Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hello, We are very sorry for the inconvenience you have experienced with your order. As we indicated in our previous exchanges, your purchase was fully refunded on 12/09. Have a nice day, The C-MonEtiquette team
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Natalie
Rating: 3 out of 5
No delivery arrived, despite the additional costs paid for fast delivery. But then the amount was quickly transferred back. So I can't say anything about the quality, but the rest was okay.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry that you had problems with the delivery. ?? We have refunded you the full amount and hope that things will go better next time. Have a nice day, Elise, EsIstMeins
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Laurianne Bouzou
Rating: 1 out of 5
Delivery time far too long
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Response from Petit-Fernand
Hello, thank you for your feedback. Your order was delivered within 4 days, which is our usual delivery time. We're sorry if it took too long and hope you're satisfied with the products you received. Have a nice day, The C-MonEtiquette team
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Marie Comte
Rating: 1 out of 5
I never received my order, which was placed on August 28!
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Response from Petit-Fernand
Hello, We confirm that customer service has received your request. You will receive a reply as soon as possible, and we are sure that we will find a satisfactory solution for you. Thank you for your patience. The C-MonEtiquette team
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Mrs ..
Rating: 1 out of 5
Never got product and rude customer service
Response from Petit-Fernand
Hello, I'm very sorry to hear that you have not received your order. However, I would like to address your comments regarding our customer service. We have always responded promptly to your inquiries and have listened carefully to each of your questions. In fact, we went above and beyond by sending you a second order free of charge, based on your selection. After that, you opted for a refund, which we promptly processed. We truly apologize for any inconvenience regarding the non-receipt of your order, but I believe our customer service has been nothing short of helpful and supportive throughout this process. We take pride in providing excellent customer service, and it's disheartening to hear that you feel this way. Your feedback is important to us, and we strive to improve based on our customers' experiences.
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Evy
Rating: 1 out of 5
Too expensive shipping costs
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Ylenia
Rating: 3 out of 5
The clothing labels arrived "unshaped" so I have to peel them off myself with scissors. The standard adhesive labels, on the other hand, are perfect.
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Response from Petit-Fernand
Dear Ylenia, We are sorry to hear that the clothing tags did not arrive as expected and we understand the inconvenience this may cause. Please be assured that we will take care of the situation and contact you as soon as possible to propose an appropriate solution. We thank you for your understanding. Clare, Petit-Fernand
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Léa Boesch
Rating: 1 out of 5
I had to put 1 star because you can't put 0. I chose 24-hour delivery and paid almost 10 for postage, only to never receive my order. I contacted by email several times without getting an answer. I had to call customer service to find out more. They promise same-day delivery before 6pm. I received nothing. I received a refund for my order but I was left with nothing for my son's first day of school and I have to find a new solution for marking my son's things.
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges. All the best, The C-MonEtiquette team
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Delphine Cadalen
Rating: 1 out of 5
I still haven't received my order since August 30th despite the Chronopost option!
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Response from Petit-Fernand
Hello, thank you for your feedback. In order to better understand the problem you are experiencing and to be able to help you in the best possible way, we have contacted you by email. Please don't hesitate to reply so that we can find a solution quickly. The C-MonEtiquette team
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Jeremy Quidot
Rating: 1 out of 5
Hello, I placed an order in August 2024 for labels and they never arrived!
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Response from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response. The C-MonEtiquette team
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Filippo
Rating: 1 out of 5
1 order placed and never arrived, repeated again ( at lororor expense we would miss it!) and after 8 days still not arrived....at this point I think it will never arrive!
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Response from Petit-Fernand
Good morning Philip, We sincerely regret the negative experience you had with your order. We understand how frustrating it can be and we take it very seriously. We will contact you shortly to make sure that the second shipment was successful and to provide you with the necessary support. We thank you for your patience and understanding. Clare, Petit-Fernand
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Naomi G.
Rating: 1 out of 5
First order was great so I ordered again. Ordered a bigger amount .and it's never been delivered.
Response from Petit-Fernand
Hello Naomi, We're sorry you had issues with the delivery of your order. Our Customer support has sent you an email to try to resolve this problem. Have a wonderful day!
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Sogol Ansari
Rating: 1 out of 5
I have received nothing from August, the school year has begun and later to ask our opinion Too bad
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not yet received your order and understand your disappointment, especially with the start of the school year. This does not reflect the service we wish to offer, and we apologize for the inconvenience. We will contact you privately to resolve the situation as soon as possible. The C-MonEtiquette team
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Sabrina R.
Rating: 3 out of 5
The product is as good as ever. But the product for another child was sent to me first. And that took forever - easily 2.5 weeks. However, the replacement with the correct name arrived quickly and without any problems.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry that such a problem has occurred. However, we hope that you are satisfied with your order. Have a nice day, Elise, EsIstMeins
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Camelia C.
Rating: 1 out of 5
The label came off after first washing, I mention that the instructions has been followed. Disappointed!
