Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Even before the labels were printed, I asked for them to be cancelled. This was not done and I was offered a 20% refund. I was not at all satisfied, especially as I had warned them before production started. I wouldn't recommend them again, as they clearly don't take their customers into consideration. I respected their cancellation policy, not at all.
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Response from Petit-Fernand
Hello, We understand your dissatisfaction. However, as explained during our discussions, we did not have a duplicate of your order. Consequently, we were unable to cancel your second order. Thank you for your understanding. Have a nice day, Camille C-MonEtiquette
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Customer
Rating: 1 out of 5
I've never received my order
Response from Petit-Fernand
Hello Valerie, our customer support has reached out to you via email to try to fix the issue. We're sorry there was such an issue during your delivery.
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Evelyne
Rating: 3 out of 5
Hello, the labels are beautiful and conform to my order. Except: I ordered labels for my 3 grandchildren born from my son and my daughter. I received a booklet for one of my son's children and a 2nd with the labels of one of my son's children and one of my daughter's children, attached together! How do you expect me to offer these labels torn from the booklet? Especially as one of the children won't be entitled to the stickers attached at the end of the booklet. So I'm disappointed with the presentation of my order.
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Response from Petit-Fernand
Hello, We understand your dissatisfaction, and we're very sorry. We send our notebooks separately when they are Packs of labels. If you wish to order labels individually, they are not sent separately. However, if you would like to place a new order for your grandchildren in the future, you can contact us in advance with your order number so that we can tell our production department to separate their labels. Have a nice day, Elise, C-MonEtiquette
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Samanth H.
Rating: 3 out of 5
My initial order didn't arrive, the replacement sent arrived but wasn't my order but finally a tracked replacement arrived and was correct.
Response from Petit-Fernand
We're sorry there were so many issues during delivery, and we hope the labels were more than satisfactory!
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Mq
Rating: 3 out of 5
When I received my order, the products were not the right ones (different surname). Following a message to customer service, I finally received the products I had ordered. The labels are not as nice as on the website. I'm very disappointed.
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Response from Petit-Fernand
Hello, We're sorry to hear about this order reversal. Please do not hesitate to contact us with the details of this order which does not correspond to your expectations. Have a nice day, Elise, C-MonEtiquette
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Carine Kapusta
Rating: 3 out of 5
Disappointed by the quality: there are bubbles under the label on the snack box!
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Response from Petit-Fernand
Hello, We're sorry to hear about your order. Please do not hesitate to contact us and give us your order number so that our customer service can help you as best as possible. Have a nice day, Elise, C-MonEtiquette
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Apple
Rating: 3 out of 5
Easy to navigate the site and customize products. The label colors are nice. The object labels are great, but I'd strongly advise against ordering the iron-on clothing labels. Unlike the labels I'd bought in previous years from another supplier (which weren't as pretty), the c-monetiquette labels peel off, I had to reinstall them 3 times and lost a lot of them in the wash. I had followed the instructions on heat and application time. In short, I wasted a lot of time getting ready for camp.
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Response from Petit-Fernand
Hello Sandy, We're sorry to hear that the iron-on labels you received are coming unstuck. This is obviously not normal. We've just contacted you to solve the problem! Have a nice evening? Sarah - CMonEtiquette
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Karen Nichols
Rating: 3 out of 5
Fast delivery.
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Response from Petit-Fernand
Hello Karen, Thank you for your comment. Don't hesitate to tell us how we can improve and get the 5?! Have a nice day, Sarah-CMonEtiquette
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Elodie Thierry
Rating: 3 out of 5
I received my order twice, with double charging. Certainly an error on my part, but you could have checked before responding to two identical orders on two different shipments for the same person. I have not yet tested the stickers, but I hope they are of good quality.
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Response from Petit-Fernand
Hello Elodie, Thank you for your comment. We don't supervise the orders placed by our customers: many orders are singular, original and unusual, full of surprises and contradictions...? So we produce what we are asked to produce, and it would be inappropriate to ask each customer if their order was really intended to be this way or that. We always send an order confirmation e-mail, so don't hesitate to contact us if you notice any discrepancies - that's what our customer service is there for! A lovely evening, Sarah- CMonEtiquette
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Alain Raussin
Rating: 3 out of 5
Hello, I'm a little disappointed with the quality of the labels. They don't wash well.
