The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The product is of good quality, but to wait 15 days and when you make the purchase it says 48 hours, it is misleading.
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Response from Petit-Fernand
Good morning, We are sorry you had to wait 15 days to receive your order. Hello, Camille Petit-Fernand
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BRENDA B.
Rating: 1 out of 5
Well the package never arrived .
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Response from Petit-Fernand
Good morning Brenda, We are sorry that your order did not arrive due to the mail, however you have been fully reimbursed for your purchase. Good day, Chiara Petit-Fernand
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Fa Da
Rating: 1 out of 5
The labels came off after the first wash despite meticulously following the installation instructions.
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It is abnormal for them to come off if they have been correctly applied. I will contact you this morning to help you. Have a nice day? Luce C-MonEtiquette
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Nicole
Rating: 3 out of 5
Labels are great Shipping took way too long...! Approx. 10 days for an envelope is too long
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Response from Petit-Fernand
Thank you for your purchase and your rating. The delivery time actually takes up to 10 days. As we are a French company that manufactures the products in France and ships from France, delivery may take longer than expected. However, we are very pleased that you like our products. Have a nice day, ? The EsIstMeins team
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cliente
Rating: 1 out of 5
Order NEVER Received
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Response from Petit-Fernand
Good morning Luisa. We are sorry to read this message. Unfortunately, we cannot intervene when the mail loses orders, which is why you were promptly refunded. We are also sorry that you did not receive your order. Good day, Chiara Petit-Fernand
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Eleonora B.
Rating: 1 out of 5
Labels ordered in late August and shipped on September 2 never arrived! If the post office is not reliable, do not offer the service!
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Response from Petit-Fernand
Good morning Eleonora, we are very sorry that you did not receive your order. I will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
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Simona T.
Rating: 1 out of 5
I am waiting for my order since September 2,the day e6 was shipped. Very kind,I was assured that it will be sent back to me and will arrive soon...let's hope so because I have been buying these labels for years and have always been satisfied.
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Response from Petit-Fernand
Good morning Simona, we are very sorry for the delay of your order. I will contact you later today with updates. Good day, Chiara Petit-Fernand
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Miriam
Rating: 1 out of 5
Unfortunately, I spent more than 30 but the product never arrived
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Response from Petit-Fernand
Good morning Miriam, We are very sorry that you did not receive your order. I will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
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Jasmin D.
Rating: 3 out of 5
Long delivery time
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Response from Petit-Fernand
Thank you for your order and your review. Our products are actually made in France and shipped from France, so delivery may take longer than expected. However, we hope you enjoy our products. ? Have a nice day, The EsIstMeins team
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Agurtzane Rodriguez
Rating: 1 out of 5
I have been waiting for the order for a month. They only give me the tracking number, which does not clarify anything. Order paid for, and no response from them.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. We have just contacted you to help you as soon as possible. Hello, Camille Petit-Fernand
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Rescol
Rating: 1 out of 5
The shipment took several weeks to arrive.
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Response from Petit-Fernand
Good morning, We are very sorry that it took so long for the post office to deliver your order. We hope you still like our products. Good day, Camille Petit-Fernand
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Vanessa Gómez Jimenez
Rating: 1 out of 5
I have not received the product, I have claimed it and I still have not received it.
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Response from Petit-Fernand
Good morning, The second shipment is on its way to you and will arrive this week with Correos. Good morning, Camille Petit-Fernand
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Jenia P.
Rating: 1 out of 5
The labels were delivered late. The maximum number of days (10 days) was not enough. The labels were probably also dried. The envelope with the contents was in poor condition. Unfortunately, the labels did not stick properly either. We have already had to replace many of them. I don't know what the problem is, but our labels are of very poor quality.
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Response from Petit-Fernand
Hello, thank you for your review. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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N.L
Rating: 3 out of 5
Delivery time very long
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Response from Petit-Fernand
Hello, thank you for your review. We are sorry that you received your order late, but unfortunately we have no control over the postal service. ?? However, we hope you enjoy our products. Have a nice day, The EsIstMeins Team
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Invité
Rating: 3 out of 5
The labels are attractive and well-made. The clothing and shoe labels stick well. As for the clothes, I put them in the washing machine and the labels stuck well :-)
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It's not normal for them to come off if they've been correctly applied. I will contact you in the morning to help you. Have a nice day? Luce C-MonEtiquette
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Karen F.
