The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I haven't received anything yet. It's been more than 2 weeks since I ordered them.
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Response from Petit-Fernand
Hello Amal, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. We look forward to hearing from you? Have a nice day, Elise, C-MonEtiquette
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PIERRE B
Rating: 1 out of 5
Disgraceful! I ordered 24h delivery with a delivery of 10 I received my order 1 week later!!! I had to buy something else in a hurry to identify the clothes of my children who were going to summer camp. I do not recommend this site
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Response from Petit-Fernand
Hello Pierre, Thank you for writing to us. We are very sorry for the delay in the delivery of your order by Chronopost. We have just contacted you in order to help you. Have a nice day, Camille C-MonEtiquette
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MARION RICHARD
Rating: 3 out of 5
Fast service, but two books of labels delivered in a simple envelope instead of a cardboard envelope, labels that have greatly lost in quality....
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Response from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. You have chosen to have your labels sent with tracking. This is done in a plain envelope with tracking, which La Poste delivers directly to your letterbox. Cardboard envelopes are only used for orders including objects. We wish you an excellent day, Camille C-MonEtiquette
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Marie Chery
Rating: 3 out of 5
Great for kids! It's great for kids' stuff, and doesn't lose them any more.
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Response from Petit-Fernand
Hello Marie, Thank you so much for your positive feedback! Lovely day to you, ? Elise, C-MonEtiquette
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Alice G.
Rating: 1 out of 5
Gourd sabotaged after two weeks of purchase, despite all the precautions taken for use and very disappointing cleaning.
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Response from Petit-Fernand
Hello Alice, We're sorry to hear about this inconvenience concerning your order. However, as mentioned in our exchange, as we know neither the conditions of use nor the handling conditions, we are unable to respond favorably to your request. Have a nice day, Elise, C-MonEtiquette
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SARAH BARATA
Rating: 1 out of 5
Order placed on 7/05 because my son is going on a school trip on 22/05. Package still not received !!!!!!!!!
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not received your order. As agreed in our correspondence, we have refunded your order. However, please bear in mind that we unfortunately have no influence over the postal service and therefore cannot be held responsible for delivery delays caused by Chronopost. Have a nice day, Elise, C-MonEtiquette
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Lital tyano
Rating: 1 out of 5
I'm sorry but the order was supposed to be delivered in 24H and arrived 6 days too late. After the first wash the labels were gone (wash at 30 degrees) So I wouldn't recommend you anymore!
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Response from Petit-Fernand
Hello, Thank you for your feedback. We've just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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SYLVIE BOUVIER
Rating: 1 out of 5
After 10 days of placing my order, it still hasn't arrived. I'm waiting for the after-sales service to get back to me.
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Response from Petit-Fernand
Hello, thank you for your feedback. We sent you an e-mail this morning to suggest a solution, and we look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Elm
Rating: 3 out of 5
I order every year. Very good product but the new parcel delivery format is not suitable. Sending by post was much more practical and above all quicker. With the bank holidays, it took me over a week to get my order, whereas before I used to receive it in my letterbox within 48 hours. The order was processed quickly, but it took too long to receive it at a relay point.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We take note of your comment. We hope your order meets your expectations. Have a nice day, Elise, C-MonEtiquette
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PAULINE DANDOY
Rating: 1 out of 5
Order never received.
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Response from Petit-Fernand
Hello Pauline, Thank you very much for your feedback. We have already dealt with your e-mail complaint. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Susana Henriques
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Susana, Thank you very much for your comment. We are sorry to hear that your order has not been delivered. We have already sent you an email this morning. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Déborah
Rating: 1 out of 5
Order still not received ?????
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Response from Petit-Fernand
Hello Déborah, According to your tracking number, your order was delivered today. We have also just sent you an e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Erika Bermont
Rating: 3 out of 5
Overall disappointed. As the site suggests, my wish was to have personalized labels for guest gifts for a christening. When I received my order, one of the two designs I'd chosen was cut in half. Customer service was reactive, but first told me it was impossible to do better. A refund of 1.35 was granted. After a negative review on trustpilot, customer service called me back and offered to reissue the labels, removing the motif that had caused printing problems. The result is a bit sad, but at least I can use them...
