The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Since I placed my order and paid for it I haven't received anything?
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Response from Petit-Fernand
Hello Laetitia, Thank you for contacting us. I see that our Customer Service was able to help you with your complaint :) We're delighted that the proposed solution suits you? Have a nice day, Camille C-MonEtiquette
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elodie
Rating: 1 out of 5
I have a problem with my labels no answer
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Response from Petit-Fernand
Hello Elodie, Thank you for contacting us. Our Customer Service was able to speak with you by e-mail about your complaint. We remain available if necessary :) Have a nice day, Camille C-MonEtiquette
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Sandra
Rating: 3 out of 5
I order every year but this time I certainly had a defective batch, impossible to peel off the labels, I have to use scissors, they are one with the plate, far from peeling off easily as usual:
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Response from Petit-Fernand
Hello, We are very sorry to read your message. It must be a defect in the cutting of your labels. Indeed, they should not be so difficult to remove from your notebook. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
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Terence H.
Rating: 3 out of 5
Very poor delivery. Items were delivered 3 to 4 days later than the prescribed delivery date. Did get in touch with the company who were fairly non interested and blamed it on the carrier. The goods were a good quality so no problem there.
Response from Petit-Fernand
Hello, We are sorry that you did not receive your order within the expected times. However, we don't blame anyone, but we indeed can't take the responsibility for a late delivery, since it is Royal Mail that delivers the orders in the UK. Since you contacted us before the latest day of delivery, we kindly suggested you to wait until that date before getting back to us to find a solution, which we always do ?? We wish you a nice day, Sarah - Petit Fernand
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Isabel Reyes Mesa
Rating: 1 out of 5
Disappointing. I placed my order on August 1 and it still hasn't arrived. It says in the order tracking that it is delivered but I have not received anything. I try to send an email by web to claim and the 80 times I've tried it gives error, I also contacted them by social networks and they do not answer either. What a scam.
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nina bailly
Rating: 1 out of 5
quality, a complaint was lodged
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem. In order to obtain more information about the problem and help you as best we can, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
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Anne-C F
Rating: 1 out of 5
I've always been happy with my orders, but this year I can't remove the label! I have to fight with the leaflet to get the label off. Too bad....
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Response from Petit-Fernand
Hello, thank you for your feedback. As you may have noticed with your previous orders, our labels are usually easy to remove from their backing. Therefore, in order to help you as much as possible, we have just contacted you by e-mail. We sincerely apologize for this situation. Have a nice day, Camille C-MonEtiquette
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Josephine
Rating: 1 out of 5
Haven't received our order, nearly 4 wks after placing order!
Response from Petit-Fernand
Hello, You contacted our customer service four days ago and we sent you a new order at our expense. We hope that you will receive it soon! Have a nice day Sarah- Petit Fernand
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Christelle Pirard
Rating: 1 out of 5
I'm disappointed I've ordered several times before and everything was fine The ones I've just received are very badly printed boards They tear and the tape comes off at the same time
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Response from Petit-Fernand
Hello Christelle, Thank you for writing to us. We apologize, your labels should not be delivered this way. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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G A.
Rating: 1 out of 5
Of two products, one was not available. The labels, on the other hand, did not arrive, they sent them back, and I am still waiting
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Response from Petit-Fernand
Dear Julia, We are truly sorry for the inconvenience you experienced with your order. We would like to let you know that we have proposed solutions, including sending you a new order. We are pleased that, as you confirmed to us via email, you received the labels we sent back to you. If you need further assistance or have any other questions, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara, Petit-Fernand
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Ashleigh J.
Rating: 1 out of 5
I'd heard lots of good things so places an order for our 4 children, the order Was placed on the 22nd of July, it never arrived, I contacted them after the 10 days delivery, they said they'd send a replacement, this still hasn't arrived. It's now the 20th of August and we still don't have our order. Apparently we have to wait another 2 days to see if the replacement gets delivered, which I have no hope for at this point.
Response from Petit-Fernand
Hello Ashleigh, I'm so sorry you've had issues with delivery. I hope the order arrives by tomorrow at the latest, but if it doesn't, please contact us again so we can find another solution. Have a wonderful day!
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Helene Guardiola
Rating: 3 out of 5
Disappointed with the size of the writing and the drawing. It's a shame, the first order was fine, but now I'm disappointed.
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Response from Petit-Fernand
Hello, We're sorry that the personalization you've chosen doesn't meet your expectations. You can send us your suggestions by e-mail. Indeed, it's thanks to your feedback that we can improve the products we offer :) Have a nice day, Camille C-MonEtiquette
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Lisa G.
Rating: 1 out of 5
I have not received my order!
Response from Petit-Fernand
Hello Lisa, Our customer support has resolved your issue. I hope the solution we gave you was satisfactory! Have a wonderful day!
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Marie HERAUD
Rating: 1 out of 5
Almost 3 weeks after my order, I still haven't received anything. My account has been debited and I'm being asked for my opinion...?
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Response from Petit-Fernand
Hello Marie, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Pauline Emond
Rating: 3 out of 5
Nice labels but the packaging isn't great (I think). The labels stick well but on the diamond pencils the labels "bounce". It's still a good product but I'm a bit disappointed. I used to order from another site the other years, so I think I'll go back to this old site.
