Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I've been ordering for 3 years now and have never had anything to say. However, this year they were all mixed up! I had taken some labels for my grandson, and I had to tear out the pages to find out what they were for his mom, instead of giving him a sheet directly! Too bad ...
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Response from Petit-Fernand
Hello Caroline, We're sorry to hear that you're not entirely satisfied with your order. In fact, we send our notebooks separately for individual packs. Have a nice day, Camille C-MonEtiquette
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Marina André
Rating: 1 out of 5
I still haven't received my parcel after several weeks, because apparently I didn't give the right address when I did. Parcel still not sent a priori
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Response from Petit-Fernand
Hello Marina, We're sorry to hear that you haven't received your parcel. Our customer service has contacted you to find a solution. Have a nice day, C-Mon Etiquette ?
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Cindy Sanchez
Rating: 1 out of 5
Still nothing received...
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Response from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Maria T.
Rating: 1 out of 5
The first set of labels never arrived and I had to chase them up to receive my order. I have just got around to labelling my children's school uniform. The labels won't peel off easily. Almost like they haven't been cut properly. When they do peel off, they sometimes have an extra bit of shiny film coming off too. The edges are frilly, almost as if they are too thin. They are also ripping. I have ordered these labels many times before and have not had these issues before. I don't know if they have changed the materials or how they are made but they are now terrible quality.
Response from Petit-Fernand
Dear Maria, Thank you for reaching out to us regarding your order. We understand your frustrations and appreciate your feedback. We apologize for the inconvenience caused by the delivery issues with your initial set of labels. Please know that we took steps to address this by sending you a replacement order free of charge, which we hope you will appreciate, as the delivery issue was beyond our control. Regarding the quality concerns you've mentioned, we are sorry to hear that you are experiencing issues. However, we were unable to find any prior complaints linked to your account, which prevented us from addressing this issue sooner. Our customer service team will be in touch with you shortly to discuss this matter and how we can assist you further. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Chiara, Petit-Fernand
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Sylvie Demoulin
Rating: 1 out of 5
Label too big for small equipment
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Response from Petit-Fernand
Hello Sylvie, We're sorry to hear that the labels don't suit you. There are different sizes for object labels, including the Mini made especially for small equipment: https://www.c-monetiquette.fr/etiquettes-autocollantes-objets You ordered the 1-line labels, which are indeed too wide for small equipment. Have a nice day, C-MonEtiquette Customer Service
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Marina Gauthier
Rating: 3 out of 5
Too bad I only have the same label size. I would like several tampis for me.
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Response from Petit-Fernand
Hi Marina, Your order only includes labels for objects of the same size. You can find all our models by clicking on the "shape" tab when customizing :) Have a nice day, Camille C-MonEtiquette
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Carlita
Rating: 3 out of 5
The self-adhesive clothing labels were very difficult to remove from the plastic... and there's a page of iron-on labels that isn't close cut so I can't use them... unless I cut them myself = waste of time. I'm a bit disappointed because the labels are really beautiful and look good quality. To be seen over time.
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Response from Petit-Fernand
Hello, Thank you for taking the time to write to us. Your labels should not be difficult to remove from their backing. Therefore, our Customer Service has just contacted you by email in order to help you with your order. Have a nice day, Camille C-MonEtiquette
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Amela Cartier
Rating: 3 out of 5
I received labels with a rainbow when I had ticked nothing because it's for a boy entering 6th grade and nothing was adapted to his age so I had to cut out all the rainbows?
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Response from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. The labels you ordered feature a rainbow as indicated in your confirmation email. If you wish to remove the illustration when personalizing, you can select the X in the "pets" category. Have a nice day, Camille C-MonEtiquette
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Bahar
Rating: 1 out of 5
My order has not arrived! Money was paid in nicely but my order never arrived although I got the email it was already delivered! :/ I find it very annoying!
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Response from Petit-Fernand
Hello, we are very sorry to hear that. ?? Could you please get in touch with us so that we can suggest a solution? Have a nice day, Elise, EsIstMeins
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Camille Leconte
Rating: 1 out of 5
I didn't get the order I placed online at all. I received two packs of labels in various sizes, even though I had ordered a full pack and an additional order of special labels for pens/felts/pencils. So I'm in a quandary, as I don't have enough thin labels for my two children.
