The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Thank you for taking the time to share your experience. We are sorry to hear that you have encountered problems with our iron-on labels. Your satisfaction is our priority and we take your feedback very seriously. We have just contacted you regarding this to assist you as best as we can :)
Have a nice day,
Camille C-MonEtiquette
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Morelli M.
Rating: 1 out of 5
following a purchase from 25/10/2025
Terrible experience. I paid for the order and after a month I haven't received anything. I feel scammed.
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Response from Petit-Fernand
Good morning Maria,
We are very sorry to hear about your negative experience. Customer satisfaction is fundamental to us. We invite you to contact us directly to resolve the situation as soon as possible. Thank you for your patience.
Best regards,
Giulia Petit-Fernand
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- -.
Rating: 1 out of 5
following a purchase from 27/10/2025
I still haven't received my order.
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Response from Petit-Fernand
Good day,
I am very sorry to hear that your order has still not arrived. We have already responded to you by email.
Have a nice day,
Customer Service EsIstMeins
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Gerald R.
Rating: 1 out of 5
following a purchase from 05/11/2025
I made a mistake in the order by putting the same label twice instead of two different ones. There was no verification that it was absurd and the order was placed automatically.
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Response from Petit-Fernand
Hello Gérald,
We are sorry to read your message.
Our customers can freely choose the customization of their product on our site. Therefore, it is difficult for us to determine whether it was an error on your part or a deliberate choice. We sincerely apologize that this seems to be an error in your case.
To avoid this type of situation, we recommend our customers to carefully check the order confirmation, which details the selected customizations, and to contact us immediately in case of an error.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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CHABAN M.
Rating: 1 out of 5
following a purchase from 04/11/2025
Response time too long for a complaint
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Response from Petit-Fernand
Hello Laurent,
We are sorry that our response time does not meet your expectations. We are doing our best to respond as quickly as possible to our clients.
We responded to your emails in less than 24 hours but are working to reduce this response time as much as possible.
Have a nice day,
Camille C-MonEtiquette
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Stéphanie A.
Rating: 1 out of 5
following a purchase from 03/11/2025
Non-compliant product
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations. Your feedback is valuable and helps us improve our offering. Please do not hesitate to contact us so that we can find a solution to your problem.
Have a nice day,
Camille C-MonEtiquette
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Laura C.
Rating: 3 out of 5
following a purchase from 03/11/2025
Hello, I took a water bottle with a flower logo, I am a bit disappointed with the color, but happy with the cups. Best regards
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Response from Petit-Fernand
Hello Laura,
Thank you for your feedback and your comments regarding the water bottle and the cups. We are sorry to hear that the color does not meet your expectations. Your satisfaction is important to us, and we take your comments into account to improve our products. Please feel free to contact us for any other suggestions.
Have a nice day,
Camille C-MonEtiquette
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Richard C.
Rating: 3 out of 5
following a purchase from 17/10/2025
Very good for the labels, however disappointed with the stamp
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Response from Petit-Fernand
Hello Richard,
Thank you for taking the time to share your opinion. We are glad that you are satisfied with our labels, but we regret that the stamp did not meet your expectations. We invite you to contact us directly so that we can understand your concerns and find a solution. Your satisfaction is important to us.
Have a nice day,
Camille C-MonEtiquette
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laurie C.
Rating: 1 out of 5
following a purchase from 29/10/2025
Very disappointed with the service but also with the products. I used to order regularly but the quality has significantly decreased. I will no longer order from this site.
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Response from Petit-Fernand
Hello Laurie,
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is essential to us, and we take your comments very seriously. We will work hard to maintain the quality of our products. Please feel free to contact us directly to discuss your concerns.
Have a nice day,
Camille C-MonEtiquette
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Manon D.
Rating: 3 out of 5
following a purchase from 16/10/2025
Order and delivery very good. The labels are great but the stamp runs, it doesn't hold up well to washing (after 1 wash) and is too wide for many clothing labels.
