The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
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Amelia G.
Rating: 3 out of 5
The water bottle is very nice too bad the name is off-center ??
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Response from Petit-Fernand
Good morning Amelia, Thank you for your message. One of our operators has already contacted you in order to help you. We look forward to your reply to bring you a solution as soon as possible. Good day, Chiara Petit-Fernand
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Karen Carranza
Rating: 1 out of 5
My product never arrived, I've written several times and I don't see a solution.
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Response from Petit-Fernand
Hello Karen, Thank you very much for your feedback. Unfortunately, we have no influence on the postal service, but are nevertheless impacted by this non-delivery of the postal service. We have refunded your order in full following your request. Have a nice day, Elise, C-MonEtiquette
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Laurie Jacquin
Rating: 1 out of 5
Many of the labels came off after the 1st wash. I'm really disappointed, considering that a week went by between putting the labels on and washing them.
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Response from Petit-Fernand
Hello Laurie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
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estelle
Rating: 3 out of 5
I'm very happy with the labels as always, but I asked for a relay point delivery to get it in 2 or 3 days and it took over a week.
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Response from Petit-Fernand
Hello Estelle, Thank you very much for your review. We are sorry that your order took longer than expected. ?? Unfortunately, we have no influence on the postal service, but we are happy to see that you like your labels. ?? Have a nice day, Elise, C-MonEtiquette
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Isabelle Priels
Rating: 1 out of 5
Never received my order
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Response from Petit-Fernand
Hello Isabelle, We're sorry you haven't received your order yet. Our customer service department contacted you last night to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sophie Feron
Rating: 1 out of 5
I still haven't received my order, is this normal?
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Response from Petit-Fernand
Hello Sophie, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Frédérique
Rating: 1 out of 5
Hello, I ordered 10 days ago and I haven't received anything yet. I can't track my order in my account. It says "no order". However, I have received the confirmation email and my account has been debited.
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Response from Petit-Fernand
Hello Frédérique, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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guerrero nathalie
Rating: 1 out of 5
The iron-on labels do not hold. I ordered them a few years ago and there was nothing to say. Too bad I won't be ordering again.
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Response from Petit-Fernand
Hello Nathalie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Maïté Evrard
Rating: 1 out of 5
I did not receive my order very disappointed first time this happens my son leaves on a trip on Monday and I did not receive on time .... too bad
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Response from Petit-Fernand
Hello Maïté, We're sorry to hear that you didn't receive your order on time. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Siham Cherkaoui
Rating: 1 out of 5
Lune des gourdes a un problème elle coule je ne saurais pas le expliquer je la replie là gère et le met à la verticale et le eau se met à couler du bouchon qui se visse sans sarrêter , cela mas fais des taches de partout ne my attendant pas , à ce prix là je suis extrêmement déçu
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Response from Petit-Fernand
Hello Siham, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sabrina MARTIN
Rating: 1 out of 5
Package still not received from Chronopost! Even though I paid for fast delivery!
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Response from Petit-Fernand
Hello Sabrina, We're sorry you haven't received your order yet. We've just contacted you to try and find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Yannick Leroy
Rating: 3 out of 5
The labels are of good quality, but the delivery time is not respected. I therefore advise you to order in advance.
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Response from Petit-Fernand
Hello Yannick, We're sorry to hear that delivery took longer than expected. However, we're pleased to see that you're happy with the quality of our labels. Have a nice day, Elise, C-MonEtiquette
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Fatima
Rating: 1 out of 5
I bought 2 isothermal bottles at the end of January 2024, I am disappointed with my purchase because the lids of the 2 bottles are broken. ??
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Response from Petit-Fernand
Hello, We're sorry to read your message. We advise you to contact our customer service department so that they can help you :) It will be a pleasure to provide you with a solution. Have a nice day, Camille C-MonEtiquette
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olena bezborodykh
Rating: 1 out of 5
It has been almost a month and nothing has been delivered to me
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Response from Petit-Fernand
Olena, we sent you an email this morning to help you as soon as possible. Indeed, we see that the delivery of your order has been delayed by the postal services. We need you to confirm some information by email to help you as soon as possible. We are waiting for you and we apologize for this transport anomaly. We hope you receive your order very soon and that you enjoy it. Regards, Sandra Petit-Fernand
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Connie O.
