Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
The order did not arrive on time. I had to complain several times and finally request a refund. They did not show any courtesy for the inconvenience caused. After two weeks of waiting I was left without my order.
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Emeline
Rating: 3 out of 5
I've been ordering for many years, but this year I'm disappointed. I had taken a flower model for my daughter. But the design remains on the backing and not on the label. too bad! Otherwise the quality is good
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Response from Petit-Fernand
Hello, Thank you for your feedback and loyalty over the years. We're sorry to hear that you encountered a problem with the labels this year. To help us better understand the incident and find a solution, could you please email us photos of the problem? The C-MonEtiquette team
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Anaelle
Rating: 3 out of 5
I'm not very happy with the quality of the labels and the fact that there are labels for clothes and objects. I usually buy from a competitor and we can all put them on fabric.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry to hear that you are not entirely satisfied with the quality of the labels. We have chosen to separate labels for clothing and for objects in order to better meet the specific needs of each use. The C-MonEtiquette team
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Elina Caliste
Rating: 1 out of 5
The labels are very pretty, but they didn't last a single wash at 30°C. Everything has been respected in the hen procedure attached to the garments and yet they are peeling off. Extremely disappointed, I'll have to order more.
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Response from Petit-Fernand
Hello, We are sorry to hear that the quality of the product does not meet your expectations. Your satisfaction is our priority, and we'd love to help you solve this problem. Please contact us as soon as possible, enclosing photos, so that we can discuss a suitable solution.
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Melissa Debaillie
Rating: 1 out of 5
Hello , I simply never received my order . First label for my youngest daughter who starts kindergarten this year, without label. Thank you for your seriousness.
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Response from Petit-Fernand
Hello, We are very sorry that your order was not delivered on time. We fully understand your frustration and sincerely apologize for this incident. We have contacted you privately to propose a solution that we hope will meet your expectations. The C-MonEtiquette team
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Jeanne-Aurélie M
Rating: 1 out of 5
Considerably disappointed from one year to the next. Missing item sent back 15 days later, so after the start of the school year, and labels that go off as soon as the first wash, whereas in the past they were perfectly clean. I've already placed several orders and this is the first time I've been disappointed with the site.
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Response from Petit-Fernand
Hello, We hope you have received the missing item from your order. In addition, we have just written to you regarding the incident with your labels in order to provide you with a rapid solution. If you have any further questions, please do not hesitate to contact us.
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Mélissa James
Rating: 1 out of 5
One self-adhesive label was already damaged after the first wash. A second had peeled off and hung in the machine's drum.
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Response from Petit-Fernand
Hello, We recently contacted you to find out what could have happened, as it's not normal for your labels to come unstuck. We want to solve this problem as soon as possible and make sure you're completely satisfied. The C-MonEtiquette team
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Julie Cairat
Rating: 1 out of 5
I never received the order.
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Response from Petit-Fernand
Hello, We are very sorry that your order was not delivered on time. We fully understand your frustration and sincerely apologize for this incident. We have contacted you privately to propose a solution that we hope will meet your expectations.
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Cynthia
Rating: 1 out of 5
I received another person's order at the end of August. I sent an email to complain and to this day, I still haven't received my order.
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Response from Petit-Fernand
Thank you for your feedback. We are truly sorry for the order reversal error you encountered. As soon as we were informed, we immediately took steps to resend you the correct order, and responded to you promptly in private. We understand that this may have caused some inconvenience, and we're doing everything we can to prevent it from happening again. Thank you for your patience and understanding.
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Mme Federica Mancuso
Rating: 1 out of 5
Never received the order.
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. We have just contacted you privately to propose a solution that we hope will satisfy you.
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Perrine
Rating: 1 out of 5
I ordered a gourd with a straw, but unfortunately it doesn't fit at all. It's not suitable for children. The bottle is poorly designed because it has a small hole (to be able to suck in water) but even when closed, the water leaks if you turn it upside down. So imagine the gourd being handled by any child and ending up in a bag, business and bag soaked. I don't understand how we can design such an object, designed for children, but not adapted to them: my personalized gourd is unusable. I strongly advise against this product. Although it's solid and pretty.
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Response from Petit-Fernand
Hello, We find it abnormal that your gourd is leaking. We have contacted you to propose a solution and sincerely hope that it will meet your expectations. Please let us know if you have any further questions. We look forward to hearing from you. The C-MonEtiquette team
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Bettina P.
Rating: 1 out of 5
With my first order, the size of the stickers kept changing during the ordering process and so I got stickers that were too big. That's why I paid even closer attention to this with my second order and it didn't happen. Nevertheless, I find the stickers too wide and long for pens, for example. I think you can easily rub them off or they take up a lot of the pen's surface area
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Response from Petit-Fernand
Hello, thank you for your review. Unfortunately, after checking your order confirmation, you actually ordered labels for single-line objects and not mini-labels. We are very sorry about that. Have a nice day, Elise, EsIstMeins
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Sr
Rating: 3 out of 5
The delivery time takes too long! It never arrives on time! The goods had already been sent for 2 weeks and once again the stickers didn't arrive on time for the start of school. The stickers are good, therefore 3 stars!