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Response from Petit-Fernand
Hello Manon,
Thank you for your detailed feedback on your experience with C-MonEtiquette. We are pleased that the order and delivery met your expectations, but we take note of your comments regarding the stamp and its dimensions. Your feedback is valuable to help us improve the quality of our products.
To assist you, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Minto Salvucci C.
Rating: 1 out of 5
following a purchase from 15/10/2025
terrible. It doesn't work for us. The cap purchased has a smaller thread than the bottle! I threw everything away
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Response from Petit-Fernand
Good morning Minto,
Thank you for your feedback. We sincerely apologize for the inconvenience experienced with the cap. Customer satisfaction is fundamental to us and we will do our best to resolve the situation. We invite you to contact us directly to find a solution that satisfies you.
Best regards,
Giulia Petit-Fernand
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Sandra V.
Rating: 1 out of 5
following a purchase from 09/10/2025
I recently purchased some baby clothing stickers from your brand, which were advertised as resistant to washes above 30 °C. However, despite having washed the garments only by hand and at 30 °C, all the stickers have completely come off, which shows that the product does not meet the advertised characteristics. I believe that the description provided is misleading, as the product has not demonstrated the promised resistance.
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Response from Petit-Fernand
Hello Sandra,
We are very sorry that your experience has not been as expected. Our goal is to offer quality products and we appreciate your feedback. We hope that the solution from our customer service meets your expectations.
Have a good day,
Camille Petit-Fernand
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JESSICA B.
Rating: 3 out of 5
following a purchase from 23/10/2025
the labels are not attached by name and are mixed up
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Response from Petit-Fernand
Hello Jessica,
Thank you for taking the time to share your feedback. We are sorry to hear that the receipt of your labels did not meet your expectations. We do indeed send the labels from the same order in the same booklet. However, they are separated when it comes to our Packs.
Our team is here to listen if you need anything.
Have a nice day,
Camille C-MonEtiquette
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Di Ninno N.
Rating: 1 out of 5
following a purchase from 28/08/2025
While opening and closing it repeatedly, the hook broke. I find it absurd in such a short time, especially for what it costs.
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Response from Petit-Fernand
Good morning Norina,
Thank you for sharing your experience with us. We are sorry to hear that you encountered a problem with the product's zipper. Customer satisfaction is very important to us, and we are committed to ensuring the quality of our items. We invite you to contact our customer service for assistance and to find a solution to your problem.
Best regards,
Giulia Petit-Fernand
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Julie C.
Rating: 1 out of 5
following a purchase from 10/10/2025
I ordered iron-on labels. I received the notebook but without the iron-on sheet. I can't use them!
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Response from Petit-Fernand
Hello Julie,
Thank you for taking the time to share your experience. We are sorry to hear that the sulfurized paper was not included in your notebook. We have just sent you some.
Have a nice day,
Camille C-MonEtiquette
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Foianesi C.
Rating: 3 out of 5
following a purchase from 02/10/2025
Compared to the order placed 2 years ago, I found these labels less resistant to washing than those ordered previously. Glossy finish and not matte compared to those already taken. Maybe that changes?
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Response from Petit-Fernand
Dear Chiara,
Thank you for your feedback and we apologize for the inconvenience encountered with the labels. It is possible that there have been changes in the materials used; we are working to ensure the highest quality. Please do not hesitate to contact us for further clarification or assistance.
Giulia Petit-Fernand
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De Marini F.
Rating: 1 out of 5
following a purchase from 01/10/2025
I ordered labels for my daughter's school, they arrived on time and are very nice, but unfortunately they keep coming off. They are practically unusable, given the not cheap cost I expected better quality, but above all that they would do their job, instead I find myself with labels that do not stick. Never again.
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Response from Petit-Fernand
Good morning Francesca,
Thank you for your feedback. We are pleased that the labels arrived on time and that you liked them aesthetically. We sincerely regret to hear that you encountered issues with adhesion. Quality is a priority for us and we are constantly working to improve it. We invite you to contact us directly to resolve the situation and ensure your satisfaction.