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Response from Petit-Fernand
Hello Alain, We're sorry to hear that you're experiencing this problem with your labels. We have just contacted you in order to resolve this situation together! Have a nice evening? Sarah- CMonEtiquette
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Marta Cardenas
Rating: 1 out of 5
I have not received or ordered
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Response from Petit-Fernand
Hi Marta, We are sorry to read your message. We have just contacted you by email to help you with this situation as soon as possible. Hello, Camille Petit-Fernand
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Francesca
Rating: 1 out of 5
I paid 9.59 for quick shipping within 48 h but the package arrived late. I don't recommend it
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Response from Petit-Fernand
Good morning Francesca, We are very sorry to hear that you encountered problems with the shipment. We did not find any report from you, and we would be happy to help you solve the problem. Our tem will contact you to help you. Good day, Chiara Petit-Fernand We kindly ask you to send us pictures of the water bottle in question. Thank you for your understanding. See you soon, Chiara Petit-Fernand
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Sabrina Fittipaldi
Rating: 1 out of 5
Perfect labels for a school trip, but not for the long term... Even if you follow the washing instructions... Customer service promises to send back an order at the beginning of July but you never receive this famous exchange order and customer service doesn't seem to be able to keep up because they tell me that I received the order (sent at the beginning of July) on 16 May... ?????
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Response from Petit-Fernand
Hello, Customer Service has taken care of your complaint. In fact, your order was sent to your relay point a month ago. We invite you to get in touch with your relay point, as unfortunately we have no influence over the Chronopost service and we have not received any return of your order. Have a nice day, Elise, C-MonEtiquette
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Martina P.
Rating: 3 out of 5
All good, except that the last name does not appear in some labels.
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Response from Petit-Fernand
Good morning Martina, Thank you for your feedback and we are sorry to learn that you are not completely satisfied with your purchase. We would like to clarify that the preschool package includes different types of labels, as specified on our website. Therefore, not all labels necessarily include the first and last name, and in some labels only the first name may appear, as for reasons of space. (Some labels have two lines of text, others only one.) We strive to provide clear and detailed information, but we are always available to clarify any questions you may have. We thank you again for your report and hope to have the opportunity to serve you better in the future. ?? Chiara Petit-Fernand
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Sonia Niger
Rating: 1 out of 5
Thank you for answering my question...
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Response from Petit-Fernand
Hello Sonia, We are very sorry to hear that Chronopost has changed the delivery point initially chosen and we understand your anger. 60km is not an acceptable distance to collect a parcel that is supposed to be delivered to your home. We invite you to contact us in this situation, so that we can find a solution and you don't have to drive all that way. A very pleasant evening Sarah-CMonEtiquette
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Nurcan A.
Rating: 1 out of 5
Ordered 2 times, 2 times went wrong. I didn't receive the first order at all, the second one too late. I will not be ordering here again
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Response from Petit-Fernand
Hello, we are sorry that your order arrived too late. Unfortunately, we have no control over the postal service. Have a nice day, Elise, EsIstMeins
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Sabine S.
Rating: 3 out of 5
Unfortunately, the packaging was not ideal. A thin envelope. It was supposed to be a gift. But everything was wrinkled.
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Response from Petit-Fernand
Hello, we are sorry that the envelope arrived in this condition. My colleague asked you if the labels were damaged but we have not received an answer from you. Have a nice day, Elise, EsIstMeins
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Celia
Rating: 3 out of 5
Beautiful labels, but the envelope didn't fit (too small) and didn't seal properly! The pockets were damaged.
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Response from Petit-Fernand
Hello Célia, Thank you for your message. We are sorry about this delivery incident and have just sent you an email to find a solution! We wish you a nice end of day? Sarah- CMonEtiquette
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Julie
Rating: 3 out of 5
Order placed, delivery in 3-4 working days. Finally I receive 10 days after the delivery date. The labels are perfect it's a shame they arrived too late I was supposed to reorder for my second boy finally I will not.
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Response from Petit-Fernand
Hello Julie, Thank you for your message. We are sorry to hear about this delay in delivery. Unfortunately, we have no influence over Chronopost's delivery times, although we did ship your order within 24 hours. Please do not hesitate to reply to the e-mail we have just sent you so that we can work out a solution together! Have a nice day? Sarah-CMonEtiquette
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Jessica Tristan
Rating: 3 out of 5
Delivery has been delayed.
