The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
First order never received and no response from customer service... I gave myself a second chance with a second order by paying FDP for express shipping. I received my labels after 4 days. Luckily, I still received the labels for my son's first day of school. Product as created. I share....
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Response from Petit-Fernand
Hello Amélie, We are delighted that you have finally received your products ? However, we invite you to contact our Customer Service so that they can help you with the order that was not delivered to you by the postal services. We wish you an excellent day, Camille C-MonEtiquette
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Heather
Rating: 1 out of 5
We were sent the wrong name labels with someone else name on. Now I know mistakes are made and this is fine but it's how a company rectifies it that counts. In order to get the new correct ones delivered in time I asked for them to be sent fast tracked, I was repeatedly ignored. As a result they were sent standard delivery and haven't turned up in time for my kids starting school. I'm very disappointed in the level of service shown
Response from Petit-Fernand
Hello Heather, We're sorry you experienced an order reversal. Unfortunately, we do not have any express delivery for the UK, so we cannot send any orders fast tracked. We hope you will receive your order very soon.
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Nathalie Pompei
Rating: 3 out of 5
Over the customer service, the gourd arrived damaged and impossible to fill out the claim form because "temporary error" I tried several days to refile and I finally gave up.
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Response from Petit-Fernand
Hello Nathalie, We're sorry your product arrived damaged. Our Customer Service department has just sent you an e-mail to help you as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
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Kerry R.
Rating: 1 out of 5
Took a long time to arrive, i ordered them in plenty of time for school to start, 4 weeks prior to the start of school, came 2 days before and I received the wrong order!! I've got someone else's children's name stickers and I emailed the company to them just wanting me to send photos over as said a refund will be issued. No apology nothing. 2 days before school starts!! Avoid avoid avoid!!
Response from Petit-Fernand
We're sorry you experienced an order reversal, Kerry. This does not happen very often, and when it does, we try to help our clients as much as possible.
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JRR
Rating: 3 out of 5
The stickers are beautiful. The delivery time takes forever.........also if you order then allow plenty of time.
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Response from Petit-Fernand
Hello, we are sorry that the delivery took longer than expected. However, we are pleased that you like the stickers. Have a nice day, Elise, EsIstMeins
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Dreylia
Rating: 1 out of 5
Order placed on August 27 for guaranteed delivery by September 2. The order was never shipped, no information on a possible delay... So I cancelled the order and went to see the competition.
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We're sorry about this production anomaly and hope to see you again next time? Have a nice day, Camille C-MonEtiquette
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Augustine
Rating: 3 out of 5
I received my article
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Response from Petit-Fernand
Hello, We are delighted to read your message and hope that your order meets your expectations? Have a nice day, Camille C-MonEtiquette
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Tanja D.
Rating: 1 out of 5
The stickers from my order have not arrived. After a complaint was made, the sticker set was to be sent again. Nothing has arrived to date (not even the 2nd delivery)! The school enrollment is long over (it was supposed to be a gift).
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Response from Petit-Fernand
Hello, thank you for your comment. Your second shipment was sent on 03/09/2024. You should receive it on 13/09/2024. Have a nice day, ? Elise, EsIstMeins
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Mathilde Vandercammen
Rating: 1 out of 5
Very pretty bottles BUT after 5 days of use, my daughter's name comes off. I say "comes off" because it's a sticker. What's more, the color of the bottles is already fading. My daughters are very careful. I'm going to send a message to the after-sales service and hope to be reimbursed. I don't agree with paying so much for them to be damaged 5 days later.
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Response from Petit-Fernand
Hello, we're sorry to hear about the problem with your bottles. Your products should not have this printing defect... It is a printing directly on our bottles and not a sticker. In order to help you as best we can, our customer service department has just contacted you by e-mail? Have a nice day, Camille C-MonEtiquette
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Cecilia P.