Best regards,
Giulia from Petit-Fernand
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Lobna M.
Rating: 3 out of 5
following a purchase from 10/10/2025
Good shopping experience, the products are great, the water bottles are top quality so I am satisfied even though they are quite expensive. I just regret that home delivery is not offered given the prices, knowing that relay delivery is always chaotic and unfortunately it was no different this time, delivery to another relay point not close to our home... This explains the number of stars, for the rest nothing to complain about I recommend this site.
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Response from Petit-Fernand
Hello Lobna,
Thank you very much for your feedback and your recommendation. We are delighted to hear that you are satisfied with the quality of our water bottles. We also take note of your comment regarding delivery, and we understand that this can be frustrating. We are constantly working to improve our services, including delivery options. Your opinion is valuable to us and we hope to provide you with an even better experience on your next order.
Have a nice day,
Camille C-MonEtiquette
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Devid O.
Rating: 1 out of 5
following a purchase from 29/09/2025
The thermal adhesive labels come off and seem poorly made.
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Response from Petit-Fernand
Good morning Devid,
Thank you for your feedback. We apologize for the inconvenience encountered with the thermal adhesive labels. We invite you to contact us directly to resolve the issue and improve your experience with us.
Best regards,
Giulia from Petit-Fernand
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Nadia W.
Rating: 1 out of 5
following a purchase from 28/09/2025
I received a package with the wrong child’s name.
Response from Petit-Fernand
Bonjour Nadia,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience this has caused. Please reach out to our customer service team, and we will work diligently to resolve this issue to your satisfaction. Your business is important to us, and we appreciate the opportunity to make things right.
Best regards,
GIulia Petit-Fernand Team
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Mangnatihe T.
Rating: 3 out of 5
following a purchase from 07/10/2025
The labels peel off easily,
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Response from Petit-Fernand
Hello Mangnatihe,
Thank you for taking the time to share your feedback on our site C-MonEtiquette. We are sorry to hear that you encountered issues with our labels and we take your feedback very seriously. To assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
B
Burcu G.
Rating: 1 out of 5
following a purchase from 25/09/2025
Sorry, but all the name labels came off when I put the clothes in the washing machine. (30 degree) Some also came off during ironing, even though I didn’t apply heat directly to the sticker — only from the back side. I’ve ordered different labels from another place now. This has been disappointing for me.
Response from Petit-Fernand
Hello,
Thank you for your feedback, and we’re really sorry to hear about the issues you’ve experienced with the labels. We always strive to provide high-quality products, and it’s disappointing to learn that your labels did not meet your expectations.
Please be assured that our iron-on labels are designed to withstand washing at 30 degrees and ironing from the back. It sounds like there may have been a problem with this batch, and we’d like to make it right for you.
Could you please send us some photos of the labels and how they came off? We’ll be happy to offer a replacement or a refund based on what we find.
Thank you for giving us the chance to resolve this, and we look forward to your reply.
Best regards,
Giulia Petit-Fernand
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Rachel S.
Rating: 1 out of 5
following a purchase from 23/09/2025
Unfortunately half of the ones I applied have come off in the wash
Response from Petit-Fernand
Hello Rachel,
Thank you for your feedback. We’re sorry to hear that some of the stickers did not hold up as expected. Please reach out to our customer service, and we would be happy to assist you.
Best regards,
Giulia Petit-Fernand Team
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Ghionna V.
Rating: 1 out of 5
following a purchase from 21/09/2025
The water bottle dents at the first fall, terrible quality. Moreover, the images are not printed, but stuck on like stickers. I could have done this myself.
