Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I'm surprised by all the positive comments about the labels... First wash, I found two at the bottom of the machine despite having followed the instructions perfectly... Extremely disappointed.
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Response from Petit-Fernand
Hello Virginie, We're sorry to read your message. It is not normal for your labels to come off so easily during washing. We invite you to contact our customer service via our contact form on our website. We'll be happy to help you :) Have a nice day, Camille C-MonEtiquette
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Coralie Dose
Rating: 3 out of 5
Nice product, but the design is badly stuck on the boxes and the water bottles with straws leak into the schoolbag.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Our customer service has just contacted you by email to help you :) Have a nice day, Camille C-MonEtiquette
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Anne Nithila
Rating: 1 out of 5
Error in ordering the labels. I was sent an earlier model than the one ordered this year + there is another error and in one of the notebooks with labels belonging to another name mixed with those of my children. I'm very disappointed
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Response from Petit-Fernand
Hello, We are sorry to read your message. Our customer service has just contacted you to help you with your order. Have a nice day, Camille C-MonEtiquette
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A Lrx
Rating: 3 out of 5
Clothing label much too small disappointed
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Response from Petit-Fernand
Hello, Thank you for your comment. We specify the dimensions of our products on our website to give you the best possible idea of the final result. We are sorry that our labels are too small for your use. Have a nice day, Camille C-MonEtiquette
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Evelyn Batalha
Rating: 3 out of 5
Exa ta S dlikmkoi
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Response from Petit-Fernand
Hello, Our customer service is available by phone and e-mail to help you if you encounter a problem with your order? Have a nice day, Camille C-MonEtiquette
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Emma
Rating: 1 out of 5
The font is very small We end up with a name that is tiny in relation to the size of the label. According to the visual on the screen when ordering, it was proportional. Disappointed for a 1st order. I hadn't had this problem with another site.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment. The small size of your labels is explained by the fact that you chose our "mini" labels specially designed for pens. In fact, they have very slim dimensions, making them ideal for colored pencils, for example. We're sorry if this didn't meet your expectations? Have a nice day, Camille C-MonEtiquette
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Quentin Wasteels
Rating: 3 out of 5
The delivery time was long but that's out of cmonetiquette's control. We ordered labels for which we are delighted as well as a tartine box which is a little small. If we had to do it over again, we would have gone for a bigger box, as we can only fit one loaf. As for the isothermal flask, it's difficult for our 2.5 year old son to open. It's a bit hard. Perhaps we should review this. Even we have to force it a little.
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Response from Petit-Fernand
Hello, Thank you for your message :) Your feedback is extremely important to us as it allows us to improve. We've just contacted you regarding your cap, which shouldn't be so difficult to use. Have a nice day, Camille C-MonEtiquette
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1000698172
Rating: 1 out of 5
order received at a relay point but given to someone else, no help from c-monetiquette, once the money has been transferred to the account, the customer is nothing more than an email, a promotional code offered, a commercial gesture to encourage purchase, a shame.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Following your exchanges with our customer service department, the refund of your order has been processed. We are sincerely sorry for this anomaly and remain available if necessary. Have a nice day, Camille C-MonEtiquette
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Une Cliente
Rating: 1 out of 5
Order never received! A never-ending battle to get my money back! Customer service turned a deaf ear despite numerous reminders! Still waiting for my refund! 30 lost bravo "c mon étiquette
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We currently do not have enough information to contact you to help you. However, if your order has been refunded, this will be visible on the bank account associated with your payment shortly. We are very sorry that your order did not arrive in time. Have a nice day, Camille C-MonEtiquette
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Jocelyne Aman
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Jocelyne, We're sorry about this delivery anomaly with the postal service. We have just contacted you to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Jackie
Rating: 1 out of 5
Stickers looked lovely and went on really easily but came off in the first wash
Response from Petit-Fernand
Hello, We are very sorry to hear that you are having issues with your order. As it is obviously not normal for stickers to come off, we've sent you an email to find a solution! We wish you a lovely day ?? Sarah- Petit Fernand
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C.k.
Rating: 1 out of 5
Unfortunately, I never received the stickers I ordered
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Response from Petit-Fernand
Hello, We are sorry that you are experiencing delivery problems with your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Sandy Ritz
Rating: 1 out of 5
Cardboard damaged when I received the package. Personalization the dot is too close to the first name and the initial of the last name. Not pretty
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Response from Petit-Fernand
Hello, We are very sorry that your order arrived in this condition. We printed your gourd as you requested and are sorry to hear that it was not to your liking. We hope, however, that the quality of our products meets your expectations. Have a nice day, Camille C-MonEtiquette
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Eléonore Digna
Rating: 1 out of 5
Unfortunately, my children went back to school without personalized labels - the order never arrived!
