The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Cardboard damaged when I received the package. Personalization the dot is too close to the first name and the initial of the last name. Not pretty
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Response from Petit-Fernand
Hello, We are very sorry that your order arrived in this condition. We printed your gourd as you requested and are sorry to hear that it was not to your liking. We hope, however, that the quality of our products meets your expectations. Have a nice day, Camille C-MonEtiquette
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Eléonore Digna
Rating: 1 out of 5
Unfortunately, my children went back to school without personalized labels - the order never arrived!
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. We have just contacted you by e-mail in order to help you as soon as possible. Our Customer Service is available by phone or via our form to help you as quickly as possible if necessary? Have a nice day, Camille C-MonEtiquette
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Olena R.
Rating: 1 out of 5
I spent a long time choosing from the sticker suppliers and decided on Esistmeins. I stuck the stickers on the clothes according to the instructions. After I washed the clothes at a water temperature of 40 degrees, absolutely all the stickers were stuck and remained in the washing machine. I am very disappointed with the quality and the time lost.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to get more details about this. Have a nice day, Elise, EsIstMeins
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Alexia EH
Rating: 3 out of 5
The labels were just as I'd chosen, but there was a problem with the "cut" of my label sheets. While the shoe labels peel off easily, the clothing labels are impossible to peel off by hand. I have to use a small screwdriver-type tool to remove the label without damaging it. Quite disappointed.
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Response from Petit-Fernand
Hello Alexia, We're sorry to hear about this problem with the clothing labels on your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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DAVOINE DIANE
Rating: 3 out of 5
The design of the bottles is very good, but the drinking systems (straw or other stopper) are poorly designed for use by children. They have to hold the bottle vertically, otherwise they can't drink.
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Response from Petit-Fernand
Hello Diane, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Jasmine
Rating: 1 out of 5
I was basically very happy with the labels, beautiful design, in booklet form with application explanations for each type of label. Easy to apply. Unfortunately, the first time I washed them at 30 degrees, after waiting a week after application to make sure they had set properly, everything had come off. I'm very disappointed, I didn't buy these labels so that I'd have to reapply them every time I washed my child's clothes.
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Response from Petit-Fernand
Hello Jasmine, Thank you for writing to us. Our iron-on labels are normally permanent once applied. We're sorry that your labels came off in the wash. You'll be able to see the quality of our products on the label return we sent you :) Have a nice day, Camille C-MonEtiquette
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Graziella S.
Rating: 1 out of 5
Order not received. The after-sales service offers to send it back but refuses to do so by express delivery on the pretext that they cannot change the delivery method. Unconvincing argument.
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Response from Petit-Fernand
Hello, We're sorry about this delivery anomaly. As explained during our discussions, we really can't change your initial shipping method, so we're very sorry. We hope, however, that the new shipment we have set up for you will arrive as soon as possible. Have a nice day, Camille C-MonEtiquette
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aurélie
Rating: 3 out of 5
the labels are of good quality, but they're badly precut, so it's a hassle to remove them
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Response from Petit-Fernand
Hello Aurélie, We're sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Aurélie Y
Rating: 1 out of 5
I never received my back-to-school labels for my daughter ??????
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Response from Petit-Fernand
Hello, We apologize for the delay in delivery by the postal service. Following our email exchanges, we hope that our new shipment will arrive as soon as possible. Have a nice day, Camille C-MonEtiquette
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Ann
Rating: 1 out of 5
Unfortunately, our labels did not arrive this time. (Last year, delivery and quality were also okay)
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Suzy Vidal
Rating: 1 out of 5
It did not go well with this company I wanted to change but it did not accept for the change.
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Response from Petit-Fernand
Hello, We are very sorry that we were unable to respond favorably to your modification request. However, as explained during our discussions, as your order has already been manufactured, we were unable to make any modifications to your products. Please accept our apologies. Have a nice day, Camille C-MonEtiquette
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Malgorzata B.
