The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I used to use another brand, but I wanted to try this one and unfortunately I'm very disappointed. After the 1st wash at 30°C, the labels were already peeling off, even though I had followed the instructions carefully...
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Response from Petit-Fernand
Hello, We have received your message and would like to assure you that one of our operators is currently processing your request with all due attention. We fully understand your situation and are doing everything in our power to find a solution that will meet your expectations. Thank you for your patience and understanding. We hope to be able to resolve this problem satisfactorily as soon as possible. The C-MonEtiquette team
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Marion IDIER
Rating: 3 out of 5
The backpack is not suitable for toddlers. It's written for ages 3 and up, but I'm looking for a more suitable one.
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Response from Petit-Fernand
Hello, Thank you for your feedback regarding the backpack. We're sorry to hear that it doesn't meet your expectations in terms of adaptability for toddlers. We have indeed indicated that the backpack is recommended from the age of 3, but we understand that each child has specific needs. Thank you again for your comments and understanding. The C-MonEtiquette team
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Michela
Rating: 3 out of 5
Then considering the misunderstandings there were, with the failure to send the personalized bag and the name on the water bottle ruined only after one day, and the immediate resolution provided by petit Fernand I can say that I am quite satisfied with the service.
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Response from Petit-Fernand
Dear Michela, Thank you for your comment and for your understanding regarding the misunderstandings that occurred. We are glad to know that despite the initial difficulties, the resolution provided by Petit Fernand helped to meet your expectations. Your satisfaction is paramount to us and we are constantly striving to improve our service. If you have any further needs or questions, please do not hesitate to contact us. See you soon, Chiara, Petit-Fernand
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Astrid Sambou
Rating: 3 out of 5
Unstuck on 1st wash when washed at 30 and on short cycle
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Response from Petit-Fernand
Hello, I'm sorry to hear that you've had problems with the labels. We will contact you directly to understand what happened and find a solution. Thank you for your patience and understanding. The C-MonEtiquette team
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Emmanuelle
Rating: 1 out of 5
I ordered labels, a gourd and a snack box. Two weeks after school and parts of my daughter's name are already missing (2 letters out of 4... ). The Snow Queen drawing is also missing. My 6-year-old daughter doesn't use her water bottle very much. Washing is done by hand. It would have been better to apply a protective coating to the decorative stickers. After all, they're just stickers stuck on the bottles. I really expected a higher quality product, given the purchase price. This was my first and last order with you. I wanted to change this year but I would have had to stay with your competitors.
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Response from Petit-Fernand
Hello, We're very sorry about the problems you've had with the gourd. This is definitely not the quality we want to offer our customers, especially after such a short use. We will analyze what may have happened and take the necessary steps to remedy the situation. Your satisfaction is important to us and we are here to help you. Have a nice day, The C-MonEtiquette team
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Jade
Rating: 3 out of 5
Perfect, next time I'll add the name next to it.
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Response from Petit-Fernand
Hello, Thank you for your feedback! We are delighted that you are satisfied with your order. Good day, The C-MonEtiquette team
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Sokette
Rating: 3 out of 5
Ordered iron-on labels, very disappointed, after two washes, half of them have already peeled off... even though I followed the instructions to the letter.
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Response from Petit-Fernand
Hello, We are sorry to hear that the labels are not holding. This is totally abnormal. In order to better understand what could have happened, could you please send us photos of the labels concerned to [email protected]? We will be happy to help you find a solution to this problem. Thank you for your feedback.
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Maeva B
Rating: 3 out of 5
I find it very practical, I love the different labels. The booklet system is also very well done. Honestly, everything is good and the shipping is fast too. But I find that the labels don't hold on certain garments like jeans and certain materials. I'm a bit disappointed, I have a dozen that didn't last two weeks, so I'm going to have to recommend some. It bugs me because it's for my twins who are in kindergarten, I really like the labels. Do you have a buffer system?
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Response from Petit-Fernand
Hello, I'm delighted that you find the labels practical and that you like the booklet system and the fast delivery. I'm sorry to hear that some of the labels don't fit on certain garments, especially jeans. I've just contacted you privately about your labels. All the best, The C-MonEtiquette team
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Venecia P.
Rating: 1 out of 5
Order placed on August 28 spent 14 euros parcel never arrived! You are real thieves And good thing I needed them for the beginning of school
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Response from Petit-Fernand
Dear Valencia, We are sincerely sorry for the situation you described regarding your order placed on August 28. We have already sent you an email to provide assistance, but have not received a response. We will contact you again to help you resolve the problem as soon as possible. Please respond to our communication so that we can proceed quickly and provide you with the support you need. Thank you for your understanding. Clare, Petit-Fernand
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Clara VIEIL
Rating: 3 out of 5
The site is very good and delivery very fast. On the other hand, I find that the labels do not peel off easily from the backing and are damaged before being used.