Rating: 1 out of 5
Aesthetically beautiful but unfortunately carrying it around with the eventuality that you might spill it leaks water.
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Response from Petit-Fernand
Good morning Cecilia, Our customer service will contact you to help you. Have a good day and see you soon? Chiara,Petit-Fernand
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Pa.ta.te
Rating: 1 out of 5
Order never collected
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Response from Petit-Fernand
Hello, We are sorry that your order has not yet been delivered. Following our email exchanges, we have indeed implemented the solution you have chosen :) Have a nice day, Camille C-MonEtiquette
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customer
Rating: 3 out of 5
I am very disappointed in the quality of the stickers this year. They are ripping very easily when taking them off the sheets and almost separating. I doubt they last like previous years have.
Response from Petit-Fernand
Hello Susan, Our customer support has emailed you about this issue, and we have sent you a new batch at our expense to replace the faulty batch you received. We are sorry about the problem with quality, and hope your new batch gets to you very soon. Have a wonderul day!
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Cristina Bordonada Zapata
Rating: 3 out of 5
I would like to return to sending the products by mail with a minimum purchase, as it was before. Now with a carrier you have a high minimum purchase and for it to be free it has to be at a pickup point.
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Response from Petit-Fernand
Hello, We have indeed decided to change our shipping methods to ensure a faster and safer delivery than before :) However, we are not changing our products and we hope you will continue to like them ! Hello, Camille Petit-Fernand
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Stephanie C
Rating: 1 out of 5
Very disappointed with this site... Order placed on August 9th and still not received! I sent several emails which were answered promptly, but despite sending another one a week ago, I still haven't received anything... As school starts on Monday, we had to make our own labels at the last minute! Too bad, I had already ordered from this site and was very satisfied...
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Response from Petit-Fernand
Hello Stéphanie, We are very sorry to read your message. We don't have enough information to contact you and help you solve this delivery problem. We invite you to write to us so that we can find a solution for you. Have a nice day, Camille C-MonEtiquette
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Aurore Morin
Rating: 1 out of 5
I still haven't received the labels
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Marta Pretenders
Rating: 1 out of 5
He pagado por un envío express de entrega en 24-48h, lo pedí un lunes, es sábado y no me han llegado, ya no me hacen falta sus etiquetas, he tenido que improvisar otra solución.
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Response from Petit-Fernand
Hola Marta, Sentimos mucho este retraso en la entrega. Puedes contactar nuestro servicio de atencion al cliente para que te puedan ayudar con tu pedido lo antes posible. Buen dia, Camille Petit-Fernand
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Angelina G.
Rating: 1 out of 5
Very disappointed this year. The labels are much more difficult to remove from the boards than in previous years. The labels get damaged or even torn when you try to remove them from the board, which prevents them from adhering properly to the garments.
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Response from Petit-Fernand
Hello Angelina, We're sorry to read your message. Concerning your labels, our customer service has just contacted you by e-mail. Your labels should not be difficult to remove from their holders. Have a nice day, Camille C-MonEtiquette
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Patricia Ahmiddouch
Rating: 3 out of 5
I've been using labels from this brand for nearly 5 years now, and for the first time I'm disappointed. It's extremely difficult to peel them off the backing page, the glossy film ends up tearing, the label wrinkles and becomes unwearable. A real shame
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Response from Petit-Fernand
Hello Patricia, Many thanks for your loyalty? We hope that the labels we have sent you are as easy to use as usual. We are sincerely sorry for this cutting incident. Have a nice day, Camille C-MonEtiquette
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Nadege
Rating: 3 out of 5
Lots of choice, new products, it's great. However, the labels aren't as easy to remove from their backing as they used to be. As a result, they tear a bit, which is very annoying, and it takes a lot longer to stick them on clothes and other objects.
