The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I bought two types of products, on one hand some stickers to stick on pencils, you will see, etc. and fantastic, but the adhesive labels for clothing are terrible, they have all come off. That's my reasoning. Best regards
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Response from Petit-Fernand
Hello Marisa,
Your order will be resent in the next 48 hours.
We regret that you have had an anomaly.
Have a wonderful day,
Sandra from Petit-Fernand
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Quagliani S.
Rating: 1 out of 5
following a purchase from 07/09/2025
The labels do not withstand even one wash.
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Response from Petit-Fernand
Good morning Sara,
Thank you for your feedback. We are sorry that the labels did not meet your expectations. We care about the quality of our products and invite you to contact us directly to find a solution.
Best regards,
Giulia from Petit-Fernand
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Sophia D.
Rating: 3 out of 5
following a purchase from 05/09/2025
It’s not very sticky, fell out after washing
Response from Petit-Fernand
Dear Sophia,
thank you for sharing your feedback regarding your experience with our product at Petit-Fernand. We apologize for the inconvenience you faced with the adhesive quality after washing, as we strive to ensure customer satisfaction. Your input is invaluable, and we will take it into consideration for future improvements.
Giulia Petit-Fernand
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Pedro A.
Rating: 1 out of 5
following a purchase from 05/09/2025
The stickers are a lie that they don't come off with washes, when taking the clothes out of the washing machine the stickers peel off, I am very dissatisfied
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Response from Petit-Fernand
Hello Pedro,
We are very sorry that you had this experience. Our intention is to offer quality products, and your satisfaction is at the center of our priorities. We appreciate your feedback which will help us improve.
We have just sent you an email to assist you.
Good day,
Camille Petit-Fernand
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Tania E.
Rating: 1 out of 5
following a purchase from 04/09/2025
The stickers are not well cut and cannot be peeled off.....
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Response from Petit-Fernand
Hello Tania,
We are sorry to read your comment about our labels. Your feedback is very valuable to us and we are committed to improving the quality of our products.
We just contacted you by email to assist you :)
Have a good day,
Camille Petit-Fernand
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Benvenuti R.
Rating: 3 out of 5
following a purchase from 04/09/2025
The labels for the objects lift up on the sides and do not stick well.
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Response from Petit-Fernand
Good morning Ramona,
Thank you for your feedback. We are sorry to hear that you experienced difficulties with the adhesion of our products. Your opinion is essential to us, and we are committed to constantly improving quality. Please do not hesitate to contact us for assistance; we are here to help you.
Best regards,
Giulia from Petit-Fernand
A
Amandine V.
Rating: 1 out of 5
following a purchase from 14/09/2025
The labels peel off the clothes and stick to others, damaging the other clothes as well :(
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Response from Petit-Fernand
Hello Amandine,
We contacted you by email 3 days ago to assist you with your order.
I remain available by email or phone to help you.
Have a nice day,
Sandra C-MonEtiquette
V
Valentina P.
Rating: 1 out of 5
following a purchase from 03/09/2025
The labels I ordered to stick on the pencils do not stay attached; the size, although very small, is greater than the diameter of the lead it should adhere to, and this contributes to it peeling off. Moreover, they are very long; they should be shorter. In any case, I couldn't use them because they came off immediately, and I had to wrap them with tape.
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Response from Petit-Fernand
Good morning Valentina,
Thank you for sharing your experience with us. We are sorry to hear that the labels did not meet your expectations. Your feedback is valuable and will help us improve our products. If you wish, we are available to find a solution that satisfies you.
Best regards,
Giulia from Petit-Fernand
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Marzini S.
Rating: 1 out of 5
following a purchase from 01/09/2025
I received the labels in a paper envelope, it was delivered to my mailbox and, due to rain, it got wet, several labels were damaged and are unusable. The envelope proved inadequate for the contents, I recommend changing the packaging. I'm sorry but I will not repeat the purchase today.
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Response from Petit-Fernand
Good morning,
we are very sorry for the inconvenience you encountered with your order and we sincerely apologize for the trouble.
We will contact you immediately to find the best solution together.
Best regards,
Chiara, Petit-Fernand
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Macarena J.
Rating: 1 out of 5
following a purchase from 27/08/2025
I bought a water bottle and after 1 week the name is already fading...