Response from Petit-Fernand
Hello Camelia, We're sorry to hear you've had issues with the quality of your order. Our customer support has contacted you to resolve this issue. Have a wonderful day!
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Katharina W.
Rating: 1 out of 5
Catastrophic delivery time !!!! If I had known this, I would never have ordered here !!!! I ordered 10 days ago and unfortunately nothing has arrived yet. Customer service says it may take until Monday. Today is Thursday. I would have needed the labels by today, so they are now unusable for me as I now have to label them elsewhere.
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Response from Petit-Fernand
Hello, we are very sorry to hear that. We would also like to point out that our General Terms and Conditions clearly specify the delivery times and that you can also view these times when selecting your delivery method. As you can see on your order confirmation, you have chosen standard delivery, i.e. delivery within 10 days. Have a nice day, Elise, EsIstMeins
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Caitlin W.
Rating: 3 out of 5
The stickers are fine but it takes 2 weeks to receive them if you live in the UK. If I was aware at checkout that the shipping would take so long I would not have purchased the labels. There is fine print that says shipping takes 10 business days but you have to looks for it
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Gaelle Haeck
Rating: 1 out of 5
I wanted self-adhesive labels and received iron-on labels... probably a mistake on my part but it must not have been very clear...
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Response from Petit-Fernand
Thank you for your feedback. After checking, we confirm that the information and photos on our site are clear concerning iron-on and/or self-adhesive labels. However, we are sorry that this may have caused confusion when you placed your order. Have a nice day, The C-MonEtiquette team
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Cindy Brunel
Rating: 3 out of 5
I use the labels to mark my big boy's clothes and they are very good, machine washable. Perfect
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback! We're delighted to hear that the labels meet your expectations and are perfect for marking your big boy's clothes. Thanks again for your confidence!
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Lila Sahed
Rating: 1 out of 5
Unfortunately, I lost the envelope containing the labels because the packaging looks like an ad, so it went in the garbage can!
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Response from Petit-Fernand
Hello Lila, Thank you for your feedback. We're sorry to hear that you accidentally threw away the envelope containing your labels. We'll take your comment about the packaging into account.
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Malika Argani
Rating: 1 out of 5
more than 10 days waiting time
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Response from Petit-Fernand
Hello, We have contacted you to help you resolve this issue. Please be assured that we will do our best to find a solution that suits you. Thank you for your understanding, and please do not hesitate to contact us if you have any further questions. Sincerely, The C-MonEtiquette team
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Olivier Robert
Rating: 1 out of 5
Very disappointed with the express delivery delay, representing 30% of the price of my order.
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Response from Petit-Fernand
Hello, We are very sorry for the delay in delivery, especially for an express service. We understand your disappointment, especially as delivery represents a significant part of the price of your order. Unfortunately, although we do our best to guarantee fast delivery times, we are not always able to control the performance of delivery services such as Chronopost. We thank you for your understanding and remain at your disposal for any further assistance. The C-MonEtiquette team
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Emma N.
Rating: 1 out of 5
I never received my order
Response from Petit-Fernand
Hello Emma, Our customer support has contacted you via email to help resolve this issue. Have a wonderful day!
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Cristina Jiménez Camacho
Rating: 1 out of 5
Since I placed the order on August 12, it has not arrived yet. I have complained 20 times. A disgrace.
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Marine Henry
Rating: 1 out of 5
Forget water bottles, 2 purchases, at different times. The surface layer flakes off after 2-3 uses, at the neck, your child ends up ingesting it and the structure of the bottle is altered. The first time they told me it had never happened, and told me to recommend one, entirely at my own expense, not even a rebate, the second time it must have been that too, never happened.... Exactly the same thing on the second use. Use which consists of placing it on a table all day long. No dishwasher, I might add.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your water bottles. We are very surprised by this and would like to help you resolve the situation quickly. To do so, we invite you to contact our customer service department as soon as possible and provide photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
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Daphne Potdevin
Rating: 1 out of 5
First I received labels that weren't mine, then I was told to send back the right ones, which I never received! I called you and was told that they had "forgotten" to send them back to me. Here they confirmed that they were sending them back to me and still nothing, no confirmation e-mail as you told me".
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Response from Petit-Fernand
Hello, We would like to inform you that your order was returned yesterday and we have provided you with a tracking number so that you can trace it without any worries. We hope that this time it will arrive as soon as possible. Please do not hesitate to contact us to confirm receipt of your order. Have a nice day, The C-MonEtiquette team
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Fanny
Rating: 1 out of 5
Order shown as delivered but not received.
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Response from Petit-Fernand
Hello, We have contacted you to help you resolve this issue. Rest assured that we will do our best to find a solution that suits you. The C-MonEtiquette team looks forward to hearing from you.
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Camille Pecci
Rating: 1 out of 5
I still haven't received my order, which was supposed to leave on 28/08.
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Response from Petit-Fernand
Hello, We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. Please do not hesitate to confirm receipt of your order! The C-MonEtiquette team
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Chantel D.
