The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, I bought 200 iron-on labels and already a dozen have come off out of the 40 fixed ones while strictly following the recommendations! Disappointed!
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Response from Petit-Fernand
Hello Tracy,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have encountered problems with our labels. Your satisfaction is very important to us, and we would like to resolve this situation. To assist you, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Cattoi M.
Rating: 1 out of 5
following a purchase from 04/01/2026
As already explained to your employee, the labels do not stick well to the pencils. It may be that I made a mistake in the order and the size, but the fact remains that they do not do their job, that is, THEY DO NOT STICK. I was not satisfied either with the VERY LONG delivery times or with the order itself. Therefore, I will never place orders with your company again. Best regards
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Response from Petit-Fernand
Good morning Mavie,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We are committed to ensuring the quality of our products and customer service. Your satisfaction is important to us.
Best regards,
The Petit-Fernand team
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Giovanna M.
Rating: 3 out of 5
following a purchase from 11/01/2026
The labels are great but I had ordered for 4 different children and the notebooks had all the names mixed up, it's a shame... otherwise, product quality and fast delivery as promised
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Response from Petit-Fernand
Hello Giovanna,
Thank you for taking the time to share your opinion. We are delighted to hear that you are satisfied with the quality of the labels and the speed of delivery. We apologize for the mix-up of names in the notebooks and will take your comments into account to improve our service.
Have a nice day,
Camille C-MonEtiquette
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Christèle M.
Rating: 1 out of 5
following a purchase from 09/01/2026
Peels off
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Response from Petit-Fernand
Hello Christèle,
Thank you for your feedback. We are sorry to hear that you encountered a problem with our product. Your satisfaction is our priority, and we are committed to providing you with a solution. To assist you, we have just contacted you by email :)
Have a nice day,
Camille C-MonEtiquette
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Lydia T.
Rating: 3 out of 5
following a purchase from 29/12/2025
Easy to apply but they keep coming off!
Response from Petit-Fernand
Dear Lydia, thank you for your feedback on Petit-Fernand. We are glad to hear that you found the application process easy, but we apologize for the issue you experienced with the labels coming off. We will take your comments into consideration as we continuously strive to improve our products. Contact our costumer service for your quality' problem!
Giulia Petit-Fernand
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Morgane C.
Rating: 1 out of 5
following a purchase from 07/01/2026
The labels do not stick to the fabric
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Response from Petit-Fernand
Hello Morgane,
Thank you for taking the time to share your feedback. Indeed, as specified on our website, our self-adhesive labels for clothing do not apply to the fabric but to the existing labels on the garments. We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Yoann P.
Rating: 1 out of 5
following a purchase from 06/01/2026
The label does not stick well, it comes off after a wash
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Response from Petit-Fernand
Hello Yoann,
Thank you for taking the time to share your experience. We are sorry to learn that the label did not meet your expectations. Your feedback is valuable and we will pass it on to our team to improve the quality of our products. For this, we have just contacted you directly by email :)
Have a nice day,
Camille C-MonEtiquette
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Ferrario G.
Rating: 1 out of 5
following a purchase from 27/12/2025
Order extremely delayed
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Response from Petit-Fernand
Good morning Giada,
We are sorry that your order has been delayed. We are working to improve our service and ensure that similar situations do not happen again. We thank you for your patience and assure you that your feedback is essential to us.
Best regards,
Giulia Petit-Fernand.
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Lividini C.
Rating: 1 out of 5
following a purchase from 14/12/2025
Package never received
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Response from Petit-Fernand
Good morning Chiara,
Thank you for your feedback. We are sorry to hear that you have not received your package. We invite you to contact our customer service, so we can assist you in resolving the issue. Your satisfaction is important to us.
Best regards,
The Petit-Fernand team
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LAURENT L.
Rating: 3 out of 5
following a purchase from 04/01/2026
I am disappointed with my 3rd order.. I received adhesive labels that only stick to the labels... but the first 2 orders were iron-on transfers.... I was expecting the same thing.. that said, the transfer labels do not last long on clothing
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Response from Petit-Fernand
Hello Laurent,
Thank you for taking the time to share your opinion. We are sorry, however, that the format chosen for this order does not fully meet your needs.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Catherine R.
Rating: 1 out of 5
following a purchase from 01/01/2026
Despite having strictly followed the instructions for applying the labels, the clothing was very damaged. Very unhappy, I would not recommend this site again.
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Response from Petit-Fernand
Hello,
We are sincerely sorry to hear about your disappointment.