Rating: 1 out of 5
Hi I still haven't received my order. First time it's been send seemed it got lost then contacted customer service and been told that it's been send again. Still haven't received it after a month. Don't know if it's problem with delivery service or with what byy it order haven't arrived
Response from Petit-Fernand
Hello, We are very sorry to hear that you did not receive the second order that we sent you! Unfortunately, we don't have any information about this situation, as it is Royal Mail that was responsible for delivering your orders. We contacted you via email to find a solution! Have a lovely day Sarah- Petit Fernand
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Sihem Mecheri
Rating: 1 out of 5
I haven't received it yet
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Response from Petit-Fernand
Hello, Thank you for notifying us of this delivery anomaly. We have just contacted you by e-mail in order to help you as soon as possible. Our Customer Service is available by phone or via our form to help you as quickly as possible if necessary? Have a nice day, Camille C-MonEtiquette
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Lindsay Franzen
Rating: 3 out of 5
Unable to judge your products, order placed on August 12 and according to the package tracking, the post office is still waiting to receive it... Today is August 26....
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Response from Petit-Fernand
Hello Lindsay, We're sorry to hear that your order was not delivered on time. By contacting customer service, a solution has been found for you. We hope you will receive your labels soon. Good day, C-MonEtiquette Customer Service
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Besnard
Rating: 3 out of 5
They're too big for some clothes, so the site should offer different sizes. Otherwise easy to use
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Response from Petit-Fernand
Hello Delphine, We're sorry that the size of the labels doesn't suit you. The suggestion to offer smaller labels has been taken up. Good day, C-MonEtiquette customer service.
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H a secas
Rating: 1 out of 5
Last year I ordered them and I wasn't too happy either, but I was going on vacation and I wanted to leave it comorado. I paid for it to be express and it did not arrive on time, as I needed, the 48h were not met. Also, they arrived with a number instead of the text, it must be that they got it wrong and it was in the confirmation order, but I think they will do it people, it would help if they made sure that the order was the correct one. It is very obvious that it was wrong. Too bad. I'll look for another page for the next time, of course.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels were not to your liking. The orders go directly to our machine to be printed, in your case one label was missing a letter from the last name and came with an extra number 6. We asked you to send us the confirmation email of your order so we could compare but we did not receive it :( With classes coming at a great pace, in the summer we have many orders and we can not take the time to check with each customer if they have made the correct personalization. We apologize for the inconvenience. Good day, Petit-GFernand
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Mme Antonella Infantino
Rating: 3 out of 5
Sometimes labels are hard to catch
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Response from Petit-Fernand
Hello Antonella, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Magali
Rating: 3 out of 5
Fast shipping. Labels ok but some slightly damaged. My order contained too many labels for the strength of the envelope. I would have needed a stronger container for so many labels.
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Response from Petit-Fernand
Hello Magali, We're very sorry to hear about this problem with the delivery of your labels. Our customer service has contacted you to find a suitable solution. Good day, C-MonEtiquette Customer Service
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Christelle Hafner
Rating: 1 out of 5
2nd order and not satisfied; one wash and the labels came off. Luckily it was on my daughter's return from her holiday.
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Response from Petit-Fernand
Hello Christelle, We're sorry to hear that your labels have come off in the wash. You chose iron-on labels which, once applied, are virtually permanent. We've just e-mailed you to help you with this problem. Have a nice day, Camille C-MonEtiquette
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Bianca K.
Rating: 1 out of 5
I haven't received anything yet, I'm still waiting for the stickers.
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Patricia J.
Rating: 1 out of 5
I ordered 2 months ago now and I still haven't received them. I send an email to customer service and they replied in a different language so have to Google translate late it. They then re sent my order but I still haven't received them and that was a month ago.
