The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Perfect labels for a school trip, but not for the long term... Even if you follow the washing instructions... Customer service promises to send back an order at the beginning of July but you never receive this famous exchange order and customer service doesn't seem to be able to keep up because they tell me that I received the order (sent at the beginning of July) on 16 May... ?????
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Response from Petit-Fernand
Hello, Customer Service has taken care of your complaint. In fact, your order was sent to your relay point a month ago. We invite you to get in touch with your relay point, as unfortunately we have no influence over the Chronopost service and we have not received any return of your order. Have a nice day, Elise, C-MonEtiquette
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Martina P.
Rating: 3 out of 5
All good, except that the last name does not appear in some labels.
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Response from Petit-Fernand
Good morning Martina, Thank you for your feedback and we are sorry to learn that you are not completely satisfied with your purchase. We would like to clarify that the preschool package includes different types of labels, as specified on our website. Therefore, not all labels necessarily include the first and last name, and in some labels only the first name may appear, as for reasons of space. (Some labels have two lines of text, others only one.) We strive to provide clear and detailed information, but we are always available to clarify any questions you may have. We thank you again for your report and hope to have the opportunity to serve you better in the future. ?? Chiara Petit-Fernand
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Sonia Niger
Rating: 1 out of 5
Thank you for answering my question...
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Response from Petit-Fernand
Hello Sonia, We are very sorry to hear that Chronopost has changed the delivery point initially chosen and we understand your anger. 60km is not an acceptable distance to collect a parcel that is supposed to be delivered to your home. We invite you to contact us in this situation, so that we can find a solution and you don't have to drive all that way. A very pleasant evening Sarah-CMonEtiquette
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Nurcan A.
Rating: 1 out of 5
Ordered 2 times, 2 times went wrong. I didn't receive the first order at all, the second one too late. I will not be ordering here again
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Response from Petit-Fernand
Hello, we are sorry that your order arrived too late. Unfortunately, we have no control over the postal service. Have a nice day, Elise, EsIstMeins
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Sabine S.
Rating: 3 out of 5
Unfortunately, the packaging was not ideal. A thin envelope. It was supposed to be a gift. But everything was wrinkled.
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Response from Petit-Fernand
Hello, we are sorry that the envelope arrived in this condition. My colleague asked you if the labels were damaged but we have not received an answer from you. Have a nice day, Elise, EsIstMeins
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Celia
Rating: 3 out of 5
Beautiful labels, but the envelope didn't fit (too small) and didn't seal properly! The pockets were damaged.
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Response from Petit-Fernand
Hello Célia, Thank you for your message. We are sorry about this delivery incident and have just sent you an email to find a solution! We wish you a nice end of day? Sarah- CMonEtiquette
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Julie
Rating: 3 out of 5
Order placed, delivery in 3-4 working days. Finally I receive 10 days after the delivery date. The labels are perfect it's a shame they arrived too late I was supposed to reorder for my second boy finally I will not.
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Response from Petit-Fernand
Hello Julie, Thank you for your message. We are sorry to hear about this delay in delivery. Unfortunately, we have no influence over Chronopost's delivery times, although we did ship your order within 24 hours. Please do not hesitate to reply to the e-mail we have just sent you so that we can work out a solution together! Have a nice day? Sarah-CMonEtiquette
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Jessica Tristan
Rating: 3 out of 5
Delivery has been delayed.
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Response from Petit-Fernand
Hello, We are sorry to hear that the delivery took longer than expected. However, we hope that everything is to your liking as far as our products are concerned. Hello, Camille Petit-Fernand
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Céline Beauvilain
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Céline, We're sorry your order didn't arrive on time. You were able to contact our customer service to obtain a refund. Good day, C-MonEtiquette Customer Service
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Frédérique L-D
Rating: 3 out of 5
The patterns are nice, the finish is pretty, but after the first wash, most of the self-adhesive labels come off. First try with this brand, I won't be doing it again.