The instructions provided for applying the labels only concern their application. However, it is essential to prioritize the care instructions specific to each textile (washing temperature, drying, ironing, etc.), as these can vary depending on the material and influence the final result.
We remain available to discuss and assist you if needed.
Have a nice day,
Camille C-MonEtiquette
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Giammellaro A.
Rating: 1 out of 5
following a purchase from 17/12/2025
I did not receive my order placed on December 18. Very strange, because previously I had already purchased my labels for school, and I always received them. But as of today, I don't know what happened
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Response from Petit-Fernand
Good morning Andrea,
Thank you for your feedback. We sincerely apologize for the issue with your order from December 18. We invite you to contact our customer service so we can assist you better and resolve the situation as soon as possible. We are here to help you.
Best regards,
Giulia Petit-Fernand
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Rachel M.
Rating: 1 out of 5
following a purchase from 26/12/2025
Partially shipped order (the labels that stick to the iron are missing)
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Response from Petit-Fernand
Hello Rachel,
Thank you for taking the time to share your feedback. We are sorry to hear that your order was not complete. Your feedback is valuable and we will ensure to check this point to improve our service. We hope that the solution provided by our customer service is satisfactory for you :)
Have a nice day,
Camille C-MonEtiquette
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Léa C.
Rating: 3 out of 5
following a purchase from 25/12/2025
Order and delivery were great but the product has changed and the label cracks at the first iron press. This didn't happen with previous orders. I'm a bit disappointed but it works yay and the girl was able to go on a school trip with everything well labeled.
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Response from Petit-Fernand
Hello Léa,
Thank you for your feedback and we are glad to hear that the order and delivery met your expectations. However, we are sorry to learn that you encountered a problem with the label. Your comments are valuable and will help us improve the quality of our products. Please do not hesitate to contact us directly for any further assistance, so that we can provide you with a satisfactory solution.
Have a nice day,
Camille C-MonEtiquette
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Samantha T.
Rating: 3 out of 5
following a purchase from 13/12/2025
I think the bottles we ordered are very lovely and well made. However one of the bottles lock/catch broke off within a week when it fell off the sofa which is a shame when they’re not cheap bottles!
Response from Petit-Fernand
Dear Samantha,
Thank you for taking the time to share your thoughts with us. We’re delighted to hear that you find our bottles lovely and well-made. However, we sincerely apologize for the issue you experienced with the lock/catch. Your feedback is invaluable, and we will certainly look into this matter to improve our products. If you need assistance with a replacement or have any further concerns, please do not hesitate to contact our customer service.
Best regards,
GiuliaPetit-Fernand
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Joana S.
Rating: 1 out of 5
following a purchase from 03/12/2025
It peels off after a wash while it is clearly stated that it withstands several washes. I wash at 30 degrees. Never again a fortune spent for nothing
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Response from Petit-Fernand
Hello Joana,
Thank you for taking the time to share your experience with us. We are sorry to hear that the product did not meet your expectations. Your feedback is valuable and helps us improve our offerings. We have just contacted you to assist you :)
Have a nice day,
Camille C-MonEtiquette
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Michaela L.
Rating: 1 out of 5
following a purchase from 07/12/2025
Item was only received after complaint and about 3 weeks.
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Response from Petit-Fernand
Hello Michaela,
Thank you for your feedback. We are sorry to hear that there were delays with your order. We are always working to improve our service and optimize your experience. Please do not hesitate to contact us directly if you have any further concerns.
Best regards,
Camille Es-Ist-Meins
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Hatice N.
Rating: 1 out of 5
following a purchase from 15/12/2025
I took thermo stickers without paying attention
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Response from Petit-Fernand
Hello Hatice,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our thermo stickers did not meet your expectations. Your satisfaction is our priority and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.
Have a nice day,
Camille C-MonEtiquette
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Sara A.
Rating: 1 out of 5
following a purchase from 04/12/2025
Part of the order is still missing.
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Response from Petit-Fernand
Good morning Sara,
Thank you for contacting us. We are sorry to learn that part of your order is missing. We invite you to contact us directly to resolve the issue in the best way possible. We are committed to providing you with quality service and will do our best to meet your needs.
Best regards,
Camille from Petit-Fernand
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Laura E.
Rating: 3 out of 5
following a purchase from 05/12/2025
The iron-on labels peel off directly
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Response from Petit-Fernand
Hello Laura,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered issues with our iron-on labels. Your feedback is valuable and will help us improve the quality of our products. We have just contacted you directly so that we can find a solution together.
Have a nice day,
Camille C-MonEtiquette
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Anne J.