Rating: 1 out of 5
We haven't even received it yet!
Response from Petit-Fernand
Hello Karen, we are sorry to hear you haven't received your order! I have now contacted you by email regarding delivery times and to arrange for a solution. Jessica, Petit-Fernand
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Jazmin Burga Recuenco
Rating: 3 out of 5
The order took much longer to arrive than I was told at the time of purchase.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has been late in delivering your order. However, we hope that everything is to your liking. Hello, Camille Petit-Fernand
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Serena M.
Rating: 1 out of 5
Not received the package and had to make the refund
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Response from Petit-Fernand
Good morning Serena, we too are sorry that you did not receive your package, unfortunately we cannot intervene on the postal services. In fact, to remedy this anomaly we have proposed several solutions, including a full refund of your order. Good day, Chiara Petit-Fernand
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Stéphanie Völz
Rating: 1 out of 5
I paid 9.90 for express delivery of 50 (delivery within 48 hours) only to receive my order 2 weeks later. Disgraceful!
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Response from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Almu
Rating: 1 out of 5
The order arrived very late, so much so that I had to order other labels online for my children's back to school because they did not arrive on time. I had ordered other years but this year the shipping was terrible. I had to spend double money.
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Response from Petit-Fernand
Good morning, We are sorry you had to wait so long to receive your order. We hope that everything is still to your liking. Good morning, Camille Petit-Fernand
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Virginie Reynouard
Rating: 1 out of 5
I'm still waiting for my labels which were sent 2 weeks ago and which I really need for my dad in Ehpad.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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SYL
Rating: 3 out of 5
In fact, my labels were sent to someone else! Fortunately, the person who received them had the good sense to send me an SMS to let me know (my number was written on the labels!) and was kind enough to send them to me by post. All's well that ends well, but I don't know what happened on your side to make my order end up with someone else...
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Response from Petit-Fernand
Hello, I'm sorry that your order was subject to such a human error. Indeed, enveloping is done by humans and it is possible for an error to occur. We're delighted that you were able to get your order! We remain available to help you. Have a nice day? Luce C-MonEtiquette
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K.
Rating: 3 out of 5
Express shipping is not adhered to Customer service does not respond to the e-mail The products are nice and hold up so far But the rest well customer friendly looks different
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Response from Petit-Fernand
Hello, thank you for your message. We are sorry that you received your order late, but unfortunately we have no control over the postal service and therefore cannot be held responsible for delays in delivery by Chronopost. ?? We have refunded the shipping costs. However, we are pleased that you like our articles! Have a nice day, The EsIstMeins team
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Belén
Rating: 3 out of 5
All good, although I don't like that they send it by regular mail. You are not sure if and when it will arrive.
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Response from Petit-Fernand
Good morning, Thank you for your message. Good morning, Camille Petit-Fernand
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Naima Anounou
Rating: 1 out of 5
The service is excellent but unfortunately I can't say the same about the delivery. I asked for delivery within 24 hours, so I paid the extra charge and received the labels 5 days later. Which is a pity because I didn't have any more to read...
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Response from Petit-Fernand
Hello, I'm sorry that this delay in delivery is affecting the usefulness of our labels. I have just sent you an e-mail to discuss the situation directly with you. We're here to help. Have a nice day? Luce C-MonEtiquette
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VS
Rating: 3 out of 5
I always order with you for my kids, this time I also ordered something for a friend - so the names in teh order were obviously different. But you put them all in one booklet, so for the present of my friend it looked a bit weird.
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Response from Petit-Fernand
Hello, thank you for your comment. We only produce separate booklets when value packs are ordered! You can however contact our customer service and ask for separate booklets right after ordering. We are here to help, Have a nice day ? Luce C-MonEtiquette
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Marta M.