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. We have just contacted you by e-mail in order to help you as soon as possible. Our Customer Service is available by phone or via our form to help you as quickly as possible if necessary? Have a nice day, Camille C-MonEtiquette
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Olena R.
Rating: 1 out of 5
I spent a long time choosing from the sticker suppliers and decided on Esistmeins. I stuck the stickers on the clothes according to the instructions. After I washed the clothes at a water temperature of 40 degrees, absolutely all the stickers were stuck and remained in the washing machine. I am very disappointed with the quality and the time lost.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to get more details about this. Have a nice day, Elise, EsIstMeins
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Alexia Eh
Rating: 3 out of 5
The labels were just as I'd chosen, but there was a problem with the "cut" of my label sheets. While the shoe labels peel off easily, the clothing labels are impossible to peel off by hand. I have to use a small screwdriver-type tool to remove the label without damaging it. Quite disappointed.
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Response from Petit-Fernand
Hello Alexia, We're sorry to hear about this problem with the clothing labels on your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Davoine Diane
Rating: 3 out of 5
The design of the bottles is very good, but the drinking systems (straw or other stopper) are poorly designed for use by children. They have to hold the bottle vertically, otherwise they can't drink.
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Response from Petit-Fernand
Hello Diane, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Jasmine
Rating: 1 out of 5
I was basically very happy with the labels, beautiful design, in booklet form with application explanations for each type of label. Easy to apply. Unfortunately, the first time I washed them at 30 degrees, after waiting a week after application to make sure they had set properly, everything had come off. I'm very disappointed, I didn't buy these labels so that I'd have to reapply them every time I washed my child's clothes.
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Response from Petit-Fernand
Hello Jasmine, Thank you for writing to us. Our iron-on labels are normally permanent once applied. We're sorry that your labels came off in the wash. You'll be able to see the quality of our products on the label return we sent you :) Have a nice day, Camille C-MonEtiquette
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Graziella S.
Rating: 1 out of 5
Order not received. The after-sales service offers to send it back but refuses to do so by express delivery on the pretext that they cannot change the delivery method. Unconvincing argument.
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Response from Petit-Fernand
Hello, We're sorry about this delivery anomaly. As explained during our discussions, we really can't change your initial shipping method, so we're very sorry. We hope, however, that the new shipment we have set up for you will arrive as soon as possible. Have a nice day, Camille C-MonEtiquette
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Aurélie
Rating: 3 out of 5
the labels are of good quality, but they're badly precut, so it's a hassle to remove them
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Response from Petit-Fernand
Hello Aurélie, We're sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Aurélie Y
Rating: 1 out of 5
I never received my back-to-school labels for my daughter ??????
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Response from Petit-Fernand
Hello, We apologize for the delay in delivery by the postal service. Following our email exchanges, we hope that our new shipment will arrive as soon as possible. Have a nice day, Camille C-MonEtiquette
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Ann
Rating: 1 out of 5
Unfortunately, our labels did not arrive this time. (Last year, delivery and quality were also okay)
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Suzy Vidal
Rating: 1 out of 5
It did not go well with this company I wanted to change but it did not accept for the change.
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Response from Petit-Fernand
Hello, We are very sorry that we were unable to respond favorably to your modification request. However, as explained during our discussions, as your order has already been manufactured, we were unable to make any modifications to your products. Please accept our apologies. Have a nice day, Camille C-MonEtiquette
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Malgorzata B.
Rating: 1 out of 5
Hi I still haven't received my order. First time it's been send seemed it got lost then contacted customer service and been told that it's been send again. Still haven't received it after a month. Don't know if it's problem with delivery service or with what byy it order haven't arrived
Response from Petit-Fernand
Hello, We are very sorry to hear that you did not receive the second order that we sent you! Unfortunately, we don't have any information about this situation, as it is Royal Mail that was responsible for delivering your orders. We contacted you via email to find a solution! Have a lovely day Sarah- Petit Fernand
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Sihem Mecheri
Rating: 1 out of 5
I haven't received it yet
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Response from Petit-Fernand
Hello, Thank you for notifying us of this delivery anomaly. We have just contacted you by e-mail in order to help you as soon as possible. Our Customer Service is available by phone or via our form to help you as quickly as possible if necessary? Have a nice day, Camille C-MonEtiquette
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Lindsay Franzen
Rating: 3 out of 5
Unable to judge your products, order placed on August 12 and according to the package tracking, the post office is still waiting to receive it... Today is August 26....
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Response from Petit-Fernand
Hello Lindsay, We're sorry to hear that your order was not delivered on time. By contacting customer service, a solution has been found for you. We hope you will receive your labels soon. Good day, C-MonEtiquette Customer Service
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Besnard
Rating: 3 out of 5
They're too big for some clothes, so the site should offer different sizes. Otherwise easy to use
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Response from Petit-Fernand
Hello Delphine, We're sorry that the size of the labels doesn't suit you. The suggestion to offer smaller labels has been taken up. Good day, C-MonEtiquette customer service.