Rating: 3 out of 5
following a purchase from 05/12/2025
I thought the labels were made of fabric
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Response from Petit-Fernand
Hello Anne,
Thank you for taking the time to leave your feedback. We are sorry to hear that our products did not meet your expectations in terms of materials. We offer a variety of labels, but fabric labels are indeed not part of that range.
Your feedback is valuable!
Have a nice day,
Camille C-MonEtiquette
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Saliha M.
Rating: 1 out of 5
following a purchase from 02/12/2025
I am not satisfied. The iron-free clothing labels peel off quickly. So very disappointed
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Response from Petit-Fernand
Hello Saliha,
Thank you for taking the time to share your feedback. We are sorry to hear about your unsatisfactory experience with our labels. Your feedback is valuable and we will take your comments into account to improve the quality of our products. Please feel free to contact us directly, we would be happy to offer you a solution.
Have a nice day,
Camille C-MonEtiquette
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AURELIEN P.
Rating: 3 out of 5
following a purchase from 30/11/2025
Sticker on the box poorly stuck. Moreover, we did not think it was directly printed on the box lid, and not on a sticker then applied to the lid. A bit disappointed.
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Response from Petit-Fernand
Hello Aurélien,
Thank you for taking the time to share your feedback. We are sorry to learn that the sticker on the box did not meet your expectations and that the presentation did not match your expectations.
As specified on our site, the customization of our boxes is indeed done by a sticker that allows you to change the customization without changing the product as a whole. To assist you with your order, we have just contacted you by email :)
Have a nice day,
Camille C-MonEtiquette
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Roxane F.
Rating: 3 out of 5
following a purchase from 29/11/2025
Pretty labels but came off after 3 washes.... too bad
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Response from Petit-Fernand
Hello Roxane,
Thank you for your feedback on our labels. We are sorry to hear that they did not hold up after several washes and we take your comments into consideration to improve the quality of our products. To assist you, we have just contacted you by email :)
Have a nice day,
Camille C-MonEtiquette
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Suraj S.
Rating: 1 out of 5
following a purchase from 18/11/2025
Product never arrived. Had to ask for a refund after 3-4 weeks of waiting and no information
Response from Petit-Fernand
Hello Suraj,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Please rest assured that we are looking into this issue to ensure it doesn't happen again. Your satisfaction is important to us, and we hope to serve you better in the future.
Best regards,
Giulia Petit-Fernand
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matthieu D.
Rating: 1 out of 5
following a purchase from 26/11/2025
Damaged labels
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Response from Petit-Fernand
Hello Matthieu,
Thank you for your feedback. We are sorry to hear that your labels arrived damaged. Your satisfaction is our priority and we would like to resolve this issue. Please do not hesitate to contact us directly so that we can assist you.
Have a nice day,
Camille C-MonEtiquette
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Marie-France C.
Rating: 1 out of 5
following a purchase from 25/11/2025
The labels do not withstand the first wash and stick very poorly
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Response from Petit-Fernand
Hello Marie-France,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have encountered issues with our labels. Your satisfaction is our priority and we are committed to improving the quality of our products. We have just contacted you by email to assist you :)
Have a nice day,
Camille C-MonEtiquette
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Hélène M.
Rating: 1 out of 5
following a purchase from 24/11/2025
Very disappointed
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Response from Petit-Fernand
Hello Hélène,
We are sincerely sorry to hear that your experience with C-MonEtiquette did not meet your expectations. Your satisfaction is our priority, and we would like to understand what happened in order to improve. Please feel free to contact us directly to discuss this.
Thank you for your feedback and we hope to regain your trust.
Have a nice day,
Camille C-MonEtiquette
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Véronique B.
Rating: 3 out of 5
following a purchase from 24/11/2025
Labels received without the sulfur paper
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Response from Petit-Fernand
Hello Véronique,
Thank you for taking the time to leave a review. We are sorry to hear that you did not receive the sulfur paper with your labels. Your feedback is valuable and we will check this point to improve our services. We have just sent you an email :)
Have a nice day,
Camille C-MonEtiquette
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Rachel T.
Rating: 3 out of 5
following a purchase from 24/11/2025
The order arrived quickly but some labels get damaged when ironing
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Response from Petit-Fernand
Hello Rachel,
Thank you for your feedback. We are glad that your order arrived quickly. We are sorry to hear that some labels got damaged during ironing. Your feedback is valuable!
We invite you to contact us so we can assist you :)
Have a nice day,
Camille C-MonEtiquette
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Lydie E.