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Response from Petit-Fernand
Hello, Thank you for your positive comments about our site and the speed of delivery. I'm sorry to hear that you encountered problems with the labels. We will contact you directly to understand what happened and find a solution to this incident. Thank you for your patience and understanding. The C-MonEtiquette team
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Yolanda C.
Rating: 1 out of 5
Paid extra for fast delivery and it took 12 days. Never again
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Response from Petit-Fernand
Hello, we are very sorry about this. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. Have a nice day, Elise, EsIstMeins
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Ellie N.
Rating: 3 out of 5
Nice looking labels and good delivery. However after one wash the stickers came off my sons school Tops. Not had this problem from other label companies before.
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Kaley L.
Rating: 3 out of 5
Took way to long to get to me over 2 weeks, product nice as always but delivery way to long
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Lea
Rating: 3 out of 5
The snack box isn't easy for kids to open and isn't watertight. The gourd leaked! You have to be very careful. Promotional codes don't work... The labels are fine.
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Marine
Rating: 1 out of 5
Easy ordering. Delivery on time. Only objection: product quality. I bought sticky labels for clothes. They all came off after the 1st wash.
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Response from Petit-Fernand
Hello, I've just contacted you privately. We are sorry to learn that the labels do not hold after the first wash. This is totally abnormal. In order to better understand what could have happened, could you send us photos of the labels concerned? Thank you for your feedback. The C-MonEtiquette team
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Cardon
Rating: 1 out of 5
Very disappointed, I even wrote an email directly to the site, the gourd leaks my granddaughter can not even take it she has used twice. Very disappointed, I even asked for a refund or commercial gesture and no answer.
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Response from Petit-Fernand
Hello Virginie, We're very sorry for the inconvenience you've experienced with your order. Please note that we have already refunded your purchase in full on 12/09, as indicated in our previous exchanges. The C-MonEtiquette team
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Thomas A
Rating: 1 out of 5
You insist on having my opinion but I've already asked you to stop the emails 2 times. Terrible experience.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had a negative experience with our communications. We will immediately stop sending our automated emails and apologize for any inconvenience. The C-MonEtiquette team
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Jennifer Gadiou
Rating: 1 out of 5
Ordering express on Friday at 9.90 and having it delivered on Wednesday... that's a steal. Still, the product is of high quality.
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Gregory Pouliquen
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello, I have just contacted you privately regarding your non-received order. We fully understand your frustration and will resolve this issue as soon as possible. The C-MonEtiquette team
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Marie Laure
Rating: 3 out of 5
Hello my negative opinion does not concern the products but rather the delivery, it is written between 2 and 4 working days concerning me one passed the 7 days and unfortunately I counted on this delivery. And the delivery tracking was also catastrophic, it said parcel delivered when it was not.
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ALAIN
Rating: 1 out of 5
I ordered labels to have them for back to school and I never received them. After several calls telling me that it could take up to 10 days to receive them, I was reimbursed. So I didn't get to see the quality of these labels and I'm disappointed.
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Response from Petit-Fernand
Hello, We're very sorry to hear that you didn't receive your labels in time for the start of the new school year, and we fully understand your disappointment. We have taken your situation into account and hope that, despite this incident, you will consider contacting us again in the future. The C-MonEtiquette team
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Vanessa
Rating: 1 out of 5
Late shipping. Labels never received for back to school. Waste of time.
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please note that we have already refunded your purchase in full on 06/09, as indicated in our previous exchanges. The C-MonEtiquette team
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CécileF
Rating: 1 out of 5
At first, I bought sticky clothing labels, but they couldn't withstand the dryer. So I opted for iron-on labels, washed at 40, tumble-dried and several labels have already popped off. The same goes for the shoes, the labels don't stand perspiration, a few years ago a transparent label protected the whole thing, unfortunately this label has disappeared and the labels haven't lasted a week.
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Response from Petit-Fernand
Hello, We find it unusual that you have experienced a quality problem with your order. We understand your frustration and would like to resolve this issue as soon as possible. We will contact you directly to discuss the situation and find a solution tailored to your needs. The C-MonEtiquette team
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Ludi
Rating: 1 out of 5
Two orders zero receipts I'm still waiting
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Response from Petit-Fernand
Hello, We have contacted you privately, because it is indeed abnormal that you have not received your order within the expected time. Please be assured that we are doing our utmost to resolve this problem as quickly as possible and to provide you with a solution. We remain at your disposal for any further assistance, and hope that you will receive your products as soon as possible. Sincerely, The C-MonEtiquette team
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Baboub
Rating: 1 out of 5
Order not received ...? Twice !!!!!
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Response from Petit-Fernand
Hello, Your order has been resent due to the non-receipt of the initial shipment. We hope you have received it correctly this time and that you like the products. The C-MonEtiquette team
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Virginie REUSSER
Rating: 1 out of 5
I paid a supplement chronopost to receive my labels within 24 hours. I received my order 7 days later! A HONEST!!!