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Response from Petit-Fernand
Hello Camille, We're sorry to hear about this incident concerning your order. Our Customer Service department has replied to your e-mail, proposing various solutions :) Have a nice day, Camille C-MonEtiquette
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Jennifer
Rating: 3 out of 5
I'm disappointed with the quality of the labels
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Response from Petit-Fernand
Hello Jennifer, We're sorry to hear that the quality of the labels didn't meet your expectations. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Teresa
Rating: 3 out of 5
The delivery time was not what it said on the website. It took longer... The product is fine but the presentation is not good.... They come in badly stapled packages, untidy and not even separated by names but mixed up. In cargoes for 5 children and one of them was missing stickers... I didn't really care about the latter because I had ordered enough... Regarding the utility of the product I think it is correct. But the presentation and the shipping places could be improved as I have already mentioned.
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Response from Petit-Fernand
Hi Teresa, Thank you for taking the time to write to us. We sincerely regret the delay in delivery by SEUR. As for your order, it should not have arrived badly stapled and incomplete, we apologize. Our Customer Service has just sent you an email to help you. Good day, Camille Petit-Fernand
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Vahri M.
Rating: 3 out of 5
I have ordered the stick on labels for the past 4/5 years and been happy, however this year the quality isn't as good with the labels harder to peel and ripping a bit.
Response from Petit-Fernand
Hi, Thank you for getting in touch about your recent order. We truly value your input and understand your concerns. We apologize for the challenges you've encountered regarding the product's quality. We noticed that your message on Trustpilot does not include the necessary information for us to assist you effectively. To help you with your inquiry, please provide us with your order number and the email address associated with your account. Once we have this information, our customer service team will be happy to assist you promptly. Warm regards, Chiara Petit-Fernand
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Carine Mauger
Rating: 3 out of 5
Pencil label a little too large for my taste
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Response from Petit-Fernand
Hello Carine, We're sorry the labels didn't meet your expectations. Your order included labels for 1-line items. We offer Mini size labels, especially for pencils. We hope to see you soon on C-MonEtiquette! Have a nice day, C-MonEtiquette Customer Service
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Miss T.
Rating: 3 out of 5
The stickers did take a while to arrive and was worried they might not arrive before my little one started nursery.
Response from Petit-Fernand
Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in the delivery of your stickers. We understand how important it is for your little one to have everything ready before starting nursery, and we're sorry for any worry this may have caused. We constantly strive to improve our delivery times and appreciate your patience and understanding. If there's anything we can do to assist you further, please don't hesitate to reach out. We hope your little one enjoys their new stickers! Warm regards, Chiara Petit-Fernand
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María Ángeles López Gutiérrez
Rating: 1 out of 5
A delivery point of those offered on the web was scheduled, however it never arrived and I realized that this delivery point was already closed for good points I contacted you and you offered me children after delivery options but the order was not sent where I asked but to another delivery point totally different and without notifying me. As I did not go to pick it up because I was not notified of the delivery it was returned and again sent back to another random delivery point. I have not been able to pick it up because I am on vacation and it has been a long time since the order was placed. The result is that I placed the order in the middle of July and a month later I still do not have it.
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Response from Petit-Fernand
Hello, We deeply regret all the delays. The changes made during delivery are independent of us. We have found that Seur, unable to deliver at the selected point, makes the order available at its premises without consulting the recipient or the sender. Once your order arrives at our premises, we will be able to send you your order by express. Good day, Petit-Fernand
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Audrey
Rating: 3 out of 5
The labels are fine but I placed 2 orders and the 2 packages arrived completely mixed up! Otherwise good quality.
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Response from Petit-Fernand
Hi Audrey, We're sorry to hear that the labels arrived mixed up. The important thing is that the quality is right for you! See you soon on C-MonEtiquette :) Have a nice day, C-MonEtiquette Customer Service
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Frédérique Ballion
Rating: 1 out of 5
Order not delivered. I still haven't received anything, my order having left on July 25.
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Response from Petit-Fernand
Hello Frédérique, You have been in contact with our customer service department to resolve the problem of late delivery. We are delighted that a solution has been found. Have a nice day, C-MonEtiquette
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Amandine Heitz
Rating: 3 out of 5
The labels are just perfect! Nothing to complain about. However, the bottles peel despite the care taken, so it's a shame.
