The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
After three years of ordering from this site without any problems, this year it's a catastrophe. The labels never arrived, even though it was noted that delivery was guaranteed before the start of the school year. I had to call customer service time and time again to get a return by colissimo. Their service has no view on the tracking of packages, so I have to wait to get a return. 15 days later I received my labels with a different design than the one selected, and they told me there was nothing they could do for me.
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Fanny Luis Gorrin
Rating: 3 out of 5
I did not like the delivery method, because I was not allowed to put my home address, unlike in previous years. I had to choose a local store and when the package arrived there they told the postal worker that they were no longer receiving them there, the postal worker contacted me and I had to contact him to pick up my package, so the delivery was quite cumbersome. The products arrived well, but I tell you, the delivery of the products should be improved.
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Response from Petit-Fernand
Hi Fanny, We have indeed decided to change our shipping methods to ensure a faster and safer delivery than before. We are sorry to read that you had so many problems and we will take it into account. However, we are not changing our products and we hope you will continue to like them ! Good day, Camille Petit-Fernand
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Coralie
Rating: 1 out of 5
2 orders placed for my 2 daughters, labels for one of my daughters ended up in the middle of the 2nd daughter's notebook. One page just lay in the notebook without being stapled. And all the pages were staggered in the 2 notebooks (shorter sheets under longer ones). For the price of the booklet, I find that the service provided is not qualitative. Customer service was unable to offer a commercial gesture without my asking, and the first response to my complaint was "we'll do better next time". Too bad. There won't be a next time, I'll order elsewhere.
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Response from Petit-Fernand
Hello Coralie, Thank you for your feedback. We fully understand your reaction, and it's a legitimate one. Unfortunately, our production is a human environment, which can make certain mistakes. However, the use of your labels remains unchanged. Have a nice day, The C-MonEtiquette team
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Emeline CHARLIER
Rating: 1 out of 5
15 days to finally get my order!!!!!!! My children have already gone back to school. I had to buy other labels! I'm not the only one in the case and no response on facebook to the post that people leave! 1st and last order for me!
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Response from Petit-Fernand
Hello, Thank you for your feedback. We totally understand your dissatisfaction with this situation. We have just contacted you by e-mail to discuss the matter. Have a nice day, Ophélie
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Jouvin Ludivine
Rating: 3 out of 5
Order real to my expectations delivery on time
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback! We are delighted that your order met your expectations and that delivery was made on time. The C-MonEtiquette team
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mélanie normand
Rating: 1 out of 5
Never received the order I am waiting for the refund
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Response from Petit-Fernand
Hello, We are sincerely sorry for this delivery incident. In accordance with our exchanges of 04/09, we have taken the necessary steps to ensure your satisfaction. Have a nice day, The C-MonEtiquette team
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Lana J.
Rating: 3 out of 5
Order and delivery ok and fast The quality (color, feel, adhesive strength, etc.) is ok. Unfortunately, it is difficult to remove the adhesive from the booklet and the edges are often torn. Cutting solves the problem but is not practical.
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Response from Petit-Fernand
Hello, thank you for your review. We have just contacted you to offer you a solution. I look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Asma Abtrou
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello, We are sincerely sorry for this delivery incident. In accordance with our exchanges of 06/09, we have taken the necessary steps to ensure your satisfaction. Have a nice day, The C-MonEtiquette team
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Hélène Heneaux
Rating: 1 out of 5
Very disappointed with the pencil labels. They peel off and don't stay on.
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Response from Petit-Fernand
Hello Hélène, We totally understand your dissatisfaction. It's not normal for your labels to come off your pencils. We've just e-mailed you to find out what could have happened. We're here to help you, Have a nice day, The C-MonEtiquette team
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Mélanie Gutierrez
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello Melanie, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you! Our team is here to help you
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Vanessa Del valle Ramírez
Rating: 3 out of 5
All very good and fast, the only thing is that I got the wrong labels because I didn't want them to be thermoadesivas but I will wear them anyway because I liked them and this way I can try them and compare which ones are better.