Response from Petit-Fernand
Hello, We indeed resent your order at our expense, and since you did not receive this second order, we refunded your order. Could you please tell us what we could have done to make your experience with our customer service more satisfactory? We did everything we could to help you despite these issues with the delivery... Have a lovely day, Sarah- Petit Fernand
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Nunzia
Rating: 3 out of 5
Durable and easy to apply material labels. Unfortunately to get them on time you have to order them several times in advance. The quality is very good.
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Response from Petit-Fernand
Buongirno Nunzia, We sincerely thank you for your feedback! We are glad to hear that you appreciated the quality of our labels and their ease of application. We apologize for the wait it took to receive your orders and will do our best to improve delivery times in the future. Your satisfaction is important to us and we hope to serve you again soon! Clare, Petit-Fernand
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Sophie
Rating: 1 out of 5
Order a child's water bottle with straw. This well-sealed gourd leaks if it's not put straight in the bag! Unthinkable for a children's bottle - a useless purchase! Too bad
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Response from Petit-Fernand
Hello, It's with regret that we read your message. Our water bottles are normally completely watertight. In order to understand your problem and provide you with a solution, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
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Morgane GREGOIRE
Rating: 1 out of 5
We still haven't received our order placed on August 8 for 57 euros, and back-to-school is only a week away. Where is my order?
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Response from Petit-Fernand
Hello, We are sorry about this delivery anomaly by the carrier. We hope that the second shipment we have set up will arrive as soon as possible? Have a nice day, Camille C-MonEtiquette
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Catherine Boehler
Rating: 1 out of 5
Very disappointed with the labels none of them peel off properly they are not pre-cut properly a real hassle
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Response from Petit-Fernand
Hello, We apologize, your labels shouldn't be so difficult to remove from their holders. We've just emailed you to help you :) Have a nice day, Camille C-MonEtiquette
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Abc
Rating: 1 out of 5
Late delivery, products received after the event, no longer needed
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Response from Petit-Fernand
Hello, We're sorry to hear about the carrier's delay in your delivery. We did our best to have your order manufactured and shipped within 24 hours...? Have a nice day, Camille C-MonEtiquette
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Laeticia Méracourt
Rating: 3 out of 5
Missing labels and greaseproof paper, which should have been supplied.
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Response from Petit-Fernand
Hello Laeticia, We're very sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Camilla Arcoverde
Rating: 3 out of 5
Package arrived wrinkled, damaged
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Response from Petit-Fernand
Hello, We are very sorry to read your comment. It is not normal that the carrier did not deliver the order in the excellent conditions that you received it. Our customer service will send you an email. Good day, Petit-Fernand
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Lilly perth
Rating: 3 out of 5
Order delivered quickly but impossible to enter the problem encountered with the gourd in the after-sales service area. The spout seems to have a defect which means my daughter can't drink properly. It's a pity because the design is very nice.
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Response from Petit-Fernand
Hello, Thank you for leaving us your review. We're sorry about this problem and hope that the cap we sent you will arrive as soon as possible :) Have a nice day, Camille C-MonEtiquette
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Vic
Rating: 1 out of 5
Ordered on August 14 for back-to-school. Today is August 24 and I still don't have the labels for the start of the school year on Monday. The delivery tracking only gives partial information (arrival in the destination country?), it still doesn't say when they will arrive. I'm very disappointed. I won't be ordering again. I wanted to change for this year, it was a mistake.
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Response from Petit-Fernand
Hello, Thank you for writing to us. According to your order tracking, your order was delivered to your mailbox on 26/08. We hope it meets your expectations :) Have a nice day, Camille C-MonEtiquette
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Plume
Rating: 3 out of 5
Nice gourd, but the cap is fragile when it falls off. Fortunately, the caps are sold separately and for a very low price.