Rating: 3 out of 5
following a purchase from 18/11/2025
Hello, I am satisfied with the personalized snack box but disappointed with the small personalized blue silicone cup because the name and the design engraved on the cup have no color and are therefore almost invisible: it's a shame!
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Response from Petit-Fernand
Hello Lydie,
Thank you for your feedback. We are delighted that you are satisfied with the personalized snack box, but we are sorry to learn that the blue cup does not meet your expectations in terms of visibility. Your comment is valuable to us and we will study it to improve our products.
Have a nice day,
Camille C-MonEtiquette
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Bisesti C.
Rating: 1 out of 5
following a purchase from 04/09/2025
When you remove the labels from their sheet, they sometimes break because they are not well pre-cut
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Response from Petit-Fernand
Good morning Consuelo,
Thank you for your feedback. We are sorry that the labels did not meet your expectations. We are working to improve the quality of our products and will take your report into account. If you have further suggestions, please do not hesitate to contact us at the customer service available on the site!
Best regards,
GIulia Petit-Fernand
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Gozzi E.
Rating: 1 out of 5
following a purchase from 26/10/2025
Good morning, I have not received part of my order: the thermal adhesive labels. Elisabetta Gozzi
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Response from Petit-Fernand
Good morning Elisabetta,
Thank you for your feedback. We sincerely apologize for the inconvenience regarding your order. Our priority is to ensure maximum satisfaction for our customers and we are already working to resolve the situation. We invite you to contact our customer service so that we can assist you better.
Best regards,
Giulia Petit-Fernand
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Ricotti F.
Rating: 1 out of 5
following a purchase from 05/11/2025
Low adhesive labels
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Response from Petit-Fernand
Good morning Francesca,
Thank you for your feedback. We apologize for the inconvenience encountered with the labels. Your opinion is very important to us and we will work to improve the quality of our products. If you need further assistance, please do not hesitate to contact us.
Best regards,
Giulia Petit-Fernand
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VERONIQUE D.
Rating: 3 out of 5
following a purchase from 13/11/2025
Very practical for marking light-colored clothing only
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Response from Petit-Fernand
Hello Véronique,
Thank you for your feedback regarding your order. We are delighted that you find our product practical for light-colored clothing, and we take note of your comment to improve our offer. Please feel free to share your suggestions on other types of textiles, we would be happy to hear from you.
Have a nice day,
Camille C-MonEtiquette
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Charlotte W.
Rating: 1 out of 5
following a purchase from 12/11/2025
The labels did not arrive in the right color
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Response from Petit-Fernand
Hello Charlotte,
Thank you for taking the time to share your feedback. We are sorry to hear that the received labels did not meet your expectations. Your feedback is valuable. We invite you to contact us so we can assist you!
Have a nice day,
Camille C-MonEtiquette
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Melany L.
Rating: 3 out of 5
following a purchase from 11/11/2025
Pretty water bottle but I didn't think there were labels stuck on it
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Response from Petit-Fernand
Hello Melany,
Thank you for taking the time to leave us your feedback.
I want to reassure you that the personalization of our water bottles is not a label that we stick on but rather a print directly on your product.
Our customer service remains available to answer your questions if needed.
Have a nice day,
Camille C-MonEtiquette
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Julia J.
Rating: 1 out of 5
following a purchase from 09/11/2025
Disappointed all the labels were mixed up, in several notebooks. I would have preferred them to be sorted by first name....
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Response from Petit-Fernand
Hello Julia,
Thank you for taking the time to leave your comment.
Our labels are separated when it comes to our Economic packs. However, when it comes to individually ordered labels, they are indeed sent in the same notebook.
We are sorry that this did not meet your expectations.
Have a nice day,
Camille C-MonEtiquette
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Amélie S.
Rating: 3 out of 5
following a purchase from 09/11/2025
Unfortunately, this is not your responsibility but the labels arrived all wet in my mailbox
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Response from Petit-Fernand
Hello Amélie,
Thank you for taking the time to share your feedback. We are sorry to hear that your labels arrived in this condition, and we will forward your feedback to the relevant services to improve our shipping process.
We have just contacted you to assist you :)
Have a nice day,
Camille C-MonEtiquette
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Vessichelli V.
Rating: 1 out of 5
following a purchase from 30/10/2025
The labels don't even withstand the first wash. Even though I waited over 48 hours as stated.
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Response from Petit-Fernand
Good morning Vanessa,
Thank you for your feedback. We are sorry to hear that the labels did not meet your expectations. We invite you to contact us directly to resolve the situation and improve your experience with us.
Best regards,
Giulia Petit-Fernand
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