The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The labels for objects are great, but the sticky labels for clothes aren't so great - they come off in the washing machine, even though I follow the instructions.
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Response from Petit-Fernand
Hello Jennifer, Thank you for your message. We're sorry your labels are coming off like this, it's not normal. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
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J.Goldbach
Rating: 1 out of 5
It is not clear which article
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Response from Petit-Fernand
Hello Julia, Unfortunately, we do not fully understand your opinion. We have contacted you to get more information about this. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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PIERRETTE AKAHO
Rating: 1 out of 5
I never received the labels, yet they tell me it's delivered.
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Response from Petit-Fernand
Hello Pierrette, Following our exchange, I confirm that your order will be shipped again. Wishing you a good reception. Have a nice day, Camille C-MonEtiquette
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Laura D.
Rating: 3 out of 5
Easy to use website, delivery took a long time and I ordered two different names for Christmas presents but they came in one booklet so I had to cut them out and it looked a bit rubbish as a gift then. Labels are really lovely though and very easy to use.
Response from Petit-Fernand
Hi Laura, Thank you for sharing your opinion, we are happy you loved our labales and that you find them easy to use. A member of the Petit-Fernand team will contact you today to help. Have a lovely day, Chiara Petit-Fernand
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Luisa Dominguez Barreno
Rating: 1 out of 5
It has not arrived yet and I have no news and I sent an email and no one has answered me.
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Response from Petit-Fernand
Good morning Luisa, Thank you for writing to us. We have just contacted you to help you. Good morning, Camille Petit-Fernand
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Kunde
Rating: 1 out of 5
Unfortunately, I don't like the products. They don't look high quality. In my opinion, the price/performance ratio is not right.
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Response from Petit-Fernand
Hello Melissa, We are sorry to read that our products did not meet your expectations. We have contacted you to have more details about it. We look forward to your feedback. Have a nice day, ?????? Elise, ItIsMine
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stephanie.M
Rating: 3 out of 5
I've already bought self-adhesive labels, nothing to say and fast delivery. I was disappointed with the bottle, especially the cap. I bought the first model with the pink cap when my daughter started school (recommended age 3). The cap must have broken in the first week of school (I found it hard to close myself). So much for using it that way. Then the black closing system now turns in a vacuum (after 3 months of use). I'd like the new screw cap, simpler I think, but I can't order it. There are only the first cap models or the bottle stoppers available alone, at the price of 8 all the same (the gourd is getting expensive lol). Mrs Marliot
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Response from Petit-Fernand
Hello Stéphanie, Thank you for your message. We're sorry that the stopper on your water bottle broke. We have just sent you an e-mail to try and find a solution. Have a nice day, Camille C-MonEtiquette
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Karine Le ray
Rating: 3 out of 5
I'm disappointed because it's not highlighted enough when it comes to iron-on and self-adhesive labels.
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Response from Petit-Fernand
Hello Karine, Thank you for your message. We are sorry that the distinction between our two types of labels is not easy. You can find on our site a tab for self-adhesive labels and another for iron-on labels with our instructions for use to avoid any confusion. We'll try to make the distinction clearer. Have a nice day, Camille C-MonEtiquette
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Anne
Rating: 3 out of 5
Nice labels in themselves, I just thought the writing looked a bit blurry and unfortunately 2 of them came off after the first wash, although I followed the ironing instructions.
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Response from Petit-Fernand
Hello Anne, We are sorry to hear that your labels are peeling off. ?? We have contacted you to help you in the best possible way. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Marie-Aude Hody
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Marie-Aude, Thank you for notifying us. We are very sorry about this delivery anomaly by the postal services. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
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Silke
Rating: 1 out of 5
The letter still hasn't arrived.
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Response from Petit-Fernand
Hello Silke, Thank you for your message. We have just contacted you by email to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Alexia Olivesi
Rating: 1 out of 5
I placed an order for labels with 950 for delivery in 24 hours. The order was shipped on Friday, but it's Tuesday evening and I still haven't received anything. I would like a refund.
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Response from Petit-Fernand
Hello Alexia, Thank you for informing us of this delay in delivery by Chonopost. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Silvia
Rating: 1 out of 5
Since the first order did not arrive, and they say again that they are sending it to me and I am still waiting for almost a month with the labels, and I am still waiting to receive them.
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Response from Petit-Fernand
Good morning Silvia, The order that we remanufactured for you was shipped on 01/12 and is on its way, it will arrive soon. We sincerely regret this situation. Good morning, Camille Petit-Fernand
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Inês
Rating: 1 out of 5
I have received nothing after 9 working days!