Rating: 1 out of 5
I still have not received my stickers :(
Response from Petit-Fernand
Hi Connie, We are really sorry for that. We wil contact you to help. Have a lovely day, Chiara Petit-Fernand
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Manon
Rating: 3 out of 5
Very happy with my labels. Very nice. A wide choice of personalized ones. After that I think it might take a little time to receive them, from the moment they are sent.
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Response from Petit-Fernand
Hello Manon, We're sorry to hear that your order took longer than expected to arrive. However, we're delighted to see that you like your labels ? Have a nice day, Elise, C-MonEtiquette
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Mrs_Foxy
Rating: 1 out of 5
Absolutely awful! Customer service is shocking! No one answers the phone, responds to emails or any form of queries! Takes over a week for anyone to answer a query ?? I ordered well in advance to get labels for my daughter for when she started school, two weeks later nothing received tried to contact them, phone doesn't work a week later when my daughter started school sent a replacement order eventually that I'm still waiting for! No first class or next day shipping did not see the value of this considering I ordered now well over a month ago! Doubt I'll even receive them. Stay away from this company! Terrible! Take your money elsewhere!
Response from Petit-Fernand
Dear Amanda, We are truly sorry for the delay and the inconvenience this has caused you. We are very surprised to read your feedback as we have been actively working to address your concerns. We have already put your order back into production at our own cost in order to provide you with a solution. We understand your frustration with the communication delays and we apologize for the inconvenience. Regarding the option for next day shipping, this is not available on our website delivery method. If it were possible, we would have gladly expedited your order with this shipping method. We appreciate your feedback and we are working hard to rectify the situation. Once again, we apologize for any inconvenience and we hope the new order will be delivered to you as soon as possible. Thank you for your understanding. Chiara Petit-Fernand
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Guest
Rating: 1 out of 5
I have not received the package
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Response from Petit-Fernand
Hello, After our email conversation I confirm that your order will be resent. We are sorry for this anomaly. Hello, Camille Petit-Fernand
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Client
Rating: 1 out of 5
Hello, my order status says "Delivered" but I never received my order. What should I do? I needed these labels for my son's clothes. He's going on a school trip on 26/04. I've never had any problems with my previous orders. Thank you for your good follow-up.
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Response from Petit-Fernand
Hello Vanessa, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Marie-Pierre F.
Rating: 3 out of 5
Never rceieved my order almost a month later Update: Customer sevice conatcted me swiftly (thanks for this) and offereed new shipment at their cost or refund, I opted for new shipment so hopefully this time the parcel won;t get lost!
Response from Petit-Fernand
Hello Marie-Pierre, Thank you for your message, We are very sorry for that. A member of our team has contacted you to help. Have a lovely day, Chiara Petit-Fernand
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Emilie
Rating: 1 out of 5
I never received my order and no consistent response from after sales!!!!
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Response from Petit-Fernand
Hello Émilie, We're sorry you haven't received your order yet. We can confirm that this is not a scam. In fact, my colleague contacted you three hours ago to propose a solution. We look forward to hearing from you. Elise, C-MonEtiquette
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Vanessa Grossi
Rating: 1 out of 5
I have ordered labels 2 times in a row, but they never arrived. I don't understand the problem.
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Response from Petit-Fernand
Hi Vanessa, We're sorry you haven't received your order yet: it was shipped on 09/04/2024. The deadline for receipt is 17/04/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Julie
Rating: 1 out of 5
I never did receive my product
Response from Petit-Fernand
Hi Julie, We are really sorry for that. We have tried to reach you by phone and send you an email to help. Have a lovely day, Chiara Petit-Fernand
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Anaïs
Rating: 1 out of 5
10 days after placing the order, still nothing received...
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Response from Petit-Fernand
Hello Anaïs, We're sorry you haven't yet received your order: it was sent by post on 04/04/2024. We have now replied to the complaint you also sent us by e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Edith H
Rating: 1 out of 5
I did not receive my package and I receive every day emails requesting satisfaction but nothing to respond to the fact that I still have not received my labels despite a request for contact!!!!
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Response from Petit-Fernand
Hello Louis, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day,
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julie fontaine
Rating: 3 out of 5
Delivery time too long. Order received too late
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Response from Petit-Fernand
Hello Julie, Thank you for your feedback. We are sorry that your order was delivered too late. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
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Ambra Z.
Rating: 1 out of 5
They have not yet reached me.