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Response from Petit-Fernand
Good morning Veronica,
Thank you for your feedback. We are sorry to hear that the water bottle did not meet your expectations. We are committed to continuously improving the quality of our products and your observations will be very valuable to us. If you wish, you can contact us directly to find a solution. I would also like to inform you that the customizations on our water bottles are not stickers but the bottle is placed on a machine that directly prints the color onto the object, following 3 processes: the first with white ink to neutralize the background color of the bottle, the second with the actual colors of the illustration, and the third a glossy transparent layer that seals the print.
Best regards,
Giulia from Petit-Fernand
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Solene B.
Rating: 1 out of 5
following a purchase from 22/09/2025
First wash in the machine at 40 degrees, I found rockets in the drum despite the proper and applied setup
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Response from Petit-Fernand
Hello Solene,
Thank you for taking the time to share your experience with us. We are sorry to hear that your wash did not meet your expectations. Please be assured that your feedback is valuable to us and will help us improve our products. Do not hesitate to contact us directly for any assistance or questions.
Best regards,
Giulia C-Monetiquette
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IULIIA K.
Rating: 1 out of 5
following a purchase from 29/09/2025
The label came off after the first wash. Not recommended.
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Response from Petit-Fernand
Hello IULIIA,
Thank you for taking the time to share your experience. We are sorry to hear that the label did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your situation, we would be happy to assist you.
Best regards,
Giulia C-Monetiquette
S
Scalvini M.
Rating: 1 out of 5
following a purchase from 15/09/2025
Too expensive! The water bottle leaks.
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Response from Petit-Fernand
Good morning Michela,
Thank you for your feedback. We are sorry to hear that you have encountered problems with the water bottle and we understand your concerns. We are always available to listen to our customers and improve our products. If you need further assistance, please do not hesitate to contact us.
Best regards,
Giulia Petit-Fernand
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Marine D.
Rating: 3 out of 5
following a purchase from 07/09/2025
Hello, I was very satisfied with my purchase until a third of the heat-adhesive labels came off after one to two washes in the machine. I specify that I followed all the instructions to the letter. The shoe labels and the stickers are great: pretty and hold perfectly.
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Response from Petit-Fernand
Hello Marine,
Thank you for your feedback and we are delighted that you were satisfied with our shoe labels and stickers. We are sorry to hear that some of our heat-adhesive labels did not meet your expectations and we take your comments very seriously. Please do not hesitate to contact us directly so that we can find a solution together.
Giulia C-monetiquette
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Roberta B.
Rating: 1 out of 5
following a purchase from 15/09/2025
I ordered the mini stickers especially for my daughter's colorful pens! And they are just too big .. Order received but unfortunately not good
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Response from Petit-Fernand
Hello Roberta,
Thank you for taking the time to share your feedback with us. We are sorry to hear that the mini stickers did not meet your expectations. However, I see in the system that you ordered stickers for items with one line and not the mini stickers. Please do not hesitate to contact us directly so we can resolve the issue together.
Best regards,
Giulia Es-Ist-Meins
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Marta G.
Rating: 3 out of 5
following a purchase from 14/09/2025
I bought some stickers that I thought would be a larger size since they are medium.
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Response from Petit-Fernand
Dear Marta,
We sincerely appreciate your feedback and regret that the stickers did not meet your expectations regarding size. Your comment is very valuable to us, and we will take it into account to improve our product description. If you need further assistance, please do not hesitate to contact us.
Sincerely,
Sandra Petit-Fernand
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N’Guessan G.
Rating: 1 out of 5
following a purchase from 23/09/2025
I received my labels but in the name of another person unfortunately
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Response from Petit-Fernand
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that you received your labels in the name of another person.
I confirm the reshipment of your order within the next 48 hours.
We apologize for this oversight.
Sandra C-MonEtiquette
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Tennes J.
Rating: 3 out of 5
following a purchase from 08/09/2025
The stickers for the pens are a bit too wide, that could be improved. I once ordered some elsewhere that were great.
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Response from Petit-Fernand
Good day, Jessica,
You have chosen single-line labels. For pens, we recommend the minis, which are more suitable. Do not hesitate to contact us in the future so that we can advise you.