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Laura Riedinger
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. As we indicated in our previous exchanges, your purchase was fully refunded on 12/09. Have a nice day, The C-MonEtiquette team
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natalie
Rating: 3 out of 5
No delivery arrived, despite the additional costs paid for fast delivery. But then the amount was quickly transferred back. So I can't say anything about the quality, but the rest was okay.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry that you had problems with the delivery. ?? We have refunded you the full amount and hope that things will go better next time. Have a nice day, Elise, EsIstMeins
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Laurianne BOUZOU
Rating: 1 out of 5
Delivery time far too long
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Response from Petit-Fernand
Hello, thank you for your feedback. Your order was delivered within 4 days, which is our usual delivery time. We're sorry if it took too long and hope you're satisfied with the products you received. Have a nice day, The C-MonEtiquette team
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Marie Comte
Rating: 1 out of 5
I never received my order, which was placed on August 28!
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Response from Petit-Fernand
Hello, We confirm that customer service has received your request. You will receive a reply as soon as possible, and we are sure that we will find a satisfactory solution for you. Thank you for your patience. The C-MonEtiquette team
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Mrs ..
Rating: 1 out of 5
Never got product and rude customer service
Response from Petit-Fernand
Hello, I'm very sorry to hear that you have not received your order. However, I would like to address your comments regarding our customer service. We have always responded promptly to your inquiries and have listened carefully to each of your questions. In fact, we went above and beyond by sending you a second order free of charge, based on your selection. After that, you opted for a refund, which we promptly processed. We truly apologize for any inconvenience regarding the non-receipt of your order, but I believe our customer service has been nothing short of helpful and supportive throughout this process. We take pride in providing excellent customer service, and it's disheartening to hear that you feel this way. Your feedback is important to us, and we strive to improve based on our customers' experiences.
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evy
Rating: 1 out of 5
Too expensive shipping costs
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Ylenia
Rating: 3 out of 5
The clothing labels arrived "unshaped" so I have to peel them off myself with scissors. The standard adhesive labels, on the other hand, are perfect.
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Response from Petit-Fernand
Dear Ylenia, We are sorry to hear that the clothing tags did not arrive as expected and we understand the inconvenience this may cause. Please be assured that we will take care of the situation and contact you as soon as possible to propose an appropriate solution. We thank you for your understanding. Clare, Petit-Fernand
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Léa BOESCH
Rating: 1 out of 5
I had to put 1 star because you can't put 0. I chose 24-hour delivery and paid almost 10 for postage, only to never receive my order. I contacted by email several times without getting an answer. I had to call customer service to find out more. They promise same-day delivery before 6pm. I received nothing. I received a refund for my order but I was left with nothing for my son's first day of school and I have to find a new solution for marking my son's things.
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges. All the best, The C-MonEtiquette team
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Delphine Cadalen
Rating: 1 out of 5
I still haven't received my order since August 30th despite the Chronopost option!
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Response from Petit-Fernand
Hello, thank you for your feedback. In order to better understand the problem you are experiencing and to be able to help you in the best possible way, we have contacted you by email. Please don't hesitate to reply so that we can find a solution quickly. The C-MonEtiquette team
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Jeremy Quidot
Rating: 1 out of 5
Hello, I placed an order in August 2024 for labels and they never arrived!
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Response from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response. The C-MonEtiquette team
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Filippo
Rating: 1 out of 5
1 order placed and never arrived, repeated again ( at lororor expense we would miss it!) and after 8 days still not arrived....at this point I think it will never arrive!
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Response from Petit-Fernand
Good morning Philip, We sincerely regret the negative experience you had with your order. We understand how frustrating it can be and we take it very seriously. We will contact you shortly to make sure that the second shipment was successful and to provide you with the necessary support. We thank you for your patience and understanding. Clare, Petit-Fernand
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Naomi G.
Rating: 1 out of 5
First order was great so I ordered again. Ordered a bigger amount .and it's never been delivered.
Response from Petit-Fernand
Hello Naomi, We're sorry you had issues with the delivery of your order. Our Customer support has sent you an email to try to resolve this problem. Have a wonderful day!
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Sogol Ansari
Rating: 1 out of 5
I have received nothing from August, the school year has begun and later to ask our opinion Too bad
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not yet received your order and understand your disappointment, especially with the start of the school year. This does not reflect the service we wish to offer, and we apologize for the inconvenience. We will contact you privately to resolve the situation as soon as possible. The C-MonEtiquette team
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Sabrina R.
Rating: 3 out of 5
The product is as good as ever. But the product for another child was sent to me first. And that took forever - easily 2.5 weeks. However, the replacement with the correct name arrived quickly and without any problems.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry that such a problem has occurred. However, we hope that you are satisfied with your order. Have a nice day, Elise, EsIstMeins
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