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Response from Petit-Fernand
Hi Vanessa, Thank you very much for your message ! We hope you like both labels ? Good morning, Camille Petit-Fernand
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MAA
Rating: 1 out of 5
The name flocked on my daughter's bottle faded after half a day! Given the price of the bottle, the quality leaves a lot to be desired I absolutely do not recommend For the labels : RAS
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Response from Petit-Fernand
Hello Amina, We've just contacted you by e-mail to discuss this matter. It is indeed abnormal that your daughter's first name is being erased. Our team is here to help you and provide you with solutions! All the best, The C-MonEtiquette team
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LAURA KERVAGORET
Rating: 3 out of 5
Purchased kindergarten water bottle, much too big for a ps child, and heavy in the bag once full.
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Response from Petit-Fernand
Hello, We understand that the size and weight of the water bottle may not be ideal for a child in early childhood, depending on their habits and build. The water bottles are designed to be suitable for general use, but we take note of your feedback to improve our products. The C-MonEtiquette team
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Hinda Slit
Rating: 1 out of 5
Misleading advertising, written in large letters on the website, received before the start of the school year. Today is September 4 and still nothing. Ordered on August 21. The first and last order from them
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Response from Petit-Fernand
Hello, Unfortunately, sometimes the postal services take longer than expected. However, as agreed between us on September 04, your order has been returned to you. We hope you enjoy it. Have a nice day, The C-MonEtiquette team
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Anja R.
Rating: 1 out of 5
The delivery came too late - much later than announced. Unreliable, very annoying. When the labels finally arrived, I no longer needed them.
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Response from Petit-Fernand
Hello, we are sorry that your order has arrived late. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. ?? Have a nice day, Elise, EsIstMeins
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PRISCILLIA Bernhard
Rating: 3 out of 5
Very nice gourds, shipped quickly. Solid except for the drawings. Barely used the 1st days, the drawings come off, which is a real shame.
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Response from Petit-Fernand
Hello, We are delighted that you find our water bottles beautiful and sturdy. However, we're sorry to hear that the designs are deteriorating rapidly. To help us understand and solve this problem, could you please e-mail us photos of the damaged designs? We'd love to find a solution that will fully satisfy you. Thank you for your understanding and patience. The C-MonEtiquette team
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Sandra B.
Rating: 1 out of 5
Unfortunately the stickers have not arrived. I have ordered several times before and everything has always been fine. Except this time:(
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Response from Petit-Fernand
Hello, we are very sorry that your order has not arrived. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Fabienne
Rating: 1 out of 5
Order placed on August 16 at my new address, order form enclosed. Labels sent to my old address. Identified the problem by talking to customer service. Reissued but customer service refused express delivery. The labels arrived after the start of the new school year, and I had to find an urgent solution to mark my daughter's belongings.
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Response from Petit-Fernand
Hello Fabienne, We are very sorry about this delivery incident. However, we are unable to change the original delivery method of your order. However, we have done our utmost to ensure that you receive your order as quickly as possible.
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Rachel L.
Rating: 3 out of 5
I like the stickers and the ordering process, but I've just washed my first t-shirt with an iron on label and it's already peeling off. Not impressed
Response from Petit-Fernand
Hello Rachel, We're terribly sorry to hear that your order was unsatisfactory, and we have sent a replacement order into production for you. We hope it arrives very quickly. Have a wonderful day!
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H M.
Rating: 3 out of 5
The girls (11 and 13) loved the choices of designs, they stuck well to the their clothes. They are both really happy with them. I felt they were more difficult to remove from the pack this year, several became misshapen getting them out - I didn't have this problem last time I ordered. If this had been my first order I wouldn't order them again. As it is - I'll get a similar product but maybe from a different company.
Response from Petit-Fernand
Hello Helen, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. The order you received probably suffered from an issue with the cutting machine, which have since fixed. We hope this order arrives very soon. Have a wonderful day!
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Vanessa Demesmaeker
Rating: 3 out of 5
Hello, I have always been satisfied with my orders, but unfortunately this one I received labels from another person. Does this happen? I just couldn't label my daughter's things for school. That won't stop me from recommending ?