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Response from Petit-Fernand
Hello Nadège, Thank you for your feedback? We are delighted that you like our products. Concerning your labels, our customer service has just contacted you by e-mail. Your labels should not be difficult to remove from their holders. Have a nice day, Camille C-MonEtiquette
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Yurena
Rating: 1 out of 5
A real disaster. My order never arrived, they told me in customer service that they would send it again and it never arrived for the second time and they don't even know where it is. Still waiting for my money back.
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Response from Petit-Fernand
Hello, We are sorry to read your message. We see in the tracking of your order that it has been delivered :) As for the refund, I confirm that we have done it, you can contact us if you need any details. Good day, Camille Petit-Fernand
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Tiziana H.
Rating: 3 out of 5
The stickers are good. But the shipping takes forever and the customer service is very unfriendly. Therefore 3 stars.
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Response from Petit-Fernand
Hello, thank you for your message. Unfortunately not unfriendly. We have sent you all the information about the status of your order, but we have never received a reply from you. Have a nice day, Elise, EsIstMeins
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Nathalie Jacquier
Rating: 3 out of 5
Disappointed by the engraving, simple stickers!!!!!, too expensive
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Response from Petit-Fernand
Hello Nathalie, Thank you for your feedback. Indeed, our snack and meal boxes are personalized with stickers. The aim is to enable you to change your personalization to suit your children without having to buy the whole product again...? Have a nice day, Camille C-MonEtiquette
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Michaella B.
Rating: 1 out of 5
I still have received order and was shipped out another one and that still haven't arrived it's been a month since my order
Response from Petit-Fernand
We're sorry you experienced such delays in your delivery. We hope you have since received your order, and our customer support was satisfactory.
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Anaïs Usclat
Rating: 1 out of 5
My order went well, I received my labels they are very pretty I stick them with my iron on my son's clothes for back to school respecting the degree and time of application, Unfortunately after a wash the labels peel off and I am very disappointed.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Our customer service has just contacted you to help you with your order :) Have a nice day, Camille C-MonEtiquette
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Léa
Rating: 3 out of 5
I'm partly satisfied because the labels stick really well. But I'm really disappointed with the decor! We chose the flowers with my daughter, and in the end there is almost nothing on the label. But the trick that will go in the trash, he has the flowers. Disappointed
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Response from Petit-Fernand
Hello, thank you for your message. We are delighted that the quality of our labels meets your expectations? Regarding the background chosen, we're sorry about the printing defect. Please contact our customer service department with your order number so that we can help you. Have a nice day, Camille C-MonEtiquette
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Cuvato N.
Rating: 1 out of 5
The labels I purchased never arrived.
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Response from Petit-Fernand
Good morning Nicola, Our customer service will contact you to resolve the non-delivery by the mail. Good day, Chiara, Petit-Fernand
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Theresa S.
Rating: 1 out of 5
Unfortunately we had severe problems with the delivery...disappearance of the goods, 2 x.. Too bad... a year ago we had a great experience.
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Response from Petit-Fernand
Hello, We are very sorry that you had a bad experience with the delivery. However, we hope that you received your refund in good order. Have a nice day, Elise, EsIstMeins
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L F.
Rating: 3 out of 5
The product is great but I ordered a huge amount, enough to get my children through the next few years and they have done nothing but relentlessly spam me with emails ever since. They need to do much better targeting with their marketing as I went from really liking the brand to being quite annoyed by them and unlikely to use them again
Response from Petit-Fernand
Hello Lauren, So sorry to hear that you've been getting too many promotional emails. I have asked our marketing department to remove your mail from our newsletter so that you don't get disturbed any longer. Have a wonderful day!
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Virginie Chevalier
Rating: 1 out of 5
I'm surprised by all the positive comments about the labels... First wash, I found two at the bottom of the machine despite having followed the instructions perfectly... Extremely disappointed.
