Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hello Aicha, Thank you for your feedback. Our customer service has resent your order yesterday. We hope you will receive it soon. Have a nice day, ? Elise, C-MonEtiquette
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Françoise Collard
Rating: 1 out of 5
Still nothing received since April 17, 2024! Automatic reply mail remains unanswered!!!!!
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Response from Petit-Fernand
Hello Françoise, Unless we are mistaken, we did reply to you yesterday and have resent your order. We hope you will be fully satisfied with your order ? Have a nice day, Elise, C-MonEtiquette
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T
Rating: 1 out of 5
We ordered a personalized stainless steel drinking bottle. The bottle itself is very nice. But unfortunately the letters came off after a short time and the rubber on the bottle leaked. We only washed the bottle by hand. After I complained about the bottle, I was only offered a 20% discount code with this explanation: "However, as we do not know the conditions of use or care of the drinking bottle, we are unfortunately unable to respond positively to your inquiry." I think it's very cheeky to assume that customers make care mistakes. Legally very questionable! We have been customers for 3.5 years.
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Response from Petit-Fernand
Hello Tania, Thank you for your review. Unfortunately, we have certain procedures that we must adhere to. We are sorry that these do not apply to you. We still wish you a nice day. Elise, EsIstMeins
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Nathalie Germonprez
Rating: 1 out of 5
I still haven't received my order!
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Response from Petit-Fernand
Hello, We have just processed your e-mail request and resent your order. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Cassandra Vullo
Rating: 1 out of 5
Jen still hasn't received my order!!!
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Laura J.
Rating: 3 out of 5
My initial order wasnt posted out. Then when I chased this I was sent the wrong order. However, responses were very prompt and this was rectified
Response from Petit-Fernand
Hi Laura, Thank you for your feedback. We are really sorry for this. However, we are pleased that you received your order and hope you are satisfied with it. Thank you for your trust, Chiara Petit-Fernand
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Ylenia
Rating: 1 out of 5
Lovely thermoadhesive labels but after a wash at 30degrees they came right off
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Response from Petit-Fernand
Good morning Ylenia, Thank you for your feedback. One of our operators will contact you to help you. Good day, Chiara Petit-Fernand
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Customer
Rating: 1 out of 5
Hi I havent received my order its been over two weeks ? Please help
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Response from Petit-Fernand
Hello, Could you please contact us via our contact form or give us a call? We'll be happy to help. Have a nice day, Elise, C-MonEtiquette
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Es
Rating: 3 out of 5
I have ordered from EsIstMeins several times and have always been satisfied. This time shipping took two weeks and the print is unfortunately blurred (white on dark green). That's why I was quite dissatisfied this time.
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Response from Petit-Fernand
Hello Elizabeta, We are very sorry that our products are causing you problems. We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
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Edward H.
Rating: 3 out of 5
Delivery took a long time.
Response from Petit-Fernand
Hi Edward, We are very sorry for this delay, and thank you for sharing your feedback. Unfortunately, we cannot intervene in mail delays that are beyond our control. We are glad that you have received your order. Have a lovely day, Chiara Petit-Fernand
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C.l.
Rating: 1 out of 5
I'm usually happy with your service, but this time I've received the e-mail notification, even though I still haven't received it... I was expecting this order for my daughter's summer camp, but it's too late! Fortunately, there will be a camp this summer...
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Response from Petit-Fernand
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
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Cristina
Rating: 1 out of 5
I have ordered several times before but this time it is terrible...I am waiting to receive my order from 1 month ago (they have processed it 3 times) and it has not arrived. I need it for my son's colognes and I see that I am not going to get it.
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Response from Petit-Fernand
Hi Cristina, After our conversation, your order is on its way to your new shipping address. We are very sorry for this situation and we hope that it arrives as soon as possible. Please let us know when it arrives. Hello, Camille Petit-Fernand
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Alessandra G.
Rating: 1 out of 5
I have not received the goods
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Response from Petit-Fernand
Dear Alessandra, We are very sorry that you did not receive your order. One of our operators has contacted you to help you. I wish you a good day, Chiara Petit-Fernand
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Ai L.
Rating: 1 out of 5
We received the wrong labels and ours have still not arrived.