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Response from Petit-Fernand
Hello Ines, we have just contacted you by phone and by email in order to find a solution together regarding the delivery of your order. We hope to help you as soon as possible. Good day to you, Sandra C-MonEtiquette
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Béatrice Leroy
Rating: 1 out of 5
I still haven't received anything from you
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Response from Petit-Fernand
Hello Beatrice, Sorry to read your message. Unfortunately this is a delivery anomaly by the postal service. We have just left a voice message to help you as soon as possible. Good day, Sandra C-MonEtiquette
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Sabrina Pereira
Rating: 1 out of 5
This is the second time I've ordered and this time despite the fact that the postal tracking indicates that I've received my order. I did not receive it. I hope the problem will be solved. Thank you
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Response from Petit-Fernand
Hello Sabrina, Thank you for your message. Following your exchanges with our service yesterday, I can confirm that your order will be returned to you as soon as possible. We are sincerely sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
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Ms Amélie B
Rating: 1 out of 5
I ordered the labels several times and was happy with them but the gourd was no longer functional after a month, I contacted the service but no return I am very disappointed.
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Response from Petit-Fernand
Hello Amélie, Thank you for your message. We've just contacted you in order to understand the problem you're experiencing and provide you with an appropriate response. Have a nice day, Camille C-MonEtiquette
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Julia
Rating: 3 out of 5
The labels are very nice and the whole envelope with the instructions is very delicate. But the color of the name seemed a little off to me and I don't think they will last long on clothing. I would buy again as it makes a very nice detail on my baby's belongings.
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Response from Petit-Fernand
Good morning Julia, Thank you for your message. Our labels are created to resist washing and last over time. They do not peel off easily and the design does not come off either. Feel free to share your experience later :) Good day, Camille Petit-Fernand
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Angelique K.
Rating: 1 out of 5
The name tags don't hold at all although I did it exactly according to the instructions. They were gone after the first wash?
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Response from Petit-Fernand
Hello Angelique, We are very sorry that the labels are peeling off. ?? we have sent you an e-mail so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
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Kimberly
Rating: 1 out of 5
Order never arrived and tried contracting the company with no response
Response from Petit-Fernand
Hi Kimberly, Thank you for your feedback, We are really sorry to hear that. One of our staff will contact you within the day to find a solution as soon as possible. Have a lovely day, Chiara Petit-Fernand
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Martina E.
Rating: 1 out of 5
The labels are lovely but they don't stay on the clothes. It may be I made a mistake in ironing them (although I followed the instructions well), but the result is bad they all came off.
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Response from Petit-Fernand
Dear Martina, Thank you for your feedback, We are very sorry that you encountered problems with the labels. One of our operators contacted you and we have resubmitted your order. I wish you a good day ? Chiara Petit-Fernand
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Alejandra Paredes
Rating: 1 out of 5
My order never arrived. I sent the incident through the web and they never responded.
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Response from Petit-Fernand
Good morning Alejandra, Thank you for notifying us of this issue. We have just sent you an email to help you as soon as possible with this situation. Good morning, Camille Petit-Fernand
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EM
Rating: 1 out of 5
Very late shipment. The printing is not good quality and the stickers fall off just by looking at them.
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Response from Petit-Fernand
Good morning Estefania, Thank you for your message. We are sorry to hear that you are having problems with our labels. We have just sent you an email to help you as soon as possible with this unusual situation. Good day, Camille Petit-Fernand
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Betul S.
Rating: 1 out of 5
Very bad customer service. I was sent the wrong labels (someone elses). I asked them to resent it but that one never arrived. So they said they can either resent it or refund me. I asked if they can sent it via express delivery since I've been waiting for over a month now for these labels and they said no they can't. I asked for a refund and will never shop here again!!!
Response from Petit-Fernand
Good morning Betul, Thank you for your message. We are sorry that you did not receive your order. We do not understand why. We hope that you will receive it as soon as possible. It may just be late, unfortunately these things happen. Anyway, without waiting for the result we have refunded you the entire amount of your order. We remain at your disposal for further clarification and apologise for any inconvenience this delay may have caused, Chiara Petit-Fernand
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MARIA THOMAS COMAS
Rating: 1 out of 5
I received some stilettos that were not mine.
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Response from Petit-Fernand
Good morning Maria, We apologize for this mistake of ours. Your labels have already been sent to your address and you will receive them soon. Good morning, Camille Petit-Fernand
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Humeau
Rating: 1 out of 5
Poor image
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Response from Petit-Fernand
Hello, We are sorry to hear that you are not satisfied with our products. We have just contacted you by e-mail to understand the quality problem you are experiencing so that we can provide you with a suitable solution as soon as possible. Have a nice day, Camille C-MonEtiquette
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CHLOE PRERADOVIC
Rating: 3 out of 5
I bought 3 bottles with the colored cap. I had to buy a new cap because the others broke the first time they were dropped.
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Response from Petit-Fernand
Hello Chloe, We are very sorry that your plugs broke like this. We hope that our screw caps meet your expectations. Please do not hesitate to contact our customer service department if you have any quality problems. It will be a pleasure to answer you. Have a nice day, Camille C-MonEtiquette
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PAOLA S.
Rating: 3 out of 5
I recently purchased a lunch box with ice compartment, but on first use the base cracked I think it took a hit, not even a hard one, we taped it to continue using it. Promptly, customer service assisted me and assured me that it was definitely a product that was born defective, and I was immediately sent another replacement that is working fine. Thank you very much. Paola from Turin
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Response from Petit-Fernand
Good morning Paola, Thank you for your message and report. One of our perators will contact you later today to find a solution together. Have a good day ?? Chiara Petit-Fernand
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Leydi Barrientos
Rating: 1 out of 5
I paid 10 euros for an express delivery that never arrived, I have been reimbursed after two weeks and they keep sending me surveys, clearly my rating is -0.