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Response from Petit-Fernand
Hello Erika, I've tried to call you, without success. I've just sent you an e-mail so that we can discuss this directly by phone. I look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Anna. S.
Rating: 1 out of 5
Order not received.
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Response from Petit-Fernand
Hello Anna, Thank you very much for your feedback. We have taken care of your complaint by e-mail. Your order should arrive no later than May 14. However, we have no influence on the postal service and therefore cannot be held responsible for the vagaries and delivery delays of the postal service. Have a nice day, Elise, C-MonEtiquette
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Lindsay
Rating: 3 out of 5
Order/receipt very good. Excellent packaging and great result. BUT one letter of the first name on the gourd is already damaged since I only received it a few days ago and I only washed it in hot water.
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Response from Petit-Fernand
Hello Lindsay, Thank you very much for your feedback. We're very sorry to hear about the inconvenience with your order. We have just contacted you to find out more. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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mariame Niang
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Mariame, Thank you for your feedback. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Mirabelli F.
Rating: 1 out of 5
My order never arrived
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Response from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. We have just contacted you to suggest a solution. We look forward to your reply. Good day, Elise, Petit-Fernand
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BOOBA
Rating: 3 out of 5
Delivery time too long
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Response from Petit-Fernand
Hello, We're sorry to hear that the delivery took longer than expected. Unfortunately, we have no influence over the postal service and therefore cannot be held responsible for delays in delivery by the post office. However, we hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Client mécontent
Rating: 3 out of 5
Delivery was quite fast. I've been ordering from c mon étiquette for years, but this time I'm a bit disappointed by the quality of the product. The labels come off the clothes very easily.
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Response from Petit-Fernand
Hello Nadège, We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Kaleigh W.
Rating: 3 out of 5
Very slow delivery
Response from Petit-Fernand
Hello, We are very sorry that your order arrived late. However, we hope that our products meet your expectations. Kind regards, Camille Petit-Fernand
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Marchar
Rating: 3 out of 5
The label book arrived stapled askew, so some labels have staple holes. ?? After 2 washes, some iron-on labels began to show signs of weakness and peel off slightly. ?? The free stickers are a good idea?
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had problems with your labels. We have contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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VDS
Rating: 1 out of 5
I got the stickers that don't stick! There is no sticker part at all
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Response from Petit-Fernand
Good morning, Thank you very much for your comment. As we told you by email, it is normal for the labels not to have glue as they are iron-on labels. If there was glue on them, they might melt. Unfortunately, we cannot help you further because the labels you received are exactly the same as the ones you ordered. Good day, Elise, Petit-Fernand
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Sarah M.
Rating: 3 out of 5
Nothing to say about the quality of the products which I also recommended to acquaintances (labels items and kindergarten clothes). I would improve the timing of delivery, it went over 10 days, and most importantly I had no way to track the products.
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Response from Petit-Fernand
Good morning, Thank you very much for your feedback. We are sorry to hear that the delivery took longer than expected, but we will do what we can to improve the situation. Good day, Elise, Petit-Fernand
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Jade
Rating: 3 out of 5
I use them for both children for quite some years now and are brilliant and don't wash out and lift so really good product. But the waiting for them to come was like nearly 3 weeks. Really slow.
Response from Petit-Fernand
Hello Jade, Thank you for yuor message. We are really happy that you like our products :) However, we are really sorry for the delay with Royal Mail. Kind regards, Camille Petit-Fernand
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Inmaculada Jiménez Sánchez
Rating: 1 out of 5
I have not received
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Response from Petit-Fernand
Good morning Inmaculada, We are sorry that your order has not arrived yet. The second shipment we have sent you is on its way and will arrive shortly. Customer Service is here to help you. Hello, Camille Petit-Fernand
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Kelly D.
Rating: 1 out of 5
Ordered some school labels a few months ago and they haven't arrived yet!
Response from Petit-Fernand
Hello Kelly, We are really sorry to read your message. Our customer service team has contacted you to help you as quickly as possible with your order. Kind regards, Camille Petit-Fernand
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Aicha Duret
Rating: 1 out of 5
Order placed on April 22 and still not collected
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Response from Petit-Fernand
Hello Aicha, Thank you for your feedback. Our customer service has resent your order yesterday. We hope you will receive it soon. Have a nice day, ? Elise, C-MonEtiquette
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françoise collard
Rating: 1 out of 5
Still nothing received since April 17, 2024! Automatic reply mail remains unanswered!!!!!