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Response from Petit-Fernand
Hello, Unless we have made a mistake, you have not requested a new shipment. You have asked us for a refund. This was done a few days ago. Elise, ItIsMine
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Gaëlle Bernard
Rating: 1 out of 5
I did not receive the labels
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Response from Petit-Fernand
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
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Amelia G.
Rating: 3 out of 5
The water bottle is very nice too bad the name is off-center ??
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Response from Petit-Fernand
Good morning Amelia, Thank you for your message. One of our operators has already contacted you in order to help you. We look forward to your reply to bring you a solution as soon as possible. Good day, Chiara Petit-Fernand
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Karen Carranza
Rating: 1 out of 5
My product never arrived, I've written several times and I don't see a solution.
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Response from Petit-Fernand
Hello Karen, Thank you very much for your feedback. Unfortunately, we have no influence on the postal service, but are nevertheless impacted by this non-delivery of the postal service. We have refunded your order in full following your request. Have a nice day, Elise, C-MonEtiquette
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Laurie Jacquin
Rating: 1 out of 5
Many of the labels came off after the 1st wash. I'm really disappointed, considering that a week went by between putting the labels on and washing them.
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Response from Petit-Fernand
Hello Laurie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
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Estelle
Rating: 3 out of 5
I'm very happy with the labels as always, but I asked for a relay point delivery to get it in 2 or 3 days and it took over a week.
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Response from Petit-Fernand
Hello Estelle, Thank you very much for your review. We are sorry that your order took longer than expected. ?? Unfortunately, we have no influence on the postal service, but we are happy to see that you like your labels. ?? Have a nice day, Elise, C-MonEtiquette
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Isabelle Priels
Rating: 1 out of 5
Never received my order
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Response from Petit-Fernand
Hello Isabelle, We're sorry you haven't received your order yet. Our customer service department contacted you last night to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sophie Feron
Rating: 1 out of 5
I still haven't received my order, is this normal?
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Response from Petit-Fernand
Hello Sophie, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Frédérique
Rating: 1 out of 5
Hello, I ordered 10 days ago and I haven't received anything yet. I can't track my order in my account. It says "no order". However, I have received the confirmation email and my account has been debited.
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Response from Petit-Fernand
Hello Frédérique, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Guerrero Nathalie
Rating: 1 out of 5
The iron-on labels do not hold. I ordered them a few years ago and there was nothing to say. Too bad I won't be ordering again.
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Response from Petit-Fernand
Hello Nathalie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Maïté Evrard
Rating: 1 out of 5
I did not receive my order very disappointed first time this happens my son leaves on a trip on Monday and I did not receive on time .... too bad
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Response from Petit-Fernand
Hello Maïté, We're sorry to hear that you didn't receive your order on time. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Siham Cherkaoui
Rating: 1 out of 5
Lune des gourdes a un problème elle coule je ne saurais pas le expliquer je la replie là gère et le met à la verticale et le eau se met à couler du bouchon qui se visse sans sarrêter , cela mas fais des taches de partout ne my attendant pas , à ce prix là je suis extrêmement déçu
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Response from Petit-Fernand
Hello Siham, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sabrina Martin
Rating: 1 out of 5
Package still not received from Chronopost! Even though I paid for fast delivery!
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Response from Petit-Fernand
Hello Sabrina, We're sorry you haven't received your order yet. We've just contacted you to try and find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Yannick Leroy
Rating: 3 out of 5
The labels are of good quality, but the delivery time is not respected. I therefore advise you to order in advance.
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Response from Petit-Fernand
Hello Yannick, We're sorry to hear that delivery took longer than expected. However, we're pleased to see that you're happy with the quality of our labels. Have a nice day, Elise, C-MonEtiquette
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Fatima
Rating: 1 out of 5
I bought 2 isothermal bottles at the end of January 2024, I am disappointed with my purchase because the lids of the 2 bottles are broken. ??
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Response from Petit-Fernand
Hello, We're sorry to read your message. We advise you to contact our customer service department so that they can help you :) It will be a pleasure to provide you with a solution. Have a nice day, Camille C-MonEtiquette
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Olena Bezborodykh
Rating: 1 out of 5
It has been almost a month and nothing has been delivered to me
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Response from Petit-Fernand
Olena, we sent you an email this morning to help you as soon as possible. Indeed, we see that the delivery of your order has been delayed by the postal services. We need you to confirm some information by email to help you as soon as possible. We are waiting for you and we apologize for this transport anomaly. We hope you receive your order very soon and that you enjoy it. Regards, Sandra Petit-Fernand
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Connie O.