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Response from Petit-Fernand
Hello, we are sorry that the delivery took longer than expected. ?? Our delivery times are longer as we are a French company. Please refer to our terms and conditions for our delivery times. However, we are pleased that you like your order. ? Have a nice day, Elise, EsIstMeins
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Ada M.
Rating: 3 out of 5
I love this stickers and use them every year for my kids school uniforms and school tools but this time stickers looks like not good cutted taking off from the paper is so difficult. I never had this problem before. So nit very happy either the last stickers .
Response from Petit-Fernand
Hello Ada, So sorry about this quality issue. We have sent a new batch of labels into production for you as a replacement, and hope you receive them soon. Have a wonderful day!
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Kara Schifano
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello, We're sorry, your order has been returned to sender due to an addressing issue. We understand this can be frustrating and apologize for the inconvenience. We will resend your order as soon as possible so that you can receive it promptly. We will let you know as soon as your order has been shipped. The C-MonEtiquette team
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Fady Ata
Rating: 1 out of 5
I think this is the 5th year I've ordered. But this year I came back from vacation just before the start of the school year and I took delivery in 24 hours for 9.50 euros. I received the order 10 days later. Even though the shipping costs were reimbursed. I'm not satisfied with the delivery time.
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Response from Petit-Fernand
Hello, We are very sorry that the delivery time was so long, especially with a Chronopost delivery. Although we choose this option to guarantee fast delivery times, it unfortunately happens that these are not respected, which is beyond our control. We apologize for this inconvenience and hope that this incident will not affect your confidence in us. Please do not hesitate to contact us should you have any questions or require assistance.
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Mélanie Rigaux
Rating: 1 out of 5
No order tracking. Package does not arrive. Pouch folded and damaged on arrival. Relay point more than mediocre. 3 weeks waiting for labels !!!!
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Response from Petit-Fernand
Hello, We're sorry you didn't receive your initial order as planned. Following our exchange, we agreed together to return your order, and this was done promptly. We hope you will receive it correctly. Have a nice day,
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Aurelie
Rating: 1 out of 5
Order placed on 27 August 2024 and still nothing! Too bad
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Response from Petit-Fernand
Hello, Thank you again for your patience and understanding. Following our telephone conversation, we are delighted that the delivery problem has been resolved. We hope that everything is now in order and that you are satisfied with the solution.
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Claire
Rating: 3 out of 5
Quite disappointed by the labels to stick on clothes. They are very, very difficult to detach from the notebook and are systematically damaged. Otherwise, the iron-on ones and the ones for shoes are pretty good.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced difficulties with the stick-on labels. It's important to us that our products are easy to use and meet your expectations. We'll pass this comment on to our team to improve the quality of our labels. In the meantime, please do not hesitate to contact us with photos so that we can analyze the incident from our side. Have a nice day, The C-MonEtiquette team
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Danielle
Rating: 3 out of 5
Fast service. Expensive stickers. The print is high quality but Already two of the stickers have come off in the wash.
Response from Petit-Fernand
Hello Danielle, We're so sorry to hear about this issue with quality. The labels are made to withstand many cycles in the washing machine, and shouldn't come off so quickly. We have sent a new batch into production for you. Have a wonderful day!
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O.r.
Rating: 3 out of 5
I like the name stickers and the quality is also good. Unfortunately the delivery was a disaster. I waited almost 1 month for the delivery, therefore only 3 stars.
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Response from Petit-Fernand
Hello, we are sorry that the delivery took longer than expected. ?? Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Seda S.
Rating: 3 out of 5
Delivery took quite a long time, approx. 11 days. The quality is good, but the name stickers are difficult to remove, which can be quite annoying if you have to stick a lot of things on.
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Response from Petit-Fernand
Hello, we are sorry that the delivery took longer than expected. ?? Unfortunately, we have no control over the postal service. We wrote to you yesterday about the labels and look forward to your reply. Have a nice day, Elise, EsIstMeins
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Zouzou
Rating: 3 out of 5
Very pretty item, but it's a shame that the personalization is glued paper and not engraved.
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Response from Petit-Fernand
Hello, We're delighted you liked the article, but we're sorry to hear that the personalization didn't meet your expectations. The C-MonEtiquette team
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Vanessa Rodriguez
Rating: 3 out of 5
Normal labels expensive for the number. No better quality than the ones you find in stores. They should be cheaper than the ones we use for clothes.
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Response from Petit-Fernand
Hello, We are sorry that the labels do not meet your expectations in terms of quality and value for money. We try to ensure that our products offer the best possible value for money. Your feedback is valuable and will be taken into account to improve our offers. The C-MonEtiquette team
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Cassandre Dubar
Rating: 1 out of 5
I have not received my order .
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Response from Petit-Fernand
Hello, We are very sorry for the delivery problem you have encountered. Please be assured that our customer service team will get back to you as soon as possible to resolve this issue. Our team is here to help you and we will do everything we can to resolve this situation as quickly as possible.