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Response from Petit-Fernand
Dear Amber, Thank you for your feedback. We are very sorry that you did not receive your order. One of our operators will contact you later today to help you. I wish you a good day, Chiara Petit-Fernand
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Olga
Rating: 1 out of 5
After 8 working days I still haven't received my parcel with the labels.
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Response from Petit-Fernand
Hello Olga, We corresponded this morning by e-mail and hope that you are satisfied with the solution and that you will receive your order quickly. Have a nice day, Elise, C-MonEtiquette
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Dalila Bouaouid
Rating: 1 out of 5
I never receive my labels the first time they are sent.
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Response from Petit-Fernand
Hello Dalila, We corresponded this morning by e-mail and hope that you are satisfied with the solution and that you will receive your order quickly. Have a nice day, Elise, C-MonEtiquette
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Hannah P.
Rating: 1 out of 5
My order hasn't arrived. I am so deeply disappointed as I need these for my daughter for school. I've ordered several times before and it's always been great. Really sad that I haven't recieved them this time.
Response from Petit-Fernand
Hello Hannah, We are very sorry that Royal Mail did not deliver your order. In order to help you as much as possible our customer service has just contacted you. Have a nice day, Camille Petit-Fernand
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Celine TOURNAIRE
Rating: 1 out of 5
Unfortunately I didn't receive my labels, even though I needed them for a sea class trip.
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Response from Petit-Fernand
Hello Céline, We're sorry you haven't yet received your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Amy W.
Rating: 1 out of 5
Order hasn't arrived and I am not getting a response from Facebook and instagram messenger. Phone line and web chat appear to be down
Response from Petit-Fernand
Hello Amy, We are really sorry that you have not yet received your order. Following our conversation, your order has been reshipped. Let us know when you receive it/ Kind regards, Camille Petit-Fernand
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Mélanie Olette
Rating: 1 out of 5
I placed an order on March 26 and still haven't received it.
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Response from Petit-Fernand
Hello Melanie, We're sorry you haven't yet received your order. We have just replied to your complaint by e-mail to offer you a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Nicole Suárez
Rating: 3 out of 5
My order has not arrived, did not let me send form so I got in touch by Instagram, they offered me the refund of the amount paid, or send again, I am a regular customer is the first time that happens to me but it's a shame I was urgent and I had to order elsewhere.
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Response from Petit-Fernand
Hi, We are sorry this experience did not go as planned. We hope the next one will be good. Have a nice day, Elise, Petit-Fernand
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Marlène
Rating: 3 out of 5
I bought "qty 10" shoe labels, but they only fit 5 pairs of shoes. I went back to the site and it actually said in the detailed description "sold in packs of 5" (you had to scroll down to see the description...). So if someone wants 10 pairs of shoes, they have to order "20"... in the end it's too expensive for only 5 pairs. The other object labels are ok, but once I'd started using them, I should have gone for minis, but then again, they'd be too long and ill-proportioned. And they cost the same as the big ones! There are other sites for the same price: 150 better-proportioned mini labels for the price of 50 at c-mon étiquette... But I only saw this after ordering. Too bad.
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Response from Petit-Fernand
Hello Marlène, We're sorry to hear that your order did not meet your expectations. We do however take note of your comments. We wish you a pleasant day, Elise, C-MonEtiquette
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TC
Rating: 1 out of 5
I received the wrong colours, your customer service was very unhelpful. My order with the right colours is still in my basket on your website. Won't be reordering.
Response from Petit-Fernand
Hi Tracy, Thank you for your message. We are really sorry for that. Our customer service will get in contact with you to help. Have a nice day, Chiara Petit-Fernand
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Isaia D.
Rating: 1 out of 5
I did not receive the order
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Response from Petit-Fernand
Good morning, We have processed your complaint by email and hope you will receive your order soon. Have a good day, Elise, Petit-Fernand
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Michelle nd
Rating: 3 out of 5
Shipping could be offered for large orders. I had to order 3 water bottles, 1 lunch box and 2 sets of labels. Because of the shipping costs, I just took the labels. Too bad.
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Response from Petit-Fernand
Hello Michelle, We have just contacted you by phone to help you. We offer free delivery to your point relais for orders over 45 euros. We wish you an excellent day. See you soon, Sandra C-MonEtiquette
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Manue
Rating: 3 out of 5
The labels are pretty, but not very easy to peel off... They get damaged easily when you peel them off.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're having trouble with your labels. ?? We've just contacted you for more information on this subject. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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