is not clear enough when we place an order for the 1st time. I wanted to order labels to stick on the garments, not on the labels already present on the garment! There's no personal interest in ordering personalized labels to stick on a label! I might as well mark the first name directly on the garment label! I've wasted 20 euros and ended up with 100 unusable labels, since they're supposed to be put on a label!
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Avesta S.
Rating: 1 out of 5
The website advertises that name labels will be produced within 48 hours. It is now day 10 and there is no sign of the labels. Supposedly they have already been delivered. My children's school supplies were not labeled for days. I then ordered elsewhere. Refund at EsistMeins = no reply. NEVER AGAIN
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Response from Petit-Fernand
Hello, If you have selected standard delivery, the production time is 48 hours, not the delivery time. The latter takes 10 days. Please contact us if you would like more information. Have a nice day, Elise, EsIstMeins
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Giulia
Rating: 3 out of 5
Shipping not too efficient
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miriana A.
Rating: 1 out of 5
I never received anything, I want a refund
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