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Response from Petit-Fernand
Hello Macarena,
We sincerely appreciate your comment. We are sorry that the water bottle did not meet your expectations regarding the durability of the name. Your feedback is very valuable to us and we will take it into account to improve our products.
We just sent you an email to assist you
Have a good day,
Camille Petit-Fernand
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Elena G.
Rating: 3 out of 5
following a purchase from 01/09/2025
The labels are beautiful, this is the third year I buy them. However, this year they do not stick well to the colored pencils and get very dirty.
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Response from Petit-Fernand
Good morning Elena,
thank you for your kind words and for the trust you have shown us for years. However, we are sorry to hear that this year the labels did not adhere well as expected.
We will contact you privately to better understand the situation and find the most suitable solution together.
Best regards,
Chiara, Petit-Fernand
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Meloni E.
Rating: 1 out of 5
following a purchase from 03/09/2025
The labels are not sufficient
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Response from Petit-Fernand
Good morning Elisa,
we are sorry to read your review. We will contact you to better understand your experience and find the most suitable solution together.
Best regards,
Chiara, Petit-Fernand
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Sol A.
Rating: 3 out of 5
following a purchase from 03/09/2025
I think that for a letter left in the mailbox, shipping costs should not be charged. I have been buying for several years and this year the prices have gone up a lot.
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Response from Petit-Fernand
Hello Sol,
Thank you for sharing your opinion about our service. We greatly value our customers and understand your concerns regarding shipping costs. We are always looking for ways to improve and offer the best value for money. We appreciate your loyalty over the years and will take your comments into account for future improvements.
Best regards,
Camille Petit-Fernand
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marina M.
Rating: 1 out of 5
following a purchase from 03/09/2025
They arrived cut in half and printed poorly... terrible
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Response from Petit-Fernand
Good morning,
we are very sorry for the inconvenience. We will contact you privately right away to fix the situation and find the best solution for you.
Best regards,
Chiara, Petit-Fernand
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Pittiglio A.
Rating: 1 out of 5
following a purchase from 17/07/2025
After less than 1 month of use, the name has already been deleted
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Response from Petit-Fernand
Good morning Alessandra
We are sorry to hear that you encountered a problem with your order. Our priority is customer satisfaction and we are here to help you. We invite you to contact our support to resolve the issue.
Thank you for your feedback!
Best regards,
Giulia from Petit-Fernand
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Gemma B.
Rating: 3 out of 5
following a purchase from 03/09/2025
Stickers are lovely. A couple have peeled within a few days. Also left sticky residue on clothes when removed.
Response from Petit-Fernand
Dear Gemma,
Thank you for your feedback! We’re glad to hear you love the stickers. We apologize for the issues you've experienced with peeling and residue. We appreciate your comments and will take them into account for future improvements.
Best regards,
Giulia Petit-Fernand
I
irene H.
Rating: 1 out of 5
following a purchase from 03/09/2025
I have been ordering labels from Petit Ferdinand for years. They come super well presented. But this year the printing of the names is not of good quality. They look very blurry…
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Response from Petit-Fernand
Hello Irene,
Thank you for sharing your opinion about our labels. We regret that the printing quality this year did not meet your expectations. Your satisfaction is important to us, and we will take your comment into account to improve our services.
If you have any questions or need assistance, please do not hesitate to contact our team.
Good day,
Camille Petit-Fernand
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Elizabeth M.
Rating: 3 out of 5
following a purchase from 02/09/2025
Pretty designs, easy ordering and application to clothes. Used these labels previously and normally good but some of this order have already washed off the clothes 😞 perhaps the adhesive has been changed since my last order.
Response from Petit-Fernand
Dear Elizabeth,
Thank you for your feedback on your recent order with Petit-Fernand. We’re glad to hear you appreciate our designs and the ease of ordering and application. We're sorry to learn that some labels have washed off, as that is not the quality we strive for. Your comments are valuable, and we will look into this matter further. If you need assistance, please don't hesitate to reach out.
Best regards,
Giulia Petit-Fernand Team
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Ghioldis A.
Rating: 1 out of 5
following a purchase from 02/09/2025
Unfortunately, after a week all the labels came off. I do not recommend them.
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Response from Petit-Fernand
Good morning Alina,
we are very sorry for the problem you encountered. We will contact you privately right away to find the best solution together.