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Response from Petit-Fernand
Hello [Customer's first name], Thank you for your message and your loyalty. We are very sorry to hear that you received labels for someone else. This is not normal and we understand the inconvenience it may have caused, especially with the start of the new school year. We apologize again for this incident, and thank you for your understanding. The C-MonEtiquette team
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Valentina
Rating: 3 out of 5
I have been ordering labels from you for years now and apart from a few minor hiccups in one order where the labels always came off , I have been fine. The only flaw , in this last order is the fact that the package arrived to me all ruined , half opened and crumpled. I had taken photos but then I left for vacation and can no longer find them as I had to delete photos
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Response from Petit-Fernand
Good morning Valentina, we thank you for your loyalty and sincerely regret the inconvenience you experienced with your last order. We apologize for the delivery-related mishap, although it is not directly our fault. We would like to assure you that our customer service team will contact you shortly to discuss the situation and offer you a business gesture as a token of appreciation for your understanding. Thank you again for your patience and we will do our best to improve your experience with us in the future. Sincerely, Chiara, Petit-Fernand
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Vanessa Varnier
Rating: 3 out of 5
This year I was a little disappointed because I ordered the same labels for school supplies as last year and they were much larger.
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Response from Petit-Fernand
Hello, thank you for your feedback. We're sorry to hear that the label format did not meet your expectations this year. The format of the labels has remained constant, but it is possible that variations in perception may occur. We encourage you to send us photos of the labels you received by email so that we can better understand the situation and provide you with an appropriate solution. The C-MonEtiquette team
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marta L.
Rating: 1 out of 5
They indicate short delivery time to get chosen then contacting customer service it turns out that 48 hours for shipping is at least a week and still can't be sure + between 3 and 10 days for shipping (when ordering it was specified that everything would be delivered in 4 business days). Order cancelled
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Response from Petit-Fernand
Good morning Marta, We sincerely regret the inconvenience and understand your frustration regarding the delivery time. We would like to clarify that you have been informed about a possible delay in production. We are always committed to providing our customers with the most accurate information possible, and we apologize if there has been any misunderstanding. You chose to cancel your order, and we have provided a refund, as you requested. We apologize again for the inconvenience and appreciate your understanding. See you soon ?? Chiara, Petit-Fernand
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Vanessa Pieruccioni
Rating: 1 out of 5
Doesn't fit the clothes at all
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Response from Petit-Fernand
Hello Vanessa, We are very surprised by your opinion. We invite you to contact us directly via the contact form or by telephone, as it is totally abnormal for your labels to come unstuck! Have a nice day, The C-MonEtiquette team
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Pascale Estela
Rating: 3 out of 5
I've been ordering from your site for several years now, and so far I've never been disappointed, and have even recommended it to friends and family. This year, I didn't receive the labels and I'm going back to school without them. Problem with the letter carrier? Address problem? I don't know. But you have quality products and I thank you for that.
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Response from Petit-Fernand
Hello, Thank you very much for your loyalty and recommendations. We are very sorry to hear that you did not receive your order this year. We hope, however, that the second shipment reached you! All the best, The C-MonEtiquette team
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Mamen Serrano Martínez
Rating: 1 out of 5
Big disappointment, it was the third year I bought them and, to my surprise, the stickers are very bad, it costs a lot to peel them off, some are damaged and no longer stick. If you have changed anything, go back to the old ones. I will not order any more from you. I'm not in the mood to throw money away.
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Response from Petit-Fernand
Hello, Thank you for writing to us. We are sorry for this anomaly with your labels. After our conversation I will confirm the shipment of your replacement labels. Your satisfaction is very important to us. ?? Hello, Camille Petit-Fernand
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Mrs S.
Rating: 3 out of 5
Ordered the stick on sticker this time but was really happy with them. They ar3 hard to peel off the backing paying resulting in 1 corner becoming crinkled and then they are easy to peel of the garment. Will be re ordering the iron on ones again as they were great
Response from Petit-Fernand
Hello Salina, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. We hope this order arrives very soon. Have a wonderful day!