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Response from Petit-Fernand
Good morning Leydi, We have indeed refunded your order two weeks ago and SEUR has returned it to us shortly after the refund. We are sorry you were not able to enjoy our products. Satisfaction surveys are generated automatically and of course you cannot share your experience with our products since you have not been able to use them, we fully understand. Hopefully you will try again some other time. Have a nice day, Camille Petit-Fernand
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Uber R.
Rating: 3 out of 5
Very good Customer Service. Very bad the magazine of spedition.
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Response from Petit-Fernand
Good morning Uber, thank you for your message. We hope you will receive your new order very soon. Thank you for your patience and trust, Have a nice day ?? Chiara Petit-Fernand
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LESCURE VERONIQUE
Rating: 1 out of 5
The labels are small, not like the photos on the site.
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Response from Petit-Fernand
Hello Véronique, We're sorry to hear that, despite the dimensions shown on our site, our labels don't meet your expectations. We hope, however, that the quality is to your satisfaction. Have a nice day, Camille C-MonEtiquette
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Mjnt
Rating: 1 out of 5
This is the third time I have bought your products and I have never received them quickly, but this time they have taken 17 days to arrive. I consider this an excessively long time.
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Response from Petit-Fernand
Good morning Fernando, We are sorry that your order has taken so long to arrive with Correos. We hope that as far as our products are concerned, everything is to your liking. Good morning, Camille Petit-Fernand
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Arkalyis
Rating: 1 out of 5
barely 2 months after receiving the gourd, the stopper no longer holds, no longer closes or opens normally. I contacted customer service and they refused to replace the faulty product. Strangely enough, they sell the spare part separately, which suggests that they are aware of the design defect.
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Response from Petit-Fernand
Hello, We're very sorry to hear that your cap has broken in this way. Our products are covered by a warranty beyond which we are unfortunately unable to replace them. Please email us directly at [email protected] with your order number so that we can discuss the matter. Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 1 out of 5
I have no last order, I am waiting for more than a month. And finally it has not been delivered.
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Response from Petit-Fernand
Hello Svetlana, I confirm you after our call that we resend your order. We sincerely regret this delivery anomaly on the part of Correos. Thank you for your confidence. Hello, Camille Petit-Fernand
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KG
Rating: 1 out of 5
Disappointed. I bought too quickly. I didn't realize that the labels would stick to the labels on the clothes. My children have sensitive skin. I cut all the labels off their clothes. I wanted iron-on labels on the fabric.
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Response from Petit-Fernand
Hello Karine, We're sorry to hear that you ordered the wrong labels. Our self-adhesive labels are applied directly to the garment label, unlike our iron-on labels. Have a nice day, Camille C-MonEtiquette
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Sarah
Rating: 1 out of 5
Order never received! No return to my emails payment validated!
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Response from Petit-Fernand
Hello Sarah, We've just contacted you by e-mail to help you as soon as possible. Unfortunately, your previous e-mails did not reach us. We're very sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
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Sophie
Rating: 1 out of 5
No labels, still waiting nearly 3 weeks on. No tracking and no express delivery. My daughter had to start school with all her items unlabelled. Fed up and want a refund!!!
Response from Petit-Fernand
Hi Sophie, We are really sorry to hear that. Please contact us by phone at the +44 330 808 8632 or by email at [email protected] so that we can find you a solution as soon as possible. We do not have enough information here to contact you directly. Kind regards ?? Chiara PEtit'Fernand
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CINTIA BLASCO CLEMENTE
Rating: 1 out of 5
The shipping was a real disaster, it took me about 1 month to receive it, I do not recommend it.
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Response from Petit-Fernand
Good morning Cintia, We are sorry to hear that Correos delivered your order so late. We hope you are still satisfied with our products. Have a nice day, Camille Petit-Fernand
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A B
Rating: 3 out of 5
Beautiful bottles, customization+++, super-fast delivery. Too bad the bottles are super fragile: after not even a week's use, the images peel off and the paint is damaged.
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Response from Petit-Fernand
Hello Alexandra, We are very sorry to read your message. It's not normal for your bottles to chip like this after a week's use. We have just contacted you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Marie
Rating: 1 out of 5
i placed an order on august 19. i contacted customer service again. i received no explanation or apology. ten days ago i received an e-mail informing me that the order had been dispatched. but to this day i still haven't received it. this is unacceptable. After posting this negative comment, I finally got a response from customer service. It's not just a postal problem, since it took two months from the time my order was validated to the time it was dispatched. As a reminder, it was two boxes of snacks and a book of labels that I was supposed to receive before the start of the school year on September 4!
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Response from Petit-Fernand
Hello Marie, I'm sorry to read your message, but unfortunately it's a postal service delivery anomaly. We have tried to contact you by phone in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
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