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Response from Petit-Fernand
Hello Pauline, Thank you for taking the time to write to us. On our website, we offer a "mini" label format specially designed to fit colored pencils and diamond pens. It's a slimmer format, without illustrations, which adapts perfectly to the shape of this type of pencil :) Have a nice day, Camille C-MonEtiquette
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Thomas
Rating: 1 out of 5
The iron-on labels all come off in the first wash at 30°C. I am very disappointed.
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Response from Petit-Fernand
Hello Thomas, We're sorry to hear that the labels are not up to your expectations. Please contact our customer service department so that we can find a solution. We wish you a pleasant summer? C-Monetiquette
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Hannah A.
Rating: 3 out of 5
Good stickers but very slow delivery (around 10 days), if I'd realised this I would have ordered from a different company.
Response from Petit-Fernand
Hello Hannah, We're sorry about the delivery times. Unfortunately, we have no handle on the delivery itself, as it is carried out by Royal Mail. We do not yet offer express delivery in the UK, but we are working on it. Have a wonderful day!
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Diana Hovsepyan
Rating: 1 out of 5
They say I've received my order, but I haven't received anything.
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Response from Petit-Fernand
Hello Diana, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Charlène Wailliez
Rating: 3 out of 5
I've been ordering for several years now and have always been pleasantly surprised. But for the past two years, and especially this year, I've found that the labels are not as good as they used to be. They're hard to peel off and tear off the transparent self-adhesive film as they go by.
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Response from Petit-Fernand
Hello Charlène, We're sorry to hear that this order did not meet your expectations. Your labels should not be difficult to remove from their holders. Therefore, our Customer Service has just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Augustin Ducrès
Rating: 3 out of 5
First order not received I made a request and to date another order was sent to me I am delighted
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Response from Petit-Fernand
Hello, We're delighted that this second shipment arrived safely and hope it meets your expectations? Have a nice day, Camille C-MonEtiquette
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Christina
Rating: 1 out of 5
Unfortunately, the stickers are much too big for pens. Visually and in terms of quality, it looks good. But I had to wait a very long time and it didn't fulfill what I ordered it for.
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Response from Petit-Fernand
Hello, you have actually ordered adhesive labels for items in 1 line. We recommend the mini labels for pens. Have a nice day, Elise, EsIsteins
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Justine
Rating: 3 out of 5
Second time I've ordered from the site. I'm a bit disappointed this time. It's very, very difficult to detach the labels, which sometimes results in creases in the labels.
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Response from Petit-Fernand
Hello Justine, We're sorry that the labels don't fit. Our customer service has contacted you to find a solution. C-My Label
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Sarah
Rating: 1 out of 5
I never received my children's labels!
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Response from Petit-Fernand
Hello Sarah, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Sandra Valente Martins
Rating: 1 out of 5
Did not receive order
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Response from Petit-Fernand
Hello Sandra, We're sorry to hear that you haven't received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Clémentine Sanchez
Rating: 3 out of 5
The following will not prevent us from ordering again, as we know that this site is reactive and we like the concept so much. However: We've always been delighted with our orders, but unfortunately this year the quality of the labels has declined enormously. They are difficult to remove from the backing and don't come with as much as in previous years. What's more, the choice of fonts is no longer the same, and although this is purely a matter of personal taste, I find that the rendering is much coarser.
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Response from Petit-Fernand
Hello Clémentine, We're sorry to hear about this problem with your labels. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Magalie Piegelin
Rating: 1 out of 5
order all right 2 days later blue card hacked in canada ...
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Response from Petit-Fernand
Hello Magalie, We're sorry to hear that your credit card has been hacked. To limit the risk of credit card fraud, make sure you're on a secure wifi network. C-Mon Etiquette ?
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Emma S.
Rating: 1 out of 5
I have never bought anything from this company. Someone else has used my email to avoid having to subscribe and now I am being bombarded by their spam. Avoid.
Response from Petit-Fernand
Hi Emma, Thank you for reaching out to us regarding your concerns. We understand how frustrating it can be to receive unwanted emails. We have your order number and can confirm that our records indicate a purchase associated with your email address and your name. However, if you wish to unsubscribe from our emails, it is very simple to do so. You can just click the "unsubscribe" link at the bottom of any of the emails you have received from us. If you need further assistance or if you believe there has been a mistake, please contact our customer service, and we would be happy to help. ?? Best regards, Chiara Petit-Fernand
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Coralie
Rating: 1 out of 5
Gourd 1: the drawing goes away Gourd 2: leaks I can't contact customer service
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Response from Petit-Fernand
Hello Coralie, We're sorry to hear about this problem with your gourd. Our Customer Service has contacted you to find a solution. C-Mon Etiquette ?
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Caroline
Rating: 3 out of 5
I've been ordering for 3 years now and have never had anything to say. However, this year they were all mixed up! I had taken some labels for my grandson, and I had to tear out the pages to find out what they were for his mom, instead of giving him a sheet directly! Too bad ...