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Response from Petit-Fernand
Hello Amandine, We're sorry to hear that the illustrations on the bottles are peeling. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Franck Youdine
Rating: 3 out of 5
The labels are very nice. However, I bought a gourd and the patterns are already faded. I tried to contact customer service via the website and always got an error code.
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Response from Petit-Fernand
Hello Franck, We're sorry to hear that the patterns on the gourd are damaged. Our customer service department has contacted you to find a solution. C-MonEtiquette customer service
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Noubouwati Saidina
Rating: 1 out of 5
Order never received. Very disappointed
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Response from Petit-Fernand
Hello Noubouwati, We're sorry to hear that your order has not been delivered. Our customer service has sent you an email to suggest a solution. Have a nice day, C-MonEtiquette
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Ana Rosa Zt
Rating: 1 out of 5
I placed my order on August 2nd, they sent me an email that the order would be delivered in 24 hours, until the 6th they did not send it, the transport agency sent me an email to say that it will be delivered on the 12th and today the 9th and the transport agency sent me an email to say that the delivery is delayed. When will it be delivered? I write an email to the store to see what solution they give me and they offer me a discount code for future purchases. The problem I have now is that a discount is worthless to me when I have already made my purchase. Obviously I will not buy or recommend again.
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Response from Petit-Fernand
Hello, We are very sorry to hear that the delivery time indicated by the carrier was not met. We understand your frustration. We are working to ensure that this is remedied and that they respect the deadlines. Have a nice day, Petit-Fernand
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Nadège Thibault
Rating: 3 out of 5
I find that the self-adhesive labels don't stick very well this time.
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Response from Petit-Fernand
Hello Nadège, Thank you for writing to us. As you've seen with your previous orders, it's not normal for your iron-on labels not to stick. Consequently, our Customer Service department has just contacted you by e-mail to help you. Have a nice day, ? Camille C-MonEtiquette
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Gaylord Bernard
Rating: 1 out of 5
Parcel delivered yesterday 11 days ago.....
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Response from Petit-Fernand
Hello, We are very sorry for the delay in your delivery by La Poste. We hope that, despite the delay, our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Angélique Boulanger
Rating: 3 out of 5
Hello, it's a shame to offer a discount code and not generate it automatically at the time of payment. As a result, I did not benefit from the 20% discount.
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Response from Petit-Fernand
Hello Angélique, We're sorry you weren't able to take advantage of this offer. It was a promotional code that you had to enter at checkout. However, other offers will be available to prepare for back-to-school if you'd like to take advantage of them? Have a nice day, Camille C-MonEtiquette
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Cranini
Rating: 1 out of 5
Item still undelivered 12 days after order.
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Response from Petit-Fernand
Hello, It is with regret that we read your message. Your order should already have been delivered by La Poste. To help you, our Customer Service has just contacted you by e-mail? Have a nice day, Camille C-MonEtiquette
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Mathilde Cadio
Rating: 1 out of 5
I haven't received my order, it's been waiting at the sorting center since July 29th. I phoned and they didn't speak French. I wrote an e-mail, with only one reply in return, and since then nothing.
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our Customer Service has just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
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Melissa Genc
Rating: 1 out of 5
1st order placed and last! I chose express delivery at 9.50 the 1st parcel never arrived. They made a new shipment that I received. I used to order from the competitor a-qui-s, and well I will continue!!!!
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Response from Petit-Fernand
Hi Mélissa, We are not responsible for Chronopost delivery delays. Nevertheless, we refunded the 9.50 delivery charge at the end of July, and reproduced and returned your order at our expense. It's not very fair to give such a harsh mark when we've used every available resource to help you and solve this delivery problem. Have a nice evening Sarah- CMonEtiquette
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Ana Ruiz
Rating: 3 out of 5
I have ordered 3 times already because I like the design possibilities they offer as well as the quality, but they ALWAYS give a lot of problems with shipping. They should consider changing their shipping agency.
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Response from Petit-Fernand
Hello! We are very sorry for the delays and delivery problems during your orders! We take your feedback into consideration and we will see what we can do to provide a faster and smoother delivery. Good day, Monica
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Saifan R.