We wish you a nice day,
Customer Service EsIstMeins
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Sabrina N.
Rating: 1 out of 5
following a purchase from 12/09/2025
Unfortunately, I did not receive my order, which I find very unfortunate
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Response from Petit-Fernand
Hello Sabrina,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order did not reach you. Please be assured that we are doing everything we can to resolve this issue quickly. We have sent you an email to clarify the problem.
Your satisfaction is our top priority, and we hope to provide you with a better experience in the future.
Best regards,
Your Es-Ist-Meins Team
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Lea G.
Rating: 1 out of 5
following a purchase from 22/09/2025
I bought self-adhesive labels that were supposed to withstand washing at 60°C and after washing at 30°C everything came off...
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Response from Petit-Fernand
Dear Léa, thank you very much for your message. It allows us to improve.
I just replied to your first complaint.
Have a nice day,
Sandra C-MonEtiquette
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Annah H.
Rating: 3 out of 5
following a purchase from 21/09/2025
I have been ordering for several years but this time I wanted to change a bit, the labels are not iron-on but to be stuck on the garment label whereas I need them for my sewing collections. Second point, the last letter is confused in the flower, although on the order screen it was clearly distinct, third point shipping mix-up, I received someone else's labels! Even though customer service resolved the issue, it forced me to return to the pickup point.
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Response from Petit-Fernand
Hello Annah,
Thank you for taking the time to share your feedback on C-Monetiquette. We are delighted to have you as one of our customers for several years. We apologize for the inconveniences encountered with the non-iron-on labels, the confusion regarding the last letter, as well as the shipping problem.
We invite you to send us photos via our contact page on our website.
Best regards,
Sandra from the C-MonEtiquette team
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Merce L.
Rating: 3 out of 5
following a purchase from 07/09/2025
I paid for express shipping and it arrived as if I hadn't paid for it.
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Response from Petit-Fernand
Hello Merce,
You can contact us directly through the website with all the information.
We will help you.
Sandra from Petit-Fernand
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Lara V.
Rating: 1 out of 5
following a purchase from 11/09/2025
Despite following the instructions and ironing and resting times, all have come off between the 1st and 2nd wash.
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Response from Petit-Fernand
Good morning Lara,
I invite you to contact us directly through our website. We will help you ;)
Sandra Petit-Fernand
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Lynsey M.
Rating: 1 out of 5
following a purchase from 10/09/2025
Initially seem very sticky but do not even last 1 wash Complete waste of time
Response from Petit-Fernand
Dear Lynsey,
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We take quality seriously and would appreciate the opportunity to resolve this issue. Please feel free to reach out to our customer service team for assistance.
Best regards,
Giulia Petit-Fernand Team
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Augenti M.
Rating: 1 out of 5
following a purchase from 09/09/2025
I followed the instructions exactly, the stickers came off, some even without being washed.
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Response from Petit-Fernand
Good morning Maria Flavia,
Thank you for your feedback. We are sorry to hear that you experienced issues with the labels. Customer satisfaction is very important to us, and we assure you that we are taking your experience into consideration to improve our products. If you would like to discuss this further, please do not hesitate to contact us.
Best regards,
Giulia Petit-Fernand
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María José G.
Rating: 3 out of 5
following a purchase from 09/09/2025
I have always bought your stickers, but each time less text fits, and the quality of the clothing stickers has worsened, they come off very easily. This last order has disappointed me quite a bit.
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Response from Petit-Fernand
Dear María José,
We sincerely appreciate your opinion and regret that your experience with our stickers has not been satisfactory. Your comment about the reduction of text and the quality of the clothing stickers has been noted and will be shared with our production team. We constantly strive to improve our products and your opinion is very valuable to us. If you wish to discuss your order further, please feel free to contact our customer service directly through our website.
Sincerely,
Sandra from Petit-Fernand
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