Best regards,
Chiara, Petit-Fernand
C
Cristina S.
Rating: 1 out of 5
following a purchase from 01/09/2025
They don't stick well, they come off
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Response from Petit-Fernand
Hello Cristina,
Thank you for sharing your opinion. We regret that you had problems with our products. Your satisfaction is important to us.
We have just contacted you to assist you
Good day,
Camille Petit-Fernand
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Ana Belén R.
Rating: 1 out of 5
following a purchase from 29/08/2025
Almost all the labels come off after the second wash.
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Response from Petit-Fernand
Hello Ana Belén,
We sincerely appreciate your comment. We are sorry that you had problems with our labels. At Petit-Fernand, we are constantly working to improve the quality of our products and your satisfaction is our priority.
We just sent you an email to assist you
Have a good day,
Camille Petit-Fernand
F
Faye R.
Rating: 1 out of 5
following a purchase from 01/09/2025
After uniforms have been washed the labels have come off!
Response from Petit-Fernand
Hello Faye,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you experienced issues with our products during washing. Your satisfaction is important to us, and we’d like to better understand your experience in order to improve our services.
Please don’t hesitate to contact us directly to discuss it further.
Kind regards,
Giulia Petit-Fernand
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Lara E.
Rating: 1 out of 5
following a purchase from 10/09/2025
I do not receive the labels
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Response from Petit-Fernand
Hello Lara,
I just contacted you by email to assist you.
Have a nice day,
Sandra C-MonEtiquette
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Wiame B.
Rating: 1 out of 5
following a purchase from 10/09/2025
Never received my order. But it was resent to me, I am waiting...
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Response from Petit-Fernand
Hello Wiame,
Thank you for taking the time to share your experience.
I confirm the refund of your order.
Best regards,
Sandra from the C-MonEtiquette team
M
MARTINO G.
Rating: 3 out of 5
following a purchase from 30/08/2025
On some items like pencils that are not perfectly cylindrical, they do not stick very well.
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Response from Petit-Fernand
Dear Giuliana, thank you for your feedback regarding the pencil labels. We are constantly working to improve the quality of our products and will take your observation into account to ensure better adhesion. We hope to satisfy you more in the future.
Giulia from Petit-Fernand
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Line C.
Rating: 1 out of 5
following a purchase from 03/09/2025
A part of my order was missing, which was supposed to be settled.
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Response from Petit-Fernand
Hello Line,
Thank you for taking the time to share your opinion. We are sorry to learn that your order was incomplete.
Could you please contact us via our contact page to let us know the missing product?
We will send it to you very quickly.
Thank you for your understanding and for your trust in C-MonEtiquette.
Sandra L' team C-MonEtiquette
S
Slaviero C.
Rating: 1 out of 5
following a purchase from 30/08/2025
Despite having followed the instructions correctly, the clothing labels attached with the iron come off immediately after the first use of the garment or after the first wash.
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Response from Petit-Fernand
Good morning Chiara,
Thank you for your feedback. We are sorry to hear that you have encountered problems with our product. Quality is a priority for us and we are committed to constantly improving. We invite you to contact our customer service, we will be happy to assist you and find a satisfactory solution.
Best regards,
Giulia from Petit-Fernand
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Laura S.
Rating: 3 out of 5
following a purchase from 29/08/2025
The cotton bags are small for 4 changes required in one bag and the sheets in the other are not comfortable. Good quality of the stickers which are very durable. The glass of mediocre quality has already faded.
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Response from Petit-Fernand
Dear Laura,
Thank you for your feedback and we apologize for the inconvenience with the cotton bags and the sheets. We appreciate your comment on the quality of the stickers and will take your observations about the glass into consideration. We are committed to improving our offering and your contribution is very valuable.
Best regards,
Giulia from Petit-Fernand
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Perez Palma A.
Rating: 1 out of 5
following a purchase from 29/08/2025
Unfortunately, the stickers come off immediately.
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Response from Petit-Fernand
Good morning Perez Palma,
Thank you for your feedback and we are sorry to hear that you had a problem with our product. We would be happy to help you resolve the situation. Please contact us directly so we can offer you assistance.
Sincerely,
Giulia Petit-Fernand
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Loraine W.