Rating: 1 out of 5
Do not recommend at all!!!? I paid extra because how fast is it possible to get my stuff. In the page it says 2-4 days but today 6 days got a shipment number that does not work at all and still not there?!??
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Response from Petit-Fernand
Hello, we are sorry to see that you have not received your order. Please contact us so that we can help you. Have a nice day, Elise, EsIstMeins
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Pauline
Rating: 3 out of 5
I bought two water bottles and two snack boxes for children. Considering the price paid, I'm rather disappointed that the personalization is limited to stickers (rather poorly) glued and I expected the children's names to be engraved or heat sealed. But fast delivery, good communication with the seller.
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Response from Petit-Fernand
Hello Pauline, We're sorry to hear that the labels didn't live up to your expectations. However, our customizer is there to help you get the best possible idea of our products before you place your order. We wish you a wonderful summer? Eva - C-Monetiquette
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Lucie Mereu
Rating: 1 out of 5
I have not been delivered
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Response from Petit-Fernand
Hello Lucie, We apologize for this problem. On the tracking of your order we can see that it is being returned to sender. We have contacted you by email to give you more information. Have a nice day, Eva - C-Monetiquette
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Carole Tournieroux
Rating: 1 out of 5
I'm very disappointed because after the first wash at 30 the labels all came off.
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Response from Petit-Fernand
Hello Carole, We're sorry to hear that the labels are not up to your expectations. We have sent you an e-mail to get more information about your problem so that we can find a solution. We wish you a pleasant summer? Eva - C-Monetiquette
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Customer
Rating: 1 out of 5
Dear team, Unfortunately my order never arrived. Please forgive me, for personal reasons I have not yet been able to contact your customer service directly.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order was never delivered. We have sent you an email to help you! Have a nice day ?? Sarah- EsIStMeins
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Melissa Aknine
Rating: 1 out of 5
An error on the address of the parcel never received
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Response from Petit-Fernand
Hello Mélissa, You have contacted us to inform us of the error in the delivery address, and we have therefore put your order back into production and sent it back at our expense. You seemed satisfied with this solution during our e-mail exchanges, so please don't hesitate to contact us again if this solution no longer seems suitable. A very pleasant evening to you, Sarah- CMonEtiquette
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Magali Miekus
Rating: 1 out of 5
I still haven't received my order in July, even though it has been shipped for over a week now!!!!
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Response from Petit-Fernand
Hello Magali, We're sorry to hear that your order did not arrive. We have just contacted you in order to help you! Have a nice evening? Sarah- CMonEtiquette
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Denise Miot
Rating: 1 out of 5
I never received my labels
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service department has responded to your complaint by e-mail, offering you a solution :) Have a nice day, Camille C-MonEtiquette
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Lilia
Rating: 3 out of 5
Stickers are fine, but it took a month to deliver them.
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Response from Petit-Fernand
Hello! Thank you for your comment. We are sorry to hear that the delivery took too long. Your satisfaction is important to us, so we have changed our shipping provider to make sure our customers receive it as soon as possible. good day! Monica Petit Fernand
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Clémence Fourneau-Mijno
Rating: 3 out of 5
Jen has been ordering for 3 years now! These labels are always so practical. On the other hand, the quality seems to be declining, and the labels I've received are very difficult to remove from the backing, which is a shame. Let's hope they last as long as the others.
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Response from Petit-Fernand
Hello Clémence, First of all, many thanks for your loyalty? We're very sorry about this incident. As you've seen in the past, your labels shouldn't be difficult to remove from their holders. We have just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Célia Flores
Rating: 3 out of 5
I've been ordering every year for several years now, and I think it's a shame that loyalty isn't rewarded. I wanted to use a promo code received by email which was broken and a few days later I received another one even though my order had been placed. Apart from this, like every year, very fast delivery.
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Response from Petit-Fernand
Hello, thank you very much for your loyalty!?? We try to regularly put in place offers during the summer so that you can prepare for the new school year with peace of mind. We are sorry that your order was placed between two promotions. However, we hope you will be completely satisfied with your order :) Have a nice day, Camille C-MonEtiquette
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