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Response from Petit-Fernand
Hello Frédérique, and thank you for your comment. Our labels are not supposed to come off in the wash, so we apologize for this anomaly in your order. We've sent you an e-mail to try and resolve the situation together! Have a nice evening? Sarah- CMonEtiquette
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Marie LES
Rating: 3 out of 5
Super site with labels that stick very very well, however the work of the preparer is to review. Order at 45 is missing 4 label sheets and one wooden one is stained. I contacted customer service, got a quick response and was told to send back the missing labels and have the damaged one redone. Yes, but on receipt of this service, the labels are still missing. Again, I call back the service, which is always top-notch and reactive. Now we'll see if we get everything this time.
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Response from Petit-Fernand
Hello Marie, Thank you for your message. We are delighted that you are so satisfied with the quality of our labels. ?? However, we're sorry to hear about the anomalies with your order and understand your annoyance. We always report any shortcomings to the relevant departments, so that the situation does not recur. Our customer service team remains at your disposal to ensure that your customer experience is as satisfactory as possible! Have a nice day? Sarah-CMonEtiquette
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Céline Collette
Rating: 3 out of 5
I made a mistake in my order. I wanted mini pencil labels and received labels 1 line wider.
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Response from Petit-Fernand
Hello Céline, We are sorry that your order did not bring you complete satisfaction. We do recommend mini labels for small items such as pens and pencils. ?? Don't hesitate to visit our site from time to time, if you'd like to order the right model of label, we regularly run promotions! Have a nice evening Sarah-CMonEtiquette
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Aurélie De Bo
Rating: 3 out of 5
The labels are really nice. On the other hand, we'd also bought some sandwich boxes and we're pretty disappointed. We thought it would be printed on the box, but it's just a sticker. Less nice and let's hope it sticks... but I'll say it again, the labels are impeccable.
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Response from Petit-Fernand
Hello Aurélie, Thank you for your comment. We're sorry to hear that your order did not meet your expectations. We offer to personalize our boxes with stickers so that you can change the design to suit your children's tastes, or change the sticker in the event of a problem, without having to throw the whole box away. We wish you a pleasant day? Sarah-CMonEtiquette
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Magali MUNOZ
Rating: 1 out of 5
Hello, it was announced 8 days to receive my package. Order made on 16/07 (or 15 I do not know). Today is the 27th and still nothing. My daughter is leaving for camp tomorrow, so I won't be able to mark her clothes. 19.50 of iron-on labels for nothing because I won't be needing them anymore. I'm really disappointed with the service.
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Response from Petit-Fernand
Hello Magali, We are very sorry that you did not receive your order for your daughter's departure and we understand your disappointment. However, on the day you wrote this review, delivery times had not been exceeded. We have just contacted you by e-mail in order to find a solution that will satisfy you as much as possible! We look forward to hearing from you and wish you a wonderful day? Sarah-CMonEtiquette
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Liz H.
Rating: 1 out of 5
I have not received my order.
Response from Petit-Fernand
Hello Elizabeth, we're sorry to hear you did not receive your order. We have contacted you by email to try to fix this issue for you.
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Ana Diaz Garcia
Rating: 3 out of 5
I usually buy the labels to stick with an iron and this time I bought the ones that don't need it. Until they arrived I didn't know that they can't be glued directly on the garment, or that they have to "rest" for 24 hours. Maybe I didn't pay enough attention before buying them, but I would have chosen another option.
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Response from Petit-Fernand
Hi Ana, Indeed, as indicated on our website, our self-adhesive clothing labels only stick on brand name or garment care labels. We hope you will still enjoy our products. Hello, Camille Petit-Fernand
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christelle
Rating: 3 out of 5
I am on my 3rd order and the textile labels are top notch.
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Response from Petit-Fernand
Hello Christelle, Thank you for your comment! In order to fully satisfy you, don't hesitate to tell us what we could do to improve and get 5?! Very nice day, Sarah-CMonEtiquette
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Sarah CLEMENT
Rating: 1 out of 5
Hello, I'm writing to you here because I haven't been able to send an e-mail via your "contact" section for days, it's unacceptable! I attached a photo and wrote the following: "As you can see, the family name on the test gourd is damaged at the "a". I ordered your gourd precisely for the personalization with the name, I would have liked an irreproachable quality considering the price. I prefer to send you an e-mail before giving you a bad mark, because frankly I've never had a problem with you, I've always been satisfied with your labels! What would you suggest? Sincerely Ps: I've been trying to send you this message for several days now, but your mailbox isn't working!!!"