Rating: 3 out of 5
Product arrived on time. Well made and seems durable too! I recommend it
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Response from Petit-Fernand
Good morning Marta, We are glad you are satisfied with our products. We thank you for your trust and hope to see you again soon! :-) Alessio, Petit-Fernand
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MGG
Rating: 1 out of 5
I placed an order for school supplies. I paid for express shipping so that it would arrive at my home within 24-48 working hours as indicated on the website. The order arrived in 5 days (counting Saturday and Sunday). So the delivery time is false. I sent emails but they don't even pay attention to you. The order arrived late and on top of that the block was wrinkled. I will not buy again or recommend it for anything.
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Response from Petit-Fernand
Good morning, We are sorry to hear that SEUR did not meet the deadline. We have just contacted you. Hello, Camille Petit-Fernand
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valentina
Rating: 1 out of 5
I paid for priority delivery because I had an urgency and instead the Delivery was made after exactly 7 days
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Response from Petit-Fernand
Dear Valentina, We are sorry for this delay on the part of the postal service. We have contacted you offering a business gesture to apologize. Good day Alessio, Petit-Fernand
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Laia Cardenas Dosantos
Rating: 1 out of 5
I have not received my order yet.
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Response from Petit-Fernand
Good morning, The second shipment that we have made is on its way. It won't take long to arrive with Correos. Good morning, Camille Petit-Fernand
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Giada F.
Rating: 1 out of 5
Labels never arrived
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Response from Petit-Fernand
Dear Jade, We apologize for this delivery anomaly by the postal service. We reconfirm that the refund you requested has been effected. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Ana Perez
Rating: 1 out of 5
This is the second time I have ordered stickers and again they arrived quite late even though I ordered them in advance and the same thing happened to me. Bad delivery times.
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Response from Petit-Fernand
Good morning, We are sorry you had to wait so long. We hope that everything is still to your liking. Good morning, Camille Petit-Fernand
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Silvia
Rating: 1 out of 5
The delivery time was far too long, 14 days and completely non-transparent in advance. Unfortunately, the stickers only arrived after school had started and were therefore unusable
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Response from Petit-Fernand
Hello, we are sorry that you received the labels too late. Unfortunately, we have no control over the postal service. ?? We have contacted you today to have more details about this. We look forward to hearing back from you. Have a nice day, The EsIstMeins team
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Ana Diaz Lopez
Rating: 1 out of 5
I HAVE NOT RECEIVED THE STICKERS! They sent me an email saying they had been sent and the stickers have not arrived. I do not recommend it at all.
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Response from Petit-Fernand
Hello, You can send us an email to [email protected] with your order number so we can help you as soon as possible. Hello, Camille Petit-Fernand
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Brenda
Rating: 1 out of 5
Never received, after 15 days I was told the package was sent to the wrong person. Asked for a refund.
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Response from Petit-Fernand
Good morning Brenda, we are sorry for this delivery error. We have already made the refund you requested. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Isabel
Rating: 3 out of 5
The presentation is very good, but the object labels, after only a week of using them in the canteen and tupperware, have come unhooked....
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Response from Petit-Fernand
Good morning, It is not normal for your item labels to have peeled off. We have just contacted you to help you. Hello, Camille Petit-Fernand
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Paqui Marmolejo Guzmán
Rating: 1 out of 5
On August 27th I placed an order and as of today, September 20th, I have not yet received it.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has not yet delivered your order. We have just contacted you to help you. Hello, Camille Petit-Fernand
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Sandra Magdalena casado
Rating: 1 out of 5
I placed an order and the package never arrived, I am disappointed?
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered to your mailbox. We have just sent you an email to help you as soon as possible. Hello, Camille Petit-Fernand
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laura
Rating: 1 out of 5
I didn't receive my order and when they sent it back, they sent back one part and not the other... frankly, absolutely unprofessional.
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Response from Petit-Fernand
Hello Laura, I can confirm that your entire order has been returned to you as agreed with you over the phone. Have a nice day? Luce C-MonEtiquette
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Michela Machado Barros
Rating: 3 out of 5
The order was supposed to arrive on the 11th and it arrived on the 18th, I am not happy with the delay.
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Response from Petit-Fernand
Good morning, We are sorry it took so long for the post office to deliver your order. However, we hope that everything is still to your liking. Good day, Camille Petit-Fernand
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