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Response from Petit-Fernand
Hello, We are sorry to hear that the delivery took longer than expected. However, we hope that everything is to your liking as far as our products are concerned. Hello, Camille Petit-Fernand
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Céline Beauvilain
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Céline, We're sorry your order didn't arrive on time. You were able to contact our customer service to obtain a refund. Good day, C-MonEtiquette Customer Service
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Frédérique L-D
Rating: 3 out of 5
The patterns are nice, the finish is pretty, but after the first wash, most of the self-adhesive labels come off. First try with this brand, I won't be doing it again.
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Response from Petit-Fernand
Hello Frédérique, and thank you for your comment. Our labels are not supposed to come off in the wash, so we apologize for this anomaly in your order. We've sent you an e-mail to try and resolve the situation together! Have a nice evening? Sarah- CMonEtiquette
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Marie Les
Rating: 3 out of 5
Super site with labels that stick very very well, however the work of the preparer is to review. Order at 45 is missing 4 label sheets and one wooden one is stained. I contacted customer service, got a quick response and was told to send back the missing labels and have the damaged one redone. Yes, but on receipt of this service, the labels are still missing. Again, I call back the service, which is always top-notch and reactive. Now we'll see if we get everything this time.
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Response from Petit-Fernand
Hello Marie, Thank you for your message. We are delighted that you are so satisfied with the quality of our labels. ?? However, we're sorry to hear about the anomalies with your order and understand your annoyance. We always report any shortcomings to the relevant departments, so that the situation does not recur. Our customer service team remains at your disposal to ensure that your customer experience is as satisfactory as possible! Have a nice day? Sarah-CMonEtiquette
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Céline Collette
Rating: 3 out of 5
I made a mistake in my order. I wanted mini pencil labels and received labels 1 line wider.
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Response from Petit-Fernand
Hello Céline, We are sorry that your order did not bring you complete satisfaction. We do recommend mini labels for small items such as pens and pencils. ?? Don't hesitate to visit our site from time to time, if you'd like to order the right model of label, we regularly run promotions! Have a nice evening Sarah-CMonEtiquette
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Aurélie De Bo
Rating: 3 out of 5
The labels are really nice. On the other hand, we'd also bought some sandwich boxes and we're pretty disappointed. We thought it would be printed on the box, but it's just a sticker. Less nice and let's hope it sticks... but I'll say it again, the labels are impeccable.
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Response from Petit-Fernand
Hello Aurélie, Thank you for your comment. We're sorry to hear that your order did not meet your expectations. We offer to personalize our boxes with stickers so that you can change the design to suit your children's tastes, or change the sticker in the event of a problem, without having to throw the whole box away. We wish you a pleasant day? Sarah-CMonEtiquette
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Magali Munoz
Rating: 1 out of 5
Hello, it was announced 8 days to receive my package. Order made on 16/07 (or 15 I do not know). Today is the 27th and still nothing. My daughter is leaving for camp tomorrow, so I won't be able to mark her clothes. 19.50 of iron-on labels for nothing because I won't be needing them anymore. I'm really disappointed with the service.
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Response from Petit-Fernand
Hello Magali, We are very sorry that you did not receive your order for your daughter's departure and we understand your disappointment. However, on the day you wrote this review, delivery times had not been exceeded. We have just contacted you by e-mail in order to find a solution that will satisfy you as much as possible! We look forward to hearing from you and wish you a wonderful day? Sarah-CMonEtiquette
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Liz H.
Rating: 1 out of 5
I have not received my order.
Response from Petit-Fernand
Hello Elizabeth, we're sorry to hear you did not receive your order. We have contacted you by email to try to fix this issue for you.
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Ana Diaz Garcia
Rating: 3 out of 5
I usually buy the labels to stick with an iron and this time I bought the ones that don't need it. Until they arrived I didn't know that they can't be glued directly on the garment, or that they have to "rest" for 24 hours. Maybe I didn't pay enough attention before buying them, but I would have chosen another option.
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Response from Petit-Fernand
Hi Ana, Indeed, as indicated on our website, our self-adhesive clothing labels only stick on brand name or garment care labels. We hope you will still enjoy our products. Hello, Camille Petit-Fernand
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Christelle
Rating: 3 out of 5
I am on my 3rd order and the textile labels are top notch.