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Response from Petit-Fernand
Hello Virginie, We're sorry to read your message. It is not normal for your labels to come off so easily during washing. We invite you to contact our customer service via our contact form on our website. We'll be happy to help you :) Have a nice day, Camille C-MonEtiquette
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Coralie Dose
Rating: 3 out of 5
Nice product, but the design is badly stuck on the boxes and the water bottles with straws leak into the schoolbag.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Our customer service has just contacted you by email to help you :) Have a nice day, Camille C-MonEtiquette
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Anne Nithila
Rating: 1 out of 5
Error in ordering the labels. I was sent an earlier model than the one ordered this year + there is another error and in one of the notebooks with labels belonging to another name mixed with those of my children. I'm very disappointed
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Response from Petit-Fernand
Hello, We are sorry to read your message. Our customer service has just contacted you to help you with your order. Have a nice day, Camille C-MonEtiquette
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A Lrx
Rating: 3 out of 5
Clothing label much too small disappointed
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Response from Petit-Fernand
Hello, Thank you for your comment. We specify the dimensions of our products on our website to give you the best possible idea of the final result. We are sorry that our labels are too small for your use. Have a nice day, Camille C-MonEtiquette
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Evelyn Batalha
Rating: 3 out of 5
Exa ta S dlikmkoi
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Response from Petit-Fernand
Hello, Our customer service is available by phone and e-mail to help you if you encounter a problem with your order? Have a nice day, Camille C-MonEtiquette
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Emma
Rating: 1 out of 5
The font is very small We end up with a name that is tiny in relation to the size of the label. According to the visual on the screen when ordering, it was proportional. Disappointed for a 1st order. I hadn't had this problem with another site.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment. The small size of your labels is explained by the fact that you chose our "mini" labels specially designed for pens. In fact, they have very slim dimensions, making them ideal for colored pencils, for example. We're sorry if this didn't meet your expectations? Have a nice day, Camille C-MonEtiquette
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Quentin Wasteels
Rating: 3 out of 5
The delivery time was long but that's out of cmonetiquette's control. We ordered labels for which we are delighted as well as a tartine box which is a little small. If we had to do it over again, we would have gone for a bigger box, as we can only fit one loaf. As for the isothermal flask, it's difficult for our 2.5 year old son to open. It's a bit hard. Perhaps we should review this. Even we have to force it a little.
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Response from Petit-Fernand
Hello, Thank you for your message :) Your feedback is extremely important to us as it allows us to improve. We've just contacted you regarding your cap, which shouldn't be so difficult to use. Have a nice day, Camille C-MonEtiquette
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1000698172
Rating: 1 out of 5
order received at a relay point but given to someone else, no help from c-monetiquette, once the money has been transferred to the account, the customer is nothing more than an email, a promotional code offered, a commercial gesture to encourage purchase, a shame.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Following your exchanges with our customer service department, the refund of your order has been processed. We are sincerely sorry for this anomaly and remain available if necessary. Have a nice day, Camille C-MonEtiquette
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Une CLIENTE
Rating: 1 out of 5
Order never received! A never-ending battle to get my money back! Customer service turned a deaf ear despite numerous reminders! Still waiting for my refund! 30 lost bravo "c mon étiquette
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We currently do not have enough information to contact you to help you. However, if your order has been refunded, this will be visible on the bank account associated with your payment shortly. We are very sorry that your order did not arrive in time. Have a nice day, Camille C-MonEtiquette
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Jocelyne Aman
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Jocelyne, We're sorry about this delivery anomaly with the postal service. We have just contacted you to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Jackie
Rating: 1 out of 5
Stickers looked lovely and went on really easily but came off in the first wash
Response from Petit-Fernand
Hello, We are very sorry to hear that you are having issues with your order. As it is obviously not normal for stickers to come off, we've sent you an email to find a solution! We wish you a lovely day ?? Sarah- Petit Fernand
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C.K.
Rating: 1 out of 5
Unfortunately, I never received the stickers I ordered
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Response from Petit-Fernand
Hello, We are sorry that you are experiencing delivery problems with your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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