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Response from Petit-Fernand
Hello Sarah, We're very sorry to hear about this inconvenience concerning a gourd in your order and the difficulties you had contacting us. Our customer service department has contacted you by e-mail in order to find a solution to your problem. Good day, C-MonEtiquette Customer Service
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Charlotte Cayron Mimoso
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Charlotte, We are delighted that your order has been returned to you. Please feel free to modify your Trustpilot review, as our customers' opinions are very important to C-MonEtiquette? Wishing you a good reception of your order. Have a nice day, C-MonEtiquette Customer Service
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Laurianne Minisi
Rating: 1 out of 5
2 times I order 2 times I don't receive my orders.
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Response from Petit-Fernand
Hello Laurianne, We're sorry you haven't received your orders. Our customer service has contacted you by email to find a solution. Good day, C-MonEtiquette Customer Service
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MARIA JESUS
Rating: 3 out of 5
Adhesive clothing labels peel off and the material is very plastic, depending on the type of skin it causes redness.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels have peeled off. Our Customer Service Department has just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
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Sam
Rating: 3 out of 5
Pretty labels, but they sometimes come off in the wash. Too bad
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Response from Petit-Fernand
Hello Samiha, Thank you for your message. We are very sorry that you are experiencing this problem with your order and have just contacted you to find a solution together! Have a lovely evening? Sarah-CMonEtiquette
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dominique
Rating: 3 out of 5
easy to use but not very effective after two or three washes, so not great.
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Response from Petit-Fernand
Hello Dominique, We're sorry you're experiencing this problem with the labels you ordered. We have sent you an e-mail to help you! We wish you a wonderful end of day? Sarah-CMonEtiquette
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Heba Elabrak
Rating: 1 out of 5
I still haven't received the labels. And my child has already left for camp. It was really fast before but this time and last time was not good. It's a shame.
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Response from Petit-Fernand
Hello Heba, We're sorry to hear that the labels didn't reach you in time. Our customer service has contacted you by e-mail to find a solution. Good day, C-MonEtiquette Customer Service
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Lucile
Rating: 3 out of 5
The design is very nice, but we'll have to see how it holds up over time. However, the smallest size for the pencils is too big, different from the photos. A bit disappointed
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Response from Petit-Fernand
Hello Lucile, Thank you for your comment. We're sorry your order didn't meet your expectations. On our website, we recommend mini labels for small items such as pens and pencils. However, you ordered the next size up, i.e. 1-line object labels, which is why they don't fit. Please do not hesitate to contact us if you have any questions! Have a nice evening? Sarah-MyLabel
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Emilie Vander Elst
Rating: 3 out of 5
Very good, except that late on the day before the (good) order I wanted to take the green toiletry bag, but with my mobile phone it was impossible to place the order! So I waited until the next day to place an order via PC, and it was no longer available (a small disappointment). The delivery took much longer than announced, the order was for my daughter who was going away to camp and it arrived after she had left.
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Response from Petit-Fernand
Hello Emilie, Thank you for your comment. We are very sorry that your order was delivered after the expected date and have just contacted you to ensure that your experience with us is not tarnished by this delay. Some colors were indeed victims of their success, but do not hesitate to contact our customer service to be informed about the return date of the missing colors! A lovely evening to you Sarah-CMonEtiquette
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Basciu V.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Dear Valentina, We are very sorry to hear that you did not receive your order. We would like to inform you that our customer service has already offered you two alternative solutions to resolve the situation. However, we understand that you preferred to opt for a refund, which is already being processed. If you need further assistance or have any questions regarding the refund, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara Petit-Fernand
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Marco B.
Rating: 1 out of 5
The order has not arrived!!!
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Response from Petit-Fernand
Dear Marco, We are sorry to learn that you did not receive your order. Your satisfaction is very important to us. We will contact you to help you solve the problem as soon as possible. Thank you for your patience and cooperation. Sincerely, Chiara Petit-Fernand
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Estelle Trichot
Rating: 3 out of 5
The labels do not detach easily from the backing, so I damaged several, whereas I had no problem with the last one.