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Response from Petit-Fernand
Hello, We're sorry to hear about this incident with your stopper. We hope you will receive it as soon as possible so that your son can continue to use his water bottle :) Have a nice day, Camille C-MonEtiquette
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Jessica
Rating: 1 out of 5
The order never arrived. I notified customer service who told me that I had to wait for a specific date to request the return (August 9th). Once the 9th arrived, they told me that the waiting date was August 1st. Therefore, I did not understand why they made me wait until the 9th to be able to claim.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have received different information. The first email that is sent after an order that has not been received is automatic and it is possible for errors to creep into the email. We apologize for the inconvenience. Good morning, Petit-Fernand
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Adriana Andrade da Cruz
Rating: 3 out of 5
I'm happy and satisfied with the product. But it was very poorly packaged for transport when I got home, the envelope was open because it was too small for the number of labels inside.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are very sorry that your envelope should not have been opened. We have passed on the information to our shipping department and hope that your labels meet your expectations. Have a nice day, Camille C-MonEtiquette
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Perrine Le Floch
Rating: 3 out of 5
I was disappointed this year with the quality of the gourd. The design doesn't hold up well, and the gourd falls apart after 3 weeks of use. We ordered one three years ago and had no problems. It used to be an imprint on the bottle, but now it's a self-adhesive. For the price of the gourd, the quality is no longer there!
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Response from Petit-Fernand
Hello, we're sorry that the personalization on your bottle is fading. It is printed directly on your bottle and should not come off. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Delphine
Rating: 3 out of 5
The labels are very pretty but they are difficult to detach and can tear.... The cutout doesn't always seem deep enough ... Too bad because the product is otherwise very nice
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Response from Petit-Fernand
Hello, we're sorry to read your message. Normally, your labels should be easy to remove from their backing, making them easier to use. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
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SG
Rating: 1 out of 5
It's been almost three weeks since the order was placed and we still haven't received the labels. In the meantime, the children have already gone back to school and it's impossible to label their things... When contacted, customer service refused to offer a satisfactory solution to the loss of the first delivery, refusing to make a second express delivery which would have enabled us to have the labels before the start of the new school year, and only offering a second conventional delivery which, obviously, also seems to have been lost en route. We're very disappointed.
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Response from Petit-Fernand
Hello, We're sorry that the postal services are delaying the delivery of your order. We can only reship your order as you originally ordered it. Your second shipment is on its way and will be delivered to your mailbox shortly. Have a nice day, Camille C-MonEtiquette
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Tanja R.
Rating: 1 out of 5
Unfortunately, the envelope arrived and it was wet so the items were damaged ... rather not so nice
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Response from Petit-Fernand
Hello, thank you for your comment. We are sorry to hear that you have received a damaged order. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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IRENE ANGULO ARDILA
Rating: 1 out of 5
The delivery at the collection point is bad, I still do not have my order for more than a month. The collection point is always closed and after 10 days the order has been returned to the sender with no possibility of collection or home delivery.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have had a bad experience with Seur. We do our best in our capabilities to ensure a delivery but we often do not get a response from you until very late. In any case, we are always at your disposal. Good day, Petit-Fernand
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Fern
Rating: 3 out of 5
I ordered in total 60 stickers, which I've not yet received. I selected the standard free postage, however to my surprise I have recieved a fee due notice through from Royal Mail. The sender did not pay postage and I must pay £3.50 to get my stickers. I cannot comment on the stickers yet as I've not yet recieved them but disappointed already that there are 2 postage options and the Free standard is not infact free. I would have paid for the tracked postage had I of known.
Response from Petit-Fernand
Hello, We are sorry that you had this issue with the delivery. However, we do obviously pay postage. What can happen, however, it that the customs demand some of our clients, on rare occasions, to pay a fee, that we absolutely refund! No additional fees of any kind should be paid once your order has been placed. Please contact our Customer service, so that we can help you. Have a nice day Sarah- Petit Fernand
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Juliane Bouchakour
Rating: 1 out of 5
Too expensive is exaggerating the price
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Response from Petit-Fernand
Hello, We are sorry that the products we offer do not meet your expectations. We try our best to adapt to your needs and to offer you many advantages throughout the year. Nevertheless, we hope you like the products you have ordered :) Have a nice day, Camille C-MonEtiquette
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