Rating: 1 out of 5
I still have not received my stickers :(
Response from Petit-Fernand
Hi Connie, We are really sorry for that. We wil contact you to help. Have a lovely day, Chiara Petit-Fernand
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Manon
Rating: 3 out of 5
Very happy with my labels. Very nice. A wide choice of personalized ones. After that I think it might take a little time to receive them, from the moment they are sent.
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Response from Petit-Fernand
Hello Manon, We're sorry to hear that your order took longer than expected to arrive. However, we're delighted to see that you like your labels ? Have a nice day, Elise, C-MonEtiquette
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Mrs_Foxy
Rating: 1 out of 5
Absolutely awful! Customer service is shocking! No one answers the phone, responds to emails or any form of queries! Takes over a week for anyone to answer a query ?? I ordered well in advance to get labels for my daughter for when she started school, two weeks later nothing received tried to contact them, phone doesn't work a week later when my daughter started school sent a replacement order eventually that I'm still waiting for! No first class or next day shipping did not see the value of this considering I ordered now well over a month ago! Doubt I'll even receive them. Stay away from this company! Terrible! Take your money elsewhere!
Response from Petit-Fernand
Dear Amanda, We are truly sorry for the delay and the inconvenience this has caused you. We are very surprised to read your feedback as we have been actively working to address your concerns. We have already put your order back into production at our own cost in order to provide you with a solution. We understand your frustration with the communication delays and we apologize for the inconvenience. Regarding the option for next day shipping, this is not available on our website delivery method. If it were possible, we would have gladly expedited your order with this shipping method. We appreciate your feedback and we are working hard to rectify the situation. Once again, we apologize for any inconvenience and we hope the new order will be delivered to you as soon as possible. Thank you for your understanding. Chiara Petit-Fernand
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Guest
Rating: 1 out of 5
I have not received the package
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Response from Petit-Fernand
Hello, After our email conversation I confirm that your order will be resent. We are sorry for this anomaly. Hello, Camille Petit-Fernand
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Client
Rating: 1 out of 5
Hello, my order status says "Delivered" but I never received my order. What should I do? I needed these labels for my son's clothes. He's going on a school trip on 26/04. I've never had any problems with my previous orders. Thank you for your good follow-up.
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Response from Petit-Fernand
Hello Vanessa, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Marie-Pierre F.
Rating: 3 out of 5
Never rceieved my order almost a month later Update: Customer sevice conatcted me swiftly (thanks for this) and offereed new shipment at their cost or refund, I opted for new shipment so hopefully this time the parcel won;t get lost!
Response from Petit-Fernand
Hello Marie-Pierre, Thank you for your message, We are very sorry for that. A member of our team has contacted you to help. Have a lovely day, Chiara Petit-Fernand
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Emilie
Rating: 1 out of 5
I never received my order and no consistent response from after sales!!!!
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Response from Petit-Fernand
Hello Émilie, We're sorry you haven't received your order yet. We can confirm that this is not a scam. In fact, my colleague contacted you three hours ago to propose a solution. We look forward to hearing from you. Elise, C-MonEtiquette
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Vanessa Grossi
Rating: 1 out of 5
I have ordered labels 2 times in a row, but they never arrived. I don't understand the problem.
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Response from Petit-Fernand
Hi Vanessa, We're sorry you haven't received your order yet: it was shipped on 09/04/2024. The deadline for receipt is 17/04/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Julie
Rating: 1 out of 5
I never did receive my product
Response from Petit-Fernand
Hi Julie, We are really sorry for that. We have tried to reach you by phone and send you an email to help. Have a lovely day, Chiara Petit-Fernand
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Anaïs
Rating: 1 out of 5
10 days after placing the order, still nothing received...
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Response from Petit-Fernand
Hello Anaïs, We're sorry you haven't yet received your order: it was sent by post on 04/04/2024. We have now replied to the complaint you also sent us by e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Edith H
Rating: 1 out of 5
I did not receive my package and I receive every day emails requesting satisfaction but nothing to respond to the fact that I still have not received my labels despite a request for contact!!!!
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Response from Petit-Fernand
Hello Louis, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day,
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