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Avis négatif
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello, We are very sorry about this delivery incident. In fact, your order has been returned to sender due to an address error that was communicated to you. Very nice day, The C-MonEtiquette team
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Perrine
Rating: 1 out of 5
I never received my parcel at the relay point. I am aware that this is the delivery company's fault but unfortunately it is still a bad experience. Customer service very good
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Response from Petit-Fernand
Hello Perrine, We're very sorry to hear about the delivery incident that contributed to your bad experience. We hope your adventure doesn't end here! Have a nice day, The C-MonEtiquette team
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Fanny Leroy
Rating: 1 out of 5
I can't recommend them at all, unfortunately I can't comment on the quality of the products as I haven't received anything! Order placed on August 27th, confirmation email telling me it would be shipped in 48h maximum (for manufacturing time), money debited immediately from my account, 7 days later no news, order still in "manufacturing" status, two emails sent to customer service without any reply.
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Delayen
Rating: 1 out of 5
I have not received my order??? Sincerely
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Response from Petit-Fernand
Hello Emilie, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you! Our team is here to help you
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Anais
Rating: 1 out of 5
I am quite disappointed Order placed 15 days before the start of the school year, On the email it was certified that I would receive the order within 3 to 8 days I had to make the labels myself for the start of my children's school year.
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Response from Petit-Fernand
Hello Anaïs, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you!
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Aurelie Gérard
Rating: 1 out of 5
Never received the article
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Response from Petit-Fernand
Hello, We're sorry your order was not delivered by the postal service. We have just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
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Samantha Villefayot
Rating: 3 out of 5
I ordered a snack box and I'm disappointed with the result: a simple label stuck on the box. I was expecting something better, too bad. Otherwise it is very beautiful and good quality to see in time.
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Response from Petit-Fernand
Hello, Thank you for your feedback :) Indeed, our snack and meal boxes are personalized with stickers. The aim is to allow you to change your personalization according to your children without having to repurchase the whole product ? Have a nice day, Camille C-MonEtiquette
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Estefania Garcia Galdon
Rating: 1 out of 5
I still have not received my order after one month. Could you please tell me where it is located? Thank you
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Response from Petit-Fernand
Good morning Estefania, We are sorry to read your message. We replied to your email giving you information about the delivery :) We are available for anything. Hello, Camille Petit-Fernand
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Yolanda
Rating: 1 out of 5
Paid extra for fast delivery (2-4 working days), and took 12 days. Complained for nothing. Never again
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Response from Petit-Fernand
Hello, thank you for your message. Delivery to the collection point takes 2-4 days. However, you have selected standard delivery. We hope you like your labels. Have a nice day, Elise, EsIstMeins
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Customer
Rating: 3 out of 5
I was disappointed that I bought to different name labels they came in the same book But were for two Different family's so not the best gift I could have given Then both I had to break the book re print the instructions
Response from Petit-Fernand
Hello Penelope, We're sorry to hear you are unhappy with your order. In order to help reduce the impact on the environment, we use as little paper as possible when making orders, which is why we put multiple labels with different names in a single booklet. If you wish to have separate booklets, the best way to guarantee it is by placing the orders separately. Our marketing department has been notified about this, in order to make this clear on our website. We apologise for this inconvenience, and thank you for your understanding. Have a wonderful day!
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Dydyne
Rating: 3 out of 5
I recently bought the school pack, but unfortunately I'm disappointed with the distribution of the labels. There aren't enough labels for clothes, and I only received one page of labels for shoes, which is insufficient. Conversely, there are far too many labels for objects. This unbalanced distribution has left me short of labels for essential needs. I really don't want to have to buy another 30-pack when this one isn't suitable.
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Response from Petit-Fernand
Hello, thank you for your comment. We are sorry that the Pack you have chosen does not meet your needs. ?? Your feedback is extremely important to us as it enables us to improve the products we offer you! Have a nice day, Camille C-MonEtiquette
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Jenni F.
Rating: 3 out of 5
I have ordered stickers from here before and they were great! However, this time the stickers I ordered are virtually impossible to unstick from the backing paper. Which means that by the time I've unstuck them they are all creased and don't stick as cleanly on the labels. I must admit I'm disappointed that the quality is not as good as previously.
Response from Petit-Fernand
Hello Jenni, We're so sorry about this issue with your labels. We have sent a new batch into production for you, and hope it will arrive soon. Have a wonderful day!
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