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H A Secas
Rating: 1 out of 5
Last year I ordered them and I wasn't too happy either, but I was going on vacation and I wanted to leave it comorado. I paid for it to be express and it did not arrive on time, as I needed, the 48h were not met. Also, they arrived with a number instead of the text, it must be that they got it wrong and it was in the confirmation order, but I think they will do it people, it would help if they made sure that the order was the correct one. It is very obvious that it was wrong. Too bad. I'll look for another page for the next time, of course.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels were not to your liking. The orders go directly to our machine to be printed, in your case one label was missing a letter from the last name and came with an extra number 6. We asked you to send us the confirmation email of your order so we could compare but we did not receive it :( With classes coming at a great pace, in the summer we have many orders and we can not take the time to check with each customer if they have made the correct personalization. We apologize for the inconvenience. Good day, Petit-GFernand
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Mme Antonella Infantino
Rating: 3 out of 5
Sometimes labels are hard to catch
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Response from Petit-Fernand
Hello Antonella, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Magali
Rating: 3 out of 5
Fast shipping. Labels ok but some slightly damaged. My order contained too many labels for the strength of the envelope. I would have needed a stronger container for so many labels.
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Response from Petit-Fernand
Hello Magali, We're very sorry to hear about this problem with the delivery of your labels. Our customer service has contacted you to find a suitable solution. Good day, C-MonEtiquette Customer Service
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Christelle Hafner
Rating: 1 out of 5
2nd order and not satisfied; one wash and the labels came off. Luckily it was on my daughter's return from her holiday.
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Response from Petit-Fernand
Hello Christelle, We're sorry to hear that your labels have come off in the wash. You chose iron-on labels which, once applied, are virtually permanent. We've just e-mailed you to help you with this problem. Have a nice day, Camille C-MonEtiquette
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Bianca K.
Rating: 1 out of 5
I haven't received anything yet, I'm still waiting for the stickers.
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Patricia J.
Rating: 1 out of 5
I ordered 2 months ago now and I still haven't received them. I send an email to customer service and they replied in a different language so have to Google translate late it. They then re sent my order but I still haven't received them and that was a month ago.
Response from Petit-Fernand
Hello, We indeed resent your order at our expense, and since you did not receive this second order, we refunded your order. Could you please tell us what we could have done to make your experience with our customer service more satisfactory? We did everything we could to help you despite these issues with the delivery... Have a lovely day, Sarah- Petit Fernand
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Nunzia
Rating: 3 out of 5
Durable and easy to apply material labels. Unfortunately to get them on time you have to order them several times in advance. The quality is very good.
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Response from Petit-Fernand
Buongirno Nunzia, We sincerely thank you for your feedback! We are glad to hear that you appreciated the quality of our labels and their ease of application. We apologize for the wait it took to receive your orders and will do our best to improve delivery times in the future. Your satisfaction is important to us and we hope to serve you again soon! Clare, Petit-Fernand
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Sophie
Rating: 1 out of 5
Order a child's water bottle with straw. This well-sealed gourd leaks if it's not put straight in the bag! Unthinkable for a children's bottle - a useless purchase! Too bad
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Response from Petit-Fernand
Hello, It's with regret that we read your message. Our water bottles are normally completely watertight. In order to understand your problem and provide you with a solution, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
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Morgane Gregoire
Rating: 1 out of 5
We still haven't received our order placed on August 8 for 57 euros, and back-to-school is only a week away. Where is my order?
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Response from Petit-Fernand
Hello, We are sorry about this delivery anomaly by the carrier. We hope that the second shipment we have set up will arrive as soon as possible? Have a nice day, Camille C-MonEtiquette
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Catherine Boehler
Rating: 1 out of 5
Very disappointed with the labels none of them peel off properly they are not pre-cut properly a real hassle
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Response from Petit-Fernand
Hello, We apologize, your labels shouldn't be so difficult to remove from their holders. We've just emailed you to help you :) Have a nice day, Camille C-MonEtiquette
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Abc
Rating: 1 out of 5
Late delivery, products received after the event, no longer needed
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Response from Petit-Fernand
Hello, We're sorry to hear about the carrier's delay in your delivery. We did our best to have your order manufactured and shipped within 24 hours...? Have a nice day, Camille C-MonEtiquette
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Laeticia Méracourt
Rating: 3 out of 5
Missing labels and greaseproof paper, which should have been supplied.
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Response from Petit-Fernand
Hello Laeticia, We're very sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Camilla Arcoverde
Rating: 3 out of 5
Package arrived wrinkled, damaged
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Response from Petit-Fernand
Hello, We are very sorry to read your comment. It is not normal that the carrier did not deliver the order in the excellent conditions that you received it. Our customer service will send you an email. Good day, Petit-Fernand
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