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Marie Laurent
Rating: 1 out of 5
I've been ordering my labels from this site for several years without any problems. But this year I ordered them a week before school started and they took 2 weeks to be delivered! I didn't receive them in time for back-to-school and I'm really disappointed.
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Response from Petit-Fernand
Hello, We are very sorry that your order arrived after the start of the school year, which was inconvenient for you. We understand how frustrating this must have been. Unfortunately, once an order has been dispatched, we are no longer able to control postal delivery times, which can sometimes be longer than expected. We regret that this has had an impact on your experience.
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Julie Gulyas
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full on 06/09, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. The C-MonEtiquette team
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Pierrette
Rating: 1 out of 5
I received my parcel in a mini envelope all crumpled the book of label arrived in a state in view of the price of the labels it would be judicious to pack them in an envelope a little larger and cardboard!
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Response from Petit-Fernand
Hello We understand your disappointment and we are very sorry. Please be assured that we take your feedback seriously and will pass on your recommendation to the relevant department in order to improve our offer.
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Lisa Lombard
Rating: 1 out of 5
Never received....
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Response from Petit-Fernand
Hello , We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. The C-MonEtiquette team
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Capucine Gvnd
Rating: 3 out of 5
Quick printing and shipping. Unfortunately part of my order was missing, but it was quickly reshipped to me. However, I also received someone else's order. I think it would be a good idea to pay more attention to checking orders before they are dispatched.
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Response from Petit-Fernand
Hello, thank you for your feedback. We're sorry to hear that you're not entirely satisfied with the quality of our labels and the distinction between garment and object labels. We are always striving to improve our products and your feedback is invaluable in helping us to do so. The C-MonEtiquette team
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Christophe Tasiaux
Rating: 1 out of 5
Ordered on 19/08, still nothing received on 09/09!!!!!
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Response from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response.
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Virginie De Tournebu
Rating: 1 out of 5
Hello, the delivery time was too long despite a commitment to deliver before the start of the school year. The labels are now useless. Ar I had to do everything by hand
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Response from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response.
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Marjorie Flilissa
Rating: 3 out of 5
The gourd is very pretty, but the drawings don't hold, and after a week of schooling you can already see the missing parts.
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Response from Petit-Fernand
Hello, We're delighted that you find the gourd pretty, but we're sorry to hear that the designs aren't holding up well. We invite you to send us photos of the degraded designs by email so that we can examine the problem more closely and find a solution. Your satisfaction is important to us, and we want to resolve this problem as quickly as possible. The C-MonEtiquette team
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Greta
Rating: 1 out of 5
Honestly I think it's a rip-off because my order #3001348411, started August 30... Last update September 4 and there it remains stationary... Already the fact that you have to pay 2 euros more to get the tracking may seem strange (this is the first time it happens to me working different e-commerce myself) ... The same labels can be found on Amazon ... A thousand kinds ... At least you don't get fooled. And if something goes wrong the refund is safe. Good thing I had spent 20 euros so I don't put too much weight on it....
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Response from Petit-Fernand
Dear Greta, Thank you for your comment. We have already responded to your email regarding your order #3001348411. We would like to assure you that we are not a scam and that your order is still within the expected delivery time specified on our website. In addition, you have a tracking number available to follow your package, which is currently reported to be in transit. We hope you receive your order as soon as possible! If you have any further questions or concerns, please do not hesitate to contact us. Good day, Chiara, Petit-Fernand
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Je
Rating: 1 out of 5
Still not received and no news from customer service
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Response from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your original order as expected. Following our exchange, we agreed together to return your order, and this was done promptly. Thank you again for your understanding and trust. The C-MonEtiquette team
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Marie Heremans
Rating: 1 out of 5
I never received my orders. I'm still waiting for the reply to my request for a refund.
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Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. We would like to inform you that your purchase has already been fully refunded, as mentioned in our previous exchanges.
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Marie Perret
Rating: 1 out of 5
I never received my two orders placed at the end of August and I can't get any information from the company that obviously shipped them.
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Response from Petit-Fernand
Hello, We can confirm that our customer service has taken care of your request. We hope that you will receive your returns as soon as possible and that everything will go as planned. Thank you for your confidence.
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Chloé
Rating: 1 out of 5
Product never received. Contradictory information between after-sales service and order info and order info very unclear (same status for 10 days).
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges.
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Vanessa Schwab
Rating: 1 out of 5
I sent an e-mail complaining about the gourd I ordered because the straw kept falling out and asking for a new lid to be sent, but I never received a reply.
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Response from Petit-Fernand
Hello, As requested, we have returned the straw for the gourd and hope that this meets your expectations. If you need anything else, please don't hesitate to contact us. If you have any further questions, please do not hesitate to contact us. The C-MonEtiquette team
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Mathilde Barbe
Rating: 3 out of 5
Unfortunately, one of the bottles is leaking
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Response from Petit-Fernand
Hello, We're sorry to hear that one of your bottles is leaking. This is not normal and we understand your disappointment. In order to solve this problem quickly, we invite you to contact us by e-mail with photos of the faulty bottle, or by telephone. This will enable us to analyze the incident and offer you a suitable solution. The C-MonEtiquette team
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