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Response from Petit-Fernand
Hello Caroline, We're sorry to hear that you're not entirely satisfied with your order. In fact, we send our notebooks separately for individual packs. Have a nice day, Camille C-MonEtiquette
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Marina André
Rating: 1 out of 5
I still haven't received my parcel after several weeks, because apparently I didn't give the right address when I did. Parcel still not sent a priori
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Response from Petit-Fernand
Hello Marina, We're sorry to hear that you haven't received your parcel. Our customer service has contacted you to find a solution. Have a nice day, C-Mon Etiquette ?
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Cindy Sanchez
Rating: 1 out of 5
Still nothing received...
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Response from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Maria T.
Rating: 1 out of 5
The first set of labels never arrived and I had to chase them up to receive my order. I have just got around to labelling my children's school uniform. The labels won't peel off easily. Almost like they haven't been cut properly. When they do peel off, they sometimes have an extra bit of shiny film coming off too. The edges are frilly, almost as if they are too thin. They are also ripping. I have ordered these labels many times before and have not had these issues before. I don't know if they have changed the materials or how they are made but they are now terrible quality.
Response from Petit-Fernand
Dear Maria, Thank you for reaching out to us regarding your order. We understand your frustrations and appreciate your feedback. We apologize for the inconvenience caused by the delivery issues with your initial set of labels. Please know that we took steps to address this by sending you a replacement order free of charge, which we hope you will appreciate, as the delivery issue was beyond our control. Regarding the quality concerns you've mentioned, we are sorry to hear that you are experiencing issues. However, we were unable to find any prior complaints linked to your account, which prevented us from addressing this issue sooner. Our customer service team will be in touch with you shortly to discuss this matter and how we can assist you further. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Chiara, Petit-Fernand
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Sylvie Demoulin
Rating: 1 out of 5
Label too big for small equipment
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Response from Petit-Fernand
Hello Sylvie, We're sorry to hear that the labels don't suit you. There are different sizes for object labels, including the Mini made especially for small equipment: https://www.c-monetiquette.fr/etiquettes-autocollantes-objets You ordered the 1-line labels, which are indeed too wide for small equipment. Have a nice day, C-MonEtiquette Customer Service
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marina gauthier
Rating: 3 out of 5
Too bad I only have the same label size. I would like several tampis for me.
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Response from Petit-Fernand
Hi Marina, Your order only includes labels for objects of the same size. You can find all our models by clicking on the "shape" tab when customizing :) Have a nice day, Camille C-MonEtiquette
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Carlita
Rating: 3 out of 5
The self-adhesive clothing labels were very difficult to remove from the plastic... and there's a page of iron-on labels that isn't close cut so I can't use them... unless I cut them myself = waste of time. I'm a bit disappointed because the labels are really beautiful and look good quality. To be seen over time.
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Response from Petit-Fernand
Hello, Thank you for taking the time to write to us. Your labels should not be difficult to remove from their backing. Therefore, our Customer Service has just contacted you by email in order to help you with your order. Have a nice day, Camille C-MonEtiquette
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Amela Cartier
Rating: 3 out of 5
I received labels with a rainbow when I had ticked nothing because it's for a boy entering 6th grade and nothing was adapted to his age so I had to cut out all the rainbows?
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Response from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. The labels you ordered feature a rainbow as indicated in your confirmation email. If you wish to remove the illustration when personalizing, you can select the X in the "pets" category. Have a nice day, Camille C-MonEtiquette
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Bahar
Rating: 1 out of 5
My order has not arrived! Money was paid in nicely but my order never arrived although I got the email it was already delivered! :/ I find it very annoying!
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Response from Petit-Fernand
Hello, we are very sorry to hear that. ?? Could you please get in touch with us so that we can suggest a solution? Have a nice day, Elise, EsIstMeins
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Camille Leconte
Rating: 1 out of 5
I didn't get the order I placed online at all. I received two packs of labels in various sizes, even though I had ordered a full pack and an additional order of special labels for pens/felts/pencils. So I'm in a quandary, as I don't have enough thin labels for my two children.
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Response from Petit-Fernand
Hello Camille, We're sorry to hear about this incident concerning your order. Our Customer Service department has replied to your e-mail, proposing various solutions :) Have a nice day, Camille C-MonEtiquette
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Jennifer
Rating: 3 out of 5
I'm disappointed with the quality of the labels
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Response from Petit-Fernand
Hello Jennifer, We're sorry to hear that the quality of the labels didn't meet your expectations. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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TERESA
Rating: 3 out of 5
The delivery time was not what it said on the website. It took longer... The product is fine but the presentation is not good.... They come in badly stapled packages, untidy and not even separated by names but mixed up. In cargoes for 5 children and one of them was missing stickers... I didn't really care about the latter because I had ordered enough... Regarding the utility of the product I think it is correct. But the presentation and the shipping places could be improved as I have already mentioned.
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Response from Petit-Fernand
Hi Teresa, Thank you for taking the time to write to us. We sincerely regret the delay in delivery by SEUR. As for your order, it should not have arrived badly stapled and incomplete, we apologize. Our Customer Service has just sent you an email to help you. Good day, Camille Petit-Fernand
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