Rating: 3 out of 5
A little disappointing this time round. I've used Petit-Fernand since my son started school, however this year the quality doesn't seem as good. The stickers aren't cut out sufficiently and when I attempt to remove them from the sheet quite a few have ripped. Hopefully it's just a bad batch but being I buy them a year at a time I just have to suck it up and deal with it until next time!
Response from Petit-Fernand
Hello Chantel, So sorry about this quality issue. We have sent a new batch of labels into production for you as a replacement, and hope you receive them soon. Have a wonderful day!
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Maud Sardin
Rating: 3 out of 5
Hello, quality labels. Conforms to the visual. On the other hand, the big negative point is the delay. I'm used to ordering them and this is the first year it's taken so long.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We are pleased that the quality of the labels meets your expectations. However, we apologize for the longer-than-usual delivery time this year. We understand that this can be frustrating and apologize for the delay. The C-MonEtiquette team
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Julie
Rating: 3 out of 5
Good self-adhesive labels, the quality is always there. The iron-on labels aren't as good, I was expecting something with more of a "fabric" feel, but they're still plastic. It's a pity, because I'd taken them for clothes where the label can itch on the neck, but in the end it's the same as the sticky ones, with less practicality. Maybe, on the other hand, they'll last longer... but that's not my intention, as clothes are meant to be worn. The new water bottles are great, but it's a shame we didn't adapt the new caps to the old bottles to take advantage of this evolution. Finally, the relay point didn't have the same opening hours as those indicated on the website, which is very problematic when you're working.
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Response from Petit-Fernand
Hello, Thank you very much for your detailed feedback. We are delighted that you like our self-adhesive labels and the new water bottles. However, we are sorry to hear that the iron-on labels and delivery service did not live up to your expectations. We have taken into account your comments about the feel of the iron-on labels and the lack of fit between the caps and the old bottles. This feedback is valuable to us and will help us to improve our products and services. As for the problem of your relay point's opening hours, we understand that this can be frustrating. The C-MonEtiquette team
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Jollivet
Rating: 1 out of 5
For 15 days my parcel has been in preparation at the sender's. This is my 1st experience and I have never received my parcel. On the other hand, customer service is efficient...immediate reimbursement.
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Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. As we informed you in our previous exchanges, your purchase has been fully refunded. We hope that this incident will not affect your future orders. Thank you for your patience and understanding, The C-MonEtiquette team
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Marina Stark
Rating: 1 out of 5
Never received my order and no response from customer service, even after a reminder.
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. We have now contacted you privately to propose a solution that we hope will satisfy you. The C-MonEtiquette team
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Clémentine
Rating: 3 out of 5
The labels are very pretty. The ones for the objects hold very well, but the iron-on ones come off after just one wash. And yet I left the iron on the label for longer.
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Response from Petit-Fernand
Hello, Thank you for your positive feedback on the labels and their design. We are pleased that the object labels meet your expectations. However, we're sorry to hear that the iron-on labels don't hold up as expected after washing. To solve this problem, could you please contact us with photos of the labels peeling off? The C-MonEtiquette team
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Aina Peris Morant
Rating: 1 out of 5
The arrival of the package was very delayed, twice they said it was going to arrive and it did not arrive, therefore, the service was very bad.
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Julie Hubert Dromzee
Rating: 3 out of 5
I've been ordering for a long time but I find that the quality is deteriorating a little. It's a shame. I'm still satisfied, but not 100%.
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Response from Petit-Fernand
Hello, Thank you for your loyalty and for taking the time to share your impressions. We're sorry to hear that you've experienced a deterioration in quality. We value your feedback and take it very seriously. We strive to maintain high standards and will pass on your comments to our team to assess where improvements can be made. The C-MonEtiquette team
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Julie Domzalski
Rating: 3 out of 5
Labels never received, but reactive customer service for the refund (refund in 48h after my email) I would retenter to place order perhaps later to test the products.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're sorry to hear that you didn't receive your labels, but we're glad that our customer service was able to quickly resolve the issue with the refund. We look forward to welcoming you back and providing you with a better experience with your next order. The C-MonEtiquette team
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C.m.
Rating: 1 out of 5
The order did not arrive on time. I had to complain several times and finally request a refund. They did not show any courtesy for the inconvenience caused. After two weeks of waiting I was left without my order.
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Emeline
Rating: 3 out of 5
I've been ordering for many years, but this year I'm disappointed. I had taken a flower model for my daughter. But the design remains on the backing and not on the label. too bad! Otherwise the quality is good
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Response from Petit-Fernand
Hello, Thank you for your feedback and loyalty over the years. We're sorry to hear that you encountered a problem with the labels this year. To help us better understand the incident and find a solution, could you please email us photos of the problem? The C-MonEtiquette team
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Anaelle
Rating: 3 out of 5
I'm not very happy with the quality of the labels and the fact that there are labels for clothes and objects. I usually buy from a competitor and we can all put them on fabric.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry to hear that you are not entirely satisfied with the quality of the labels. We have chosen to separate labels for clothing and for objects in order to better meet the specific needs of each use. The C-MonEtiquette team
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