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Response from Petit-Fernand
Hello Estelle, We're sorry for the inconvenience. There may have been a problem during production. We have contacted you by e-mail to solve the problem. Good day, C-MonEtiquette, Customer Service
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Delphine Marchand
Rating: 3 out of 5
I've placed several orders in the past and have been completely satisfied, but this time I'm disappointed: the labels I put on just a week ago are already coming undone, which has never happened to me with previous batches.
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Response from Petit-Fernand
Hello Delphine, We're sorry to hear that your labels are coming unstuck. Our customer service department has contacted you to see what we can do. The C-MonEtiquette team
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Séverine Carette
Rating: 3 out of 5
I'm a bit disappointed with the water bottle caps on the old ones. They don't hold well and they break. It's a real shame. The new system looks much better but I can't afford to buy new bottles when they're from last summer...
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Response from Petit-Fernand
Hello Séverine, We are sorry that the quality of our stoppers does not give you full satisfaction. Our stoppers are not interchangeable, but we regularly offer promotional codes on our website to make our products as affordable as possible. We wish you a wonderful evening? Sarah-CMonEtiquette
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Anna Mazas Fernandez
Rating: 3 out of 5
The labels are nice but they take a long time to arrive, more than indicated. Besides, they were supposed to arrive in a mailbox (normal shipping) and they arrived by registered mail, which is a problem for me since I am never at home and in my town they only open the post office 2 hours a day in the mornings.
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Response from Petit-Fernand
Hi Ana, We are delighted to hear that you like our products. However, we are sorry to hear that your order took so long to arrive. ?? Thank you for your confidence. Good day, Camille Petit-Fernand
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anna willig
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, Thank you for leaving us your review. We are sorry to hear that you had a bad experience with the delivery. We have issued you a refund and hope to see you back at C-MonEtiquette very soon. Have a nice day, Elise, C-MonEtiquette
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Enrica
Rating: 3 out of 5
I supplied you for the children's first years of school. I went back to buy labels for some field trips and did as well as usual.
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Response from Petit-Fernand
Good morning Enrica, We sincerely thank you for your positive feedback. We are glad to hear that you have enjoyed our products and services again since you started to source from us for your children.? Chiara Petit-Fernand
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Julia
Rating: 3 out of 5
I was very annoyed that I could not send to my home address I live in Belgium but have a German cell phone number ... for this reason I could not give my Belgian address .
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Response from Petit-Fernand
Hello Julia, We are sorry to hear that you had difficulties placing an order. Delivery countries and phone numbers are not linked, so it is perfectly possible to order in Belgium with a German number. Please contact our customer service next time, they are here to help you! ?? Have a nice day, ?? Sarah-IsMine
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Maren S.
Rating: 3 out of 5
Great design. Lots of choice. Everything held up after the first wash. Therefore not full stars for now. Price is also okay.
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Response from Petit-Fernand
Hello, We are very pleased that you are satisfied with your order! Please tell us how we can improve to get 5 stars! Have a nice day ?? Sarah-IsMine
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Carmen
Rating: 1 out of 5
Fifteen days after placing the order I had not received it, I cancelled it and I have been waiting for another fifteen days for the corresponding refund. I could not be more dissatisfied with this experience.
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Response from Petit-Fernand
Good morning Carmen, Our customer service department has contacted you to give you more information about the reimbursement made? Hello, Petit-Fernand
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Aurelie Filipozzi
Rating: 1 out of 5
Received late even though I had taken 2-4 day delivery, so no longer useful.
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Response from Petit-Fernand
Hello, we have responded to your complaint and refunded the shipping costs. However, we have no influence over the postal service. Have a nice day, Elise, C-MonEtiquette
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Susana Feghali
Rating: 3 out of 5
Hello I was disappointed that the name was a sticker and name not serious on the gourd. Surely this was mentioned and sorry if this was the case. Otherwise very nice product
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Response from Petit-Fernand
Hello Susana, We're delighted that you like the design of the gourd. Indeed, the personalization is not an engraving but a sublimation. We hope to see you soon for another order ;) Have a nice day, Léa Customer Service, C-MonEtiquette
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nelly Attar
Rating: 1 out of 5
Incomplete order
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Response from Petit-Fernand
Hello, our customer service has taken care of your complaint and the missing item will be sent to you as soon as possible. We apologize for the inconvenience. Have a nice day, Elise, C-MonEtiquette
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