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Response from Petit-Fernand
Hello Christelle, Thank you for your comment! In order to fully satisfy you, don't hesitate to tell us what we could do to improve and get 5?! Very nice day, Sarah-CMonEtiquette
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Sarah Clement
Rating: 1 out of 5
Hello, I'm writing to you here because I haven't been able to send an e-mail via your "contact" section for days, it's unacceptable! I attached a photo and wrote the following: "As you can see, the family name on the test gourd is damaged at the "a". I ordered your gourd precisely for the personalization with the name, I would have liked an irreproachable quality considering the price. I prefer to send you an e-mail before giving you a bad mark, because frankly I've never had a problem with you, I've always been satisfied with your labels! What would you suggest? Sincerely Ps: I've been trying to send you this message for several days now, but your mailbox isn't working!!!"
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Response from Petit-Fernand
Hello Sarah, We're very sorry to hear about this inconvenience concerning a gourd in your order and the difficulties you had contacting us. Our customer service department has contacted you by e-mail in order to find a solution to your problem. Good day, C-MonEtiquette Customer Service
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Charlotte Cayron Mimoso
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Charlotte, We are delighted that your order has been returned to you. Please feel free to modify your Trustpilot review, as our customers' opinions are very important to C-MonEtiquette? Wishing you a good reception of your order. Have a nice day, C-MonEtiquette Customer Service
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Laurianne Minisi
Rating: 1 out of 5
2 times I order 2 times I don't receive my orders.
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Response from Petit-Fernand
Hello Laurianne, We're sorry you haven't received your orders. Our customer service has contacted you by email to find a solution. Good day, C-MonEtiquette Customer Service
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Maria Jesus
Rating: 3 out of 5
Adhesive clothing labels peel off and the material is very plastic, depending on the type of skin it causes redness.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels have peeled off. Our Customer Service Department has just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
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Sam
Rating: 3 out of 5
Pretty labels, but they sometimes come off in the wash. Too bad
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Response from Petit-Fernand
Hello Samiha, Thank you for your message. We are very sorry that you are experiencing this problem with your order and have just contacted you to find a solution together! Have a lovely evening? Sarah-CMonEtiquette
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Dominique
Rating: 3 out of 5
easy to use but not very effective after two or three washes, so not great.
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Response from Petit-Fernand
Hello Dominique, We're sorry you're experiencing this problem with the labels you ordered. We have sent you an e-mail to help you! We wish you a wonderful end of day? Sarah-CMonEtiquette
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Heba Elabrak
Rating: 1 out of 5
I still haven't received the labels. And my child has already left for camp. It was really fast before but this time and last time was not good. It's a shame.
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Response from Petit-Fernand
Hello Heba, We're sorry to hear that the labels didn't reach you in time. Our customer service has contacted you by e-mail to find a solution. Good day, C-MonEtiquette Customer Service
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Lucile
Rating: 3 out of 5
The design is very nice, but we'll have to see how it holds up over time. However, the smallest size for the pencils is too big, different from the photos. A bit disappointed
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Response from Petit-Fernand
Hello Lucile, Thank you for your comment. We're sorry your order didn't meet your expectations. On our website, we recommend mini labels for small items such as pens and pencils. However, you ordered the next size up, i.e. 1-line object labels, which is why they don't fit. Please do not hesitate to contact us if you have any questions! Have a nice evening? Sarah-MyLabel
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Emilie Vander Elst
Rating: 3 out of 5
Very good, except that late on the day before the (good) order I wanted to take the green toiletry bag, but with my mobile phone it was impossible to place the order! So I waited until the next day to place an order via PC, and it was no longer available (a small disappointment). The delivery took much longer than announced, the order was for my daughter who was going away to camp and it arrived after she had left.
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Response from Petit-Fernand
Hello Emilie, Thank you for your comment. We are very sorry that your order was delivered after the expected date and have just contacted you to ensure that your experience with us is not tarnished by this delay. Some colors were indeed victims of their success, but do not hesitate to contact our customer service to be informed about the return date of the missing colors! A lovely evening to you Sarah-CMonEtiquette
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Basciu V.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Dear Valentina, We are very sorry to hear that you did not receive your order. We would like to inform you that our customer service has already offered you two alternative solutions to resolve the situation. However, we understand that you preferred to opt for a refund, which is already being processed. If you need further assistance or have any questions regarding the refund, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara Petit-Fernand
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Marco B.
Rating: 1 out of 5
The order has not arrived!!!
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Response from Petit-Fernand
Dear Marco, We are sorry to learn that you did not receive your order. Your satisfaction is very important to us. We will contact you to help you solve the problem as soon as possible. Thank you for your patience and cooperation. Sincerely, Chiara Petit-Fernand
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