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Response from Petit-Fernand
Hello Françoise, Unless we are mistaken, we did reply to you yesterday and have resent your order. We hope you will be fully satisfied with your order ? Have a nice day, Elise, C-MonEtiquette
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T
Rating: 1 out of 5
We ordered a personalized stainless steel drinking bottle. The bottle itself is very nice. But unfortunately the letters came off after a short time and the rubber on the bottle leaked. We only washed the bottle by hand. After I complained about the bottle, I was only offered a 20% discount code with this explanation: "However, as we do not know the conditions of use or care of the drinking bottle, we are unfortunately unable to respond positively to your inquiry." I think it's very cheeky to assume that customers make care mistakes. Legally very questionable! We have been customers for 3.5 years.
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Response from Petit-Fernand
Hello Tania, Thank you for your review. Unfortunately, we have certain procedures that we must adhere to. We are sorry that these do not apply to you. We still wish you a nice day. Elise, EsIstMeins
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Nathalie Germonprez
Rating: 1 out of 5
I still haven't received my order!
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Response from Petit-Fernand
Hello, We have just processed your e-mail request and resent your order. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Cassandra Vullo
Rating: 1 out of 5
Jen still hasn't received my order!!!
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Laura J.
Rating: 3 out of 5
My initial order wasnt posted out. Then when I chased this I was sent the wrong order. However, responses were very prompt and this was rectified
Response from Petit-Fernand
Hi Laura, Thank you for your feedback. We are really sorry for this. However, we are pleased that you received your order and hope you are satisfied with it. Thank you for your trust, Chiara Petit-Fernand
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Ylenia
Rating: 1 out of 5
Lovely thermoadhesive labels but after a wash at 30degrees they came right off
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Response from Petit-Fernand
Good morning Ylenia, Thank you for your feedback. One of our operators will contact you to help you. Good day, Chiara Petit-Fernand
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customer
Rating: 1 out of 5
Hi I havent received my order its been over two weeks ? Please help
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Response from Petit-Fernand
Hello, Could you please contact us via our contact form or give us a call? We'll be happy to help. Have a nice day, Elise, C-MonEtiquette
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ES
Rating: 3 out of 5
I have ordered from EsIstMeins several times and have always been satisfied. This time shipping took two weeks and the print is unfortunately blurred (white on dark green). That's why I was quite dissatisfied this time.
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Response from Petit-Fernand
Hello Elizabeta, We are very sorry that our products are causing you problems. We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
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Edward H.
Rating: 3 out of 5
Delivery took a long time.
Response from Petit-Fernand
Hi Edward, We are very sorry for this delay, and thank you for sharing your feedback. Unfortunately, we cannot intervene in mail delays that are beyond our control. We are glad that you have received your order. Have a lovely day, Chiara Petit-Fernand
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C.L.
Rating: 1 out of 5
I'm usually happy with your service, but this time I've received the e-mail notification, even though I still haven't received it... I was expecting this order for my daughter's summer camp, but it's too late! Fortunately, there will be a camp this summer...
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Response from Petit-Fernand
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
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Cristina
Rating: 1 out of 5
I have ordered several times before but this time it is terrible...I am waiting to receive my order from 1 month ago (they have processed it 3 times) and it has not arrived. I need it for my son's colognes and I see that I am not going to get it.
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Response from Petit-Fernand
Hi Cristina, After our conversation, your order is on its way to your new shipping address. We are very sorry for this situation and we hope that it arrives as soon as possible. Please let us know when it arrives. Hello, Camille Petit-Fernand
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Alessandra G.
Rating: 1 out of 5
I have not received the goods
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Response from Petit-Fernand
Dear Alessandra, We are very sorry that you did not receive your order. One of our operators has contacted you to help you. I wish you a good day, Chiara Petit-Fernand
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Ai L.
Rating: 1 out of 5
We received the wrong labels and ours have still not arrived.
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Response from Petit-Fernand
Hello, Unless we have made a mistake, you have not requested a new shipment. You have asked us for a refund. This was done a few days ago. Elise, ItIsMine
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