Rating: 1 out of 5
following a purchase from 28/08/2025
I found the labels too small
Response from Petit-Fernand
Hello Loraine,
Thank you for taking the time to share your feedback. We’re sorry to hear that you found our labels too small. Your input is valuable and helps us improve our offerings. Please feel free to contact us to discuss your specific needs, we’d be happy to help you find suitable solutions.
Best regards,
Giulia from Petit-Fernand
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PATRICIA R.
Rating: 1 out of 5
following a purchase from 28/08/2025
It comes off the clothing.
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Response from Petit-Fernand
Hello Patricia,
We are sorry that you had an unsatisfactory experience with our product. Your opinion is very important to us and helps us improve. We assure you that we are constantly working to offer the best possible quality.
To assist you, we just reached out via email :)
Have a good day,
Camille Petit-Fernand
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Camille D.
Rating: 1 out of 5
following a purchase from 02/09/2025
An order with 2 batches of labels, only one delivered. Customer service is sending me another batch, which again does not arrive complete.
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Response from Petit-Fernand
Hello Camille,
I just contacted you by email to assist you.
Have a nice day,
Sandra C-MonEtiquette
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Nadia N.
Rating: 3 out of 5
following a purchase from 28/08/2025
Stickers peel off after the second wash!
Response from Petit-Fernand
Dear Nadia,
Thank you for your feedback regarding the stickers from Petit-Fernand. We’re sorry to hear that they peeled off after the second wash. Your experience is important to us, and we will certainly look into this issue to improve our product quality. If you have any further concerns, please feel free to reach out to our customer service team.
Best regards,
Giulia Petit-Fernand Team
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Laura D.
Rating: 3 out of 5
following a purchase from 28/08/2025
The iron-on stickers for clothing come off in the first or second wash. If I could have chosen, I would have only asked for the adhesive clothing stickers as they seem to last longer.
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Response from Petit-Fernand
Hello Laura,
Thank you for sharing your opinion about our stickers. We are sorry that you had issues with the durability of the iron-on stickers. We appreciate your suggestion about the adhesive stickers and will take it into account to improve our products. If you decide to try our adhesive stickers, we hope they provide you with a better experience.
We just sent you an email to assist you :)
Have a good day,
Camille Petit-Fernand
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Julie L.
Rating: 1 out of 5
following a purchase from 07/09/2025
The first name is misshaped because the z looks like an x. Very disappointed
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Response from Petit-Fernand
Hello Julie,
Can you please contact us by email with a photo of the product in question? We are sorry to hear that.
Sandra from C-MonEtiquette
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Elisa S.
Rating: 1 out of 5
following a purchase from 19/08/2025
unfortunately both the heat-adhesive labels for clothes and the labels for objects came off within a week
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Response from Petit-Fernand
Good morning Elisa,
Thank you for your feedback. We are sorry that the labels did not meet your expectations. We assure you that our goal is to offer high-quality products. We invite you to contact our customer service to find an appropriate solution.
Best regards,
Giulia from Petit-Fernand
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Julie A.
Rating: 1 out of 5
following a purchase from 31/08/2025
I haven't heard from my package for over a week
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Response from Petit-Fernand
Hello Julie,
Thank you for taking the time to share your experience.
We see that your order has been delivered and hope that everything is to your liking.
Have a nice day,
Sandra from C-MonEtiquette
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Stephanie H.
Rating: 3 out of 5
following a purchase from 06/09/2025
Very small writing
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for your feedback regarding our site. We take your comment about the font size into account and we will consider improvements on this matter. Your opinion is valuable to us.
Sandra from C-MonEtiquette
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Faty S.
Rating: 1 out of 5
following a purchase from 06/09/2025
I have never received my tickets
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Response from Petit-Fernand
Hello Faty,
Thank you for taking the time to share your experience. We are sorry to hear that you have not received your tickets. We have contacted you by email to find a solution :)
Alice C-Monetiquette
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Poliseno M.
Rating: 3 out of 5
following a purchase from 27/08/2025
Unfortunately this time the stickers were not cut well and it was very difficult to separate them from the sheet…
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Response from Petit-Fernand
Dear Marco,
Thank you for sharing your experience with us. We are sorry to learn that the stickers were not cut correctly. Your feedback is valuable and will help us improve the quality of our products. We invite you to contact our customer service to find an appropriate solution.
Best regards,
Giulia from Petit-Fernand
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